Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New 2019 Santa Fe

By Debbie14 on 1/17/2019 at 7:00 PM.

I couldn’t be happier with my experience at Freeman Hyundai! My Salesman, Larry Chase was wonderful. Larry took the time to explain all the features of the car and set up the Blue link. After a few days he even followed up with a phone call to make sure I was happy with the car. The paperwork even took a lot less time then I expected. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2019 Veloster

By Veloster owner on 1/17/2019 at 6:15 PM.

Jim Pilarski was a great sales rep. No pressure. Provided me a great experience. Got what I wanted at the best price in the metroplex.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genesis warranty work

By Bo Boyd on 1/17/2019 at 7:17 PM. Helped by Anna.

Hit a large pothole in Plano street. Rim punctured a hole is the sidewall. All happened before a scheduled business trip to Oklahoma. Anna arraigned a pickup to the dealership. Gave me a loaner to drive. Replaced the tire and returned my car to me in Rockwall. Very grateful for the service I received. (Tire was under warranty for road hazard for 5 years or 50,000 miles)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Representative

By MaryJBF on 1/17/2019 at 2:36 AM. Helped by DJ and Mary.

This is the third car I have purchased at Freeman Hyundai and have been satisfied every time. D.J., my sales rep, went above and beyond to make sure I left happy. I will recommend him to all my friends and family. Mary, at the front desk, was also very nice and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly, helpful and great work!

By Hank Holly on 1/15/2019 at 10:46 PM. Helped by Not sure who fromService worked on my car, but they did a great job!.

I needed to get some minor work done to my car (remove scratches) and the team did an outstanding job accommodating my request, as well as my schedule. The car looked great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 stars only for service, not Sales

By TucsonGuy on 1/13/2019 at 8:23 PM. Helped by A very nice lady; don’t remember her name. It was 1/12/19 at 9:20AM if that helps.

Service is always excellent. I brought my previous Hyundai here for 10 years. No complaints. However, I tried to buy a car here a couple of years ago because of my long service relationship, and they quoted me the highest price of all the dealers I went to. And, they would not even budge on price. I went elsewhere to purchase my car, but came back for the service. I will never recommend buying a car here, but will recommend the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By computergirl on 1/10/2019 at 3:45 AM.

I was at the dealership to have my oil changed and tires checked. I waited in the comfortable customer lounge. The service was completed quickly and since I had a coupon, the charge was minimal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went above and beyond

By Gioya on 1/9/2019 at 7:42 PM. Helped by Aaron Gonzales.

I visited because I had a service appointment, so I dropped my car off and I left for a few hours. My boyfriend drove me back to pick up my car and he accidentally locked his keys in his car. I believe Aaron was my service advisor. He got the VIN and asked the parts department to create a copy of the key, and he didn't charge us for the key. My service appointment was already going very smoothly, and Aaron's communication with me was great - it was easy to call him back and get an update on my car while I was away. Helping out my boyfriend was a nice thing for Aaron to do that was not necessary at all, but made a huge impact on us! I'll definitely be coming back for service in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Concerns

By Dusty123 on 1/5/2019 at 8:17 PM. Helped by Aaron.

Employees need to wear name tags and introduce themselves to you......also, while sitting in the customer lounge, which is extremely noisy with the tv volume, I observed very bad attitudes exhibited by the parts department employees......they don’t seem happy and they slam phones.....maybe you need to separate customer lounge from parts department

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very responsive answering questions about new car

By Hank Holly on 1/5/2019 at 2:33 AM. Helped by Anyone in the service department is excellent!.

Everyone at the dealership is responsive and friendly. I purchased a new car there 3 1/2 years ago and had a very positive experience then, to include all the times I brought my car in to be serviced. So naturally, I wanted to buy my next car there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class Experience!

By 7G's on 1/5/2019 at 1:43 AM.

Jim Pilarski was very professional, knowledgeable, and helpful. Would definitely recommend Jim to our family and friends. He took all the time we needed to show us all the features of our new Santa Fe. Receptionist greeted us promptly and courteously!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No complaints

By texmif on 1/4/2019 at 9:21 PM.

Everything was done on time and good friendly communication. I brought it in for a recall, but had some other issues that they took care of as part of warranty work. Ken identified a service issue that they fixed for free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service in the DFW area.

By Grumpy on 1/4/2019 at 8:14 PM. Helped by Anna Gallegos.

I had a service recall on my car and I scheduled my service appointment several times due to various conflicts. My service tech. bent over backwards to accomodiate my schedule. However, once I got there, my service associate, Anna had me in and out in record time. Grumpy

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Sales was great; business practices, not so much

By Azure on 1/4/2019 at 7:32 PM.

Sandee was very helpful. A+ for her. Closing the deal with the business office was something else. Dealer is responsible for vehicle inventory tax at end of year. Customer should not have had to pay this. Freeman rolls it in (this is common practice id they can get away with it). Further the state collects 0.02% on UNSOLD inventory at end of year, but Freeman marked it up to 12x that. Clearly this vehicle wasnt in inventory the while year. The Documentation Fee of $150 is supposed to cover supplies & computers. At that rate they can buy a good computer for every 8 cars sold. Yet another rip off. On the other hand they were able to find a better loan rate than I was.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New hybrid purchase

By Retired on 1/4/2019 at 6:19 PM.

Sandee was marvelous- a real asset to the dealership- very knowledgeable with the product & easy to work with- my sixth car purchase from the freeman organization

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall service

By ME Thomas on 1/3/2019 at 7:46 PM. Helped by I am unsure of which individuals we dealt with but all were courteous and helpful..

Everything about the service experience was done well. We were greeted promptly and professionally. The work I needed was extensive and I appreciated the attention to detail that was given. I have never had anything but a positive experience here and would highly recommend both the sales and the service divisions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Great Experience

By allstatecowboy on 1/3/2019 at 2:57 PM.

Our buying experience is always great at this location - from Sales to Finance. These are the 7th and 8th cars purchased from this location. Thanks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Santa Fe

By santafe2019 on 1/3/2019 at 1:37 PM. Helped by Lauran Har....

Lauren was very helpful and she answered all my questions about the car. My experience in the accounting office was the fastest and nicest i have ever had. I hope the service is as good and nice as my experience so far. You could use more lights behind the showroom, we could not see our car very well while doing our check.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Never on 1/2/2019 at 5:29 PM. Helped by Rodney King.

Tremendously efficient and enjoyable transaction. Lots of value to the transaction for both the new vehicle and for trade in value. I would be pleased to return for future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Freeman excellent service dept

By wt123 on 1/2/2019 at 3:17 PM. Helped by Robert, their service shuttle driver is always friendly and prompt..

Excellent and quick turnaround service, even during the holidays! Great service dept and staff at this location, 5 stars all around! Much appreciated, guys! Happy New Year!

I would recommend this dealer.