Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3  
Price
3.7  
Quality of Work
3.7  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient

By Franch123 on 4/28/2018 at 7:46 PM. Helped by Amir Fatanat.

Just wanted to say Amir Fatanat was the main reason for coming back to Freeway Honda. Bought my 2014 Pilot Touring from him and came back for a Honda Civix EXL Navi when our other car broke down. Amir earned my trust the first time he sold me the Pilot. Amir is efficient and experienced in what he does. Best priced in the whole Orange County so far. The easiest car buying experience. Good news spreads fast so I referred Amir and Freeway Honda to all my family, friends and co-workers for their next Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a very good and easy experience buying a new car here

By Derek Quan on 11/29/2017 at 7:17 AM. Helped by Rick Nemeth.

Rick Nemeth was very helpful and very knowledgeable with the new Honda Odyssey 2018. I highly recommend Rick to anyone who wants to buy a new car here. Thank you Rick for a good car buying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Do not take your car here to get fixed

By kdntumblr on 9/13/2017 at 9:57 AM. Helped by Joe Otero.

DO NOT TAKE YOUR CAR HERE TO BE SERVICED OR FIXED. I hit a curb and curtain and driver side airbags deployed, I bring my car into Freeway Honda thinking they'd be able to handle it, BOY WAS I WRONG. I dropped my car off on 8/26/2017 and for over 2 weeks JOE OTERO lied to me about ordering parts, getting started on my car, and giving me any possible excuse and shifting the blame to anyone. For the first week, they had issues with my insurance company, got that all figured out, he said he'd get the ball rolling and it would be done the following Friday. Wednesday 9/6/2017, I give him a call asking for an update, he hasn't even touched my car, said there was an issue with the estimate, got that situated, said he'd get my car started cause he had the parts there and he needed to get my car out ASAP. When I asked him if it would be easier to just have my car moved to a body shop, he said he'd have my car done by Friday they work quickly there and it's would take a day and a half at most. I give him a call on Friday to verify if I can come pick up my car. HE TELLS ME HE'S STILL WAITING FOR PARTS AND TO CHECK BACK ON TUESDAY. I swing by the dealership that Friday to get something out of my car and my car hasn't even moved, it's in the same spot it was dropped off in 8/26/2017. I get an email from Joe Tuesday 9/12/2017 "we're moving your car to a body shop call them" So not only did he lie to me for 2 weeks about everything that came out of his mouth when I called, my car sat in a lot for 2 weeks doing nothing and my rental has to be returned in 2 week when I could've just had it moved there AND THEY ACTUALLY HAVE 5 STAR REVIEWS UNLIKE THIS TRASH EXCUSE OF A SERVICE CENTER. BELIEVE ALL THE 1 STAR REVIEWS DON'T TAKE IT HERE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unethical, Unprofessional and Extremely rude

By OB1964 on 6/23/2017 at 6:03 PM. Helped by John S, Sal and Jorge.

This was mine most unpleasant experience ever buying a car and I bought my 1st car in 1984 so my buying experience goes way back. The dealership presented an offer in writing and then when I got to the dealership they did not honor it claiming they just needed me to drive to the dealership so they can begin negotiation again. Not only were the people rude and unprofessional (Stay away from Sal) they were unapologetic for the tactic they use to deceive you. Anyone reading this I would humbly request to not buy your car from this dealership.

I would not recommend this dealer.

Overall Rating

1.3  

2   Customer Service
1   Friendliness
1   Overall Experience

Back to Ocean Honda San Juan for me

By hondatoyota on 10/21/2015 at 10:26 PM. Helped by Saib Gonzalez.

I tried this dealership because it is close to my job and San Juan Capistrano is out of my way now. To remain positive I will say that only Norm Reeves Irvine has a service department that would be worse than Freeway Honda. At least my car was checked in, I think the service advisers have other things to do because Saib Gonzalez wasn't really interested in listening to me and was glad to get me out of the door this morning. Maybe I went on an off day but there wasn't enough interest here by the employees to warrant a return visit, so I will assume the Sales Department is no different, what happens in the service department is always an indicator of the kind of Sales Department and overall general management of a dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Freeway Honda Is Great

By S B on 5/10/2015 at 4:57 AM. Helped by Amir Fatanat.

The car-buying process at Freeway Honda smooth and comfortable. The entire team made sure everything was handled efficiently. It was a great expereience from start to finish.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Jeff Page The Best Technician!

By vrosie108 on 5/10/2015 at 4:29 AM. Helped by Jeff Page, & Jay Reyes.

The only reason why I like this dealship so much, is that they have one of the best technicians by the name of Jeff Page. He is a trustworthy and honest technician. Jeff is the only person that I will only allow to work on my car. Next time you need a service ask for Jeff and believe me you wont be dissatisfied..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Alli on 5/6/2015 at 9:06 PM. Helped by Brad, Brando, Jamie.

The entire team at Freeway Honda is extremely polite and solicitous. They respect the customer's time and work to make the service process quick and efficient. I have been to many Honda Service Departments over the years. Freeway Honda is the best and most reasonably priced I have found.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My good Experience @ Freway Honda Service Dpm.

By Vicyferlovelililevi on 5/5/2015 at 1:08 AM. Helped by Saib Gonzalez.

I like Freeway Honda because their technicians are always nice and they are experts on what they are doing. Beside that they always provide a summary on what they performed on my car and recommend type of maintenance services my car would need. Thanks Freeway Honda Setvice Dpmt.!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond Service and Value

By feuereimer on 5/1/2015 at 4:19 PM. Helped by Steve Sotelo.

After dealing with many Honda dealers and getting frustrated, Steve Sotello helped me find the right mini van for my family within my budget and my needs. There was no up-sell or pressure. Although I was looking for a used model, I ended up buying new because I was offered a deal I couldn't refuse. Thanks Steve and Freeway Honda.... my family loves this van!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Luzp111 on 4/30/2015 at 10:39 PM. Helped by Everyone in the service department.

The folks at Honda dealership are friendly, helpful, and answered all the questions I had. Being new to Santa Ana I was looking for a place to take my Honda for service and I found my place. Their complimentary coffee is one of the perks that keeps me coming back ;). Thanks to the Service Department especially, service was fast and parts came in on time. Keep up the good job!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Wonderful and friendly service!

By Happy customer on 5/1/2015 at 7:24 AM. Helped by Don't remember.

Very friendly and knowledgeable! Explained the next recommend service with a smile! Very reasonable prices and you leave with a very clean car! Bringing my moms Honda in next week!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bad counterweight on wheel.

By sjx1000 on 5/1/2015 at 3:46 AM. Helped by Dont Remember..

Hi: I brought my 2007 Honda Civic for a maintenance package and to figure out a strange clicking sound. The staff diagnosed a bad weight on the wheel and fixed it. Not only did the car not click anymore - the wheel balance that they did for me made the car run nice and smooth again. And they included that fix in the package deal. I am a very satisfied customer. See you guys soon! Thanks, Steve..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change in less than an hour!

By Big D on 4/30/2015 at 10:21 PM. Helped by Sean.

I had my oil, filter and tires rotated in less than an hour on my 2014 CRV. That was really nice since I had my 4 year and 5 month old grandsons with me!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

service adviser Kevin Nessl is very kind and warm

By Ren92618 on 4/30/2015 at 11:21 PM. Helped by Kevin Nessl.

Recently, my 1999 Honda Accord stopped at idle twice, it was diagnosed as ignition switch problem. Since a campaign of recall on this issue was done before, Kevin Nessl tried to re-do a recall on behalf of customer. Even the recall was not processed after mechanical verification, I have to thank him for his honesty and kind help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By David91 on 4/30/2015 at 10:25 PM. Helped by Brando.

We have always experienced great service from Brando in the service dept. Any work or maintenance is done correctly and on time. We would recommend the service dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By e.grodt on 4/30/2015 at 9:40 PM. Helped by On Line Sales Manager.

Purchased a certified Honda Accord. The car was exceptionally clean and in perfect condition. Sales handled the sale in a very curtious and expedient manner. It was a pleasure working with this company and I diffinetally will return when in the market for another automobile.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Exceptional experience at Freeway Honda

By Kelly Coultrup on 4/30/2015 at 9:55 PM. Helped by Michael Corona, Sal Gutierrez, Hector Rios, Derrick Van Nieulander, Pierre Layoun, Omar Cabrera.

We had a great experience buying a 2012 Certified, Pre-Owned Pilot. It ended up with some issues, so they a provided a replacement that was a huge upgrade from the first deal. The General Manager, Sales Managers, Finance Manager, and especially our sales guy Michael Corona were all very understanding, helpful and courteous. We did not make a stink about the first car, just told them our concerns. They took it on themselves to step up and address it all in a way that was more fair to us. I don't know where the stories come from with dealerships and car corporations screwing their customers. It sure must not come from Freeway Honda. I am telling anyone that asks to see Freeway Honda if they need a car.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Bought a used car

By dva on 4/30/2015 at 8:34 PM. Helped by joan.

I bought a used car a few months back and am pretty much happy with that. I dont have any problems with the car so far. Thanks . . . . . .

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Purchased a brand new car, put $10,000.00 down. Very...

By Soccermom27 on 7/1/2013 at 8:20 PM. Helped by Sal/Victor.

Purchased a brand new car, put $10,000.00 down. Very clearly asked if their was a prepayment penalty if we paid the car off early, a very clear answer of "no" was replied by this dealership. Now it's been 2 months and guess what, they now say......."well the fiancé company has to get something". Very small line item 1D ON THE BACK of the contract tells a little something about this $75.00 fee, that the dealership lied about during contract signing. Buyer beware, this dealership doesn't tell the truth, just what it takes to get you to buy the car.

I would not recommend this dealer.