Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.7  
Friendliness
2.5  
Overall Experience
2  
Price
2.7  
Quality of Work
1.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Everything was great

By SpunkyD on 8/28/2019 at 8:36 PM. Helped by Brian Brewer.

We purchased a new Jeep Cherokee Limited. Great car. Brian Brewer was excellent. We got a very good deal and they were very fair with our trade-in. Nice, low-key dealership. Everyone could not have been more helpful or nicer. Highly recommended.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

**BUYERS BEWARE**

By JJfromWI on 4/29/2019 at 6:45 PM. Helped by Nick Schebil (Sales Manager), Jim Schebil (Owner), Anthony Rutledge (Assistant Used Car Manager).

One star is too much to ask for after this experience but it is a required field so I had to... We drove 8.5 hours from WI on April 26th to pick up an Acura TLX ASpec, only to deal with the most rude and inconsiderate GM (Nick Schebil- not even the GM but the owners son so I guess he can be whatever he would like when it is convenient for him) we have ever encountered. Upon arrival, everything seemed to be going smoothly. We met with Anthony Rutledge (because Eric, our salesman was not in the office), took the car for a quick drive and proceeded inside to finish up the paperwork. After handing them the check that our bank cut for the difference of the car price, minus our trade in amount, Nick laughed and said if he doesn't have his money or the title, we are not taking the car home. We were shocked and didn't know what to think since Eric had spent close to 2 hours on the phone with our loan officer, going over the details and numbers. Anything that they needed to have should've been made clear at that point of the sales arrangement. Since WI is a title holding state, our bank paid off the loan and in turn, the title would be sent from the State of WI directly to the dealership... this is how all of our out of state car buying has worked but apparently, this isn't how Fox Hills handles business. Completely understandable but that should've been made clear far ahead of time, knowing we were driving from out of state. We immediately let our bank know what was happening and they had tried several times to call Nick but got no answer. As we are standing directly in front of his desk, our bank called us back and said that there was no answer to which his very loud (to make sure they could hear him through the phone) reply was "they can call me all they want but without my money or the title, there is no deal". Our loan officer offered the option to put our available home equity credit into our checking account so we could actually pay CASH for the car and Nick still said no because we could turn around and dispute the charges. Our loan officer then offered to send a certified lien release to which Nick still said no because the title or money was not physically in his hands. At this point, it was clear that Nick was not even willing to work with us one bit. It was now closing time so we had parted ways and agreed that we would see them tomorrow and that our bank was going to cut a new check for the full loan amount (now putting them at risk of DOUBLE the car cost just so we could drive our new car home) and overnight it to arrive at 9:30am the next day (Saturday). During the process of printing a check for the full amount of the loan (which would allow Fox Hills to pay off the lien themselves), our bank noticed a discrepancy in the purchase contracts and that Fix Hills was charging us an additional $600 for taxes - yes, they had sent more than one and the numbers didn't even match or add up correctly. It is now 6:00pm. My husband and I both texted Eric (our original salesman) asking if he could please send us the exact amount that they need a check for (his cell # was the only one we had) so our bank could make sure to get the check there by morning. I had also emailed Eric, Nick and Anthony to give them an update that it was too late to overnight the check now since we aren't clear on the amount and we would continue to seek an option that works. Our loan officer and bank processor stayed at work (on a Friday, nonetheless) TWO HOURS after the bank closed trying anything to make this happen, while telling us something in their gut didn't feel right about this dealership. The solution they came up with was adding a "critical care" option to their FedEx account which would allow same day air on Saturday. Again, I emailed Eric, Nick and Anthony the update and let them know we would come to the dealership first thing in the morning, asked that they rewrite the purchase contract, send it to the bank, the bank cuts the check, FedEx will already be there waiting and the check would arrive to the dealership at 6pm on Saturday. So 10am sharp on Saturday morning, we were waiting at the dealership when Nick arrived, not one minute before 10am at that. We explained what the bank was doing and since the dealership closes at 3pm, asked if he would be ok meeting us after hours to accept the check and close this deal. He said no.... after all that we have gone through up to this point and our Credit Union bending over backwards, he is not even willing to come in after hours. UNREAL!!!!! 3 of his employees had offered to come and meet us after hours to help us but they needed his approval AND HE STILL SAID NO!!!! At this point, I am so upset that there are tears streaming down my face and I had asked Nick where his line of "business" ends and "customer service" begins because the way he was treating us was like nothing I have ever experienced. I voiced my opinion of the lack of service we were being provided, in which he then ripped up the sales contract, said he did not deserve to be talked to that way (YES, he actually did.. and deserved much MUCH more than I had nicely said to him) and that we are done here. I was distraught over the situation and how anyone would want this disgusting human being to be the face of their company. At this time, other employees were still trying to help us but to no avail since to him, it was now personal. Fox Hill employees told me that he was a very unpleasant (the word used was inappropriate and I'm not allowed to include it in this review) person to work with and he treats customers like garbage but does not care because he is the owners son. His own employees can't stand him... I guess I can see that! Our assumption was that he had another (local) buyer already lined up as the car was removed from their website the following day. My husband emailed Jim, the owner, to fill him in on what transpired over the course of a 24 hour experience to which his reply was a total of one line "Cannot deliver a car without the money" followed by another line in a separate email "Especially a car going out of state". Apparently the family who had worked so hard at rebuilding their dealership up, still does not understand the meaning of customer service. I feel sad for their employees and more so, the customers who have no idea what they're in for. To whomever purchased the white 2019 Acura TLX ASpec on April 27th 2019, we hope you are enjoying the car as much as we would have.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bad customer service

By Dan on 4/4/2019 at 12:15 PM. Helped by Anthony Rutledge.

I was looking on line to buy a car I found one interested me so I call to ask if it’s available so the I talk to his name is Anthony he was very rude in phone about the time and if it’s available like I was talking in phone and he was talking to someone else and sounds he was eating so I went to the dealership hopping that I get lucky and buy the car so the only guy was working in pre owned is Anthony Rutledge and he was very rude in person he won’t even try to sale the car he just stood in office rude and not even tell us what options

I would not recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dealership has very poor service and mechanics!

By travelgal on 12/19/2018 at 7:19 PM. Helped by Zach.

Our vehicle was in for service so long that they gave us a loaner. When it was finally done after 2 weeks we had to take it back again because it was leaking transmission fluid all over our garage floor. It then took another week to fix a problem that was caused by poor installation. We went to purchase new tires at a separate tire shop, the shop couldn’t do a front end alignment because we had a blown front shock that was supposed to have been repaired while the vehicle was at Fox Hills. So yes, we had to go back once again. Terrible experience!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Beware Interstate Buyers

By Jackie75 on 8/17/2018 at 4:16 PM. Helped by The, Owner.

The terms that were agreed on for an interstate purchase were changed when we arrived from out of state to pick up our vehicle. This dealership is not trustworthy and doesn’t know what they are doing. Go elsewhere now while you can.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not very trustworthy

By Michelle 43 on 4/14/2018 at 8:26 PM. Helped by No one returned my emails or phone calls.

I emailed to get a price quote on a used Wrangker and received the price seem on the internet. After speaking to a salesperson in the used car department, I told them I would be in within a few days. I then received a price change because I saved the vehicle on Carfax and the price increased almost 4000 dollars. I called and asked if the price quote I received would be honored and never received a call back. The manager never responded to me email a few days later. I would never recommend or purchase a vehicle from this dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Old White Men Act Like Old White Men

By timtimtime on 1/24/2018 at 7:28 PM. Helped by Brian.

This dealership is nothing but a group of good ole boys talking xxxx about anyone and everyone they thing isn't in ear shot. I've never been to a less professional dealership in my life, its like they try to re-create the 1970's sleaze ball approach and actually surpass their goals.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience

By bsch481 on 10/22/2017 at 11:52 PM. Helped by Tom Gackle.

I went in to just look at Wranglers, having never purchased anything but Ford. They were very receptive to my questions and took the time to answer all of them. Ended up buying a new Wrangler that night and they gave my a very good deal on my trade-in. I would recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!

By Hammy on 8/14/2017 at 6:23 PM. Helped by Zac.

I had a recall on my Chrysler and didn't know it. Zac in the Service department called me...said we have parts and can do it the same day!!! Done!! Highly recommend Fox Hills Chrysler Jeep for service. Talk to Zac!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Does Anyone Work Here?

By goodeche on 8/1/2017 at 6:19 PM. Helped by No one!.

I've never been to this dealership and I can't stand them - they're that bad. I've been calling for months to get my car in for a recall and NO ONE WILL GET BACK TO ME. Additionally, I called for months last year for help with my navigation and again - someone would "call me right back." Nope. No calls. No emails. Customer service is NOT a priority at this dealership and it makes me want to scream. I don't know how this place stays in business if no one finds the customer's time important.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for my Jeep

By katieheise on 7/21/2017 at 4:20 PM. Helped by Ryan Edwards, Nick Schebil.

I had such a nice experience at Fox Hills as I picked out my dream car (a Jeep Parriot). Ryan E showed me everything I needed to know and answered all of my questions and more (and kept me hydrated with water bottles since it was super hot outside)! I'm so excited to drive my new Jeep and I'm so glad my family chose Fox Hills to get one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Ero13185 on 5/11/2017 at 1:22 AM. Helped by Ryan Edwards.

Very friendly and helpful staff. They went the extra mile to make sure that a deal was made that satisfied all parties. I would strongly recommend this dealership and Ryan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience!

By HutchKat on 4/15/2017 at 4:22 AM. Helped by Ryan Edwards.

We searched near and far (actually driving over an hour and a half from home) looking for just the right vehicle. Just when I was beginning to think we'd never find the car for us, we met Ryan at Fox Hills Chrysler Jeep. I called that morning, confirmed the vehicle I was interested in was available and dragged my reluctant husband on what he thought was another goose chase. The car was in immaculate condition; no leftover food wrappers and gross stuff from previous owners like some of the other dealerships. We took a test drive just to be sure it was what we wanted then let Ryan work his magic. Shortly after, we took off in our new to us family vehicle. We couldn't be happier and I'm definitely keeping Ryan's card for when we need or next vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond Satisfied

By JustIn on 3/31/2017 at 5:42 PM. Helped by Ryan Edwards, Nick Schebil.

Every employee made the experience a remarkable one with their outstanding customer service. Shout out to Ryan Edwards for going above and beyond to give me a customized dream car! Thanks again Ryan! Shout out to Nick Schebil for crunching those numbers and making me an even more satisfied customer! Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charger👍

By Craig on 3/31/2017 at 12:35 PM. Helped by Nick schebil Dave heintz.

Ryan Edwards went way out of his way to give my sons first car experience a awesome one thank you Ryan I think they should pay for your cell phone lol we will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience!

By Ryan Meyer on 3/25/2017 at 6:12 PM. Helped by Ryan Edwards.

We purchased a van today from Ryan Edwards at Fox Hills. It was a great experience. We were able to get what we were looking for at the price that we were willing to pay. When I pointed out that one of the tires was low, they gave us two new front tires at no extra cost. I would definitely shop at Fox Hills again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Most Honest Dealership I have EVER dealt with

By Glenn G on 3/22/2017 at 10:05 PM. Helped by Jim Schibel.

Jim Schibel is an amazing guy who cares about service and his customers. Every time I have dealt with him, either for a new car or a repair, it has been a great experience. I have always been treated fairly and my research tells me I have gotten the best deal at Fox Hills. I plan to take my car there for my next oil change very soon. For what it's worth, he also has the cleanest dealership I have ever seen!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible sales & management staff

By Kim russell on 3/6/2017 at 7:07 PM. Helped by Anthony Rutledge & his manager.

Sold us a vehicle & a PLATINUM warranty in August & in February the passenger seat caught fire only to get the biggest run around and find out the warranty is garbage-also found that everything in the vehicle that didn't work & had a fuse associated with it was pulled out which we are thinking was the case with the seat fire now!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan in used cars is awesome!

By Melissa Jackson on 12/25/2016 at 5:45 PM. Helped by Ryan.

So Ryan was the best! He worked super hard to make sure we could get the van we really needed. We have a daughter with special needs and this van is really a blessing. We are so thankful for all the work Ryan and Nick both put in to making this possible. Thank you. Merry CHRISTmas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

scott johnson

By Jackie on 9/14/2016 at 9:19 PM. Helped by Scott Johnson.

i just bought my new Compass from Scott Johnson. I was very impressed with his service. He was very helpful in showing me how to operate my car and was very personable.. would def deal with Fox Hills again, and would def use Scott as my agent.

I would recommend this dealer.