Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Titanium Service!

By Fordfanfemale on 2/23/2018 at 6:28 PM.

I purchased my Ford Fiesta Titanium from Freeway Ford and have been totally satisfied with the service I have received. When I purchased the car, the salesperson made certain I understood many of the options on the car that were new to me. Now, a year later, I brought the car in for a problem with my heater. They not only repaired the defect the day I brought it in, but kept the car overnight to ensure the problem did not reappear when the car had been sitting all night. Everyone at FF has been courteous, knowledgeable, and service oriented.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Brian Heitzman on 2/20/2018 at 2:52 AM.

Deb was very informative about the different trucks available, and paid attention to the details that I asked for in a truck. It was a pleasant experience from the time I showed up until I left. When I came to pick up my truck it was in top shape, and pristine from head to toe, which I appreciated. I would highly recommended Freeway Ford to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

2017 ford edge

By Noreen on 2/17/2018 at 1:49 AM.

I purchased my first brand new car here 13 years ago and had great experience so naturally I returned. This time I had a trade in. While I feel they did everything they could to get me the best option I qualified for, I felt a bit rushed with my purchased. I never even went to the dealer to test drive vehicles because they wanted to make sure my financing was set first. My vehicle was picked for me. I did get year end discounts and additional discount because it was a service loaner so price was good. I was informed of a feature that was installed and found out in my paperwork that I actually was not and I was being charged to install. This was cleared up and I was refunded. The sales lady drove to my house with the edge for me to test drive and drove my trade in back to the dealer which was nice. I do enjoy the edge, its a very nice vehicle. I have the SEL version and probably would have preferred titanium or sport with a moon roof and larger engine. While in the end my trade in was taken and I ended up with a new vehicle, I probably would have slowed the process down and looked at a few other vehicles.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Deb knew what I wanted! And looked until she found it!

By Jim T on 2/10/2018 at 4:01 AM.

Shakopee Ford had a nice salesman but next step up wouldn't give full rebate and a good price! They wanted to have an in-house "Other company" put on running boards.It was like" this is it"? Waconia Ford said they would beat anybody's price but didn't seem to be very willing to find what I wanted. It was farther away than I wanted to drive as I was at the maximum mileage on my lease. New Prague Ford (Belzer) I emailed the lady and she took a week to respond. I had dealt with Belzer earlier when I was leasing Dodge Trucks and they didn't want to sell or lease with any discussion. I never went out there to see what they had. I told her maybe next time. I went to Metropolitan Ford and they seemed friendly but I didn't like the layout that the salesman had to work from. Salesman was from Morocco!. He is a good man! Let take him on a drive around the block. My Dad used to get Ford Cars when he worked for Gamble Skogmo from Freeway Ford. After he retired he purchased 3 different E-150 conversion vans from Freeway Ford! I also worked temporarily word for Gelco lease company when they took over from Grossmans! I was surprised when she called me to come back as she found another F 150. I was wore out but I liked what she found and the price was right. I worked with 2 other people in your office but I am terrible with names...One man with addons has a birthday around my Bdate. He did a good job but I really don't need any add ons as I don't tow or use for anything of any mention. The other lady explained the lease but it is basically the same as the last one I had. She was very professional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall work

By Bison 1 on 2/9/2018 at 12:31 AM. Helped by Dean Gustafson,.

I chose not to have rental car even though one was available free of charge due to recall work. The transport service was excellent. The work took an extra day as the technician was sick. Work seemed to be done okay. The only thing I don't like is the drivers' seat was all messed up. It took me a little while to get it back where it was comfortable. Minor inconvenience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

right vehicle/great financing for my budget

By escape guy on 2/8/2018 at 7:25 PM.

I wanted to upgrade from my 2014 focus and got a 2018 escape with the features I wanted, all with a down lease. Deb explained my options and I.m more than satisfied with her professionalism and ddidn't try to oversell me. Kim in finance handled that end of the purchase smoothly and was fun to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car biying

By Lphenn on 2/6/2018 at 11:06 PM.

Debbie went over and beyond helping us get the escape we wanted. She persisted until she found the perfect car She is knowledgeable and extremely witty Anyone want to get the perfect car without the typical stress connect with Debbie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Dean and staff

By Lynng on 2/2/2018 at 11:18 PM. Helped by Dean ? In Service.

Dean and his staff are very accommodating. And always helpful and smiling. We have two Ford vehicles and always have good service . Thank you Freeway Ford

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great experience

By kelly921 on 2/2/2018 at 7:32 PM.

Barbe is fantastic to work with! We have bought two new cars from her in the last year, and had a great experience. My only complaint is all of the phone calls and messages that I've received since purchasing the vehicle to follow up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant experience

By Richard M. Dechaine on 2/2/2018 at 4:53 PM.

We bought our new F150 almost 6 months ago and working with Andy Shultheis was just great.He helped answer all our questions before and after the sale.I always try to say hi whenever I stop in.Andy and all the staff are so friendly not just to my wife and I but to our little dog george who thinks he always has to come along.We will keep coming back to deal with Andy and freeway ford.Thanks for your friendly dealership! This was our 3rd vehicle purchase from freeway ford and we are almost ready for #4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By TJWalsh on 2/2/2018 at 4:11 AM.

Very friendly and efficient team! They listened to what we were looking and responded with the right truck at the price that we wanted to achieve.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience with a purchase of Ford EDGE

By Erliang Zeng on 2/1/2018 at 5:55 AM.

Purchase my first FORD EDGE SEL 2017 from Barbe Castjohn. Very professional and nice dealer. I live far away from this dealer (about 4 hours driving). They drive the car halfway to meet. Excellent experience doing business with them. Thank Barbe especially.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Louie and the team take such good care of me!!

By Ashleigh Harper on 1/26/2018 at 4:29 PM. Helped by Kim.

Every one has been so helpful and attentive. I won't take my car anywhere else for servicing. Reasonably priced and helpful when recommending necessary services.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

New F-150

By Brad150 on 1/26/2018 at 2:10 PM.

I found the professionals to be friendly, helpful and supportive. I looked at three dealerships and found the one that provided the best value; both service and price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great buying experience!

By Gwen McPheron on 1/25/2018 at 9:45 PM.

Barbe was great from day one. We spent one day looking at pre-owned cars, and I took some test drives. She gave me a lot of information so I could make a good decision. She was very professional but also warm and friendly ( probably her southern roots upbringing!). She was always prompt answering my texts, and she even picked me up from Enterprise when I turned in car! This is the second vehicle I have purchased from Freeway Ford and I wouldn't hesitate to use them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Awesome sales women.

By Tots on 1/25/2018 at 6:09 PM.

I am looking for the right suv for my family. Barbe was so helpful and nice. When we are already, I will be coming back to her so seal the deal for my new jump to an suv.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus lease up -- now what?

By Kimberly Ihle on 1/25/2018 at 4:47 PM.

I had a Lexus lease term up and knew I had to buy a used vehicle due to my long commute. Barbe helped me find the perfect vehicle - it was a great price and very reliable. The dealership also backed up the purchase with extended warranty. I'll go back to Freeway Ford again --

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Time for a NEW Car!

By Stephanie13 on 1/24/2018 at 12:27 AM.

After owning the same car for 15 years, it was definitely time for a new vehicle. Deb was wonderful to work with. Very patient and took the time to explain everything to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing people and experience.

By Cjohnson1331 on 1/20/2018 at 11:13 PM.

Went in not knowing what I wanted. Then walked out with more then I ever wanted! Love the people that work there and the quality of the cars they offer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OIL CHANGE/SERVICE

By James on 1/19/2018 at 3:45 PM.

I use quick lane, always great! Very friendly people, and very helpful, not pushy, never padding the work that needs to be accomplished. Keep up the Friendly service.

I would recommend this dealer.