Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent would highly recommend to anyone

By Natasha.Catlett on 8/11/2017 at 12:44 AM.

Traded in my first car and I got a great new car and stayed in budget. I could even get a 100,000 mile warranty for a great price. Our sales rep was incredibly helpful and kind as well overall excellent shopping experience

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Smooth Purchasing Experience!

By Careful Buyer on 8/10/2017 at 11:34 PM.

My purchase of an Avalon was quick and smooth. I arrived at the dealership knowing what I wanted to buy and what it should cost. Jimmy Williams helped me find the car within ten minutes. The negotiationsly went smoothly and took about twenty minutes. While I had a quick chat with Dan Hicks, Jimmy brought the car from the lot to me near the sales office. I took a fifteen minute test drive to assure myself all was good with the car. Upon arrival back at the dealership, I was ushered into Dana's office where we completed the paperwork in fifteen minutes. Jimmy delivered the car to my home that evening and spent a liberal amount of time familiarizing my wife and me with the various features of the car, including sincronizing our phones and the garage door opener, and demonstrating the audio and guidance functions. The price of the vehicle was very reasonable based on my research. I commend Jimmy and Dan for a very friendly, low-keyed purchasing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Jep on 8/9/2017 at 5:18 PM.

The service is outstanding , the time it took was quick and the employees were very knowledgeable, friendly, and professional. I recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By CrazyTexaninKY on 8/9/2017 at 12:09 AM.

I never felt presser. I sent three weeks deciding on what I wanted and Jimmy Williams was very helpful on my search. The day I came in, was like a dream come true. I got the truck I wanted and I still to this day have no buyer remorse. I love my truck. Dana Arnold explain everything very clearly and Dan Hicks was friendly. Would I buy from them again. Yes. Only thing is I don't think I will be needed a new truck any time soon. Thank you. By the way, just being true to form and as I named my tractor, Bubba; my Tocoma is named Momma's TOY :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Salesman !

By Car Guru on 8/7/2017 at 9:30 PM.

Best Car Buying Experience I have ever had. Josh Bruce was very helpful, and never pushy like some car sales associates. Thank you for all the help finding me the car I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

I have never liked car shopping before, but...

By Mitch232 on 8/7/2017 at 6:46 PM.

I always hated going car shopping. The games played, the pressure put on me by the salespeople. But I can truthfully say there was none of that with these guys. Jimmy was straight up and so was Dan the sales manager. I expressed any concerned I had and they were able to satisfy me and make what I thought was a fair deal for both parties. Unlike the past I kinda enjoyed these guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Frankfort Toyota

By Lane, leigh on 8/7/2017 at 6:14 PM. Helped by David.

David was very helpful without being pushy. Would recommend this dealership. Purchased a Camry and we are satisfied with the deal. Little better than what other dealerships were offering.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and support

By Wmaxwel0 on 8/7/2017 at 1:21 PM. Helped by David.

David was fantastic in helping us find a new car. He was very knowledgeable and friendly. The best part is that he was not pushy and gave us time to make the decisions while giving us the information we needed. I would highly recommend using him for your car buying needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Trfoster09 on 8/7/2017 at 3:04 AM. Helped by Tony Foster.

Took my car in for service. Everything was done as promised in the amount of time stated. The tech was friendly and knowledgeable. He explained everything in detail in a way I understood.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

First car purchase

By swa03 on 8/6/2017 at 11:34 PM.

Had a positive experience with salesperson, Tyler. Every representative I dealt with was friendly and professional and conveyed the message that they wanted to give me the best deal possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

very pleasant experience

By mbaker0610 on 8/5/2017 at 8:41 AM.

No problems with my purchase of a new Tundra. One of the best experiences buying a vehicle that I have had. Would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good purchase experience for a Highlander,

By Oldcrow34 on 8/3/2017 at 7:27 PM.

Josh Bruce, Chris Napier, Dan Hicks, and Dana Arnold were very helpful and professional, and get an A+ from me. Of course the Highlander is a great SUV. Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New car sales

By Carol on 8/3/2017 at 1:03 PM.

Great experience. No pressure Josh Bruce explained everything in detail and even set up my phone with the blue tooth before I left. Polite, well mannered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Ben McCray

By Eric Palmer on 7/31/2017 at 9:38 PM.

Ben was very helpful and patient even when I told him I was still a few weeks away from buying a Highlander. When I'm ready I'll definatly give him a shout.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Comfort Zone

By Toyota Lady on 8/1/2017 at 2:42 PM.

The employees I have encountered at Frankfort Toyota always are pleasant and eager to take care of the needs of their customers. My salesman was courteous and helpful. Look forward to years of driving a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jlclark04 on 8/1/2017 at 3:37 AM.

Jimmy Williams was the salesman. My wife had gone there without me and I was worried that he would try to hassle her into getting a new car. Well he didn't, he was very nice and honest. Even though we didn't buy anything today he is searching for the color she wanted and we will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best car buying experiences we have ever had.

By Patty123 on 8/1/2017 at 2:07 AM. Helped by David Burnside.

We had a great experience from the time we arrived on the lot. There was no pushiness and no unnecessary add-ons to the vehicle just to push the prices up. Dave worked with us to find exactly what we wanted. He worked very hard to get us to a price and payment that we could live with. The finance department was equally as easy and just an overall great buying experience. I have told my family & friends to come here for a no nonsense buying experience! We will return to buy vehicles in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience

By Niesah on 7/31/2017 at 11:57 PM.

Haven't finalized everything yet, but so far, everything has been great. Jimmy is very helpful, took as much time with us as we needed, was very honest with us... No pressure (which was great... I can't stand being pressured into something). Would definitely recommend this dealership, specifically dealing with Jimmy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service!

By Dawn on 7/30/2017 at 9:29 PM.

I can't say enough about the great service I received at Frankfort Toyota. Especially from Josh Bruce. He was awesome to work with and made sure that we left happy. I live about 40 miles from Frankfort but it is worth the drive. They will get my business from now on!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Quick and easy process

By Momacinm on 7/28/2017 at 4:26 AM. Helped by David Burnside.

I was pleased with both my salesman David Burnside and Dana Arnold. The process was quick and easy. Both were very helpful. However I was very disappointed with how my car was delivered. I was told the vehicle would be cleaned prior to my picking it up. The exterior was cleaned satisfactorily but the interior looked as if it hadn't been touched. I contacted my salesman and he assured me it would be taken care of so we will see.

I would recommend this dealer.