Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disrespectful and skeezy

By rdubdub on 8/18/2019 at 4:26 PM. Helped by Yaman.

Never felt more disrespected. The manager Yaman is skeezy as xxxx. Don't waste your time at this place. We went to check out a used vehicle, but when we went to talk pricing, all of a sudden the price was "marked wrong" and was actually 2k more than the sticker...that was printed on multiple websites (including their own), the paper tag on the vehicle as well as in their own system. If it was truly marked wrong, then why was it up for 5 days with the wrong price? You've made your bed, now lay in it, its not the customers fault that you'd lose money on the vehicle, that's on you. Also, Yaman, no one believes your 'blinged out' fake Rolex is real. Glad we didn't give them our money and will gladly take our business elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By Honda Lover! on 7/16/2019 at 8:01 PM. Helped by Parts Sales Associate, Secretary, and Service Provider.

I recently moved to Texas and needed to purchase a front license plate holder for my Honda. I called first to see if they carried what I needed and the guy quoted me a price of $13.00. When I arrived to purchased the plate holder, the total was 20+ dollars. I spoke with the gentleman and mentioned the price I was quoted over the phone by (I did provide the name of the salesperson) and he quickly adjusted the price. They were so helpful! One of the service representatives even had one of the guys to put on my new holder and my new Texas plates.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Horrible Service

By cnasca716 on 2/7/2019 at 9:12 PM. Helped by Mike Highlen, Fabain Salazar.

Had my Civic in for warranty work (rattle from dashboard). Freeman Honda attempted 4 worthless repairs. Each time I received the car back they told me "noise is gone". But the noise was never fixed. On the 3rd visit I got the car back and it wasn't put back together. They left the lower air duct detached. Once again I go back because the rattle wasn't fixed. Talked to the Service Manager Mike Highlen and showed him the lower air duct wasn't put back together and he offered no apology. What a bad representation of customer service. WARNING: Do not bring your car here for service. They are incompetent and unprofessional. Freeman Honda Service deserves 0 stars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick visit with excellent service

By Dtorres10 on 1/12/2019 at 9:59 PM. Helped by Anthony Kevin Contreras, Fernando Marquez.

I went in for an oil change and i was greeted with smiles as always. Every employee that i dealt with had always been helpful and they never take up my whole day. One thing i love is that they always wash my car before returning it to me. Over all, the visit was satisfactory.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Customer service is a joke

By 4hr oil change on 12/15/2018 at 6:54 PM. Helped by Secretary and Anthony.

Why have I been sitting here at Freeman Honda for 3 and a half hours waiting for a scheduled oil change qnd watch new customers arrive get taken care of and leave. Never again.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Quality of Work

Extended warranty cancellation

By Darwin on 6/8/2018 at 3:02 AM. Helped by N/a.

I traded in my Honda 2016 CR-V in South Florida that I have bought from Freeman Honda and I've contacted Freeman Honda to have cancel my extended warranty, they've asked all the information that they needed and after several weeks they have done nothing. I been calling for several weeks to speak with any one in finance department even I have left messages and not luck, honestly I am very dissatisfied and disappointed with this service, sorry Honda company but this is not the way to treat a customer that just recently bought 2 brand new Honda vehicles. Very disappointed and very upset for this situation and I hope that someone from high level office could read this. Thank you. Darwin Munoz

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By cm23 on 12/11/2017 at 5:35 PM. Helped by Mike Allen.

Great service and friendly staff. I would definitely recommend the dealer to friends and family for the way they treat their customers. If you're looking for good prices and great service Freeman Honda is the place to come to!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to deal with

By The Queen on 12/2/2017 at 10:01 PM. Helped by Mike Allen.

Great service, no issues with getting it done right the first time. Would highly recommend this dealership to anyone who wants a great experience in dealing with sales people/service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Enjoy Coming to Freeman

By gjones333 on 11/30/2017 at 1:27 AM. Helped by Sabrina Parks.

I always get my van serviced at Freeman. Reasonable wait times and prices as well as a free car wash and donuts! Look forward to my next visit.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service and friendly staff

By louise68 on 11/29/2017 at 10:20 PM. Helped by Rodney Hunt, Ke-Amber Duncan and Fabian Salazar.

From the moment I walked in the door, I was warmly greeted by a staff member who directed me where I wanted to go. Each staff person I interacted with was helpful and polite. We ended up getting some work done on the car a few days later and were pleased by the quality of the work done. They even washed our car before returning it to my husband. Now that's good service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dependable Service

By xx on 11/28/2017 at 7:58 PM. Helped by David Bulkeley.

Always a good experience with Freeman Honda. When you find a place that is knowledgeable, courteous, fair, can always accommodate you then you stick with them.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very nice service

By Just me on 11/28/2017 at 11:42 AM. Helped by Ke-Amber Duncan.

Very good service nice and pleasant the staff was very friendly and my vehicle was ready and on time I recommend the service lady she was so friendly and helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By BTK on 11/27/2017 at 6:40 PM. Helped by Levi in Sales and Isahiah in Financial.

This was a great buying experience I will recommend them to anyone buying a New or Used Honda in the future. The paperwork was quick and clear. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Christine on 11/25/2017 at 7:38 PM. Helped by David.

-very friendly -helpful -knowledgable -quick -easy -great customer service -keeps you updated -remembers customers -always has steady business -flexible -respectful -honest -good employees -makes great cars

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Honda

By Lesa McMillan on 11/25/2017 at 1:53 AM. Helped by Chris Graves.

I would definitely recommend Freeman Honda to my friends and family for their car buying needs. Chris Graves was a gentleman in every way. I was in and out in 2 hours.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience....everyone helpful and friendly

By Teacher on 11/1/2017 at 10:33 PM. Helped by Service department.

Had looked at another dealership but did not receive the type of friendly service and willingness to address my needs like you all did. Pleasurable experience. Had bought 2 trucks here before and knew it was a great choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable professionalism.

By Nanna on 11/22/2017 at 6:59 PM. Helped by Anthony Kevin Contreras.

I purchased my 2008, traded it for a new 2012. Mr. Horton was extremely professional both times; as was the service, always. I haven't wavered from Freeman Honda. Mr. Contreras was a gentleman.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Battery problem plus brakes & etc

By Waytoomuchtodo on 11/23/2017 at 12:28 AM. Helped by Fernando.

Good service always. Our family has purchased or leased at least 10 cars from Freeman Honda. Have referred at least five friends who have purchased or leased cars there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional Experience

By Brett Oliver on 11/22/2017 at 6:45 PM. Helped by Jeff Cole.

I was very impressed with Freeman Honda and would definitely recommend salesman Jeff Cole to my friends and family looking at purchasing a Honda vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and friendly service

By Louise on 11/19/2017 at 10:13 PM. Helped by Rodney and Keamber.

I was greeted at the front door and told where I should go to buy something I had ordered. Rodney sold me the touch up paint I needed and was helpful and friendly. I also came in about a Honda recall on one part. Keamber took care of me in a professional, engaging way. I was very satisfied with the service I received at Freeman Honda.

I would recommend this dealer.