Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
1.8  
Friendliness
2  
Overall Experience
1.8  
Price
2.6  
Quality of Work
2  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!

By LoveMyBolt on 6/19/2017 at 4:41 AM. Helped by Muhammad Moghul.

Wanted very much to lease a Bolt, and found the experience so very much better than I expected. Very courteous treatment and a terrific price.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible, unethical sales tactics

By Thegap77 on 3/27/2017 at 5:31 AM. Helped by Manager.

Changed quoted, written offers in front of me hoping I wouldn't catch it. Crazy, how they kept playing with numbers rather than just say they couldn't give me a better price After, 1 manager told me to go buy a car elsewhere, after I had asked them to just stick with 1 set of numbers

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service is poor

By 510pardeep on 9/10/2016 at 7:35 PM. Helped by Service.

Worst customer service from the service people waited 40 mins in my car for someone to come help me even after tht I had to go ask them for help I even had an appointment

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

why so bad?

By review on 8/7/2016 at 1:22 AM. Helped by Service advisors.

OMG, how can worse become worst? You should go to this dealership if you are first one in line and 2 customers after you get serviced before you. Then service manager came and tried to diffuse it. You should give your car for servicing here if you don't want to be informed after the servicing is done. Service advisor doesn't care to inform you that your car is done. We are going back to San Jose. It is OK to drive all the way from Fremont to San Jose to get a good service instead of getting a bad going on worse. Didn't dare to go to the restroom again since last time experienced it was the worst smelling one. Didn't dare to ask for shuttle since the shuttle driver made us wait over 2 hrs before. Once we used his services and I was the last one to drop off, so offered him a tea and he came in and sat for 1 hr just chatting. No wonder, his this habit is making other customers wait for hours.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Bad Service and Very Disrespectful

By Diesel1377 on 3/14/2016 at 8:57 PM. Helped by "June", Joel, Chris, Jason.

This is the worst dealership I have ever been to. I have been shopping for a new vehicle for the past few months and have never been treated so disrespectfully by dealership until I arrived at Fremont Chevrolet. At first, I was dealing with Joel, who was nice, but pawned me off on “June”. “June” was pleasant, funny, and easy to deal with, and he would get 5 stars, if I wasn’t reviewing the dealership. That being said, Joel, internet sales, Jason, sales manager, and Chris, finance manager were nothing short of condescending, manipulative, and downright liars who couldn’t keep their stories or policies straight. They were “pleasant” until they had me on the “hook” to buy the vehicle, but when I refused to run a credit check with them, and attempted to get my private loan officer involved to purchase the vehicle, it suddenly became unavailable. I was talked over when I asked questions about their Homeland Security “OFAC” check, that is supposedly mandatory (even though NADA and NIADA say that it is not), and was accused of being a liar by Chris, when I called them out on the misinformation that I was receiving from them. I will never recommend this dealership to anyone ever and am greatly disappointed in the disservice I received. Dealerships like this is the reason why car salesmen get a bad report.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying a car

By poohbear on 6/25/2015 at 5:00 PM. Helped by Ken t.

We stopped in not sure of buying a car.but ended up we did.the salesman knew his cars and was very pleasant throughout the whole process...and was very helpful in explaining everything concerning the car and fixing everything he could..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have always had trouble going into a dealership and...

By HappyMalibuDriver on 10/24/2013 at 11:14 PM. Helped by clark saxberg and chris sims.

I have always had trouble going into a dealership and getting bullied into buying a car. But at Fremont Chevrolet this is not the case. Clark Saxberg made me feel like I was inportant and took the time to explain everything from test drive to mr driving home. His Manager was also the same way. I asked for a price and got one within minutes, asked for the invoice and again no problem. At other dealerships I have been to getting those two requests took a long long time. And I hate just sitting around. Please give them a chance. If you value your time, this is a place that is worth the shot of trying out. 5 stars and big thumbs up to FREMONT CHEVROLET. I love my new 2013 Malibu!!

I would recommend this dealer.