Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall good experience

By ARTURO.CAMALES on 10/24/2018 at 1:54 PM. Helped by Omar Chavira.

Everyone was very friendly and helpful. Omar gave us time to check out the vehicle ourselves and was not pushy at all. He answered all of our questions and made us feel comfortable. Throught out the entire process, we never felt pressured once.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassles

By ALSALAS12 on 10/24/2018 at 1:38 PM.

I came to the dealership knowing what I wanted. Mark met me as I approached the front door of the dealership. He was incredibly informative and answered the remaining questions that I had, and offered me a test drive to so I could see how the car handled. The exact specification of the car I wanted was not at the dealership, but Mark worked hard to search for what I wanted and found a vehicle that was as close as possible to what I wanted. Mark was professional and upfront negotiating for the car, and he helped us to confirm rebates and manufacturer discounts. Overall it was a very pleasant working with Mark and purchasing a new car. We were in and out within a few hours. I would highly recommend anyone considering purchasing a Hyundai to see Mark at Frank Hyundai.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
5   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

my review

By pride001 on 10/23/2018 at 9:57 PM. Helped by I don't remember their name.

I like how the dealership automatically schedules appointments but it is not conducive for me since I live in North County and I travel for work. I would prefer if they just sent a link via text or email with the available slots. Also there are too many phone calls. Depending on the consumers age, we prefer text or emails so we can easily organize our schedule appointment. If someone calls me I have no idea what my schedule is in two weeks and its a waste for everyone's time. Now for the review of the service. The service rep asked me if I wanted a car wash. I said yes, when I got to the car, it was not washed. The wait time for a oil change was a little long even with an appointment. I sat outside and worked on my computer but I had no clue when my car was done. I walked in 2.5 hours after I dropped car off and they informed me the car was done 45 minutes ago. A Text message would have been useful :) All employees at this dealership are all super friendly and helpful. Its easy to approach an employee and have a conversation with.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Good at First

By NATCHELBELLO2 on 10/23/2018 at 3:50 AM. Helped by Sasha.

I purchased an Accent Hyundai 2015 on September and I was owed 3 things, tinted window, cover seats, and wheel locks. Its been a while now, and no one has contacted me to make an appointment. In addition, the car makes a noise when it goes up a hill, this started a few weeks in but I thought it would go away but it just got worst. Lastly, I got stopped by a cop because my third backlight was out, I explained to the officer that I had just bought the car a month ago and he let me go without a ticket, once I went to a mechanic to get the light change, the light was fried, black, this was not a month accident. I am really disappointed with the car, the associate was nice to explain everything, but her nice service doesn't match the dissatisfaction that the car has given me. I will not recommend this dealership and I will never buy here again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Igor on 10/22/2018 at 10:45 PM. Helped by Angel.

I had a great experience at Frank Hyundai. Very friendly and professional staff. Thank you to Angel and George and the staff, they were extremely helpful and made my experience very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By PATTYMKAY22 on 10/22/2018 at 3:53 PM. Helped by Christian.

Cristian help us a lot!! He knows what he is doing ‘ showed us in detail the vehicles and knows them very well!!! Happy with purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent oversll

By VKG72000 on 10/21/2018 at 2:19 AM.

Great service no haggle Best pricing Ozzie and Chris amazing !’ Alex a great Manager Would highly recommend and also come back very honest people no doubt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First and best experience!

By LeiAcosta05 on 10/20/2018 at 6:48 PM.

I decided to get my first car at this dealership, the service I got was perfect. The employed at this car dealership are exceptional and the deal I got for my new vehicle was better than expected. They were great in explaining everything to me, answering every questions I had, and showing me the vehicles features I never imagined would be included in the car. Everyone here is nice, smart, and fun.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By ALVARO.O.MERCADO on 10/20/2018 at 4:02 PM. Helped by Jose.

Jose, at customer service, wss very helpful and took the time to give me a great explanation of the issue and the course of action for the repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast professional

By ESCALANTE.M.ME on 10/20/2018 at 3:54 PM.

I bought a vehicle from Frank's used car lot next to Frank Hyundai staff was very professional ,once we went over to finance that process was very fast this is the fastest purchase I've done ,very happy with the whole Frank Team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a top notch experience

By WHTEAGLE25 on 10/19/2018 at 5:37 PM. Helped by Sasha.

Such a great experience, thank you. Start to finish is always a pleasure. I will always shop with them for any purchase I have in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very quick and pleasant

By JGREULICH on 10/19/2018 at 3:29 PM. Helped by Chris & Saul.

I was greeted nicely and taken care of quickly. My vehicle was completed on time and at the original cost estimate. They also provided a shuttle which was very prompt and pick-ups were as promised.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Replaced my gel cell battery.

By Butch on 10/19/2018 at 3:19 PM. Helped by Jose in the Service Department.

Professional and quick. Jose consistently provides excellent service. He always takes the time to explain the problem and correction for the vehicle. I have gone to Jose for a number of years for routine maintenance and repairs. He is an Excellent ambassador for Frank Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved it

By NICKBRAW92 on 10/18/2018 at 6:34 PM. Helped by Sasha, livio.

It was my first time buying a car. I was nervous. Me and my girlfriend went there looking for a sante fe and walked out with a kia. We love the car. Livio was amazing. He didnt try to sell us a car that was more expensive then what we were looking for. He got one in our budget and he got us financed. I'm very pleased with the service. Sasha is amazing as well. She helped get our payments lower. Thank you to everyone at frank Hyundai. We will be back eventually when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By RUBIOLAM on 10/17/2018 at 8:55 PM.

all good about employees, quality, and the coffee on the waiting is good. jose guerrero is very efficient and friendly and the shop is very clean.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and work hard to get you a deal

By EUNICESLVDR on 10/17/2018 at 8:04 PM. Helped by Omar.

Staff is very helpful in getting you a great deal! Highly recommend this place even for new buyers! They will work with any credit! Awesome customer services

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Kind, courtesy and professional.

By DUNCANKJDUNCANKJ on 10/17/2018 at 7:57 PM. Helped by Coffee and mr lopez.

The staff at the dealership was very professional and respectful. They made sure I felt very comfortable and welcomed. Never seen a more caring person than mr Lopez in the financial office.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Omega1218 on 10/17/2018 at 5:32 PM.

They help us get pick a car that fit are needs as well dealt with use for a good 6 hours making sure everything with good to go for are new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

21000 miles service

By CETELE on 10/17/2018 at 1:00 AM. Helped by Jose.

Well...I like how everybody works there. From the person receives your car..to the good work in the service of the car. Not too much waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By ERYCKAWALKER on 10/16/2018 at 10:24 PM.

they were so helpful especially when it came to choosing my car and all the deals i should get with it. i would recommend this dealership to my friends and family.

I would recommend this dealer.