Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2.3  
Friendliness
2.5  
Overall Experience
2  
Price
2  
Quality of Work
2.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personal, professional and knowledge service

By Vee on 8/5/2017 at 10:59 PM. Helped by Nick George.

We worked with Nick George. He was personable, professional and knowledgeable.The process was smooth and we are very happy of the deal we got on our New Kia Sportage. We love it!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooks and liars

By Ihatekia on 7/27/2017 at 5:52 AM. Helped by N/a.

I have made the mistake from purchasing a car from these clowns . My Optima is 6 months old and been in their hands for 30 days now . The ac does not work . The Kia products are so crappy even their master certified mechanics can't fix them . I owe a lot of money for a car that's been taken apart that no one understands. They said I could trade it in sure if I want to loose 4 grand and pay sales tax again .

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

No Customer Assitance

By CBonds on 6/2/2017 at 2:05 AM. Helped by Kevin, Kyle, "Lyle" Clark.

My husband and I purchased a new 2013 Kia Optima in 2014. The A.C compressor went out in May 2016- it was covered under warranty. In April of this year, my A.C started working only part- time. I called Fletcher KIA in Bentonville, AR (where it was purchased) and no one returned my call. I waited a few days (at this time my A.C was working again) they told me it had to be not working in order for me to bring it in. When it finally went out for good, I was 17 days past warranty. But I had called numerous times prior to the warranty being expired. We have been getting the run around ever since. Fletcher told me to contact Consumer Affairs and no one will return my call. We have been leaving messages and pleading for someone to talk to us since the case was opened May, 24, 2017. My compressor shouldn't go out every year. And if they would have looked at it when I first called, it would've been covered. We ended up paying $626.00 which is a drop in the bucket for KIA but not so easy for us. I am disappointed that KIA would chose to lose business over this. I don't want or expect anything for free but I am a firm believer that what's right is right and what's wrong is wrong. This is wrong.

I would not recommend this dealer.

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Huge Lack of Integrity

By Eucha86 on 9/22/2015 at 12:56 PM. Helped by Brian (GM Kia) and Ryan (GM Honda).

After purchasing a used vehicle from the Honda side in order to build my credit, I come back one year later to get out of it as they had promised me would happen just to find out, its not. After dealing with the GM of both the Honda and Kia side along with multiple calls to the corporate office and them telling me that they are going to fix the issue and get me into a car that I am happy with, I find myself stuck with the car that was sold to me wrecked (front bumper broke in half and core support cracked in 3 places), high mileage and interest rate of 24%. $6500 financed is turning into $17k in the end, if I pay it out. This dealership clearly only cares about the "guaranteed customers" and enjoys screwing over the rest. The worst experience ever when it comes to anything I have purchased and I have promised them that I will never do business with them again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DISGUSTED

By anjie on 7/21/2015 at 11:07 PM. Helped by Brenda Greg.

DONT BUY FROM KIA!!!!! I called last night to make an appointment for oil change and detail. Had it there by 9am. Wasn't ready at 1:30. This was the second time I've had them do a detail and it wasn't done when I got back.first time wasn't done at all. The first time I left upset. Doug told me to come back an hed make sure it didn't happen again. Hed give me twenty n gas. (No gas money) Brenda was awful at trying to make me feel better. She told me she didn't want to talk about the past.She just walked away. I tried to call her back and got hung up on! I didn't even raise my voice. All's I can say is WOW!!!!!! LIES FROM THE VERY BEGINNING.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

harrassing phone calls

By noogle on 4/4/2015 at 4:28 PM. Helped by too many.

So had my 2011 kia sorento in for a 30k service they told me it would be about an hour and a half walked down to braums around the corner by the time we were on our way to walk back they called and said they were done hope they really did do the work i paid 200 dollars for the service they said my sorento was fine yaay then got a call from a nice gal who asked if i was happy and had a nice conversation was told if i was interested in trading up and she put me down as possibly coming in now i said possibly today im at work and have already received 3 different calls from people this pisses me off now im not going to even consider going because if i want to be there i will dont harrass me at work they csnt even get their times straight not to mention i was told i could get into a 2015 for what im paying now sure i can it will be the old bait and switch this is what gives dealers a bad name yes i bought mine from a dealer in arizona but that one treated me with respect and i got what i wanted in the end so please dont badger people to buy cars it only makes them uncomfortable and not come back i will stick to the service department thank you very much i gave them a time just to get them off my back

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service ever

By skimes44 on 6/18/2014 at 5:42 PM. Helped by Taylor sales guy and Brian gm.

My husband and I purchased a used 09 chevy traverse about two months ago. Since then we have had nothing but problems with the car and kia. To start it off after purchasing the car we had two horrible tires and nothing on the windshield wipers. We spent close to 600 to pay for this. Just to find out the next day the car never went through inspection. After bringing up the tires and windshield wipers with our receipt the dealership says there is nothing they will do to reimburse us. I asked them to show me a car on their lot that had crappy tires and wipers and of course this couldn't be done. We were also given a second key fob that for did not have a battery in it and two was burnt up. Of course we don't find this out until my keys got locked in the car and I'm paying to get it unlocked. They reimburse this by giving us a gas card. After long harsh words exchanged we now have white smoke blowing out of the car, the passenger back window won't roll down, and the brakes squeak horribly. Now kia refuses to help what do ever saying we were offered a warranty and refused when we were never offered one. Every one turns and walks the other way when we enter because no one has answers for their mistakes. Mind you the financial service guy I spoke with and the sales man no longer work there. I wonder why? I guess even when the general manager calls doug (the financial man) an idiot you figure out everyone up there is out to cover their own xxx. We are now getting a lawyer involved.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disaster waiting to happen

By JSalyers on 5/16/2014 at 6:57 PM.

Had issue with Kia while on vacation. Fletcher worked on the car to replace a sensor, In addition, multiple other items were suggested that supposedly needed to be done. Most of which did not need to be done or were already scheduled to be done back home. I did have the sensor and the brake fluid replaced because it was supposedly bad. I now question whether the brake fluid needed to be done or not, since I had just had all of the brakes replaced on the car 6 months earlier and no one mentioned a brake fluid issue. We were told on at least 2 occasions that the car would be ready by a certain time, each time we showed up, it was not completed, always some new issue and we were always told that they had tried to reach us, but we never received any calls and every time they made a test call to us the phone rang. Finally we were told the car would be ready by a certain time, but this time I received a call telling me the radiator needed to be replaced, it had been damaged while doing the other work on the car. We picked up the car and noticed a leak as soon as we got back to our hotel, 45 miles form the dealership. We checked what we could and drove the car 200 miles back home. Once home, I had some type of fluid all over the car and all over my driveway. I took the car to my local mechanic to determine what was leaking. When the radiator was replaced, the service dept. failed to tighten the lines from the radiator to the transmission. Transmission fluid was being pumped out all over everything, Cost me an additional $90.00 to repair the mistakes Frank Fletcher service had made in addition to the cost of services already done. I hope my transmission doesn't fail prematurely. If it does, I will definitely know why. I wouldn't recommend having any service work done at this dealership. Based on my experience, they don't seem to have a clue as to what they are doing.

I would not recommend this dealer.

Overall Rating

3.2  

5   Customer Service
5   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

I had two filters changed and fuel line flushed out. I...

By tkhinds on 12/31/2013 at 1:18 AM. Helped by Leslie Leonard--name on my paper work.

I had two filters changed and fuel line flushed out. I timed it and it took less than 30 minutes to do, they charged me $123.00 for labor, and the parts were $100.00. I got prices at auto zone for the parts and I wasn't as unhappy with that as I was the labor charge. I will no be back to have any simple things like that done ever again.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

We purchased a Kia Rio5 and brought it to our local...

By dandeb32 on 11/4/2013 at 5:23 AM. Helped by Lane and Eddie.

We purchased a Kia Rio5 and brought it to our local dealer to have window cleaner hose fixed. The service manager was great and got us right in,and offered for us to use a car while waiting. Everyone was very friendly, the only problem we had was when it was fixed the mechanic had removed the wipers and did not get them back on right so had to make a return trip. Everyone makes mistakes and I feel they did us a good job. We will return.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
5   Price
1   Quality of Work

I have no complaints with the vehicle we purchased. ...

By TGClark on 10/20/2013 at 11:22 PM. Helped by Doug ? and Mr. Brown in the KIA dealership.

I have no complaints with the vehicle we purchased. However, the level of customer service and general competency has been very disappointing. Our first indication that there might be a problem was that 3 of the 4 people we have worked with at the dealership said they had just started this job, some were within their first week. After our experience, I suspect there is a high turnover of employees in this dealership. We were also treated with a condescending attitude by the person who processed the sale. Honestly, I left the dealership feeling that it was a "shady" business and I might need to keep an eye on our credit score!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall, the whole buying experience was great. It would...

By AmberCamp on 7/9/2013 at 1:18 PM. Helped by Maurice.

Overall, the whole buying experience was great. It would have been excellent if it hadn't taken from 8:35 till after noon, but even with the extended stay they made sure we were comfortable. Maurice was great, friendly and answered all of our (many) questions. They made it really easy to buy my new car and I LOVE IT!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Carla Jackson was absolutely a peach to work with! My...

By aedens1 on 4/23/2013 at 9:29 PM.

Carla Jackson was absolutely a peach to work with! My previous experience with Superior Kia was TERRIBLE and Carla made sure my experience was easy and pain free :) I would recommend this dealership in a heart beat.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice and smooth process. I will highly recommend friend...

By wilson1 on 3/1/2013 at 4:40 PM. Helped by George.

Nice and smooth process. I will highly recommend friend to do business with Fletcher KIA. They will always have repeated business from my wife and me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We began our Kia search in Joplin (referral from my sis)...

By pascoe361 on 2/19/2013 at 6:28 PM. Helped by Blake Kastl, Johnathan McCay, and Jeremey Kellogg.

We began our Kia search in Joplin (referral from my sis) with Jeremy Kellogg. The Kia I wanted was in Bentonville. Jeremy was unable to go to Bentonville but he explained everything to the Bentonville sales manager (my displeasure with a Kia dealership in Springfield Mo). Long story short...all three of these men made this a painless and pleasurable experience. Never had that at a dealership before! The pricing was fantastic, and the trade-in value was great! Would not hesitate to spend another Saturday here! The new Kia is super sweet!! Love, Love, Love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

went looking for a kia sportage, worked with becky who...

By jwwheat on 6/12/2012 at 4:06 AM. Helped by becky.

went looking for a kia sportage, worked with becky who helped find the right unit we were interested in. very helpful and very friendly.... we asked a lot of questions about the different devices in the kia, she answered everything. they were very easy to talk to and work with, felt no pressure to commit to anything. this is the 3rd kia we have owned and have been very impressed with every one of them.... again, thank you becky, and the rest of the team at kia for a wonderful experence. john and jeri

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We drove down from Southwest Missouri to look at the KIA...

By rogersca on 6/8/2012 at 1:06 AM. Helped by Arling Stacy.

We drove down from Southwest Missouri to look at the KIA Sedona. We were treated awesome and had all our worries, fears , and questions resolved. I would buy another car from here and it will be the first place we will look next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have worked with Brad in the past when buying a vehicle...

By jkirby on 4/5/2012 at 3:19 AM. Helped by Brad Lewis.

I have worked with Brad in the past when buying a vehicle and went back to him. From the test drive to the keys being handed to us, it was a pleasure dealing with him and I truly feel he gave us a great deal. I would recommend Fletcher Kia to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I have always been told to be leery of car dealers. I had...

By Anythingonce265 on 3/7/2012 at 9:53 PM. Helped by Mike McCann.

I have always been told to be leery of car dealers. I had never been a proponent of this because my experiences had always been good. My salesman, who I won't name because this is a poor review through no fault of his, was great. He did the usual greeting test drive dance and then brought us in and got us a drink. The dealership is much better at choosing drink options then managers. To not know your product, pricing or incentives and then offer less than wholesale on our Toyota Camry was irritating to say the least. The icing on the cake was insulting my intelligence by saying the banks require a down payment after he had run my credit and it came back 814. I won't let this affect my opinion of Kia or car dealers in general but I will never darken the door of a Fletcher store. I know that is a drop in a bucket but with employees like Mike McCann the bucket will fill up fast.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had been car shopping online for a few days until I...

By Annabelle233 on 2/20/2012 at 11:09 PM. Helped by Jon Sowder.

I had been car shopping online for a few days until I found one car I was interested in and with the carfax provided that helped me with making up my mind. I went in to Fletcher Kia on the worst winter weather day we have had and was introduced with Jon Sowder. I told him which car I was interested and he attended to my wishes. Jon and others at Fletcher were very helpful to answer any questions I had and walked me through every step when it came down to the actual purchase of the vehicle. I had a great experience at Fletcher Kia and I will recommend to my friends they go by and make their first stop at Fletcher when and if they are looking into purchasing a vehicle.

I would recommend this dealer.