Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.3  
Price
3  
Quality of Work
3.3  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

Immature and rude

By Car girl on 5/24/2017 at 11:31 AM. Helped by Josh Michelle.

Brought my car in for service and I drove in the wrong drive by mistake I was in the oil change lane and josh had this disgusted attitude with me about it when I said I had an appointment. I also had my children in the vehicle who were a little loud in my car which they are kids and the look on his face that he made to my children was unacceptable. When I moved my vehicle to the "correct" lane I spoke with a Michelle who gave me the same type of attitude. Also did not appreciate the immature responses I would get back from her all due to me being in the wrong lane by mistake.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Phenominal

By Karen S. on 9/17/2016 at 5:08 AM. Helped by Rodney Harris.

There's definitely a reason why Honda is on every 'best' list & CR-V is always SUV of the year. Phenominal vehicle (Honda CR-V EX AWD). Did hundreds of hours of research, talked to a lot of folks first. Was super impressed with Fox Motors staff (largest Honda dealer in MI), 5 star dealership. Won a customer for life. My finance company (CapitalOne Auto) has been phenominal too. Was given awesome deals for unlimited mileage 5 yr packages on: gap insurance, road hazard/roadside asst & tires and total service/maintenance/warranty. Very happy 😍😍

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service I've ever had

By Taylorwilson1 on 7/6/2016 at 4:03 PM. Helped by Pat.

Well, my boyfriend took his car to fox Honda on 28th street in Grand Rapids, they simply asked him if he would like the car back THAT DAY, he said no it's okay I don't really need it until Friday. This was 5 WEEKS AGO. They still have not ordered the part, won't give him a loaner car, hung up on him when he called to talk with someone about it and then told him they can't do anything for him. This to me seems to be the most unprofessional service I've ever seen. It's just rediculous. The lady he spoke with, Pat, was VERY rude and not helpful at all. I suggest to all people to NOT bring your car to Honda. They will keep it for over a month, not offer you any loaner and not give you any type of discount. It's a bunch of xxxxxxxx

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pat Campbell has been great to work with for the 10 years...

By kevinkelling on 3/28/2014 at 3:13 PM. Helped by Pat Campbell, Dan Lavoie.

Pat Campbell has been great to work with for the 10 years since we bought our first Honda. She's very personable and we like working with her. Dan Lavoie was also great. We had a great conversation as he drove me to work on Monday.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honda Vehicles and service

By nistaf on 3/28/2014 at 1:53 PM. Helped by Pat Campbell.

Have purchased Hondas since 1990 and had each serviced only at Duthler and now Fox. Pat Campbell is the main reason we continue to have all our service done exclusively at Fox Honda, Grand Rapids.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Your Quick Lube staff is very quick and excellent at...

By Helmerjl on 3/21/2014 at 3:58 PM. Helped by Quick Lube-Ken. He is an excellent representative of your organization..

Your Quick Lube staff is very quick and excellent at their jobs. Special recognition should go to Ken--he is an excellent example of a great employee and excellent representative to the customer base.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Price
5   Quality of Work

The guys were very nice. The service guys took his time...

By lisam4567 on 3/15/2014 at 2:16 PM. Helped by Service guy.

The guys were very nice. The service guys took his time to answer one of my questions and even looked it up in the book to find the answer. I really appreciated it especially when I knew there was a long line. That didn't seem to bother him. I was his priority. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I must say that this was the best automobile purchasing...

By patcregansielri on 3/8/2014 at 1:09 PM. Helped by Russ Rainbolt.

I must say that this was the best automobile purchasing experience we have ever had. My wife & I each purchased used Honda CR-Vs. From the test driving, through financing & closing, Russ Rainbolt was extremely attentive to our needs and answered all of our questions clearly, succinctly and honestly. At the closing, we really enjoyed the trip around the facility to meet Michelle in Service and Mike in parts. Really nice job all around! We can tell this is a well-run business. It's not "business as usual", it's "business as extraordinary". Many Thanks. Patrick & Silvia Regan

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I came in for an OLF,running light repair and wiper...

By cstorer3 on 3/7/2014 at 2:28 PM. Helped by Not sure of their names-they were excellent!!.

I came in for an OLF,running light repair and wiper blades. As always everyone was friendly and efficient. Waiting room is pleasant. Work was done quickly and correctly. I have had 7 Hondas and never had service anywhere else. Love the staff and how well I am taken care of every time. Pat and Michelle are awesome service advisors. They understand what customer service is all about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First oil change and general inspection. I was not aware...

By hallanji on 3/3/2014 at 1:31 PM. Helped by Shawn.

First oil change and general inspection. I was not aware the oil change would be free - that made the price great. I was in and out in about half an hour and without any charges. Everything was fine on the inspection, too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff / Sales / Service Communications was...

By ellis2865 on 2/21/2014 at 1:43 PM. Helped by Russ Rainbolt.

Great Staff / Sales / Service Communications was excellent through the entire sales process. Sales, finance, customer service, parts, service staff were all pro. Thank you Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seen my Acadia on AutoTrader for a good price, so I...

By beachjim on 2/7/2014 at 7:48 PM. Helped by lost salesman's card.

Seen my Acadia on AutoTrader for a good price, so I stopped by and took it for a test drive and inspection. Liked it so took my wife back later for another test drive and she also very much liked it. No pressure sales,very friendly and helpful. Agreed on a price and wife went back a couple days later and closed the deal. She loves it. If they have the vehicle I am interested in I would definitely buy from Fox again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service & a Friendly, Resource full ...

By Alemayehu548 on 2/4/2014 at 5:39 PM. Helped by My Friendly & Resouceful Service Advisor, Pat Campbell.

Excellent Service & a Friendly, Resource full Service Advisor attracted me to yours in spite of other Facilities nearby for years. Thank U! I feel now my Honda is as good as New! With Regards, Alemayehu Woldeyes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dewey Anderson (SAAB Service Consultant) did a great job...

By brycematson on 2/1/2014 at 5:09 PM. Helped by Dewey Anderson.

Dewey Anderson (SAAB Service Consultant) did a great job of keeping me informed about the service status and explaining the work being done. The complementary shuttle service was convenient. Friendly, excellent communication, competitive pricing, and high quality service. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My car was dropped off at the service department after...

By FrederickSB on 1/30/2014 at 9:51 PM. Helped by Pat in Service.

My car was dropped off at the service department after work with a dead battery. I had my car back at 8:15 the next morning with a new battery. Pat did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Play is especially friendly and professional at the same...

By mmuallem on 1/25/2014 at 1:35 PM. Helped by Pat Campbell.

Play is especially friendly and professional at the same time. She was the reason we stayed after our first visit at Fox Honda. Pay is an asset.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ALWAYS GOOD SERVICE. The people are friendly and...

By figpop on 1/24/2014 at 10:13 AM. Helped by ASHLEY.

ALWAYS GOOD SERVICE. The people are friendly and courteous. I have purchased multiple vehicles from the dealership. I have looked elsewhere, but always came back to Fox Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony heard my circumstances and worked with me to get the...

By auto7890 on 1/17/2014 at 1:57 PM. Helped by Tony Rodriguez.

Tony heard my circumstances and worked with me to get the car I wanted. He even went out of his way to look for the color I wanted and worked with me on extra mileage.. Between Tony and the Finance Department, the transaction went smoothly. He also provided some comic relief which I enjoy. I have a 12 year old in the family who will love this Honda in a few years and I will be back in to see Fox Honda for another car. By the way I love the drive and I am very impressed with the blue tooth capabilities (and this is a base model) and ECON button as I chose this over another Prius, I am glad to see I am still getting decent mileage but also a sedan feel and smoother ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had several issues that needed to be addressed during...

By van4fam on 1/14/2014 at 5:11 PM. Helped by Ashley.

I had several issues that needed to be addressed during this service appointment. Others were found during the inspection. Safety issues were highlighted. Itemized estimates were provided. There was no pressure to correct all of the issues at one time. Ashley was friendly and easy to work with. I have used this service center since purchasing my van. I recommend it highly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super easy for booking appointments. They do what they...

By jkinzies on 1/14/2014 at 1:26 PM. Helped by Pat.

Super easy for booking appointments. They do what they say, stay within budget, and communicate well. Everyone is pleasant to work with and the waiting area is comfortable.

I would recommend this dealer.