Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.8  
Friendliness
2.8  
Overall Experience
2.8  
Price
3.5  
Quality of Work
2.8  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By nelson on 12/30/2017 at 6:19 PM. Helped by Dave Raspallo.

Dave was very knowledgeable and helped me find a car with the features I was looking for quickly! I highly recommend the dealership and getting help from Dave to anyone.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor Customer service on Recall Notice

By Geomike on 12/29/2017 at 5:48 PM.

I called the service Department to ask about getting my 2016 Ford F150 fixed for a door latch recall. The women in the service department was very rude, She told me to go back and read the recall notice. She said they are not responsible until Ford has enough parts. She offer nothing in terms of information on when this would happen. I told her the my doors will not close and have opened while driving. She said again read the recall notice. Well the Recall notice says "If your vehicle exhibits symptoms of a door will not open, a door will not close, or a door opens while driving, immediately contact your dealer and request a service appointment for a recall relating to Safety recall 17S33" I told the service department that my truck was exhibiting these symptoms. She would not help, she was rude, and said to read the recall notice. I now have a truck I can not use, I do not feel safe driving with my kids in the vehicle. I do not recommend the dealership. Buyi9ng a truck is one thing, if they can not provide the service or follow the recall notice themselves what is the point of doing business with them. I do not recommend this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only good experiences with Franklin Ford Service and Sales

By Emily A. on 12/21/2017 at 12:01 AM. Helped by Mike in service (I think there's more than one, but they're both great).

I have only had good experiences with Franklin Ford service and sales. The service department has always done right by me - taking good care of my car and treating me well. Everyone is friendly and helpful whether I have a scheduled appointment or something came up suddenly (like the nail in my tire last week). They took great care of me, fixed my car quickly and I think their prices are very fair. I am a single mom on a tight budget - so my used Ford Focus (which I bought at Franklin Ford) has been great. I will buy another Ford and I will remain a customer of Franklin Ford.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay Away from Service

By carguy559 on 11/9/2017 at 5:47 PM. Helped by Entire service department.

Time management is certainly not a skill found anywhere at Franklin Ford. They give you a completely false time frame as to when your vehicle will be ready and basically kidnap your vehicle for, if you're lucky, until they "get to it." The last two times I have had repairs done under warranty (and after purchasing the service contract when I bought the vehicle from Franklin Ford), they have given me a time frame of "it'll be ready this afternoon" after dropping it off either the night before or first thing in the morning. Never happens. Once I drop off the vehicle, radio silence commences. The only way to find out if your vehicle has an update is to be proactive and call them. And they won't even touch your car until you start calling and complaining about the wait. The most recent experience had me drop off the vehicle first thing in the morning. I was told that within an hour, I would get a diagnosis of the problem and then I would be called to figure out the next steps. Four hours later, I called to see what was going on, and they hadn't even TOUCHED the car yet. I then asked if it would still be ready at the end of the day, they couldn't give me an answer. I then called at the end of the day to get an update and was told "oh, we haven't started the repairs yet because it will take at least 4 hours to do and it's near the end of our day. We'll do it first thing in the morning." Do these people really think that we can go two full days without a car just because they don't know how to manage their time efficiently? I didn't end up getting my car back until the end of the SECOND full day on the lot. If the repairs were going to take two days, then set a realistic expectation. Tell me when you diagnose the problem. But when you say you're going to start the diagnosis at 8 a.m., don't touch the car until 1 p.m. and then don't contact the owner until they call you at 4 p.m., don't expect a happy customer. I will be bringing my complaints through any and every channel possible to make sure these people understand that you cannot kidnap a vehicle, give a false expected time of completion and not deliver on your most basic promises.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

They lie

By Steven Tenore on 8/20/2017 at 1:34 PM. Helped by The crappy sales GM.

I bought a car and had a hitch put on which was improperly installed by their 3rd party. The Gm and the saleperson promised the car would be fixed by their mechanic's (ford) and not back at the 3rd party. Well they lied, they sent the car back and when I asked them about their mechanics doing it they said nothing but thanks to GPS I know the car left and went to that 3rd party and now I have no idea if the wiring is correct and if they drilled xxxxx in the body. When I confront them with their lies, they had no answer. DON"T TRUST ANYTHING THEY SAY!!! Find another dealer

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Remember-The Destination Fee is already in the Sticker Price

By CapeCodJonny on 6/16/2017 at 7:21 PM. Helped by Rich Breen.

Sales guy said, "This is the selling price" and then attempted to add on Destination Fee, which is already in the sticker price. Drove 90 miles from CT to get this price only to find it was nothing special once you compared the 'new' price with Dest Fee with other dealers. AND, this was for a new vehicle.... when I got there to look at the car and drive it (it took 40 minutes to find the keys), the car had over 700 miles on it!! Watch out for this dealership, especially when you're leasing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales experience

By rodmansinks.com on 5/15/2017 at 2:07 AM. Helped by Ron.

Honest, quick, and to the point. These guys get it, and I was very pleased with the entire experience. It's a convenient location, and none of the huge "sales swamp" that you get with larger dealers. They have the inventory without the corporate bureaucracy. Additionally, they had the best price around. So much better than my experience in Foxboro.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mybbuying a truck easy

By Kevin Kehrmeyer on 2/12/2017 at 9:36 PM. Helped by Ron and George.

Bought a F250 from Franklin Ford, they were great. Ron sold me the truck and George handled financing. They made the process very easy. Highly recommended!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I was offered a $1,000 incentive/rebate

By zabal on 8/13/2016 at 8:22 PM. Helped by george carr.

I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicle. I have sent all the paperwork (invoice, contractor license) back on Feb 15th via email to George, Sales and Leasing consultant. Since then, I have a reached out several times, to include June 8th, June 16th, again no reply. Most recently, on July 12, 2016, I had sent an email to Bob, GM and Gorge again, requesting action be taken as 8 months late, I still have not received the incentive check. !!!!!!!!!; nor have I even received a courtesy call back or email reply. This service is unacceptable, and the fact I have not received refund I was offered is a clear violation of contract. I have copies of all emails and correspondence which I can provide. From Geroge: I will look into it tomorrow for you when I get in and get you and answer. It shouldn't take that long and I will find out the status for you. George On Wed, Jun 8, 2016 at 6:59 PM I have been out sick for the last few days but will be back in tomorrow and check with Bruce who was your salesman. I will email you tomorrow morning and let you know. George On Wed, Jun 15, 2016 I have a call into ford commercial connection and am just waiting for a call back. I will keep you posted as they are researching it now for me. George On Wed, Jun 15, 2016, 6:27 PM It is been 3 months and still nothing!!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By majorcranky on 2/19/2016 at 10:26 AM. Helped by George.

I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pricing program, so I expected no stress and a good price and got it. But it was the same buying used; I got a very good price, which was advertised online, with no stress. I bought from George the last two times, who was very knowledgeable and extremely helpful. There was a small dent in my car that they pledged to fix and followed through even though it would not have changed the outcome of the sale. I've done a little bit of service there as well and have no complaints, though I usually don't use dealers for service. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By MrMiranda on 12/31/2015 at 7:31 PM. Helped by Dave, Bryan, Mark.

Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet peeve is how long it takes with paperwork and how expensive extended warranties are. Mark was super quick and gave me a great deal with products and financing. Couldn't be happier with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Dealer & ExcellentSales Person

By Ford Pride on 8/7/2015 at 11:44 PM. Helped by Bruce Fuery.

Most recently went to Franklin Ford after going to all the Ford Dealers in area of my home from a E-Mail to them to walking out door with a beautiful loaded Explorer Limited traded in my 2010 Limited with 30,000 miles (Pristene) got a good price on trade in and Bruce Fuery the business development manager was incredibly friendly throughout the deal,knows the ford lines also.Bought lot of cars from dealers over my time,Vettes,Escalade, Etc & many Fords and this my 5th Exployer and Franklin Ford has been the best so far-Gre88t Dealer lot of vehicles to deal with and highly advise & recommend them and Bruce Fuery.-Bobby E Earls-Ocala Fla & Mass.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By Mike1 on 7/8/2015 at 5:48 PM. Helped by Shawn, Jeff.

Worked with Jeff and Shawn on a new Mustang, they were incredibly friendly throughout the whole process, from trade-in through the financing. Never felt pressured, they explained everything very clearly and the price you receive is incredible for the amount of car you're purchasing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Sean_B on 4/28/2015 at 3:03 PM. Helped by Mike Harmdin.

I would give them 10 stars if possible. My wife and I purchased a 2013 Ford F150 from Franklin Ford on Friday night. Mike Harmdin the saleman made it a pleasure to buy from them Mark the finance manager was a pleasure to work with as well! I can't say enough about the honestly and professionalism these two gentlemen showed throughout the process . Thanks again Franklin Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By allison on 2/21/2015 at 12:21 AM. Helped by Mike, Sean, Adam.

I recently purchased a used VW Jetta from Franklin Ford and was very happy with the experience. I requested information after I found the car on TrueCar.com and received a response within the hour. I called and they set up an appointment for me to look at the car in 30 minutes and when I got there, it was up front and warmed up to take a test drive right away. Mike was great, very patient with all of my questions and requests regarding even the smallest details of the car. The sales manager Sean was friendly and energetic, and very involved throughout the process. The business manager Adam was really laid back and super friendly, very easy to talk to. Everyone remembered me each time I went, which was really different from some of the other larger dealerships I had been to. They were overall very accommodating, and Sean and Mike made sure I was happy with everything when I arrived to pick up the car. In addition, I was able get an amazing price. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Slow and Snobby

By GoPats2010 on 1/19/2015 at 1:38 PM. Helped by Multiple.

I brought my car into Franklin Ford a couple weeks back to have some work done. It was the middle of the week, but it was an emergency, so I had to do it. They told me it would be done the next day, but it wound up being longer. I don't have an extra car, so that was a problem for me. That's ok if you have an extra vehicle at home, but I don't. Overall I found the service department to be hard to get in touch with over the phone. They came across a little rude too, like I'm not as good as the next guy because I'm not cruising in with a 2015 pickup truck or something. I don't know how many times they asked what year my car was and then made a face at me like they I should go jump off a bridge for driving such an old vehicle. Kind of funny since the dealership wasn't anything to write home about until this summer when they remodeled it. Any way, I've been going there for years, but things have started going down hill, so I'm in the market for a new shop.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New F 150 Purchase

By Legendgw on 12/12/2014 at 4:49 PM. Helped by Mike Normandin.

Purchased a new F 150 King Ranch during Thanksging week. We requested a quote from an internet search and we got a prompt reply. Scheduling a test drive was easy and the truck was ready at the promised time for the test run. The sale person was Mike Normandin. He was very knowlegeable about the F 150 and the competive vehicles that compete with the Ford. Mike took the time for us to do a thorough test drive and he was great at pointing all the great featuresof the truck. The final negotiations were as expected with offers and counteroffers, however, at the end of the day I believe Franklin was very competitive as I shopped around quite a bit. Their service department installed an box liner andt came out great. The truck was ready for delivery in 48 hours and the detailing inside and out was impeccable. I have to say that the overall experince was about the best I have had while purchaising a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Escape

By spdealrater on 11/11/2014 at 1:54 AM. Helped by Dave Raspallo.

We recently purchased a new Ford Escape at Franklin. The staff was easy to work with and made the experience very positive. Scheduling a test drive and getting information was fast, and the staff was always friendly. Our Sales Consultant Dave took the extra time to review options and on the test drive pointed out just the right things to make the drive productive. When we picked up the vehicle, he did a comprehensive walk through of the vehicle but seemed to be aware of just what we needed to know based on the previous test drive and our questions. We wouldn't be surprised if he sold a lot of vehicles. We also appreciated the follow up after our test drive; some dealers were too pushy, that didn't happen at Franklin Ford. Of the several vehicles we looked at, Dave was the only consultant that answered all questions on the spot, but also didn't pester us afterward while we were continuing our research. That helped us make the decision.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Poor Service

By mnichol on 9/7/2014 at 2:11 AM. Helped by Service department.

The service department is useless. If you need service take your vehicle to another dealer, I did. I made an appointment for a oil change on their web site. When I call the next morning to see if I could get a earlier appointment the service man told me they don't do appointments on Saturdays, first come first serve only. I told him I made my appointment on their web site. He told me their web site needs to be updated. Had I known I could have just walked in on Saturday for service I would have been there early that morning and not waiting around all day for my afternoon appointment that their so called web site let me make. I told the service man to cancel my so called appointment, I will take my business elsewhere. I hung up the phone and called Framingham Ford and asked if they were able to do a oil change. The service man told me to bring my vehicle in. THIS IS MY LAST TIME AT FRANKLIN FORD. Once you buy a vehicle at Franklin Ford they could care less about you. Fix your web site, it's all about customer service if your looking to stay in business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service staff and service

By hamzarafiq on 4/22/2014 at 9:00 PM. Helped by Edward M..

I've brought my pre-owned 2012 Ford Explorer Limited here couple of times for few tweaks and issues. They have gone above and beyond to resolve my issues. They always make sure all my issues are solved and exceed my expectations. Not once I was disappointed, as the service advisers listen to the issues and even my suggestions to the problems. I feel their service staff are very knowledgeable and never let me down. I will go back here in a few months when its time for my oil change, and routine maintenance. Good job guys!

I would recommend this dealer.