Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
4  
Overall Experience
3.7  
Price
3.7  
Quality of Work
3.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A brand new car with two scratches on the car body

By Jane288 on 9/1/2017 at 8:10 PM. Helped by Jim Adams.

Liars. I bought a brand new car from this dealer. But they delivered a car with two scratches on the car body. I am very disappointed with their services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Saved My Car in Time of Need

By accord421 on 1/19/2017 at 3:46 AM. Helped by Buckie.

I was at the tail end of a long trip from northern Indiana to Birmingham when my car started acting erratically on the interstate about two hours out. It was dying and was overall just a bad experience. I called freeway Honda and explained my situation and somehow I made it to the dealership. They understood that I was a poor college student that just needed honest help knowing what was going on. They kept it over night, did multiple tests, and ultimately gave me reassuring new that it had been fixed because the problem corrected itself. When I went to pick up my car I was greeted with the amazing news that all of the tests they had done, and time they spent on it, they were not charging me. They understood I had little money, and they truly did what most auto dealerships cannot do. I cannot recommend Freeway Honda anymore, an amazing facility with technicians that know what their doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to have any car serviced!

By SamG on 12/22/2016 at 4:37 PM. Helped by Service advisor, cashier, Service Mangager.

Very helpful and friendly staff! A friend recommended them, and I was pleasantly surprised! Everyone seem to go above and beyond to make sure I was happy and my car was serviced in a timely manner.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied About Condition of Vehicle

By hondaguy100 on 7/3/2016 at 7:26 PM. Helped by General Sales Manager, Internet Sales Manager.

I spoke with the general sales manager on the phone about a used Odyssey that I saw on his dealer's website. He told me that I would not find a vehicle for that year in better condition. That was a lie. We traveled to B-ham only to discover that the vehicle had many stains on the leather seats, the black on the inside doors were faded, and the dash above the radio was chipped. If you want a great buying experience, please visit McConnell Honda (Montgomery) or Sam Boswell Honda (Enterprise). They are honest and offer great prices.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great! Way better than Hoover Alternative

By Lgrupephd on 3/19/2016 at 10:22 PM. Helped by Cindee Standridge.

Cindee Standridge knows the meaning of internet sales. we got an out the door price agreed upon, credit run, insurance verified all without leaving home. When we arrived at the dealer, the car had been detailed and gassed up. We signed a few papers, and while Finance worked up the papers, we test drove, and Cindee oriented us to all the fabulous tech in the new Honda 2016 including setting up iPhone calling, Pandora, and security and safety features. Freeway Honda was a breath of fresh air after Hoover, and a great new car buying experience. Go Internet Sales!!! It's the way of the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Tennesseeduo on 2/7/2016 at 11:28 PM. Helped by John Borden.

We were travelling through Alabama to get to Florida for vacation when our transmission went out on our Honda Odyssey minivan. Being from out of town, we had no idea what we were going to do. We were able to hobble into Freeway Honda and Service Manager John Borden was our hero. He went out of his way to help us make the best decision for our situation. He helped us get a rental car for the rest of our trip, and on our way back through our Odyssey was fixed and waiting for us ahead of schedule. John took care of us like family and totally saved the day for us during a very stressful time. Their service center is also very clean, the rest of the staff friendly, and we even won $50 in a golf putting contest on the sales floor. (they actually let my wife try more than once until she made her put). Thanks again to John and the team at Serra Freeway Honda!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Lmkbham on 11/16/2015 at 5:55 AM. Helped by Gabrielle Whitehead.

This was my seventh car purchase and by far the most excellent and efficient car buying experience that I have ever had. Thank you Gabby!

I would recommend this dealer.