Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
2.9  
Friendliness
3.4  
Overall Experience
2.9  
Price
3.4  
Quality of Work
3  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Dodgeguy on 8/3/2017 at 12:36 PM. Helped by Doug.

No pressure , informative salesman . Mgmt and finance easy to work with. Gave I think a great price. Closing was quick and comfortable. I plan on returning

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Very bad experience!!

By Mrider08 on 8/3/2017 at 1:04 PM. Helped by Corey Bealer.

I went to purchase a car at Fletcher's and picked out the car I wanted. I go back the next day to pick up the car and it's not clean inside and there are two big cracks in my the windshield!! They were going to sell me the car like this 😡. I didn't notice the cracks the day before because they had a big red price sticker apparently covering it up! Then the salesman lied about another car being sold that I was interested in and then he drives it around the next day after I told him I wasn't getting the other car. A bunch of liars. Even though these were preowned vehicles clean them up. Several other cars were dirty with spots inside them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Great buying experience

By Dustypark on 8/2/2017 at 8:01 PM. Helped by Larry Pippen.

Larry was great. No hassle buying experience. Very impressed with selection of vehicles. Came in considering two different models and was given the pros and cons of both. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easiest auto buy I've ever had

By Goodbuy on 8/2/2017 at 7:55 PM. Helped by Terry.

i inquired online about pacifica's. Terry in sales texted me and asked what features I wanted. i told him. He sent me a picture of the sticker that he thought fit my description. I told him that it liked it. He gave me a great price and include my trade in. i checked other places and it was the best deal. i went in the next day with my trade android away in the pacifica I wanted at a great price. Now we have a new van and a very happy wife.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Complicated to write down

By BlackFox on 7/26/2017 at 11:25 PM. Helped by 3.

The review would be too complicated to write down. II had initially dealt with two people the second person did not give me enough information on the car how it works specially the dashboard and so forth all the instruments.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Guest123 on 7/13/2017 at 11:52 PM. Helped by Arthur Waters.

Very down to earth associates and reasonable prices and other finance terms. Friendly and fun atmosphere with little pressure to buy or not buy. Easy to make and plan your decision. Associates answer questions and make any conflicting terms clear.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and understanding

By Love My Wrangler on 7/1/2017 at 3:44 AM. Helped by Jon Gordon.

Worked with me to get me back into my favorite SUV and answered my questions and concerns. Overall experience was great. I would recommend this dealership to family and friends. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great

By Janell walker on 6/29/2017 at 1:46 AM. Helped by Allen Bright.

Our salesman was aweaome!! He was veey helpful and was very informative. We would definitely buy from him again!!! Thanks for helping us out with pur purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super impressed!!

By Danmassing on 5/23/2017 at 1:41 AM. Helped by Terry Aukt.

After shopping around and being left with negative feeling about dodge dealerships in general, I heard a commercial for Fletcher Dodge and decided to give them a call. I spent the morning working with Terry Ault he was outstanding!! I felt like he went out of his way to sell my wife her car. I was so impressed with his work ethic, his professional courtesy and just his over all demeanor! He sold me a 2017 Dodge Charger, but earned a repeat customer, and will even recommend Terry and the Fletcher team to my kids and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Cderden on 4/29/2017 at 6:31 PM. Helped by Shannon Marden.

Everyone at Fletcher was very friendly & helpful & they got my jeep done very quick!! Shannon Marden took the time to explain what was wrong & what they did to fix it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 STARS for Cook service at Frank Fletcher!

By TManning on 4/11/2017 at 7:35 PM. Helped by Richard Cook, Paul Severson, Fabulous shuttle driver, Fabulous man willing to help.

5 Stars for the service we received at Frank Fletcher. We've always loved Frank Fletcher and we have found a Cook there! Richard Cook was our service advisor and gave us great service and feed back during a difficult issue with a our Jeep. The crew was also great to us one Saturday when we urgently needed something out of the Jeep. We were met with friendly, funny and helpful people every step of the way. 100% recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By RGreen on 1/28/2017 at 5:11 PM. Helped by Stacey Cowden.

The service is always wonderful. Stacey. Service advisors is always very helpful and lets me know exactly what I need to have done on my Sportage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Department

By Debramorris on 1/22/2017 at 4:56 AM. Helped by Brett Robinson.

To whom it may concern, I went in to the Fletcher Dodge car lot on a Saturday, and was greeted buy a very nice salesman, His name was Brett Robinson. He found me what I wanted without delay!! I was very pleased! from start too finish.. I would go back for another car with no hesitation !! The Team of the Dealership were All very Personable, We enjoyed doing Business with them. Sincerely a proud Customer Mrs. Debra Morris

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady, deceitful, and don't care about their customers

By Slwoods on 10/19/2016 at 12:52 PM. Helped by Mark Miller.

Bought a car. I had it for one month I found out they sold it to me with a horrible battery. They refuse to replace it. The GM all the way down to the person who sold it to me. Refuse to replace it.

I would not recommend this dealer.

Overall Rating

1.5  

1   Overall Experience
2   Price

Sales department

By Monkey77 on 9/1/2016 at 3:14 PM. Helped by Adam from online sales and I don't remember the other man's name.

I do not recommend this dealership and this is sad because I am a previous customer but I went in 2 days ago to purchase a new truck and trade my durango in I don't feel as though I was treated respectfully 2 days later after I turn down their deal I get a phone call basically promising to give me the deal I wanted with in home financing at 6 o'clock in the evening on the 31st and they tell me that they're going to make a deal because they have to reach their quota and there one vehicle shy of their quota I spoke to two different salesman that night and they both told me the same thing... told me that they would call me right back and they would get me into the vehicle with my payment terms and that's the only thing that I disagreed with the point is if they called me 2 days later after me leaving their facility they weren't willing to work for me at that moment but the minute they fell short of their commission check they were all about helping me get into a vehicle however they never called me back that evening like they said ...I will call you right back... I waited for them to call did not continue with my plans as I didn't know if I needed to go to Joplin or what... I find this very unprofessional and I find that they do not stand behind their mission statement or the five promises that they make that are clearly stated online on their webpage

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Doesn't care about customers

By Car on 8/30/2016 at 9:07 PM. Helped by General Manager Mark.

if I could give 0 stars I would. Over two weeks ago, my husband traded his truck in with this company. It took them over 2 weeks to process the payoff payment. They didn't inform us it would take so long to cut a 2 minute check to the finance company. Therefore, the payment, after we were TOLD, not to worry about it. We wouldn't owe another payment, yes by this dealership.... The payment is auto drafted from our bank account. When my husband calls the GM Mark, he makes a joke, "Yeah, the salesman is out driving it, and decided he didn't want it." After, my husband says this isn't a joking matter the GM Mark said he would call him back and after several hours still no call. So, I call and when I do, he basically said my personal finances were not his issue. He was very argumentative about the situation. Didn't try to find a solution to the problem. I work out of town and now I'm stuck 1,000 miles away with no money because they told us just the opposite of what we should have been told to begin with!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Diagnostics for overheating got me red HOT!

By Furious2012 on 6/20/2016 at 12:57 PM. Helped by Stacy Service manager.

Called BEFORE I took my car in. Asked team to run diagnostics and fix. Assured evaluated and within specs. Car overheated after driving 17 miles!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

dissappointed with service repairs

By LD on 5/25/2016 at 6:32 PM. Helped by Mike Wolfe, Olie in service department, Chris "Zippy" Zehender.

I bought a new vehicle & had them install trailer package as part of the deal. They had it outsourced to Goodsell Truck assessories. Running light won't work. Took it in on Monday as scheduled appointment- they didn't get to it. Told me they would come get it Tuesday-they didn't get to it. They came & got it from me Wednesday- replaced some axle thing on it & didn't even touch the trailer lights plug. I took it in for trailer lights plug to be fixed, not an axle! They keep giving me the run around about fixing the trailer light plug. Olie at the service dept. says they not sure if they can even do it since its not their initial installation. I had the trailer package added as part of the deal...no matter who Fletcher decided to install it, should not be my problem. They gotta fix what they never did right. Planned on going back each year to trade but not sure now. UPDATE: Olie said that they would come get it tomorrow to take to Goodsell to have the trailer plug fixed so that the running lights work when plugging in trailer lights. Will update if they actually follow through and make it right. (Fingers Crossed)

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady Deceptive Salesman

By oliexblack on 4/27/2016 at 9:49 PM. Helped by Brad James.

Stay away fro m this dealership and stay away from a salesman they have there named Brad James. This racist xxxxx. was crooked from the moment we stepped on the lot. I know car salesman have a bad reputation but this xxxx stands out of the bunch. Talks down to you like you are ignorant. I guess because my man wasnt there to let the dumb old wife know what was right then he assumed I was just dumb and had to be talked to like a weak willed child. This piece of crap should have been fired for the way he talked to me but its a good ol' boy system over at this dealership and they covered for him nice. Do not give this man another dime of your money nor this dealership!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

our Dodge Ram in for a leaky 3rd brake light ..

By unsatisfiedHartis on 2/18/2016 at 6:46 PM. Helped by Mike Mcmullen, Lauren.

Finally got the truck into the service dept. After calling every week for over a month and a half. They didn't do all the repairs that were promised and caused damage to the vehicle that was not there to begin with

I would not recommend this dealer.