Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
4  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

1.7  

1   Customer Service
1   Friendliness
3   Overall Experience

Feed Up!

By Yagem10 on 5/10/2019 at 12:57 AM. Helped by Jr..

My daughter purchased a vehicle at Frankie’s and had a good experience. But her car was totaled in Nov and she has been getting the run around from Jr. about making good on his word of getting the Gap part closed out. Visits were made to meet with Jr., he assured her that everything would be taken care of the following week. Well a month later and numerous phone calls, which more than 1/2 he didn’t return, she is still waiting to close this issue out. Talk about frustrating, stressful, anxiety attack’s, lost time at work and possible a credit issue now, and not being able to get another car yet!! There are so many car dealers out there so you would think they would go out of their way to help! Bottom line, their customer service SUCKS! Jr, I sure hope you are never treated like you treat your customers!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By Smittykidd16 on 8/30/2018 at 1:42 AM. Helped by Avery.

Avery and the entire team were very helpful. I'm glad I chose Frankie's Auto and would definitely recommend their service. If you're looking for a quality vehicle with low miles at a reasonable price, Frankie's is the place to go!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very good people to do business with! I was in desperate...

By zipper23123 on 10/23/2012 at 5:14 PM. Helped by Joe Pep.

very good people to do business with! I was in desperate need for a used car to get to my new job and they came through.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I wouldn't recommend Frankies Auto to anyone. Their...

By nikkipooh25 on 9/30/2012 at 5:23 AM. Helped by Allen.

I wouldn't recommend Frankies Auto to anyone. Their customer service is aweful, the price of the cars are over priced with high mills and no warranties are given. They lie a lot for, instance you suppose to get free oil changes for the duration that you have the car. You have to keep the Frankie sticker in your window but its all a lie. If the letters come off they put the letters back on but make you the customer pay for the oil change and then the next.. one is free. Basicring and getting over on the customer.

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Ask lots of questions about "warranty" on car....

By rgunty on 11/14/2011 at 6:12 PM. Helped by Joe Pep.

Ask lots of questions about "warranty" on car. If buying a car take to a shop you trust and have inspected. If you purchase a warranty make sure you get copy of contract. Sometimes contracts are not paid for three months after purchase!

I would not recommend this dealer.

Overall Rating

2.5  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price

took 3 mos to complete deal, 3 expirations on temporary...

By lindalinda on 2/28/2011 at 11:20 PM. Helped by loan guy.

took 3 mos to complete deal, 3 expirations on temporary plate, takes 1+ 1/4 hr for oil change, doesn't get back to you in timely fashion, got bum's rush through paperwork and had to come back and re-sign papers. with all the talking they do, not a lot of substance to their explanations.

I would not recommend this dealer.