Dealer 2-Year Rating

Overall Rating

1.2 / 5
Customer Service
1  
Friendliness
2  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Giving me the run around

By Disgruntled buyer on 10/23/2018 at 7:11 PM. Helped by Not mentioning.

Bought the car in August 2018. They gave us an "we owe" sheet in 2hich they promised to repair anything on the car we noticed. We were also informed that if we saw anything else to let the service department know so it could be repaired. They never said a loaner was q courtesy. Well about two weeks later the check engine light comes on. I get a diagnostic on it and it's the camshaft sensor. If I keep driving the car without it being fixed it will mess the pistons and other parts of the cars engine Today the car cut off on me for no reason. We attempted 4 times to get the car in and every time no loaner. My husband then talked to an owner who then said he would make sure a loaner would be there when we brought the car on. Well I called the Monday before the apt, no loaner. We attempted numerous times to contact the owner and to no avail was avoided. I'm pissed and I will NEVER recommend their sorry xxxxx.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I was given the run around by them for ten days!

By RHissen on 5/11/2017 at 5:45 PM. Helped by All of them.

On May 1st I put a deposit down on a truck and was told to come back the next day Tuesday and the truck would be ready for me to pickup,get there Tuesday only to be told the mechanic was still working on it,and it wouldn't be ready until the next day Wednesday,this continued each day until finally May 10th I was told to be there at 4:30 and it would definitely be ready.Get there and lo and behold the mechanic is still working on it they tell me take go take a quick ride by the time you get back it will be finished,come back a half hour later and I'm told it's almost done,at 5:40 I notice all the mechanics are clocking out to go home,and my truck is still sitting in the garage not finished,I'm told by the manager bad news it won't be done until tomorrow,at that point I tell them I want my money back,which I had just given them an hour before that so they could finish all the paperwork up,I was told they couldn't give me my money back until the morning.So 8:30 next morning I have to go into work late so I can pick up a check for my deposit and go twenty more minutes down the road to cash it.They had the nerve to tell me I was being impatient.Would not recommend going to them for your vehicle needs.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They don't care about their customers. Just in it to profit

By S. Knight on 3/4/2017 at 2:36 PM. Helped by JR and Fenton Fadeley.

Free Bridge Auto Sales doesn't care at all about their customers. They sold me a car with an engine problem and they promised they would fix it at no charge. Well, after getting the run around, trying to get a shop appointment, waiting 3 weeks for the appointment after it was finally scheduled and doing this same long drawn out routine twice, and being made to pay for the repair, the car is still not fixed. And they don't care that they have lost a good, repeat customer who always pays on time, because there is a sucker walking in their door every minute. They will sell any kind of junk to anyone. I deserve better. I will not deal with these low lifes again. I am sure I can get a much better car and better service at a legitimate dealership next time. I won't waste my time with these crooks again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everybody rides!

By Krisnkimmy15 on 1/25/2016 at 6:10 AM. Helped by JR an TJ.

Has had nothing but excellent service an great cars from here! An the problems that I have had they fixed fast an right! Will defiantly continue to be a free bridge shopper!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great prices great staff

By krishaney89 on 9/21/2015 at 8:59 PM. Helped by jr and tj.

awesome staff great prices all around a great experience. i would definitely recommend going and talking to these guys for the best deal around they will work with you any way they can to get you into a car you can afford and very truthful A+ in my book and will be back again

I would recommend this dealer.

Overall Rating

1.4  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

unbelievable

By keionna624 on 7/10/2015 at 8:34 PM. Helped by Brandon.

I got a Chevy uplander from there in December 2014. In January about 3 days after my warranty ran out. I started experience major problems. Now I have no lights at night in the rear of my vehicle, my headlights flash when they are working. My music& tv doesn't work. My stirring wheel has a cut with a box cutter ,looks like a air bag was placed back in a totaled car. My from end of the car feels as if it wants to come off. I'm stuck paying for a car that I can't drive. My friend also got a car and has the same problems. Worst experience ever. Wouldn't recommend. Oh yeah my two sliding doors continue sliding open while I drive with my 4 yr old & 1 yr old are in my car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car dealorship.

By SheenaBrown30 on 6/8/2015 at 3:04 PM. Helped by George, Phenton, and TJ.

I have to say I have had a great experience at free bridge auto. They are great salesmen and very respectful. My car that I had broke down and I needed something asap. I don't have good credit and I didn't have enough money to buy a car outright. So I looked around at different car dealerships. I found a 2005 Chrysler Van. That I liked a lot and they made sure that I would have a car that day. I am happy with my choice and happy with the service. Thanks guys for everything....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly fast easy

By zackrlowell on 5/21/2015 at 3:31 PM. Helped by TJ Phenton and AZ.

The guys at Freebridge are very straight forward and helpful very start to finish. Great inventory great prices. Definitely recomend visiting them if you're looking for a used car.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Nightmare @ JunksRUS (FreeBridge)

By weakley on 3/10/2015 at 11:07 PM. Helped by JR.

I think they must have saw a sucker coming up the road the deleariship because that is excatly how I was rushed around about 20 cars and my sales men in a 2002 and along with problem after problem. I called the dealership on the 8th day if I could just bring it back. I was adamently told "no it will go as a repositon on your credit and you WILL not get your $1,000 down payment back.. Today someone from the finance department and threatend to sue me for the remainder when they come and get. She made it very clear that "she did not sell me that car, she gave me the money to buy it" She even laughed at certain statements. I DO NOT reccommed this dealership to anyone. Avoid it all costs!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

TERRIBLE

By carz9009 on 2/19/2015 at 4:57 PM. Helped by mark.

I really needed a car, they sold me a 2005 Chevy cobalt and I asked for the car fax, they guy told me they don't have car fax there. I bought the car anyway and turned out the car was a total loss title. DON'T BUY FROM THEM!!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Friendly, helpful and kind!

By finishchick71 on 1/25/2015 at 3:06 PM. Helped by AZ, TJ.

TJ and AZ were amazing and did everything to get me into the exact car I wanted. There service department went over the car thoroughly, and when I had an issue, they sent a mechanic on-site and resolved it. I definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Sold me a Salvaged, rebuilt and restored vehicle

By debbie915 on 1/3/2015 at 7:48 PM. Helped by 3 of them.

They didn't tell me this but they sold me salvaged, rebuilt and restored vehicle. I now cant get it insured because of it. They are not honest

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST EVER

By Keory on 12/13/2014 at 5:12 PM. Helped by Brandon.

I would like to say that i didn't have a ride to them and they came and got me from work. They was very friendly and kindness to the max. I really never had and experience like this before and would come to them anytime i need a car or send people who needs a car. THANKS TO ALL OF THE PEOPLE AT FREE BRIDGE AUTO SALES.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By bbrittle on 12/12/2014 at 8:36 PM. Helped by Brandon.

Cool easy going guys down to earth go check them out, they have awesome service and you want be turned away you will ride, every body rides its free bridge auto

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Melvin Carter

By carter36 on 11/26/2014 at 6:30 PM. Helped by Tj and Chris.

Got to cars from them and they drive just like new. And when it's time I will go get another. Thanks for the cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

perfect

By alfreda on 11/26/2014 at 6:18 PM. Helped by Tj.

I have been with free bridge for more then 15 year. I have had the best customer service and people to work with me. They are like family. I would rather go there to get a car then to any other dealer because when I need a chance they gave me one. I have never had anything major happen to any of my vehicles except Minor things and they have fixed. Chip,TJ, and F&S have been great if you are looking for a good quality car free bridge is the place to go

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By joey yadao on 11/26/2014 at 5:33 PM. Helped by GEORGE.

THIS DEALERSHIP IS THE BEST THING THAT I WAS EVER TOLD ABOUT. THEY HELD A TRUCK FOR ME FOR 3 MOUNTHS. T.J. AND HIS STAFF IS THE BEST. I WOULD AND WILL GO BACK TO THEM AGAIN FOR MY NEXT VEHICLE!!!!!!!!!!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

An unprofessional establishment that preys on people

By Cvillewahoo on 10/14/2014 at 6:06 PM. Helped by Various -- sales, service, office.

This dealership preys on inexperienced people with poor credit. You are much better off going to a REAL dealership and getting a subprime loan than visiting this place. The vehicle I purchased died before I put 15,000 miles on it. The interest rate I was offered was 32%, the MAXIMUM ALLOWED BY LAW in Virginia. Even those with poor credit can do better than that. They couldn't even take credit card payments -- stuck in the 80's with unprofessional office employees and no record keeping to speak of. Please stay away.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great experience!

By rick.martin.311 on 8/23/2014 at 8:34 PM. Helped by Jr..

I have purchased two vehicles from Freebridge, both have fit our needs in difficult times. They were not perfect, or the best price, but we have enjoyed having dependable cars!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

It is a very bad place to get a car. they will sell u a...

By maupinralph22 on 5/27/2012 at 1:26 PM. Helped by t.j..

It is a very bad place to get a car. they will sell u a bad car all the time no matter what u do. they sold me a car i couldnt drive it for 6 weeks it was bull crap because the vehicle ha alot of issues with it and they would nt let me trade it for another one. the fiance departement is horrible they bug u for ur money during the day it is all bull crap this car company should be shut down my mom and dad has vehicles threw them and there vehicles keep breaking down. i recommened either jim price cheverlore in charlottesville va or bill auto sales in roanoke va

I would not recommend this dealer.