Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.5  
Friendliness
3.8  
Overall Experience
3.4  
Price
3.7  
Quality of Work
3.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Tmoney on 11/12/2017 at 5:09 PM. Helped by Arthur Waters Brennan Hammond.

Finance Manager Brennen Hammond was very helpful in aiding me with information needed to make a smart purchase and the one right for me. Process was extremely quick and that’s unusual when buying a car. Thanks to Arthur Waters the sales associate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service department

By Thursbyg on 11/10/2017 at 4:48 PM. Helped by Landon.

Great service always very friendly. Do hope my issue is reesolved but won’t know until I drive at night. But staff is always very friendly

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good experience with the dealership.

By Happy Happy on 11/8/2017 at 7:08 PM. Helped by Shannon Marden.

The dealership was good got me in at the appointment time and was kept informed of the status the entire time. The appointment call center is a bit confusing. I thought I was calling the dealership but they had to call the dealership to ensure the part was available. I would rather talk to the dealership service department directly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’m very happy with my service

By Beatrice on 11/2/2017 at 10:38 PM. Helped by Derrick Mitchell.

I was very happy with the service and time he gave me. And will send Family and friends to him. I felt very happy today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and accurate

By Maumelle Laredo on 10/28/2017 at 11:54 PM. Helped by Doug, Ryan.

Doug and Ryan are master sales and master finance. They are quick and accurate. Doug worked all my numbers way before I got to the dealership and didn't give up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By JFg on 10/27/2017 at 4:31 PM. Helped by Chris.

Friendly service. Clean waiting lounge. Friendly and polite employees. I purchased this vehicle several years ago from this dealership and have always gone to them for all services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer service in helping me purchase a new car b

By Sboswell on 10/24/2017 at 9:02 PM. Helped by Darren.

From the time I pulled onto the lot, customer service was outstanding. They was very informative about each vechical I was inquiring about. Definitely would recommend friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Taken advantage of

By Sylvia on 10/20/2017 at 1:28 PM. Helped by Pushy Salesman.

My dad is retired and on a fixed income. He was wanting to trade for a small truck or a car with the similar payment he was making since he is on a fixed income after retiring due to medical reasons. He bought his last car from here and was very happy with his experience. The salesman at that time helped him get exactly what he wanted. Great payment, very easy sale. No pushing. This time, he went to look around and they showed him a car priced high. Not what he wanted, but he decided to see what they could work out. He was pushed into buying this car. The first care he looked at. They told him that his sales tax would be around 450. WRONG. Sales tax on a 17,000 car won't be that low. My dad wasn't thinking straight and went along with it. They also told him that they will be sending him $100 dollars to put on the payment since the payment was way higher than what he wanted to make. We will see if this happens. I highly doubt it. Now, my dad has the stress of having to come up with the sales tax for this car because he was pushed into it. If he doesn't receive the $100 to go down on the payment for the first few months, I will be taking this higher. I strongly encourage you not to go here unless you want to be pushed into a car you don't want.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Turn around! Do not buy from this dealership!

By shafted on 10/6/2017 at 5:05 PM. Helped by Service dept and Mr. Fletcher.

We bought a New Dodge Ram from this dealership It was special ordered and we loved the way it looked and the payments were affordable.Initially we were elated. However that quickly faded. The Dodge was in his service center 26 TIMES in less then 1 year. The problems were a broad range of issues from the transmission, motor, faulty drive train. This truck never seen a dirt road there was no reason to have this many issues.We wanted to declare it a lemon due to the amount of times it had to be in his shop. I will not mention the amount of days it was in the shop and I shouldn't mention the Huge dent that they put in the hood and denied doing it. Long story short Mr Fletcher would not declare it a lemon because they were able to fix some of the issues and the other issues were still being addressed.. Our warranty was going to expire and he was going to make us a sweet deal to buy another new vehicle. He devalued the Ram to a ridiculous dollar value. We bid him farewell and will never step foot inside of this dealership again. We bought a different truck from another dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dinamic Experience!

By Jordan106 on 9/27/2017 at 10:55 PM. Helped by Chrys B..

Chrys B. was an outstanding salesman! He was very knowledgable and helpful with putting me in the vehicle that was just right for me! I recommend Fletcher: Dodge, Chrysler, Jeep to anyone that’s ready for greatness!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great people to work with

By Mike72076 on 9/26/2017 at 10:51 PM. Helped by Terry Ault, finance lady ( can't remember name).

Everyone I dealt with at Fletcher was very helpful. From the sales team to finance, even to the inhouse insurance department. This was my second purchase from them and will most likely use them again in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude rude rude

By Mad mama on 9/15/2017 at 2:26 AM. Helped by Mark miller.

My daughter bought a used car and was promised some things in the deal. Follow through has been lacking. She was frustrated so I went to help get things worked out. Asked to speak to general manager who was very rude. Apparently he thinks because he is a man talking to a female he can dominate the conversation. I could not complete a sentence without him interrupting me. I was also told my daughter was lying about how she had been treated. He informed me there are 2 sides to every story. EXACTLY AND NEITHER ONE OF US WAS THERE because the original complaint was about someone else. Apparently they don't need people to buy cars from them and don't care if customer is satisfied. Customer service 101 must have been skipped. I would give negative stars if that was an option. On the upside, Corey from used cars side was great. He has great customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fast service and friendly people

By Bobby on 9/11/2017 at 11:53 PM. Helped by Derrick.

I got fast service and meet friendly people and treated very good. This is the second vehicle I have purchased there and will be back when I need another vechicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service and Price

By SJ on 9/6/2017 at 1:26 PM. Helped by Terry Ault.

Could not be more pleased. A dealer that actually listens and recommends consistent with my budget. No attempt to oversell in any regard. Terry Ault was patient, listened to my needs, and crafted the vehicle and financing that worked best for my needs and budget. Very impressed with his commitment to excellence in every regard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly experience

By Sherry jones on 9/6/2017 at 3:13 AM. Helped by Arthur.

I have bought two cars from this place and it was a great experience. The staff is super friendly and make buying your dream vehicle a easy experience. you should definitely go check them out if you haven't yet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying my new Durango

By Linda 1956 on 8/24/2017 at 8:31 PM. Helped by Terry Ault.

My salesman,Terry Ault was the reason I bought my Durango. He was honest and courteous and he walked me thru every step of the transaction. I will send anyone I know that wants a new vehicle to see Terry. He is a 10 in my book.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Dodgeguy on 8/3/2017 at 12:36 PM. Helped by Doug.

No pressure , informative salesman . Mgmt and finance easy to work with. Gave I think a great price. Closing was quick and comfortable. I plan on returning

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Very bad experience!!

By Mrider08 on 8/3/2017 at 1:04 PM. Helped by Corey Bealer.

I went to purchase a car at Fletcher's and picked out the car I wanted. I go back the next day to pick up the car and it's not clean inside and there are two big cracks in my the windshield!! They were going to sell me the car like this 😡. I didn't notice the cracks the day before because they had a big red price sticker apparently covering it up! Then the salesman lied about another car being sold that I was interested in and then he drives it around the next day after I told him I wasn't getting the other car. A bunch of liars. Even though these were preowned vehicles clean them up. Several other cars were dirty with spots inside them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Great buying experience

By Dustypark on 8/2/2017 at 8:01 PM. Helped by Larry Pippen.

Larry was great. No hassle buying experience. Very impressed with selection of vehicles. Came in considering two different models and was given the pros and cons of both. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easiest auto buy I've ever had

By Goodbuy on 8/2/2017 at 7:55 PM. Helped by Terry.

i inquired online about pacifica's. Terry in sales texted me and asked what features I wanted. i told him. He sent me a picture of the sticker that he thought fit my description. I told him that it liked it. He gave me a great price and include my trade in. i checked other places and it was the best deal. i went in the next day with my trade android away in the pacifica I wanted at a great price. Now we have a new van and a very happy wife.

I would recommend this dealer.