Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Job!

By Garland Shelby on 2/20/2018 at 5:48 PM. Helped by Esmeralda.

My Service advisor (Esmeralda) did an excellent job in getting me in and out as quickly as possible. Took care of my exact requirements and provided suggestions for next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly Professional

By Carl Jeffery on 1/23/2018 at 2:17 PM. Helped by Cecil.

Cecil was outstanding. His customer service was professional. Cecil kept me informed everyday by text on the status of the warranty parts. Also, David the shuttle driver was professional.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

'Diagnostic' charge of $160.00 for a software patch

By James Shelly Taylor on 1/8/2018 at 2:23 AM. Helped by I dont know wgay service tech worked on her truck.

Wife took her 2015 traverse in because the autostart stopped working shortly after we bought. She kept putting off going in because she didnt want to soend a saturday in the waiting room. She took it in and told the the issue but they had to do a $160.00 diagnostic test, knowing there was a software uodate ro fix this very issue that her truck never got. We also never fot a notice from chevy about the issue. I woukdbt trust this dealership and we wont buy anything else here jamestaylorasp@gmail.com

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Personnel

By MargieWeber on 1/7/2018 at 3:39 PM. Helped by Staff.

The service personnel are wonderful. When you have an appointment I don't think it should take an hour are longer to have your vehicle service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Satisfied

By Schlieta Strange on 12/19/2017 at 5:26 AM. Helped by Staff.

Everybody was very professional the job was done, they even checked thing that was not on the list to be repaired... They really do a great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change Service

By DamienRoblow on 11/1/2017 at 1:19 AM. Helped by Technician.

My most recent service experience was great. I was having an oil change done. No problems or complaints. It was also completed in a short time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Service

By Garland Shelby on 10/16/2017 at 2:24 AM. Helped by Staff.

Though it took 20 minutes for someone to acknowledge me, the service was very quick and rapidly performed. The out going representative was very nice and professional. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Talk

By Trumila Watson on 10/4/2017 at 10:18 PM. Helped by Mr. Chris Hightower.

Mr. Chris Hightower was able to get my car in and the service i needed was taken care of with in an hour and a half. I love to talk to people so the time went pretty fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You :)

By Adalberto Contreras on 10/2/2017 at 3:59 PM. Helped by Staff.

Great people work at freedom chevrolet,they always have a smile and have great coustomer service,my oil change is always fast and job well done,thank you guys at freedom chevrolet for your great business:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Now This is Customer Service

By Jocelyn Gray on 9/15/2017 at 11:36 AM. Helped by Adviser.

I always have a good experience when I come to you all. The adviser who assisted men kept me informed about what was going on with my car. I was very satisfied.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely horrible experience!!

By ggibson07 on 8/26/2017 at 10:56 PM. Helped by GiGi and Brenda.

If I could give zero stars, I would. They are fine until the sale and then will NOT RETURN A CALL or keep a promise! Totally frustrated!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Job

By Jay Dunn on 8/16/2017 at 5:44 PM. Helped by Athea.

Lub and oil change plus detail was what I had done, so far everything is good. Athea is such an awesome person to work with that can make all the difference in the world and it does to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Freedom

By Jennifer Nickson on 8/6/2017 at 9:55 AM. Helped by sales staff.

Everyone at Freedom went above and beyond to make sure we were complete satisfied with our new vehicle. Their customer service, from the sales staff to the finance and service team, was top-notch. And I LOVE my new Enclave, Thank You Freedom!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service at your convenience

By Edward Davis on 6/28/2017 at 1:10 PM. Helped by service staff.

I love the fact that I can always have my car serviced any time at my convenience and knowing that it's in good hands with the service staff . Thank you so much 😊

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price

(V)ery (I)nsulting (P)eople

By Mr Cass on 6/26/2017 at 9:59 PM.

They scheduled a "VIP Appointment" for me to see a vehicle I was ready to buy. Sent me the directions on how to get there and everything, saying they would love to sell me the vehicle. The salesperson (who apparently doesn't send his own emails) had no idea what I was doing there and after a 7 minute search for the vehicle my wife and I were going to buy, he comes back and tells me that an employee just purchased it so we couldn't buy it... Why send me an email and tell me 10 minutes later that it's sold, obviously they work fast selling cars to employees and who cares about the customers they invite in... I think they need to rethink the VIP Appointment, I would have thought they would have been trying to take care of me so I would spend $40,000 on an automobile from them... Instead, I "get" to have my time wasted and I "get" to have a heated discussion with a salesperson who is trying to defend something that is completely out of his control from a customer that is trying to understand what "VIP" means in this case... Sorry Freedom, I'm writing about this horrible experience everywhere, it's too bad, I WAS buying that Yukon.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Morning

By Anita Elliot on 6/17/2017 at 4:18 PM. Helped by Staff.

wonderful service very helpful, and love the coffee and donuts on Saturday mornings. I gave up my camero for and Malibu and love it so much more room.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No. 1 Customer Service

By Camia Cruz on 6/14/2017 at 6:19 PM. Helped by Service advisor.

Service advisor was very professional, courteous and kept me well informed throughout repair process. Although he was not my assigned advisor per the appointment, he represented #1 in customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Attentive Staff

By Irma Moore on 6/9/2017 at 6:16 AM. Helped by salesman, service staff.

My experience with Freedom has always been great the staff is always attentive from my salesman to service staff. When I bring my car in for service I know it will be taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Quality Service

By Larry Johnson on 6/4/2017 at 3:43 PM. Helped by Staff.

The service was stupendous. The staff were professionals. The service for the automobile was completed in a timely manner and clean inside out. The quality of service was topnotch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Guys

By Tammy Sheffield on 4/29/2017 at 7:43 AM. Helped by Mr Michael Fry.

All the staff that I encountered was extremely professional and most concerned about me asking questions bout any and all things.. Gee Gee was magnificent on explaining all the gadgets in the car... Mr Michael Fry is the best I would definitely recommend more people to purchase with Freedom Cheverlot

I would recommend this dealer.