Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Bobcat on 2/20/2018 at 12:28 PM.

I have owned Dodge trucks/vans for over 20 years and until I found F/S auto mall I always had problems with service, but not at F/S auto their team is top notch they always helped me and went above and beyond when my vehicles where there. I feel they have great service mangers and mechanic's that listen to your issues so they get it right the first time.I have purchased 4 vehicles from them for that reason I know I can trust them when I need service. Great team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service. See William Wallace when buying from here

By el71220 on 2/12/2018 at 1:53 PM.

First time leasing a vehicle and William Wallace made it an easy and enjoyable experience. Will definitely be back and recommend anyone looking for a vehicle to go here and see Will.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy smooth buying exerience

By Kate at Busy Working Mom at Sussex on 2/10/2018 at 8:25 PM. Helped by Ed Diaz, Brian Yee.

I've been a loyal customer of Franklin Sussex Auto Mall since 2004 when I moved up here. Very nice and professional sales people and smooth financial transaction. Financial Manager Brian looked for competitive deals for us. The sale person Ed was patient and let us take our time. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Day

By weezee66 on 2/9/2018 at 12:05 PM.

The dealership was so accommodating, they was food and drink for all, everyone you walked by were friendly and courteous, I would-and already did-recommend them to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Happy Happy

By Tony on 2/7/2018 at 2:52 AM. Helped by Eric.

Let's start with the fact that my husband has a very strong dislike for car dealers. Will and Eric changed my husband's mind within a few minutes of walking into the dealership (not an easy thing to do). We felt more than satisfied with the awesome service we received from Will and Eric. They went above and beyond on a very cold Friday evening (close to closing time I might add) to make sure my husband and I were comfortable with our choices and educated about all the options we had. We felt no "pressure" and did lease a Ram 1500 in my husband's favorite color! The person in finance dept. was thorough and patient (sorry can't remember his name). This is the best experience hands down that we have had at any dealership ever!! Thank you! The team at Franklin Sussex Auto Mall (especially Will and Eric) far exceeded our expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Can't wait to do business with again

By MommySans82 on 2/6/2018 at 7:50 PM. Helped by Deena.

Such a friendly and attentive staff, Deena was especially helpful with answering all of my questions I had and i never felt rushed. Can't wait to come back in March and purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

highly recommend

By Donna Marino on 2/5/2018 at 3:30 AM.

I absolutely love my new jeep compass. william wallace was my sales person, and he made my experience at the dealership an awesome one. i am very happy with the car, and very happy with the dealership. also thank you Rob in the finance department. You all went above and beyond abd exceeded my expectations. thank you!!!! highly recomend!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

make you satisfied

By Walter Gratson Jr. on 2/3/2018 at 8:27 PM.

always try to get to bottom of problem even if you come back more than once staff, always seems to be understanding of your needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By hanalulu on 1/30/2018 at 2:49 PM.

I came into the dealership thinking I knew exactly what I wanted. But Will, being so knowledgeable, knew better! Will, my salesman went through the extensive inventory that they had to offer and picked out several vehicles for me to test drive and look at. He didn’t stop looking until we found the PERFECT Jeep! I am so incredibly thankful for his hard work in getting me into my dream car! The dealership is beautiful and comfortable! Felt very good about my decision!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great lease experience

By Liz batt on 1/21/2018 at 12:24 AM.

Easy,low pressure, fast. Great experience with Will who was very accompdating. Will definitely recommend him to friends. Will also recommend Franklin Sussex Automall to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded expextations

By Rich Winstock on 1/20/2018 at 9:10 PM.

After arriving a d dealing with Will Wallace, I was walked through many different vehicles and options. Will took the time to explain eacb and every feature. The finance guy Mike Made it Happen and it was expedited. Good job fellas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Morgan Thonus on 1/16/2018 at 2:52 AM.

After being to numerous dealerships with a worse experience at each one, Franklin Sussex was our final stop. I couldn't have asked for a better salesperson. Will was so helpful and knowledgeable. His honesty, professionalism and him going above and beyond to find the perfect car for me was the reason I chose Franklin Sussex. I would definitely recommend him and Franklin Sussex. It was a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Need a great salesperson call Lisa Drake

By David 123 on 12/30/2017 at 1:42 PM.

Lisa Drake is the most professional and honest person I have ever met when dealing with a salesperson .I bought a new truck from Lisa last night, she listen to what we were looking for and how much we could afford. Lisa made us feel she was working for us to get the best deal with no string attached .Lisa treated us like family and I recommend anyone who is looking to buy or lease a vehicle to get in touch with Lisa you will not regret it. Lisa is 10 in my book !! Honest,respectful, friendly and truely cares about her customers getting the best deal possible. Thank you Lisa

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful

By Susanne Rolle on 1/2/2018 at 5:04 PM.

The customer service agent was very helpful, courteous and professional. The work was done in a timely fashion and they explainrd Every thing clearly. I'm glad I went to Franklin Sussex Auto mall for my repairs and oil change. I will be back!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service,

By Minas on 12/30/2017 at 10:18 PM.

Excellent service, pleasant and satisfactory customer experience. which couldn't be like this without All the unparalleled effort of very patient, kind and highly professional sales person Will Wallace, Want to express my appreciation for the job done by Rob Matonis in terms of finding suitable financial conditions for me. This dealership, with employees like them - is the only place I would visit myself or recommend to friends and family when consider to buy another car !

I would recommend this dealer.

Overall Rating

2.4  

5   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

The back of the building

By Wrangler567 on 12/21/2017 at 11:00 AM. Helped by Dave Warner.

I was walking behind the dealership heading to my car after browsing on the lot and saw an employee who I later learned to be dave Warner mutter to his employees "would you hit that" . As a woman who simply was looking to purchase a vehicle I felt humiliated and honestly uncomfortable . I would never come back to Franklin sussex automall because of this incident and it made me mad enough to write this review.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

not complete

By dodge on 12/20/2017 at 9:46 PM.

It was a case of miss communication This is why I hate to fill this crap out. Only reason is Pam was a great person to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall visit

By Latitude on 12/19/2017 at 6:14 PM.

Just purchased and took possession of a new 2018 vehicle and 2 days later notified of a recall. I was notified quickly and everyone was very accommodating and courteous to fix or update what was needed.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Finance Dept Not To Be Trusted

By justmanup on 12/17/2017 at 5:23 PM. Helped by Brandon.

My experience with the salesman (Brandon I think was his name) was ok. My problem with this dealership started with the person in the finance dept. ( forget his name, all I remember is his sissy elbow patches ) Right out of the gate he started pushing me to buy one of the extended warranties. I explained that I never buy them and he became downright argumentative. My wife was obviously getting uncomfortably with his behavior so in an attempt to calm things down I agreed to his less costly option at $400 or so dollars that included window etching which is reimbursed through my auto insurance. Still , none the less , I feel I was pressured into buying something I normally would not purchase. Well that was 11 months ago and it was just today that I decided to plug that little thing they give you into my computer. ( I guess gone are the days that you are given paper copies of the contract ) Anyway while going through the pages of my contract I discovered that instead of paying for the $400 or so option that I reluctantly agreed to It was in fact switched for the $2200 platinum warranty. Unfortunately for me this was 11 months ago and it got past me at the time I signed the contract. It's a shame that dealers have to resort to this kind of deceptive behavior and cannot act with a basic level of integrity. Thinking back to when I was sitting down with the salesperson discussing my monthly payment it's obvious to me now that the $2200 was already backed into the deal, they were just hoping that I would not notice their deceptive act. Don't let them steal from you... Read your contract carefully they cannot be trusted to do the right thing.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

PLEASURE

By JCMC57 on 12/15/2017 at 9:41 PM.

I have always had good experiences with whoever I deal with, especially with Pam in the Service Dept. and Lisa Drake the sales woman I only deal with.

I would recommend this dealer.