Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.4  
Overall Experience
4  
Price
4.1  
Quality of Work
4.2  
Service
4  

Dealer Reviews

Show:  

Overall Rating

2.2  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Not so SELECT used truck

By Ken 42 on 6/19/2018 at 11:45 PM. Helped by Kevin Boyer.

A select used truck bought new and serviced at Leta had cabin air and engine air cleaners looking never changed, coolant, power stirring and brake fluid well below full, battery cables corroded this is not “SELECT “ Car fax showed it was serviced before it put on sale.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales and followup

By Karen on 3/29/2018 at 4:14 PM. Helped by Nick Henry, Jesse, Nathan, Mike Price.

I have been a loyal customer for over 17 years and found myself needing to lease a car and trade in my 5-year old purchased car. The service department was outstanding in timely information and the sales team worked with me. I love the CRV and they made it happen. I always find the Frank Leta dealership friendly and attentive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly and amazingly fast

By Lewisschulz on 2/27/2018 at 1:32 PM. Helped by Not sure all were very friendly.

Was scheduled for an oil change and silver car wash, was completed in just a little over an hour. My car looked better then it has since it was purchased.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Lemon Car

By Dre on 1/26/2018 at 1:17 PM. Helped by Robert McDonnell.

So I went to FrankLeta in O'fallon, MO in October 2017 to purchase a Dodge Journey 2011. I mean I was really impress with the vehicle. I was impressed with the customer service but I tell you it was all a facade. Let me begin with the closing process I got to Frank Leta at 7:00pm and did not leave until 10:00pm. Why? Because I was trapped in an office attempting to be pressured into buying all these warranties for a vehicle that in 3 mos would actually be needed. I've only had this vehicle 3 mos and need a transmission before I need an oil change. If you are thinking about going to this place I would advise you to drive pass it and go somewhere else. Jesus said it best, "A cave of robbers!"

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery Recall

By balddk on 1/13/2018 at 8:43 PM. Helped by Zack Stacey.

Zach provided outstanding service. He checked the data base for any know issues with the car and explained the issue & what the fix entailed. The estimated wait time was even shorter than expected. I will continue to bring my daughters & my car to Leta......... dan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service after the sale !

By Christine on 10/22/2017 at 4:06 AM. Helped by Every employee was nice..

Unbelievable service after the sale! I bought my car from Frank Leta Honda in O’Fallon, Mo. It was a hot day, I tried the air-conditioner it was great. Crazy MO weather, woke up in the morning to cold weather ! I turned on the heater in my new car and heard a crazy noise when I turned on the fan. I called the dealership and explained the problem with my new car. To my surprise they made an appointment at my convenience to bring it right back in to the service dept. To fix the car for free and gave me a loaner car to drive while they did so. Now that is service after the sale! This was a pre-owned car too ! I am so glad that I will be spending my hard earned money on a car from a truly honest dealership .

I would recommend this dealer.

Overall Rating

2.5  

1   Customer Service
3   Friendliness
2   Overall Experience
4   Price

Lacking customer service after the sale.

By BobM on 9/8/2017 at 7:16 PM. Helped by Kristina, (She don't return calls).

We had to go to Honda directly to get answers. We couldn't get anyone there to return voice messages left. Too many other dealerships who want to truly earn your business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best way to buy a car in STL

By HappyHondaldy888 on 8/23/2017 at 6:00 AM. Helped by Cory, Ron, JV, Kristina, David.

You sure Can't Beat a Leta ! It's not just the amazing new way to buy, but the Ritz Carleton level service to go along with your puchase puts it over the moon. I have never seen a manger standing waiting for each customer to make sure you have the best experience during your visit ! They gave me free oil changes, protections on my car, and even car washes for life for free!! All I had to do was find the vehicle I wanted and the management staff was standing by to get me the best price. They were extremely transparent and showed me all the prices of their competitors to make me feel comfortable to make such a big decision. Then my visit was finished with a non pressure demonstration of what my cars coverages were and how I could have the easiest way to own my new car. JV gave me an easy to Understand diagram to show how I could protect my shiny new car. And then I even met the General Sales Manager that thanked me for my being apart of the Frank Leta Family. (He really made me feel like family) Oh and I almost forgot Cory who was with me the entire way. Told me all I could possible know on my car! Mr. Leta You really have a quality way to buy a car and I agree you Can't Beat a Leta , Leta Salesman , Leta Manager, and Leta Finance are the best in STL!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Customer Service

By Boyer, Zelda on 8/19/2017 at 3:27 AM. Helped by Cory, Anthony and another gentleman, but forgot his name..

I was very pleased with all the help I received when I decided to get serious about buying a car. I was just driving by when I thought to stop in and see what a Honda drove like. When I left there, I was a proud owner of a car that had on it, just what I wanted. After some research they even found the color that I wanted. So hats off to the great team at Frank Leta Honda.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAD BUSINESS

By No More Honda on 7/6/2017 at 3:34 AM. Helped by NA.

BAD EXPERIENCE....PERIOD. This is a long read, but if you are thinking about leasing or purchasing a car with these folks, you may want to read this. Let me begin by saying I wish I never saw this place back when I was looking for a lease 3 years ago, but unfortunately I did. If I could go back in time to 2014 in a DeLorean, I would have passed Frank Leta Honda right up and went to the Chevrolet dealer accross the street instead... Three years ago I decided a lease was right for me at the time for a relatively "inexpensive" Honda. I traded in a descent car with plenty of equity to get a manageable, "low" payment each month. While signing the lease papers, I was rushed through the whole process and the lease agent provided me with brief answers to my questions and seemed rather annoyed with me for asking. I signed for a low payment (thousands of dollars down) that I thought I would expect for the remainder of the lease. Boy, was I wrong... Honda slaps you with all kinds of money in added costs after the first year and it drives your payments way up. After all, this is a lease and you don't own the car, right? HAH! You get stuck paying PERSONAL PROPERTY TAXES which amounts to THOUSANDS OF DOLLARS on the term of your lease. Why would YOU be responsible for paying "personal property" taxes on something you don't own? I asked Frank Leta Honda this very question and they could not give me a straight answer. They just feed you with a bunch of malarkey hoping you'll go away. Oh, by the way, the personal property taxes will drive your monthly payment up hundreds of dollars each month if you don't pay it all up front! Also, did I mention you are also responsible for sales taxes on leases? Just more money down the toilet. I would like to comment on their "service" of lack of at this dealership. After you make an appointment to have your car serviced and think it'll be a quick in and out...YOU ARE SADLY MISTAKING! Each time, I literally sat in their customer area for 2+ HOURS on a slow weekday to have my oil changed. There is absolutely no excuse for this, and to be quite blunt, they don't care about your wait time. After all, why would they? They still get paid once you finally do leave. Think about it... Lease "Turn-In / Disposition" Fee. This was another surprise for me. I decided I did not want to go with Honda any longer after this bad experience. So, I turned in my pristine vehicle (I had it professionally detailed, added new tires, tinted windows and all weather floor mats) and the car had under the allotted mileage for my 3 year lease and I had thousands of dollars of equity in it which I forfeited. The car looked better than it did the day I drove it off the lot brand new. I signed a few release papers and out the door I went to the Chevrolet dealer. Fast forward to a few weeks later and to my surprise, I get billed nearly $400 after taxes for a "turn-in" fee. THE NIGHTMARE NEVER ENDS!!!! If you made it this far in my long review, you'll have a basic understanding of what to expect if you should lease with these folks, or what to expect when you have your vehicle "serviced." I honestly don't know how some people can go home to their wives and children and feel good about working at this place. The management are hustlers and are figuring out more and more ways to hold you upside down by your ankles and shake all your money out of your pockets. I'm so glad to be done with Honda and will NEVER drive another Honda as long as I live. By the way, I'm really enjoying my new Chevrolet that I bought across the street. Cheers!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience

By mp on 6/22/2017 at 6:35 PM. Helped by Jamie, Roy White.

I arrived to the dealership wanting to buy a Honda Civic Si, I had already had a pre approval check ready. I was told I could not test drive the car until we agreed on pricing. I thought this was ridiculous but decided to check the pricing. I was taken to the back and then asked "what do you want to do here?" after already telling them which vehicle I was interested. The staff was not prepared and did not take me seriously that I wanted to but the si. I was asked if I had a pre approval letter and I said yes. Then I was asked if it was only just a letter and not real financing. I told the salesman that I have a check. Then he wrote up a price offer very unprofessionally and we did not agree. After asking for some of their "required" dealer services to be removed from the price with no luck, I decided to walk away after being treated so rudely from the beginning. I took my business to Bommarito Honda where I got the car I wanted, respect, and great customer service. I also got a better warranty and no forced "deals" that Frank Leta Honda required. Even after this the dealer is still trying to contact me to buy the Si. This was a lost deal for Frank Leta and I will recommend everyone I know against going to this dealer.

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price

This place is only for people with good credit

By Ceoprice88 on 4/30/2017 at 12:53 AM. Helped by Derick.

My husband went to get a car and was told that the no money down was for people with good credit and the pick your payment was the same.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 for 2

By Diane H. on 4/12/2017 at 8:09 PM. Helped by Jason Hawkins.

My second experience purchasing a vehicle was as great as the first. This time a vehicle for my grandson - I'm still driving my Honda Pilot and I love it! Sales Manager Jason Hawkins and Product Specialist Alvin were wonderful to us. The process was easy and we were in and out of there in no time flat. Thank you Jason and Alvin for a fun morning!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Not easy or hassle free

By Feedupcustomer on 3/21/2017 at 9:59 AM. Helped by Aj a bunch more.

Picked out a car to buy and had financing done before hand and took over 3 hrs finish. 3hrs!. That did not include the test drive.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

One to remember

By Chairthree on 3/16/2017 at 3:20 PM. Helped by Jess marshall, Johnathon victorian.

A lot of dealers could learn a thing or two from frank leta honda. I have shopped several dealers before and far and above frank leta is the best. The greatest impression made on me was the attention to the customer feeling comfortable with the entire process. I never once felt pressured. This alone sold me. Would 100% recommend you check them out.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Had an appointment, salesman a no-show!

By Kaiserzose on 1/8/2017 at 2:13 AM. Helped by Rick.

Had an appointment today at 2:15 pm with a man named Rick. We got there at about 2pm and waited until almost 3pm. We called his cell and left a message. Will never drive 30 minutes to this dealer again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frank Leta Where to Go to Buy a Vehicle

By Beth32 on 12/4/2016 at 8:10 PM. Helped by Jason Hawkins.

We love our new Honda Civic. Jason Hawkins and Jay Cox were great to work with. The experience was simple and quick even on Black Friday. If you need a new vehicle I recommend Frank Leta. Ask for Jason Hawkins. He will take care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Jlynnjones21 on 12/2/2016 at 5:42 AM. Helped by JV.

The absolute best experience I have ever had buying a car! They had the car of my choice ready when I arrived and after we made the decision to purchase, they delivered it to my home later that afternoon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first new car and a good experience

By JonLovitz on 11/1/2016 at 3:21 AM. Helped by Jason Hawkins.

I worked with Jason Hawkins at Leta Honda in O'Fallon. He was really laid back and honest through the whole experience. We love our new Pilot. When we returned from the test drive, a man and his grandkids came back to the dealership for a trunk or treat event. Jason told me he had sold them a Civic the week before so I was impressed they create that kind of rapport with their customers. They are a good dealership and you should try them :) And Honda is a good company, they do a lot of things right :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By juliaw41 on 10/18/2016 at 1:56 PM. Helped by Jonathan Victorian, Josh Williams.

I had an excellent experience at Frank Leta Honda when l purchased my Honda Accord. My sales person was Jonathan Victorian, he was extremely helpful, knowledgeable, very courteous and professional. I appreciate the no pressure approach to selling. Having to purchase a vehicle is stressful enough without someone pressuring you and pushing you to make a decision on the spot, one you might regret later. I also worked with Josh Williams and he, too was very helpful and professional. Thank you so much for a very pleasant experience. Will definitely recommend Frank Leta Honda! Julia Warren

I would recommend this dealer.