Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
5  
Overall Experience
4.6  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
2   Overall Experience

Sold me a car that could not pass state inspection

By Warren1 on 4/4/2019 at 11:01 PM. Helped by Matt.

Do your due diligence when considering a vehicle at this dealership. The vehicle was sold with an issue that would not allow it to pass state inspection. When I contacted the dealership, no assistance was offered.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality vehicles and Service

By CSagg on 12/27/2017 at 11:18 PM. Helped by Several.

We have been customers of Frankfort Auto Haus for over 25 years, and have purchased numerous vehicles. We have never had a bad experience. The staff has been knowledgeable and courteous. We will continue to be customers. Thank you Frankfort Auto Haus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service knowledge and prices.

By Carguy on 11/21/2017 at 6:29 PM. Helped by John Ott.

Found this little gem of a place great customer service great pricing and overall knowledge very friendly put me in the right car for the right price. I would highly recommend this place to any and all searching for a vehicle. Lots of choices on the lot. Great financing available and great rates. Five out of five stars ?? thx again for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jtm on 11/19/2017 at 8:19 PM. Helped by Matt V.

The sales guy I dealt with was very helpful in my car selection and in negotiating a fair price. The finance guy was also able to help me with a loan and decent terms. The people there are friendly and made this an enjoyable experience. Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Auto Haus

By C. Park on 11/19/2017 at 5:51 PM. Helped by Clay, Kevin , Joe.

These guys are right to the point, no games played. I drove with Clay, he went over the car, the paperwork was ready within 30 minutes. Kevin (the owner) did the paperwork with me while Clay assisted another person. Big inventory and a friendly staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very friendly

By clyde on 11/19/2017 at 4:44 PM. Helped by Kevin and Matt.

I purchased a 2008 Toyota Rav4 from Frankfort Auto Haus and gave it to my niece for her 16th birthday, The Rav4 has preformed flawlessly ,she and her whole family love it. I highly recommend Frankfort Auto Haus to all my friends and family because of the wonderful vehicles they sell. Other friends have purchased from them and love their vehicles too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Eclipse on 11/18/2017 at 9:18 PM. Helped by John Ott.

My son is in the market for a new vehicle. We’ve been to several different dealerships before going to Frankfort Auto Haus. We stopped in and looked around for a bit. We were conducting business with John Ott. There was no pressure and no hassling. He was very professional and made our first visit very pleasant. When my son decides on what his next vehicle will be, we will definitely be going back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure

By Sammy2017 on 10/26/2017 at 6:26 PM. Helped by Matt.

We purchased a 2015 Land Rover Range Rover Sport with only 4000 miles , just a beautiful truck , my wife loves it . I would highly recommend this dealer

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good Place

By Jessica Lane on 9/28/2017 at 1:19 AM. Helped by John Ott and Clay.

Good Place, willing to work with you. Had a problem and they were quick to fix it. Thanks John Ott and Clay! Good car selection

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bait and switch by MR JOHN OTT

By car man on 1/9/2017 at 2:02 PM. Helped by JOHN OTT.

came to buy car at the on line after test drive and everything I liked the car MR JOHN OTT said he would not sell the car at his on line price said it was $500 more and was very rude and very nice about it and said buy it or leave the dealer now if you don't wanna pay seems like a bait and switch to me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesman

By rjsteward on 12/4/2016 at 5:13 PM. Helped by Clay Orbeck.

5-star rating to AutoHaus in Frankfort, Il. We never thought we would endorse a used car salesman. However, our experience with Clay Orbeck was undeniably stellar. Finding the 2003 Honda Element from a search, I checked the price and found it a very good deal; compared to Kelley Blue Book.etc. The owner told Clay to replace the battery because he wouldn’t want his daughter stranded in the city from a dead battery. Finding the radio code to get music in the vehicle was also a task completed after the sale. Upon driving home we discovered a problem with the driver’s door lock. Clay said, “Bring it back and I’ll make it right.” The lock was repaired and we appreciate you going beyond the point of sale to solve the issue. In short, our experience with AutoHaus of Frankfort was outstanding. We would recommend it and Clay Orbeck to our family and friends. When I get ready to find a pickup truck again, I’ll be coming back to make a deal with Autohaus.

I would recommend this dealer.