Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.5  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car sold

By Thomasls on 11/18/2018 at 12:17 AM.

I delt with a gentleman named David. I wanted to get a fair price for my car in order to lower my debt load. He and I talked about my goals and were able to find a price that could work for both of us. The whole situation was very professional and I felt respected the entire time.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not good service

By Jerry107 on 11/15/2018 at 8:03 AM.

After a very bad experience they haven't been rotating my tires like they were supposed to you can tell by one of the front tires is like wore more than the other ones I was wondering if they even did anything. Because the car went from the Service drop off to behind the building it was back up front ready to go in like 30 minutes it was bad enough me pretty much losing my car that almost cost $16,000. Then tell me when I signed the papers I was losing my car pretty much but it's 19% interest $1,600 Platinum warranty this and that and not have nothing. disrespect no care in the world about their customers promise after promise very dishonest uncaring

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very much a Miss parent I will never forget very dishonest

By Jerry107 on 11/15/2018 at 7:48 AM. Helped by The one that sold the first car.

I was very blessed by to meet a Christian lady that was very sweet and caring I helped her out of I need situation so she blessed me with a car I wish I would had went somewhere else to get my blessing the salesman that was showing us the car me and the lady was rude disrespectful and uncaring and I found out afterwards that he said some things that he shouldn't I made a complaint and try to get in touch with the owner in the managers and this and that a sales manager called me and said that he sorry to hear about all that I can come in and maybe trade the car in and get something better he would look out for me so one day I was getting the car serviced while I was waiting I talk to another salesman about what happened and he seen me looking at a car in the showroom I was just looking around waiting on my car he started trying to sell it to me I told him the situation I couldn't afford it that's one reason I was blessed with the car he kept on trying to sell me the car I told him I didn't have good credit and I just started working driving for uber mid-may 2017 this was mid-august I told him I didn't have credit he said he would check on it for me I told him we can go ahead but I'm sure I'll be declined he came back and said I was approved I couldn't believe it I guess because the card already bought me cost almost $16,000 so I have some collateral I told him I couldn't the car was a blessing from God I guess he thought I could cuz he wouldn't quit I told him I would least have to have a few days to think about it so I got away from him and the parking lot talking to my phone Eagles walking by with my license tag put it on a new car I told him again I would have to think about it so him and a sales manager it started talking to me about buying the car made all kinds of promises the price they gave me was $350 a month when I want to go sign the papers it went to 379 a month and a finance guy said it was for my best interest yeah right now I know I told him what if I couldn't afford to pay for the car. I would lose my blessing he said if I'm ever 30 days late or no more comment he would help me I did and no one will talk to me and since then March the 31st uber cut me off for no reason they said because of a traffic ticket I got before I started driving for them since then everything's been going downhill. For one I drove a cab for 10 years up until mid May when the lady bought me that car I've been struggling ever since pretty much living in my car trying to pay for it getting phone calls for finance company every other day threatening to repossess it the best way any day now I'm going to be car less no blessing no nothing I even call the owner try to talk to him won't talk to me won't call me back I tried talking to everyone I pretty much beg the general manager for help it is answer was I didn't have to sign the papers so if anyone's looking to buy a new car think about it very much scope out the situation and think about it really hard before you sign the papers because whatever I say don't mean nothing after that I pray nobody goes through what I'm going through I really hope God will forgive me and that lady

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad!!

By CtSC on 11/4/2018 at 12:58 PM.

They started well, made me feel welcome and not pressured. Then the sales back and forth started! Finance manager is a condescending jerk, needs to be fired. They did not follow up on my deal. They were not willing to back up what they said to make the deal. I was taken for a sad ride. Live and learn. BUYER BEWARE! Don't buy from this dealer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Atmosphere!!

By Bugosh on 10/20/2018 at 10:48 PM.

Always a good experience. This dealership has such a wonderful staff and atmosphere! I highly recommend Fred Anderson Toyota of Columbia for all of your automotive needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

So very easy going and straight forward

By Nobody on 8/17/2018 at 10:23 PM.

The process to take care of my needs was met with professional courtesy. There no issues to work through and both sides came to an agreement with ease!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My vehicle selling experience at Fred Anderson Toyota

By Tacoma seller on 7/18/2018 at 4:42 PM.

Fred Anderson Toyota purchased my vehicle and the process was extremely pleasant. I discovered them after pricing my vehicle on Kelly Blue Book website. The representative that handled my transaction from start to finish was Dave Steffen. He was outstanding in earnest caring and handling of all the details--probably one of the best I have ever seen in 45 years of buying and selling vehicles via dealerships. In the end, we were able to expeditiously reach a mutually agreeable price that both parties were satisfied with. I highly recommend Fred Anderson Toyota if you have a vehicle to sell, and especially encourage that you specifically ask for Dave Steffen.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Said they wouldn’t run credit and they did it anyway!

By tlellerbe01 on 6/21/2018 at 11:03 PM.

Deceitful because they did things they said they wouldn’t do. Find a better place to go to. They lie! They did not explain paperwork properly

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just under two hours

By crgreeno1 on 4/12/2018 at 2:14 AM.

Excellent service and friendly staff. We really liked the speed and timelyness of our experience. We definitely would recommend them to family or friends. 5 Stars

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Selling my car

By Gregggg on 3/24/2018 at 12:27 AM.

Very courteous and get you done quickly. Took time to explain process. I would recommend David to work with to my friends. This dealership is very clean and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tevin Dunham

By Misjones7402 on 1/9/2018 at 8:26 PM. Helped by Tevin Dunham.

I had to write a review for Tevin Dunham. My husband & I have recently bought 2 cars from your dealership. Mr. Dunham was the salesman for both. Mr. Dunham has been excellent to work with. He made our experience with your dealership most enjoyable. He has always answered our phone calls & has made himself available even on his days off. I would like to give him 5 stars! Thank you Tevin!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

trade in and new truck buy

By Crazymom on 12/13/2017 at 3:20 PM. Helped by Thank you to Sarah in Service and Reggie in finance.

Sarah in the Service Dept was so friendly and helpful with my sons truck. We were also there to trade it in for a new upgrade 4 Runner for our son. Dave Steffen was great. He helped us buy out first truck from Fred Anderson and now for our second. We will continue to use this dealership for service and new purchases. What a great experience each and everytime we go there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They purchased my used Tacoma

By Tacoma on 12/3/2017 at 3:15 AM.

Great experience. They purchased my used Tacoma and it was a quick and easy process. They offered a fair price and had me out of there in no time. I would highly recommend looking into their purchase program if you are looking to sell a used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Kaygar on 11/30/2017 at 2:21 AM. Helped by Bucky Brit.

The salesman was so informative about my car and gave a detailed description of the options. He also walked through all aspects of the car. The staff were so professional and knowledgeable. I plan to send my friends and family to Fred Anderson.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Customers service good deal

By Austin1234 on 11/27/2017 at 4:32 PM.

Good service good sale man good shuttle fast service fast paper work friendly smile friend staff friendly service friendly sale man friendly customer service Very helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By MBA1172 on 10/14/2017 at 4:22 PM.

Robert did an awesome job and was very knowledgeable in the product he was selling. I would recommend Fred Anderson Toyota to others as well as Robert

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent.

By TimMac on 9/27/2017 at 4:27 PM. Helped by Bucky Brit.

Extremely satisfied with the experience. Bucky and Chris were extremely helpful and went to great lengths to explain the cars system. Everyone at the dealership was friendly and helpful.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Ready, Willing and Able

By Edward Moran on 9/15/2017 at 10:41 PM. Helped by cassidy seeby.

This dealership strives to win customer approval by all they do to make car buying clear and transparent. Being a large organization, there was some discrepancy between what the online salesman offered and what the general sales manager would accept. This just shows the need for better inter-office communication. Overall working with Brian Davis was a joy. He was thorough and made sure the used car I purchased was ready to go. He even ran out and gassed the car up. A week later after he found the second key to the car, he made sure to call me and send it by USPS. These kind of details shows a dealership that takes customer service seriously. I recommend them for the used car experience I had that September day. Ed Moran Crystal CIty, VA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience!

By donsdecks1 on 9/4/2017 at 11:38 AM. Helped by Bucky Birt.

Fred Anderson Toyota of Columbia makes sure you're happy when you leave. They are very customer oriented. Second vehicle I have bought there and will definitely go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Initial Visit

By gjkonduros on 7/24/2017 at 1:29 AM. Helped by Bucky Birt.

Bucky Birt was very informative and patient. Answered all of our questions satisfactorily. We will definitely be back to hopefully purchase a vehicle in the near future.

I would recommend this dealer.