Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frank Toyota - Highly recommend

By CBH81 on 2/1/2018 at 5:58 AM. Helped by Garrett Mercer, Robert Martin, Caesar Martinez, Gary & Marco Fenelli.

I highly recommend doing business with Frank Toyota. I’m on my second vehicle from this dealership and have had excellent experiences whether dealing with the sales team, finance team or service team. This is a family dealership and the care they show for their customers and employees - many of whom have worked there for their entire careers- is very evident. You absolutely can’t go wrong doing business with Frank Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personal Service

By Cargirl619 on 2/1/2018 at 1:02 AM. Helped by Garrett Mercer.

I've leased two cars from Frank Toyota. Both times the service has been supburb. They make it an easy process and I always have felt that I got a fair deal. They are easy to work with and I would highly recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By krisj on 2/1/2018 at 12:26 AM. Helped by Garrett Mercer.

If I could give over 5 stars I would! I bought my Prius from Frank Toyota and it was the BEST car buying experience I have ever had at a car dealership. Don't waste your time at the other dealers. Frank Toyota puts you and your family first. Frank is now my family's dealership because they truly make you feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make you feel like family!

By Frank Salem on 1/30/2018 at 11:25 PM.

Truly a family owned and operated dealership. They treat you like family. They take care of you before, during and after the sale. Thanks Frank Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding service

By Ag061105 on 12/24/2017 at 7:36 PM.

I purchased my 2017 Tacoma December 3rd had a outstanding experience from beginning to end salesperson Captain Jimmy did an amazing job from the first greeting until I drove off the lot!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service

By Angry customer on 5/16/2017 at 4:50 PM. Helped by All employees.

Everytime i take my van for service is a terrible experience. The customer service people are more interested in their private conversation amon themselves than taking care of the customers. There is a sign everywhere that they are not doing car washes because they are repairing the system, that is a joke, that sign has been there for a year, just tell people we are not doing car washes anymore, because we are reducing costs. The waiting area is so inappropriate, in the middle of nowhere always full of people. I am taking my business where they really care !

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Toyota Camry - not acceptable service.

By abdulhakim on 10/2/2016 at 5:00 PM. Helped by not only one.

I bought pre-owned car but almost brand new, they convinced me to pay more 2500 $ for 50,000-mile car warranty, after 3 months we observed an up normal sound in the suspension system , we took the car to Frank they inspected it and they said everything perfect, but the sound still there, month after month we went to them for the same problem but they keep telling us the same world ( everything normal ) however, after the car warranty had expired, then they admitted to the problem and of course it will be chargeable.

I would not recommend this dealer.

Overall Rating

2.3  

2   Customer Service
3   Friendliness
3   Overall Experience
1   Price

jerk the price up

By magana on 4/30/2015 at 9:23 PM. Helped by assistan manager.

Call in advance was given a price. For a maintenance service go there an raise the up 60 dollars more shady business the assistant manager was the one

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raul Magana did an exceptional job! Never made me feel...

By Jocelyn-vm on 2/11/2014 at 2:23 PM. Helped by Raul Magana.

Raul Magana did an exceptional job! Never made me feel pressured and worked with me to get me the best price. Raul also made sure to make ne feel comfortable and explained every detain to make sure I understood. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been with Frank Toyota since 1990 and my family...

By gealex on 1/30/2014 at 3:23 AM. Helped by Sergio.

I have been with Frank Toyota since 1990 and my family currently drives 4 Toyotas serviced by Frank; RAV4, Camry and 2 Corolla. Great Dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased through the Costco Auto Program and received...

By camryguy101 on 8/17/2013 at 4:58 AM. Helped by Robert Martin, Garrett Mercer, Craig Silverstein.

Purchased through the Costco Auto Program and received outstanding service, no pressure sales process. I got the credit application in advance so I was in and out of the dealership within 90 minutes.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This is our second new vehicle purchase from Frank...

By anni1960 on 10/5/2011 at 2:53 AM. Helped by Marco Feneilli, Robert Martin, Craig Silverstein.

This is our second new vehicle purchase from Frank Toyota. Throughout the process we received excellent customer service a willingness to meet our needs and a positive purchase experience. Everyone that we encountered from the sales staff to the service dept exemplifies the highest standards of professionalism a prospective buyer would expect. Purchasing a vehicle can be stressful. However Marco Feneilli Robert Martin and Craig Silverstein made our experience a pleasurable and memorable one. We have and will continue to recommend your dealership to our friends and family.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Quality of Work

I bought a 1995 Previa here and had it serviced here....

By ptm on 3/1/2005 at 8:05 PM. Helped by Mike.

I bought a 1995 Previa here and had it serviced here. After 140k miles I was told I needed a new 3rd member (rear end) and some other work. After $2,500.00 in repairs, I thought I blew a head gasket. I took it to another dealership closer to home and they told me the engine was ruined and could not be repaired. They said the cooling system failed due to lack of service. I had to replace the engine. What makes me so upset is that my repairs and service were done regularly at Frank Toyota. The place that helped me showed me that Frank didn't even use Toyota products when servicing my vehicle. When I spoke to the quality guy at Frank Toyota he said the products are all the same. I felt betrayed and will never be back. Beware of Frank Toyota!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Quality of Work

it took a while for me to trust these people as i...

By bimmerZ5 on 5/25/2004 at 3:14 AM. Helped by Pat, Jay, & Maria.

it took a while for me to trust these people as i generally don't trust dealerships. but over the years, they have consistently earned my trust. as reliable as toyotas generally are, i also give credit to their service department for maintaining my vehicle for 140,000 miles!!

pat, jay & maria... you guys rock!

I would recommend this dealer.