Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Lennette on 8/21/2017 at 4:11 PM. Helped by Kevin and also the staff member who finalized everything, from the Finance Dept. ( Please add his name to this review).

I recently purchased a Kia Sorento and am very pleased with all the staff that were involved in making that happen. They were professional, knowledgeable, and courteous from start to finish. I think that I received a great deal in light of where we had searched before. I knew what I wanted and the process of making and closing the deal was flawless. Thank you all Fredy Kia staff who were there to make me a very happy and relieved new car buyer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Salesmen lie to your face

By Marc on 7/20/2017 at 9:37 PM. Helped by Two of the sales managers..

Multiple salesmen said free oil changes come with purchasing a new car. They specifically said that you do not have to have every service done at the dealership, that the oil changes will still be free. We went in for one of our oil changes and the service department said we had to get a $200 transmission service (fluid change) in order to get the free oil change. They had booklets and documents that clearly state EVERY service has to be done at the dealership in order to qualify for the free oil changes. The service department was just as frustrated as we were because they deal with this constantly. When we went to talk to the sales department, they denied everything. The sales managers used the excuse of having a high turnover rate for salesmen and that they were uninformed. The sales managers contradicted everything the service department said, but had nothing to back it up, no documents or paperwork. They also used the excuse that at the end of 2016 they redid all of their service packages, but everything they said still contradicted the service department. I was trying to come up with a solution where everyone would be happy, but the sales managers were extremely rude, unhelpful, made excuses, and blamed everyone else. I truly do feel sorry for the service department. They are very organized and helpful, but can not provide the type of free services that the salesmen are using to help sell vehicles. I would not recommend anybody using this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They will make the deal happen!

By Sandy Rodriguez on 7/15/2017 at 10:57 PM. Helped by David Hicks.

Our sales person David was knowledgeable and personable. I had gone to a different Kia dealer and they were not able to make the deal. David made the experience enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nancy Knighten

By Mrs Pearl on 7/1/2017 at 10:54 PM. Helped by Tyrone.

Well, knowledgeable and support for today, and know his business in business. He is friendly person and His purposes. I will be back to see him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service!

By rdlion3 on 6/28/2017 at 1:51 AM. Helped by KEVIN KAIZER.

Customer service was great. Knew exactly where we stood with car buying experience & pricing. Salesperson was knowledgeable and extremely friendly!highly recommend dealership & would do future business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fredy Kia made it easy, joyful, and FUN!

By Jazzyjazz on 6/25/2017 at 2:20 AM. Helped by Kevin.

I have been going to dealership to dealership back and forth getting the run around from different sellsman and believe me it has been life draining, but today we tried fredy kia and from the moment we walked in we received wonderful customer service. From the sellsman to Finance just positive attitudes. Best part was they made you feel extremely comfortable like being at home with a bunch of cars surrounding you thank you fredy kia for giving me my first great car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommended to family!

By Edma310 on 6/26/2017 at 2:47 PM. Helped by Miguel Gama.

I went in looking to upgrade to a bigger car, but did not expect to get such a great deal! i did not even plan on getting a kia, but the salesman won me over along with the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joseph Lacy Kia! Awesome

By KiaSoul! on 6/26/2017 at 2:26 PM. Helped by Joseph Lacy.

Love love love my new Kia Soul!!! I got information from the internet. Joseph was very helpful. It had everything I wanted. He showed me all the functions in the car... definitely didn't feel like a typical salesmen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommended

By Newcar on 6/26/2017 at 1:09 AM. Helped by Mario.

I wasn't sure if a Kia was the right vehicle for my daughter but after stopping by and talking to Mario I learned a lot about the brand and the amazing benefits of purhasing a Kia. We left with a brand new Optima and I know she will enjoy it for many years to come. Thank you for the great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman (Ren)

By Lisa.john221 on 5/23/2017 at 5:16 PM. Helped by Ren.

My salesman was so patient with me he wasn't focused on his commission he wanted to make sure I was happy with my purchase. I suggest all my friend and family to go and ask for Ren. GREAT Salesman. I will definitely use him again. Happy and excited buyer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing vehicle

By Optimasprime on 4/28/2017 at 2:05 AM. Helped by Joseph Lacy.

No pressure yet all the facts and information was well presented with focus on the features that mattered most to me and my family. Salesman was very knowledgeable and very professional. The Kia Optima is simply awesome! If my new car gets totaled/stolen, I'm coming right back to get another from Joseph. I did a lot of research beforehand and he was spot on!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out...

By Miguelobultra on 4/19/2017 at 12:36 PM. Helped by Miguel.

They did everything possible to get me the payment and down I wanted to give, I was in and out with a car I wanted thanks again Miguel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Service

By PinkSparrow on 4/18/2017 at 3:34 PM. Helped by Jeffrey Phillips.

I was greeted by a handsome, young man named Jeffrey who told me I could call him Jeff. I told him I was just browsing around for a new car and that I wouldn't be able to purchase one until the month of June. Most sales people would have shied away, but instead he made the experience great and helped me narrow my search down. He wasn't pushy, but instead asked me a million questions about what I needed in my car. Although he did mention in our convo that he was fairly new to the dealership he came off as knowledgeable and made me not regret coming to Fredy. I haven't purchased a new car since 2009 and I forgot how the sales process worked. He wrote down all the things I needed to bring when I was ready to come back. I will be back to make a purchase from him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Royal

By Nubianqueen on 4/15/2017 at 6:53 AM. Helped by Royal.

Love Fredy Kia Rio, I had Royal as my salesman. He did a great job. Dealership was prefect, he was a perfect salesman. Will definitely recommend to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By Daesiafuller on 4/15/2017 at 1:40 AM. Helped by Royal.

I was help as soon as I walked in ,great customer service . I was in my brand new car in 4 hours very good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Little is an awesome salesman!

By HappyCustomer on 4/15/2017 at 1:08 AM. Helped by Bill Little, a man named David ? (worked miracles on the computer).

Bill Little was the most knowledgeable and respectful salesman I have ever had sale me a vehicle. I am 71 and I felt like I was listening to my grandson. He answered every question and told me so many things about my new Forte. I am so impressed that Kia has such good salesmen. The best thing was the time I spent. My appointment was for 10AM and I was driving home by 12:15! I love Fredy Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By C1r3u2z1 on 4/10/2017 at 5:23 PM. Helped by Luis Decide , Royal.

Excellent service and vary respectable all around great environment for someone to buy a vehicle and would definitely go back to buy a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great time to get a car!

By Serickyj85 on 4/8/2017 at 8:30 PM. Helped by Hardy King Michael Ballore.

Great deals. Hardy King! Thank You. Very happy with my car. New ride for the summer. Cruising threw Htown in style! In and out proccess!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super nice and honest car salesman still alive!

By SinglesVacations on 4/7/2017 at 8:13 PM. Helped by Hardy King, Daniel.

My wife and I came into Fredy Kia because we needed a new car and we knew our credit was not the best but I wanted a new car so my wife would be much more safe and secure when she was driving alone. We had an old clinker that had broken down several times and I didn't want that problem any more. We then met Hardy King. He walked us through the whole process, helped us all the way, introduced us to the finance manager named Daniel he was a big help too. We got our new car!! My wife is more than happy. You guys out there know a happy wife is a happy life. Thank you Fredy Kia, Hardy and Daniel for all of your help. Yes we would highly recommend this place. Sam and Consuelo in Houston, Texas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Billy little jr.

By Ambercharles63 on 3/18/2017 at 11:36 PM. Helped by Bill little jr..

I recommend bill...he's very informative. Honest and will literally get you in your dream car...with little down and the warranty I got was excellent

I would recommend this dealer.