Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Buying a car

By Barbara on 1/17/2019 at 6:41 PM.

Mr. Castaneda was Very helpful and friendly. Made my experience of buying a used car fast and easy. I appreciated his answering all my questions quickly and with accuracy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient Professional Pleasant Transaction

By 5timedeal on 1/11/2019 at 10:45 PM. Helped by Noy Khouanmuong.

This is the fifth vehicle I have purchased from Fred Haas Toyota since 2008. I have always had a quality service and sales experience from this dealership. My salesperson was Beth Elliott each time. I go back to her for a reason. She takes care of business and her customer. Seek her out. You will be glad you did.Noy T was great to work with as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anthony James is amazing!

By KrystalN427 on 1/10/2019 at 3:41 PM. Helped by Anthony James, Rusty, Imran.

Anthony James is one of the most sweetest, caring, honest, motivated, and determined people that I have ever come across in the sales and automotive industry. I initially came in to trade in my '16 4Runner for a '19, but then decided to switch to a beautiful GS350. His patience, compassion, and dedication were truly appreciated, and the sole reason I returned to purchase. Anthony is a straightforward and ambitious young man who is also a great communicator. Rusty in finance was amazing, and made the process efficent, effective, and seamless. I truly appreciate Anthony, Rusty, and Imran (who worked a great value filled deal); their honesty and kindness was refreshing! I absolutely love my purchase! Anthony has earned the business of my entire (huge) family for life, and I will be refering all of my customers (from Duron Tires) to him! Ask for all 3 of these wonderful guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By slhath85 on 1/8/2019 at 4:43 AM. Helped by Donald Markey.

Went to Fred Haas Toyota World looking for a good deal on a SUV for my family. Donald helped me find the perfect one! He gave us excellent customer service and seemed like he really cared that I got exactly what I wanted. I highly recommend asking for Donald if you're ever at Fred Haas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jackattack on 1/4/2019 at 2:13 AM. Helped by Donald Markey.

Donald my sales rep was phenomenal! Went above and beyond with customer service and was great at answering every question I had. I definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best New Car Buying Experience Ever!

By D. Boss on 1/4/2019 at 4:26 PM. Helped by Marcos Pacheco.

Marcos Pacheco went out of his way to help us find a new Toyota Highlander. He had a lot of knowledge about the cars and the process but was honest about what he did not know, never once failing to find an answer for us. Marcos continuously confirmed we were comfortable and satisfied despite the fact that he was the one on crutches! I highly recommend Marcos to anyone who wants an honest, fair and successful new car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Helpful

By toyota18 on 1/2/2019 at 8:38 PM.

I bought my 3rd Toyota and Thomas was my sale agent. He was kind and friendly and helped me find exactly what I was looking for. When I returned for service he greeted me and remembered me!! Thank you again Thomas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bo Sierra is the man!!

By Raquelflor02 on 1/1/2019 at 1:38 AM.

Bo is fantastic!! Hands down the best in town when it comes to taking care of customers' needs. I have bought three vehicles through him and I am never dissapointed. Highly recommend Bo Sierra for the hook up!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By HagTundra on 12/21/2018 at 7:50 PM.

I had a great experience at Fred Haas Toyota World and would highly recommend to all of my friends and family. Bo Sierra was exceptional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome work

By BrittanyBrittany1234567 on 12/18/2018 at 1:02 AM.

I am so happy I got in my car I wanted. Brittany did a good job. Thank Yall for all of the help on getting me into my dream car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Mauricio Coto

By BrentZee on 12/13/2018 at 7:52 PM.

Was great to deal with and really enjoyed visiting with Mauricio outside of just buying the car. He was very knowledgeable about the inner workings of the car I was purchasing, as well. Would give 10 stars if possible. Thank you, Brent Z

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Desperate Situation, Optimum Outcome

By tydie on 12/4/2018 at 2:31 AM.

To make a long story short, I was practically stranded in Houston with a car that had just failed (timing belt) and still had to be in Austin for work by Monday. The day my vehicle failed was Saturday. My mind raced with all the options I had. I could head back south to my parents house, order parts, maybe a special tool needed and spend the rest of the day fixing my vehicle. The only issue with that option was the fact that I had to be very lucky to get the parts overnight (if they were available) and couldn't afford to have the repairs go awry for any second I had left. I decided to trade in my vehicle (it was time after all, as I had bought the car brand new and had nothing but issues with it from the start, lesson learned). After spending numerous ours at another Toyota dealership, I stumbled upon a deal at Fred Haas and explained to the first dealership that these two cars I was comparing had the same options, different colors albeit, but a drastic difference in price. To add salt to that wound, I was basically offered a penny for a vehicle that could be up and running with a $75 part and a days worth of repair. I scoffed at the first guys and told them I was headed to Fred Haas Toyota World where they would give me a much more believable trade in value (I hoped at the time but bluffing works at dealerships too, sometimes). Once there I received a significant raise in the trade in value for my car versus the other guys. Also my knight in shining armor, Mauricio Coto, heard my story, understood my issues and what I was looking for and diligently went to work so that I could A)Get into a newer vehicle, B) Get back to Austin in a timely fashion, C) Get me in the specific trim I wanted. Now I had everything going against me and everything dealers love to hear... "I'm virtually stranded... I have a trade-in that's running but unable to move... I'm desperate and need to be in another city by Monday..." Not once at Haas Toyota world did I feel like they were taking advantage of me and Mauricio went through more hoops than a basketball at a NBA game where the players forget to play defense. I cannot elaborate but I will say this, thank you Mauricio, you saved more than my job that day. There's a reason I stumbled upon this place while I was at the first dealership. While I was awaiting their evaluation of my trade in, I googled "Top Toyota dealerships in Houston". Fred Haas Toyota World was number 1 on that list. I was doubtful at first as I don't always believe everything I see on the internet. After being a patron there I was able to see first hand why they were number one. These guys (at the pre-owned section) really came through for me. Mauricio even took a late lunch while helping me out. He even got me in a vehicle that was a higher trim than I was looking for at a price that was in my budget. Thanks again Mauricio, and thanks to all the friendly staff at the Fred Haas Toyota World pre-owned section.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for the best used car for my money

By Izzy on 12/3/2018 at 12:07 AM.

looking for a good used truck and had a few bites on a cool ride every one is so nice Brittani foster was vary help full

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Traded in a Honda Insight for a Subaru Crosstrek

By Steveo on 11/27/2018 at 10:49 PM.

We were impressed with professional, friendly, low-pressure sales experience. We test drove on a Sunday and came to an agreement on a follow-up offer two days later. Trade-in negotiation was short.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Meredith Roeben on 11/27/2018 at 11:31 PM.

Brittany was amazing, she answered all of our questions, ahowed us what she knee ahe could get ua in and what was beat suitable for us. She is truly amazing and we will continue to come back to her for other cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales rep

By Amandavinroe83 on 11/27/2018 at 5:26 PM.

Brittany is an awesome sales rep. She answered all of my questions and came up woth ways to beyyer help my needs for a car. I definitely recommend giving her a call for all your car needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Experience

By LisaG on 11/15/2018 at 5:24 PM. Helped by Erica Thompson.

Worst customer service I've ever experienced! I will NEVER go back. Brought in my Sienna because I wanted to use my warranty. Was told that I would have to wait until they did a diagnostic on my van (which would cost me $130)& I was told it would be 3-4 hours before they could get it looked at even though I had an appointment! (It actually took them 5 & a half hours just to diagnose it.) I had been told I would get a replacement when the appt was made. I call my husband and have him call the service advisor to see what's going on. He calls, calls me back, calls Toyota back and he asks to speak to a manager. The manager 'refused' to take his call!  So, I rented my own rental car on my own dime so that I can get out of there. I wasn't called until 5 & 1/2 hours later with the diagnostic results (and they had suggested that I sit there and wait for it)! Their 'diagnosis' was that my front strut was bent, 2 of my (4-6month old) tires were ruined & that my brakes needed to be done immediately. I was told that it was dangerous to drive. My service advisor said that what I needed done to my car was not eligible to be paid for with the warranty. I decided that I was going to take it elsewhere to be fixed. My bill for the diagnostics was not $130 like they said it would be.. The cashier noticed this and went to go ask about it, came back, said that it was indeed right but wouldn't tell me what the extra charge of $19.50 was even for! I am so beyond furious at this point and they were closing so I just paid the bill (because what else am I supposed to do- they still have my keys) & I cannot get out of there fast enough! After I get my car all fixed elsewhere, I remember Toyota had said that I needed brakes. Toyota had said that it was dangerous, which worried me, so I asked where I was having it done if they had done that too. No, but let's go check again. I follow him out to my car, he shows me what it looks like. It was not what Toyota had claimed on my diagnostic report (that they not only had me  pay them for, but had made me pay extra on). Only one tire had to be replaced, not the 2 Toyota had claimed.(Plus Toyota did not even have all of the broken parts that had needed to be replaced on their diagnostic report either). Fred Haas Toyota World had been so unbelieving rude to me AND I had to pay more for a diagnostic report for who knows what reason AND the report had incorrect information on it anyway (Also, Toyota said that they were going to have to do my brakes which also did not need to be done, which I found out later from the mechanic I did use). I had paid Fred Haas Toyota World $151.11 for a service that costs $130, and it had incorrect information on the entire report. I showed it to the people fixing my car and they literally laughed at it in disbelief! Toyota diagnostic reports cannot be trusted as fact. The 'service advisor #5882' (I'll leave out their actual name to save them some embarrassment), this person should be fired in my opinion- absolutely horrible customer service that was intensified immensely due to that employee's attitude. I am beyond furious with the Toyota experience that I got that day at Fred Haas Toyota World! I will never go back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as always!!

By RBorel on 11/20/2018 at 9:23 PM. Helped by Jimmy Nguy.

My wife and I have been customers of Fred Haas Toyota World for almost 20yrs. Obviously since we are repeat customers, we have had great experiences every time we purchase a vehicle. This experience continues with the service staff as well. We plan to be lifetime customers!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales review

By EL8892 on 11/15/2018 at 6:44 PM.

Mauricio did a fabulous job getting me a deal on a used car! Great customer service. Great follow through and very very fast sales process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer service

By CarLover267 on 11/3/2018 at 9:25 PM.

Great buying experience and amazing customer service!!First time buyers will really wanna come see you guys!The process was smooth and enjoyable!Go Check them out !

I would recommend this dealer.