Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Folks

By mserio on 8/7/2019 at 3:36 PM.

We were interested in purchasing a used Jeep. We found a very nice one on the used car lot. Walter Whitehead was our sales rep and he did a very good job of working with us on this car (our first Jeep) and spent time explaining how the soft top worked and various other aspects unique to Jeep. Their detail shop did a nice job of cleaning and servicing whatever was needed (oil, filters, etc). We also negotiated a very fair price for the car. We would definitely deal with these folks again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By amishachauhan on 8/7/2019 at 2:51 AM.

Hunter was great in helping us find what we needed and guiding us through the process of finding the right car. With his help we were in and out with an amazing experience and a new Jeep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible staff and service!

By Audreel on 7/21/2019 at 7:07 PM. Helped by Josh Thomas, chad.

If you’re looking for true sincere help with your vehicle, without a doubt give Franklin CDJR a try. I want to say thank you x100 to Josh Thomas in service, Chad in parts, and the transmission tech who’s name I unfortunately can’t remember. Each and every employee went above and beyond my expectations and I wish there was more I could do to help recognize these men besides leave a review. After having called 7 different Jeep dealerships in the Nashville area and two AWFUL experiences with Rockie Williams staff, I would much rather make the drive out to Franklin to deal with the staff here. Everyone is beyond helpful and welcoming. Each of the men I dealt with are truly an asset to this dealership and I can’t express my gratitude enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great buying experience.

By Matt on 5/27/2019 at 12:42 PM. Helped by Kyle Reid.

Had a great experience and got exactly what I wanted. Kyle was very helpful. He knew a lot about the Jeep and quickly got me answers to what he didn’t. He saw me through the whole sale process and even the couple extra things I had done after.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST Dealership in TN

By MissyD1811 on 5/21/2019 at 2:25 PM.

Everything from pre-sales to post-sales was exceptional. We have purchased all of our vehicles from Stephen Farrar for the last 4 years. Stephen takes time with us to understand exactly what we are looking for, and when I come in for oil changes always takes the time to come and see how we are enjoying our vehicle and assists in everything he can to make sure we are taken care of. Service provided at this dealership is fast and professional. There is no other dealership I will ever use.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low Pressure Sales, Excellent Customer Service

By wsvick24 on 5/2/2019 at 7:17 PM.

The dealership allowed me to take several test drives and even to drive it home to make sure I was comfortable with the vehicle. It was a larger truck, and I wanted to ensure this was something I was comfortable driving. There was no pressure to purchase the truck as the salesmen let the vehicle sell itself. There was a minor issue after purchase of the used As-Is vehicle, but Franklin Ram stood behind the purchase and made the repairs at no additional cost to me. I worked with Walt and would recommend him to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The service department is horrible.

By ram2167 on 4/29/2019 at 10:44 PM.

Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufacturer's technical service bulletins for the vehicle and just started replacing parts with no understanding of the manufacturer's repair procedure. This fact was confirmed by Ram customer service. I asked the general manager for a refund of the unnecessary repairs and I was denied. This is the problem with the majority of businesses today. No one wants to take responsibility for their mistake. Lesson learned...take your business elsewhere!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair of Jeep Cherokee

By Clark1988 on 4/26/2019 at 1:47 PM.

I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SUV back as service is needed. Stephen is great to work with - a real detail person. Who is so consistent in his following his customers satisfaction. Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional experience with Donnie.

By Mark & Cathy on 4/24/2019 at 12:29 AM.

We purchased a 2019 Jeep Cherokee Latitude from you a couple of weeks ago. Donnie was with us from start to finish, and we could not have been more pleased with his work, service, attitude, and assistance. We had 4 dealers to visit over a 2 day period, we started with Franklin CDJR, and we never had a reason to move on to anyone else. We checked out 4 or 5 vehicles, we test drove a few, and settled on the 2019 Jeep Cher. Donnie made the whole thing fantastic and smooth. He explained things well, he took his time, and has a great sense of humor, he was very personable. You have an outstanding sales person and employee in Donnie. Thank you. I have already told friends and family to go to your dealership. …..And we will be back. Mark & Cathy Summers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our Jeep

By TRINKA1031621$ on 4/19/2019 at 6:31 PM.

We found that dealing with Franklin Chrysler, Dodge, Jerp and Ram was so easy. The staff was friendly and very helpful. We suggest Stephen if buying new or used. He was very attentive to our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

JEEP COMPASS!

By lindsayjane on 4/11/2019 at 4:15 PM.

My family and I had such a great experience at Franklin CDJR! Stephen went above and beyond to provide us with the best customer service. So excited to be driving a brand new Jeep! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent Service

By LoriP on 4/4/2019 at 6:37 PM.

Thank you Stephen Farrah for going above and beyond to deliver my new Jeep Cherokee! The sales process was very simple, paperwork a breeze but to deliver my vehicle to me while I was ill went the extra mile! Thank you so much and I look forward to our continued partnership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Journey to a Jeep

By LDale on 3/16/2019 at 3:20 PM.

The team at FCDJR from sales to management to finance and service was attentive and thorough through my entire car buying process. One very happy gal and her road dawg!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Why why why?

By Jc on 3/9/2019 at 4:46 PM.

Look we all have things that go wrong and I understand that. I had salesman telling me one thing and then management saying that wasn’t supposed to be so. I will say Alex did step up after we went round and round. I do like Alex. My other problems are taken care of but what really pisses me off is there detailer put spider webs in my brand new charger. When I confronted him he said that was natural....xxx!!!! So now I’m gonna spend $300 on a truly professional detailer to get it looking good again. Also don’t, I repeat DON’T do the perma plate they offer. I waited so long and came back twice to pick up my car and I had to help take it off so I could get to where I needed to be. Pay for a service then do it yourself. I’ll drive 2 hrs when I buy another vehicle instead of coming here. Like I said xxx.... car has 2500 miles and looks like it should have 80k because of their detailer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My sales rep Steve Farrar was wonderful!

By Revmarkel on 3/8/2019 at 9:31 PM.

This was the best car buying experience and salesperson I’ve ever done business with. I’d highly recommend anyone in the Nashville to give this salesman a try!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 charger RT

By dbright1958 on 3/2/2019 at 5:59 PM.

Steve Farrar did everything to help me get this charger.i would highly recommend going to Franklin dodge.they went out of their way to find the right charger i wanted.ii would shop there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience and great after-sale follow up.

By Barn Mom on 2/25/2019 at 12:28 PM.

Stephen helped us with the purchase of our Ram 2500 HD truck. He went above and beyond to ensure that we had everything that we need. His dedication to our needs and anticipation off the same are refreshing in the car buying experience. We had some housekeeping matters that needed attention. Stephen went the extra mile to make sure that we were taken care of and happy with our experience. I would recommend Stephen and Franklin CDRJ to anyone!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

vehice delivery and service

By a on 2/22/2019 at 1:39 PM.

I have had 3 or 4 vehicles delivered by this dealer and I think two or three by Stephen. Always there at the agreed pick-up time and clean and ready to go. Service has been great. No issues there. I'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Mossyoak74 on 2/12/2019 at 2:48 AM.

It was a great experience Stephen Farrar he very was very helpful and worked hard to get everything done I will definitely be back if I ever need anything Else

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great buying experience.

By A&CFred on 2/11/2019 at 2:33 AM.

Selection is the best in the area. The sales personnel were understanding and not terribly pushy. It’s always a long process to purchase a new vehicle, but they did all they could to streamline the process. Very personable.

I would recommend this dealer.