Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Salesman & show room

By RJ on 8/8/2019 at 8:24 PM. Helped by Nate Smith.

Nate Smith was awesom - greeted me when I entered the showroom but not at all overbearing. Couple hours later I chose to make the purchase - though when I drove to Pekin (45 min drive) I really had no intention of buying a vehicle as I had just bought a new RAV4 last Sept but truly wanted a Hybrid as I loved my 2012 Prius and, silly as it may sound, I said I'd never buy a black or white car, but last Sept I did buy white RAV4 and regretted it ever since. Nate made the decision very easy with no hard sell - and the price was much better than the Peoria area Toyota dealer.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Stayed later to help us.

By Lar2019 on 8/1/2019 at 4:57 PM. Helped by Craig,Renzelman.

Stopped into the dealership 30 minutes before closing and Craig came out to help us. We told him what we were looking for and he went and got the keys so that we could look at the white RAV4 XLE and we told him we would come back the next day too test drive it and see what we could do. it didn't have all the features we wanted so we ended up driving the limited and we made a deal on that.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2019 Toyota Camry

By mannyg on 6/25/2019 at 5:15 PM.

Very pleasant experience. No pressure and worked at my pace. Complete staff worked to make deal workout. After sale Kevin made sure I understood options and functions. Looking forwards to return for service and sales in the future.

I would recommend this dealer.

Overall Rating

2.5  

3   Friendliness
2   Overall Experience

Ne w truck buying experience

By aj on 6/24/2019 at 2:50 PM. Helped by Nate Smith.

We were treated friendly and attentively. Nate was very helpful in explaining the new vehicle attributes. The service manager seemed knowable and was very personable. I am looking forward to working with these people in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy and Loyal Customer Wins Again!

By jam1970 on 6/17/2019 at 8:00 PM. Helped by Dominic.

The entire staff at Fort's Toyota treated me with honesty and respect and they made it a great experience to trade in my truck for a brand new 4Runner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase & explanation of options

By Marilyn on 6/4/2019 at 5:14 PM.

The staff were very patient and took additional time to explain options. I visited a second time for things I didn't remember or understand and they took the time to go through the things I needed help with to operate the options.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

VERY NICE PEOPLE

By colleen on 5/2/2019 at 1:43 AM. Helped by Rich Hurley.

We enjoyed meeting with everyone and they were very easy to work with. We are very pleased with the service we received. I so enjoy driving my new car! Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Tundra

By John1988 on 5/11/2019 at 2:29 PM. Helped by Rich.

Rich was eady to deal with and down to earth. Ray expalined everything well and the whole thing took a couple hrs. It was quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very pleasant experience ,

By truckless on 5/6/2019 at 6:06 AM.

we have always been treated well and with respect at the dealership The salesman Kevin Carrington was very helpful in explaining everything which made for a all around good experience.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Pure prejudice and disrespectful manager (Ray Stark Jr.)

By Adam from Morton on 5/2/2019 at 7:01 PM.

My name is Adam S. Left work from Morton and I walked into Pekins Forts Toyota ready to buy a brand new 2019 Camry xse with red seats. As I almost started to fill out application. Then comes a manager (Ray Stark Jr.) and oh my god, he is very rude, aggressive, racist, prejudice. Everyone there was very nice except Ray the (business Manager) he came shook my hand harder than getting pushed. Then he shook my friends hand so aggressively he literally got up from seat. He asked me how long I’ve been in the country and said if caterpillar sent me from India and I’m just trying to get a new car. My friend and I are 1000% United States citizens and we don’t deserve to be treated and discriminated like that. It was embarrassing I was speechless. No one else should be treated like either no matter what color or race you are. It’s 2019 people this has to stop. I hope I never see him again I feel he’s a threat towards me if I see him. What is going on in this world. Shaking my head with horrible feeling right now. I hope the next person doesn’t get hurt like this. Those are the type of managers these big company’s need to get rid of because my entire family drives Toyota and I never been treated like that at any dealership. Goodbye forts Toyota of Pekin.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new vehicle

By Happy Highlander customer on 4/29/2019 at 2:10 PM. Helped by Nate Smith.

Nate was easy to work with. He did not bug me to make a purchase. Nate came in on his day off of work to complete the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple

By jpacotti on 4/24/2019 at 9:52 PM. Helped by Nate Smith.

I came in looking for a used Tacoma and wasn't really sure about purchasing a used vehicle, Nate showed me the newer models and discussed the ins and outs of additional accessories, the buying process, and financing. This is my first time buying a new vehicle and everything went as smoothly as possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experience

By Ally on 4/4/2019 at 8:12 PM.

As a first time buyer of a new car they really made me feel comfortable and helped me get everything I was looking for and more

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Dealer, great experience, many advantages

By Hugh McHarry on 3/25/2019 at 6:26 PM. Helped by Mike Miller.

This dealership offers a lifetime powertrain warranty at no charge, which other dealers nearby do now offer and won't match. They also provided some other very generous incentives that are specific to the transaction. Staff and management are personable, efficient, knowledgeable and effective. They offer a punch card for a number of free oil changes that effectively adds one more than other dealers in the area. They also offer a highly discounted national lifetime warranty on most other parts of the car that you should consider. I have a master's in business, taught consumer economics, and couldn't find a better Toyota dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By Toyotagals on 3/21/2019 at 10:48 PM.

Thank you for taking such good care of me! I went in for a repair and walked out with a new car. The service and sales departments really take care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2019 Toyota Camry XSE Windchill pearl/black w/ pan. sunroof.

By Ponyboy1114 on 3/16/2019 at 10:44 PM. Helped by Roy Hummel.

I recently purchased a 2019 Toyota Camry XSE from Fort's and I would say that it was, by far, the best car buying experience I have ever had. Roy Hummel and Jim Olt were great to work with on this purchase. They were both friendly and I appreciate that they didn't try to pressure me to buy, like most dealers I have dealt with in the past. I was able to get my Camry at the price and interest rate that I was after. This Camry rides like no vehicle I have ever owned. It's just awesome. Thanks again! Kurt Abbott

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Marissa144 on 3/15/2019 at 6:32 PM. Helped by Mike Miller.

Bought my first car and the individuals I worked with made everything so quick and easy. Love my new car and how easy it was to purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and very willing to work with me.

By Kim on 3/12/2019 at 11:09 PM. Helped by Roy Hummel.

I have purchased four vehicles from Fort's and because of being treated fairly and as if they really want to keep my business I continue to go back. Roy was helpful and did everything he could to get the best deal for me as was possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful,informative,worked to get to fair price

By Valuebuyer123 on 3/5/2019 at 1:14 AM. Helped by Sales Roy Hummel.

Was 17 years since I both my last Camry, was driving 2002 model. Had lots of questions on new features and changes, especially electronics. Roy worked to explain all features and was extremely courteous and patient. He was not pushy in his approach. We were able to conclude negotiations in regards to final price that was acceptable. I know quality of service department so 2 year free normal service was just an added benefit.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Kevin Carrington

By Donna on 2/26/2019 at 6:08 PM.

Kevin is exceptionally wonderful at what he does. He definitely is more than just a sales person . If there is stress to get a sale, he never lets it be evident.. He is kind, patient & helpful. He is very informative about the choices involved with vehicle styles and equipment.. The follow up call from him is reassurance regarding his good character...

I would recommend this dealer.