Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.5  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car Inspection at Fred Haas Nissan Service Center

By galnfolk on 4/29/2019 at 4:32 PM.

I have bought 3 Nissan Vehicles (2 Murano and 1 Altima) so far; and today, I promised myself that I will NOT buy anything else from Nissan ever again. I took my Murano 2015 to the dealership for inspection/service as the check engine light has been on for couple days. I have tried to reset the light, but it keeps coming back. Prior to coming to Fred Haas Nissan service center, I took my car to AutoZone and AutoZone scanned the computer and gave me the report of error codes, FOR FREE. The codes were about the Active Grill Shutter malfunction. Then, I took the AutoZone's inspection report to Fred Haas Nissan Service, show it to the service supervisor, he said their tech will take a look. After 1 hour waiting, the supervisor gave me the report which has the same error code/issue that AutoZone's report says. And he asked me to PAY $138 for their diagnose labor. So, they told me what I already knew?!?! They didn't even take out any part for inspection... It is very ridiculous to me that AutoZone can diagnose for less than 3 minutes for FREE and Fred Haas charges $138 with 1hour wait time for the same thing. Very disappointed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

FAIL TO PROPERLY REPAIR A NEW TRUCK WITH ONLY 12,000 MILES

By #Jessicadawn1234 on 4/15/2019 at 5:29 AM.

WE ARE STUCK WITH A LEMON AND THEY REFUSE TO PROPERLY REPAIR A $68,000 VEHICLE. IT DRIVES LIKE IT WORTH ABOUT $20,000. THIS IS NO JOKING MATTER HOWEVER THEY FAIL TO TAKE IT SERIOUSLY!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Starr Norris

By BPool001 on 4/11/2019 at 6:09 PM. Helped by Starr Norris.

An amazing experience that was quickly and comfortably expedited by a very professional sales rep! Thank you Starr Norris for everything. You've made my life much easier and stress free!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I couldn't be more pleased!

By BPool001 on 4/1/2019 at 6:45 PM. Helped by Starr Norris.

Starr Norris listened to every one of my needs and desires and very promptly produced a list of vehicles for me to look at. From there we narrowed it down to what I could afford and test drove each. I ended up with a truck that not only fit every one of my needs but more than exceeded every desire and was well within my budget!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Nissan Rogue - Another great experience with Fred Haas

By jurua45 on 3/24/2019 at 1:54 AM.

For several years I have purchase Nissan vehicles from Mr. Jessie Norris and always he has provided an exeptional service in detail in helping me with my Nissan of choice. Mr. Jessie has a friendly and cordial attitude in helping me and my family. This the first Nissan vehicle that my son Alex purchased and for him the experiece was very positive. Mr. Rene Gonzales and excellent person in which you can count when you purchase a Nissan vehicles. Mr. Rene is a very professional individual with great customer relations in which you can count all the time. I will like to add that my next purchase will be with Fred Haas Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan Family

By Baby Blue on 3/17/2019 at 5:21 PM. Helped by Jeremy Hatcher.

Went to different Nissan Dealerships, Best Service & Best Deal came from Fred Haas Nissan in Tomball. I went in Nov. 2017 & purchased my 2018 Rogue then my Husband went in Aug 2018 & purchased his 2018 Rogue Sport & then in Mar 2018 my Ma-inlaw purchased 2018 Rogue SL, & Jeremy Hatcher sold my Husband his car & also my Ma-inlaw. I will say the BEST go out your way customer service he gave to my husband & Ma-inlaw. He is so very helpful & patience & saw the deal all they way through. We even take our vehicle there for our oils changes & tire rotations even though its is 78 miles away from where we live. They follow up with you! We were a ford family now a Nissan family! Thank you also to Rene Gonzales & Finance Rep. made the sale smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got Two Rogues

By Pete123 on 2/28/2019 at 5:32 AM. Helped by Marcelo Moreno.

Went in to look at a 2018 Rogue, my experience was so good that I left with TWO! Salesman Marcelo Moreno did an outstanding job getting me an awesome deal on both Rogues. I love the cars, I appreciate the attention, and I LOVE THE DEALS MARCELO HELPED ME GET! This guy gets two thumbs up OBLY BECAUSE I DON’T HAVE THREE!! Great salesman, knows his job. And no endless waiting for the “manager” to approve the deal. Seriously, I made this guy work hard for a couple of hours, and he killed it. Strong, strong, STRONG recommend for Marcelo Moreno at Fred Haas Nissan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By culversonruth123 on 2/22/2019 at 5:35 AM. Helped by Star Norris.

This was the first time that I had to purchase a car without my husband who passed away 1 month prior to this purchase. Jessie Norris,Jr was the salesperson who helped me. I felt confident that I was dealing with an honest person who knew my situation and was giving me the best advice and price for the car that I ultimately purchased. If anything goes wrong with this car I feel that I can contact him and that he will make it right. I am sure that time will tell if that is a true assessment. I also like the fact that they have additional complimentary services to their customers. Great dealership that I would recommend!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By sunil123 on 12/20/2018 at 4:25 PM. Helped by Giovanni Arocena.

Had purchased the extended vehicle warranty. My specific package had tire coverage. Brought in for replacement and was told the tire wasn't covered. After reviewing my paperwork, I found it was covered. Service rep didn't look at extended warranty plan. Seemed very uninformed about process at Fred Haas Nissan service even though he wasn't a new employee. Finally got things sorted. The repair took over 3 hours and a loaner was never provided. To date I have had two service visits that took three hours and no loaner provided. Don't buy their bs about a free service loaner. I made a mistake buying here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great attention and services.

By Julio23 on 10/14/2018 at 5:20 PM.

I just purchase a Nissan Murano 2018 from Jessie Norris which give an exceptional help and service in acquiring my vehicle. I have purchased Nissan vehicles fro Jessie Norris around 10 years and his attention and patience is greatly appreciated, specially in getting the best price my vehicle. I highly recommend to go to Fred Haas Nissan and ask for Jessie Norris, he will treat you like a family as well the Sales Department and Financial Services. Julio Ruata

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional patients and commitment

By New Rogue Owner on 9/20/2018 at 3:09 PM. Helped by Jeremy Hatcher and Kaylum Fontenot.

I recently purchased my Rogue SL. I was looking for a specific model and color. One became available while on vacation but was sold prior to getting back in town to the dealership. Jeremy and Kaylum searched everywhere to find one for me. The dedication and commitment to my wants and needs was exceptional and I felt above and beyond. Their patients was amazing since I was so set in the specifics. Thank you to them and the management team there. Sincerely, Olga Duncan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Nissan Titan

By RF on 9/19/2018 at 6:18 PM. Helped by Raj Lai is the best.

Raj Lai helped me purchase my new 2018 Titan. A really great person who helped me get through the process as quickly and painless as possible. Never pushed for anything, just provided what I ask for with respect. Completely satisfied with him and all the folks there. Highly recommend them for any Nissan product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Sac@01965 on 9/3/2018 at 7:30 PM.

My family and friends are regular customers for Fred Haas Nissan. Excellent sales staff. Specially Kaylum was very attentive didn’t push us gave us the information that we needed. GSM Mr Siddiqui made sure that we were satisfied when leaving. I would highly recommend Fred Haas Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks, Raj

By AgChief76 on 8/30/2018 at 12:44 AM. Helped by Raj Lal.

I recently bought a Nissan Murano from Raj at Fred Hass. I was treated extremely well and had a great experience. Highly recommend the Fred Hass team, especially Raj Lal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Fwilder1 on 8/3/2018 at 1:00 AM.

Jesse Norris is a phenomenal car salesman. I have purchased three vehicles with his support. Each time he listened to what I needed and wanted and each time he delivered. He kept me aware of the process every step of the way. Mario Hernandez provided a no haggle finance experience and was patient while I considered my options. Each employee that I encountered was pleasant and ready to please. Fred Haas Nissan,Tomball has earned my business for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman ever

By L. Jones on 5/25/2018 at 6:55 PM. Helped by Raj Lal.

My fifth wife and I went to Fred Haas Nissan in search of a new vehicular device after our adopted daughter crashed our car into our garage after a night of eventful partying. We were politely greeted by a gentlemen named Raj. He asked us about our needs for our new vehicular device and quickly led us into the right vehicle. After being outside in the hot, humid climate, we came inside and offered us bottles of Fiji water, at every other place we had visited prior no one even offered us any form of hydration which was a delightful gesture. We ended up purchasing a 2017 Nissan Versa from him, a fuel efficient and inexpensive car in which we can be confident in lasting us a long time and getting every penny out of it. Definitely reccomend Raj Lal and the crew at Fred Haas Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By NoeC on 5/8/2018 at 5:33 AM. Helped by Mark Proctor, Carlos Morales.

My husband was searching online for his dream truck and came across one that was available here. Mark Proctor contacted him right away and my husband got his dream truck the next day! Mark was friendly, easy to talk to, and no pressure when answering all our questions. He even went the extra mile when we had to wait a little and played cartoons on his phone for my 2y/o. We’ll definitely be coming back to him next time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience

By Nissan girl on 4/27/2018 at 7:50 PM. Helped by Mark proctor.

I recently bought a new vehicle from Fred Haas Nissan, my salesman Mark Proctor is the best salesman I have ever dealt with. He rocks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure service.

By Captnmac on 4/24/2018 at 2:18 PM. Helped by Mark Proctor, Dwayne DeLeon.

We went online looking for a specific vehicle, Mark Proctor emailed us a response within minutes. We drove to Fred Haas Nissan to see the Suburban in person and speak with Mark. There was absolutely no high pressure sales pitch, no going back and forth trying to get a great deal, just a nice time with great people. We drove out in our dream car ...... boom! If you decide to buy from a dealership, this should be your first choice! Be sure and ask to Mark Proctor. He will take good care of you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disaster customer service

By Natalia777 on 4/21/2018 at 4:46 PM. Helped by Giovanni Arocena.

Today I (4/21/18) I was early in the morning with one of my car Nissan 2003, and the person that was there he was indifferent and arrogant. my question was : I want to know how much for replace the starter? he replied me that its gonna cost to much money, Thousand of dollars! This is not his business, the person that I will pay is myself. I don’t know if he was looking for the appearance of the persons for the type of car that you have or What else but this was not good experience. He told me that for change the starter and the diagnostic the total price will be $1,140.00 So I decided to fix my car in another place and the total was $400 with new parts. The prices are so high and the customer service bad and poor specially with this little man Giovanni Arocena.

I would not recommend this dealer.