Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.4  
Friendliness
3  
Overall Experience
3.4  
Price
3.5  
Quality of Work
3.4  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor sales experience, avoid this dealer

By Bad Experience on 12/12/2017 at 5:29 PM. Helped by Nicole.

I dealt with Nicole about a used 2016 pickup truck they were selling. I was trying to get some basic information on it because pictures and a good description were lacking from their website. She was evasive and of no use answering questions and refused to provide me any pictures of the truck. All she seemed interested in obtaining was my name, address, email and phone number. Her sales skills were seriously lacking. Needless to say I will not be paying Nicole a visit to attempt to buy this truck.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department is AWFUL!!!!!

By Tammy on 8/9/2017 at 2:10 PM. Helped by Brandee, service representative.

My 2011 Chrysler Town and Country wouldn't start. Only 89K miles. They said it was the Tipm, replaced it for over $1000, then they said the Ptcm was out, another $500. Then they said a belt needed replaced, then a transmission senser. Oh my, then they wrecked my van. Now I've finally gotten it back and the transmission is messed up. They said they could fix it for $3000. No way!!!! I never had any transmission trouble whatsoever, before. Do not trust these people they are crooks. I was told the mechanic working on my van was the best, 20 years of training. They had my van for over 2 months and it's it the worst shape ever. If you are told you have to take it to a dealership don't take it to this one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 KIA Soul purchase

By Scootfrog on 6/29/2017 at 11:33 PM. Helped by Gerald Arnot.

I stopped by Fletcher to talk to Gerald Arnot about a small SUV for my daughter. He was very knowledgeable on the inventory they had and in 15 minutes had me in this 2016 KIA Soul. If your looking for a salesman that will get you what you need ask for Gerald Arnot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

I never buy at first sight!

By Coach Ferrell on 12/31/2016 at 7:48 PM. Helped by James.

This was by far one of the smoothest transactions in purchasing a vehicle I have ever had. I don't purchase many vehicles, because I drive them till the wheels fall off. I have never owned a Dodge Ram, but everyone around me swears by them. James Calloway was a pleasure dealing with. He comes from good people I've known in the past and currently. I was a happy buyer when I left, I plan on telling everyone I know to go check this kid out and leave happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure

By BJ on 12/1/2016 at 3:18 AM. Helped by James.

James came recommended to us by my Father-in-Law, We have purchased vehicles from Fletcher in the past and everything was great then, but has gotten even better with time. James was by far one of the best salesman we have ever met. He was trying to help us get the best deal without feeling like he was trying sell us. If you are in the market give this dealership a chance and ask for James! You won't regret it!

I would recommend this dealer.