Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
5  
Overall Experience
4  
Price
4.5  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service & Low Pressure Sales AAAAA+

By Obsmiller on 8/3/2017 at 3:54 AM. Helped by Smiley.

Jerrod Herogg "Sales Manager" is very low keyed which is a huge plus, super friendly put together a deal for the salesman that I couldn't pass up, Smiley in service is absolutely wonderful, I was a day late in the service promotion but he got it applied and provided a rental plus he got a lot of things done under warranty which was a huge plus of course, this is an A1 dealership!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Shady Dealership

By Db on 12/31/2016 at 7:12 PM. Helped by Derrik.

Made a deal to buy a vehicle, agreed upon a price, and then was told the car was sold to someone else.The sales manager accepted more than 1 offer on the same vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a used Acura RDX

By Joe and Sandy on 10/25/2016 at 11:16 PM. Helped by Jerry Van Vliet , Nichole Calver and Ray Mayo.

After months of searching for the perfect Acura RDX and visiting multiple dealerships in Illinois and Michigan we came back to Fox Acura in Grand Rapids all the way from Orland Park ,IL. The employees at Fox Acura exhibited professionalism and outstanding customer service .They are an exemplary example to all dealerships! Our sales man had a positive attitude toward the dealership in which he works and had a passion for the product that he sells which made buying our car an excellent experience. Thank you again Jerry Van Vliet our sales consultant !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A shockingly good experience.

By knicholls on 5/28/2016 at 5:18 PM. Helped by Erin Quackenbush, Chris Peterson, Keegan Geldersma.

Let me start my tale with this bit of information: I live in Metro Detroit, where there are four Acura dealerships to choose from, and another in Toledo. I went all the way to Grand Rapids to buy my new TLX. Fox Acura is that good. While I was narrowing down my choices, I started contacting dealerships for prices. Right off the bat, Fox Acura was the first to give me a price without a hassle. No "come talk to my manager". No "e-mailing prices is against our policy". No sending me a quote with full MSRP. (Those all happened with my local Acura dealers.) I started out with Erin Quackenbush, who was super professional and quick to respond to my e-mail. At one point, Chris Peterson took over, and the experience working with him was just as good. Eventually, we came to an agreement, but there was never any pressure. (Meanwhile... a local dealership was leaving me messages to tell me that the car I test drove was just about to be transferred to another dealer, but if I came in today... ugh.) Chris sent a driver from Grand Rapids to pick my wife and I up in Milford on his day off, because that's when it was convenient for me. I was seriously waiting for something to go wrong. When we got to the dealership, my car was inside the showroom, ready to go. We met for the first time, which was pleasant, to say the least. I was handed off to Keegan in the business office to pay, and I thought "Here we go..." Every business office person at every car dealer I've ever been to has been awful about hard-selling stuff I don't want, and numbers not matching. Here... not at all. She was friendly, had everything in order, our numbers matched to the penny. Did she offer me an extended warranty and protection packages? Sure. But it was totally reasonable, and the prices were surprisingly good. And like the sales people before, not the slightest bit pushy about it. I felt really bad about how judgmental I had been. While we were signing papers, Chris was putting a plate on my new car. He took the time to go through many of the features, and while I was thinking "I saw the videos on this" he showed me features I didn't know the car had. People will spend loads of time telling you about bad experiences, especially when buying a car. Cheesy as it sounds, Fox Acura blew away every preconception I had. The next time I'm in the market for a car, I'll get other prices for a sanity check, but I'll buy from Fox.

I would recommend this dealer.