Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service.

By Carol O'Dell on 2/8/2018 at 12:54 AM. Helped by Jenna.

Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent. Thank all of you who did their part to make my experience an awesome one. C.O.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for life

By tammy1019 on 8/17/2017 at 12:21 AM. Helped by Mark Bowling.

Having been in the automobile business for 20+ years, I understand how quickly a deaerlship can lose a customer with a bad experience or how they can earn a customer for life with a good experience. This can be a service experience or a car buying experience. I am happy to say, I had a wonderfile experience. When I took my Hyundai to this dealership for service work, I could not have been happier with the outcome. Work that I had previously had done at another repair facility was still giving me trouble (after bringing it back 3 different times). So, I took my car to Fox Valley Buick since it is so close to my house. Not only was the work completed when promised, but it was done for quite a bit less money than I had paid for the same repairs prior. Mark, the service director, was wonderful. He went above and beyond to make sure that my car was fixed properly and was ready when promised. I will now bring my other 3 vehicles to this dealership for all my service needs. You have earned a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly a WOW experience

By JK on 1/18/2017 at 5:56 PM.

So let me start by giving you some context... I called up a friend in the car business and asked him to give me his best price on a very specific vehicle. He game back with a figure of $530.00 per month. I asked him if this was the best price he could give me...He assured me that this indeed was the best price he could give me and the best price around so i figured this is how much the vehicle would cost. Keep in mind he works for another GMC dealer so we are comparing apples to apples. He stated that he was going to have to order the vehicle in from another dealer and that he would have locate it. I just had this feeling that i needed to shop the price just to make sure. I called 4 other GMC dealers and gave them the very same spiel. I gave them the specifics of the vehicle and stated that i was looking for a 39 month lease. I told them that i do not like to haggle so please give me your absolute best price. One dealer came in at 555 per month, another came back at 521...another at 509 and then the last one which is Fox Valley Buick GMC came back at a stunning $469.99. I said...No sir...Maybe there is a mistake. I gave him all the vehicle details again and he said...Yep 469.99 is our price. I was like..Wow...ok ill be in today to look at the numbers. His name was James...And he said, that's great...When you come in, please ask for Justin Mansk. He is our sales manager and he will work with you directly. I walked in to a very nice showroom and was immediately greeted by the receptionist. I stated that i was here to see Justin. Within seconds, he walked out and introduced himself. I explained to him that i was given a price over the phone of 469.99 and i was just waiting for him to say yes BUT...That didn't happen! He goes yes that is our price but i want to go over some numbers with you so that we can see if you qualify for any additional incentives. We started playing with some numbers and monthly price started dropping from the already low quote. I seriously thought that I was on a game show being filmed...I asked him how he could get the proce down so low from a price that my friend said was the best he could do. Justin took the time to go over the numbers with me including how things were calculated. Long story short, my friend called me back and was able to offer a lower price than that of Justin's offer. I told him what the offer was and he found a way to beat the offer of 439.99 and get it to me for 421.00. I am not going to tell you what vehicle it was due to privacy and the discretion of the dealer but i chose to work with Justin and Fox Valley Buick GMC because i asked him for his best price and he truly put his best foot forward..I wish my friend could have done the same thing. The experience did not stop there. The vehicle i wanted had to be ordered from another dealer. My friend called me and asked that i put a deposit down before he could order the vehicle. I asked Justin if he wanted to take my credit card for a deposit to order the vehicle...He looked at me and says " When you work with me, you are family and family does not do that. Your hand shake is enough assurance for me so i will not need a deposit from you". This truthfully has been the best experience i have ever had at a dealer. I was so impressed that i referred a family member to them the following day and he also bought the same vehicle. This dealership and the people that comprise it are absolutely top notch. They ARE willing to go the extra mile and truly build a relationship with you. Please go see them as i am positive you will have the same experience i did.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The assistance and thoroughness we received from Myron was e

By Traverse2014 on 9/2/2016 at 1:41 AM. Helped by Myron Brown.

We received excellent service. We highly recommend this dealership and Myron Brown, our salesman. He was very thorough and went above and beyond to help us with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

one of the best car buying experiences

By melz828 on 7/24/2016 at 1:10 AM. Helped by Ricky Nilsen.

We stopped in initially to look at a Caddy they had on the lot, which was nice. We told our salesman that we also were going to check out this Lincoln down the road. Turns out the Lincoln was at another one of their stores, so it was brought to us so we could compare side by side. The car was for Dad and he was in love at first sight with the Lincoln, so we went with that one. But our salesman, Ricky Nilsen was the best car salesman we ever experienced. Real nice guy, went out of his way and patient. You need a vehicle, go to Fox Valley Buick GMC and ask for Ricky.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service Dept.

By Rbradley on 12/31/2015 at 6:34 PM. Helped by Seth Bartels.

Fox Valley GMC has the best service Dept I have ever I have had the pleasure of working with. The staff is always polite and the service is amazing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They call him Nate and he's Great

By york2984 on 4/20/2015 at 8:31 PM.

I recently bought a Chevy Equinox from Nate Scherer and had an absolutely wonderful experience. Between Nate, Frank, Tom in Finance everything was amazing. They explained the process thoroughly and efficiently. They were honest and never pushed me to make a quick decision or questioned why I needed time. They accepted that it was a big decision and understood my time frame. I would recommend these guys to anyone and hopefully if you're reading this you'll have the confidence to do the same. Top Notch all around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By kcronin on 2/18/2015 at 8:26 PM. Helped by Chuck Gonzalez.

After searching for a vehicle for our family and working with many dealerships, unsuccessfully, we found the vehicle and the RIGHT SUPPORTIVE TEAM! The people at Fox Valley Buick GMC were freindly and cooperative from the receptionist to the finance people. They are an honest group and I was very happy to work with them and give them my business. You can bet my next car will be bought from this group! THANK YOU!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Team Support not in evident.

By H.$ on 10/26/2014 at 8:56 PM. Helped by Mark Painter - Sales.

I bought a new GMC Acadia. My experience was unique, in that the Salesman was excellent but I had the feeling that the people supporting the sale were almost undermining him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

visited dealership for service on a recall.

By penny1947 on 9/26/2014 at 3:18 PM. Helped by Phillip Lang.

I purchased my Pontiac from this dealership and have always taken my car there for service. I have also brought my Buick there for service rather than the dealership where I purchased it. The service is always prompt, friendly, and very satisfying every time I bring a vehicle in for service. I have a NUMBER OF GM dealerships closer to my home but I still chose to bring my vehicles to Fox Valley GMC. Thank You A Very Satisfied Customer Raymond Arndt

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Poor Like old times in the finance office.

By RobertJoh1 on 8/4/2014 at 8:17 PM. Helped by Ron Meyer.

When my Buick had 5,200 miles on the odometer, I called your service manager's office to set up service. I was informed he was busy and would call me back ASAP. Not hearing from him for 24 hours, I contacted the Buick dealer in Barrington. They immediately set me up with an appointment that day and did the service. The following day I did receive a call for an appointment, He explained he was out of town. Fox Valley Buick is still mired in the old ways of doing business. Show me you care and want my service business. I buy a new car every 4 - 5 years. Did I buy from the wrong Buick Dealer?

I would not recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Old school

By JimmyTP on 6/28/2014 at 4:14 AM.

Be aware of pricing games. You can do better elsewhere. Too many other dealers in Chicago suburbs to deal with the finance dept here. Shame as they represent good products. Just mishandle the buying process.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

I bought my Sierra 1500 a week ago and am very happy with...

By bmstaker on 4/5/2014 at 4:24 PM.

I bought my Sierra 1500 a week ago and am very happy with my purchase. When I test drove the car it was indicting low air in the right rear tire, when I drove off the lot they had fixed that problem. However a couple days later my information center once again told me the tire was low on air, I checked and filled it myself, but called Fox Valley and told them that it would appear that the tire has a slow leak that they did not fix before they sold me the vehicle. They were completely understanding, and fixed the tire with no cost to me. I have had issues with dealerships before and am very pleased with how this situation was dealt with. I would 100% recommend buying or servicing your vehicle with Fox Valley Buick GMC!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Customer Service in thier Service Department!!

By aceman8 on 3/31/2014 at 10:17 PM. Helped by Jeff.

Review is a bit overdue, but still well deserved. Can not say enough about their Service department with our previous visit and issue(s). Jeff really provides the face to the customers on behalf of the dealer that Fox Valley should be very proud of. He took care of us right from the beginning with exceptional service and going the extra mile. Due to a lengthy backorder on a part for our Enclave, they worked with us to ensure we were inconvenienced as little as possible. Even with a few unexpected hiccups and unforeseeable issues during our servicing which were not tied to either side, Jeff stepped it up and really made it a "customer for life" experience. Can't say enough good things and would recommend their Service department time and time again... Mike from Bartlett

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This review is a bit overdue, due to my own personal need...

By NikitasMeggos on 1/13/2014 at 9:35 PM. Helped by Amanda, Tommy Gonzalez.

This review is a bit overdue, due to my own personal need to ensure that my review statement correctly communicates my experience with Fox Valley Buick GMC. My wife and I had come to a decision that we needed to purchase a family vehicle that would complement our growing family. We had begun doing some research on a compiled list of vehicles we felt would suit our needs primarily focusing on SUV’s from Ford, Chevy, and GMC. During our research period we used various online and offline sources of information to help guide our purchasing decision and filter down to which vehicle(s) we felt fulfilled what we needed and wanted out of our family vehicle. We first looked at the Ford Escape, since it “seemed” to offer some value to what we were looking for, and the experience my father had at the dealership where he purchased his Ford Fusion. We quickly crossed out the Ford Escape, due to our adjoining surprise of the extremely poor experience, and treatment that was given to us at Bob Rohrman’s Schaumburg Ford dealership, and also the various consistent negative remarks from several online and offline sources regarding the vehicle. We then came down to the decision that it was between the Chevy Equinox and the GMC Terrain. Overall both vehicles our approximately the same, and built off the same assembly line. Personally, in my opinion I believe the largest difference I saw was the body style, aside from that, certain details here and there. We both felt that the GMC Terrain offered us a certain look and feel about it that distinctly suited us more appropriately. I visited the GMC website, and used their “Build and Price” tool service (I believe is mostly GM wide), which in my opinion was a great end-user experience, to identify what package offerings would best fit our needs. This service also showed us which dealerships in our described radius had those vehicles in their inventory. We first visited a local Buick GMC dealer that is close to our residence, to view the GMC Terrain up close, and we were ecstatically impressed by the vehicle, but unfortunately not the sales team there. I revisited the GMC site again using their tool again, and called a couple of dealerships performing my initial reconnaissance. Overall, I believe we contacted, and visited several dealerships, but the one from initial contact, and final visit that impressed us the most was Fox Valley Buick GMC. My initial contact with Fox Valley Buick GMC, was pleasantly initiated with “Amanda”. I informed her that we were looking into purchasing a GMC Terrain, and currently shopping around several dealerships looking for one that was “Summit White”, and was either AWD, or FWD with a possible interest of the safety package, and cloth interior. At this point we had not physically visited this dealership, but I already had felt as if they were proactively working with us and gone out of their way to find the vehicle we had been actively searching. Amanda, later in the week followed up with me (Christmas Holiday week), stating she believed she had found a couple of vehicles that fit our criterium. Unfortunately, my currently pregnant wife was unable to come with me, but I was accompanied by my father to visit the Fox Valley Buick GMC dealership. On our arrival, we were greeted by “Ted Wenecki”, and informed him that I was there to see Amanda. Unsure as to the reason, nor did I ask, but Amanda introduced Ted as our sales representative. Ted showed us one of the vehicles that Amanda had located for us, that overall had the features we were looking for and then some, but unfortunately it was more than I what felt was needed. Ted asked me, and I was extremely impressed by this, what were my needs and my wants, and he had separated this off into two columns. We concluded that with the price point we want to be in, and the overall needs, The GMC Terrain SEL base package would be the best and financially acceptable route. At this point I did not feel that Ted was trying to get a quick sale out of us, but offer us a vehicle that would appropriately fit and be with my family and I for a while. Ted began some of the paperwork, and then introduced us to “Tommy Gonzalez” the Finance Manager. I informed Tom my credit isnt the best, but he informed me not to worry, we will see what we can do for you today. After processing everything, Tom distinctively and precisely described the breakdown for me regarding: trade-in, money down, financing etc., within three optional routes. Prior to that day I had visited numerous dealerships within that time frame and the past, and at times I had to argue to see the numbers listed out. With Ted and Tom, there wasn't even a moment I had to even think to myself about asking them to see everything listed out. Overall, we finalized everything, and extremely satisfied that we chose Fox Valley Buick GMC as our final dealership. Everyone we interacted and came in contact with was great. My start to finish experience with Ted Wenecki and Tom Gonzalez went above and beyond all our expectations when dealing with a car dealership. I believe they have set an unreachable goal for others dealerships in their industry to emulate from. Closing points: Almost a month from our visit we have been more than satisfied with our choice of vehicle, and dealership. We have already taken advantage of the courtesy wash that is offered through Fox Valley car dealerships as well, and find it to be satisfactory. I do believe though that I received a better wash at the Fox Valley Buick GMC previously than at the Fox Valley Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased many vehicles over the years and Nate...

By irene99 on 1/8/2014 at 3:30 PM.

I have purchased many vehicles over the years and Nate Scherer was the best sales person I have ever dealt with. He was very friendly, courteous and helpful. After the sale he spent a lot of time helping us get to know the car and understand how to use all of the features. I would highly recommend him to anyone buying a vehicle and I will certainly go back to him the next time I want to purchase a vehicle. He was nothing short of great and he made our experience very enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sale rep was new to the dealership, but made every...

By 917edgebrook on 12/13/2013 at 4:31 PM. Helped by Alex (New guy).

The sale rep was new to the dealership, but made every effort to answer all our questions and ensure we were comfortable with our choice. We debated between two cars and he helped us logically walk through the pro/cons of each.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nate and liz showed great hospitality and really knew...

By jeffrey lewis jr on 11/1/2013 at 4:29 PM.

Nate and liz showed great hospitality and really knew everything about the car and were very helpful on setting up onstar and other features with the vehicle. This dealership overall is a great place and they treat you like family and really know how to treat their customers. I definitely feel blessed to have met nate and liz and I will definitely recommend fox valley buick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to this dealership with great apprehension about...

By ALF14 on 10/24/2013 at 11:10 PM.

I went to this dealership with great apprehension about the whole car purchasing experience. I have heard so much about how you have to know what you want and go with determination to get your deal and NOT let the salesmen talk you into something you can't afford. Well, Justin broke that stereotype. He met us with a friendly smile and a sincere desire to help me narrow down the available cars on the lot that met MY criteria. He answered my many questions showing his extensive knowledge about all the cars we were looking at. He did not put any pressure on me to look at the bigger or fully loaded cars I couldn't afford. Thank you Justin for all your help in finding me a beautiful car in my price range and with all the extras I wanted. Christina the sales manager was encouraging and honest. They explained the details all the used cars have to go through to be on Fox Valley Buick GMC lots and reassured me that I would have no issues once I drove the car off the lot. Thank you for working to get me a great deal in my budget. I would recommend this dealership to anyone looking for honest sales associates and sales managers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Fox Valley Buick GMC was excellent. The...

By EB1023 on 10/2/2013 at 5:17 PM.

My experience at Fox Valley Buick GMC was excellent. The customer service that was provided was outstanding. Both the sales associate and sales manager were extremely helpful and honest when helping me chose a used vehicle. The finance director worked hard to provide me with the best loan option at an excellent interest rate. Their hard work and dedication to me as a customer was one of a kind. They were friendly, honest, and helped me make an excellent decision on my car. I would recommend them to anyone looking for a new or used vehicle or even service. The dealership provided an outstanding experience.

I would recommend this dealer.