Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.6  
Friendliness
2.6  
Overall Experience
2.6  
Price
2.8  
Quality of Work
2.6  
Service
2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Customer service

By MDX on 7/25/2017 at 4:31 AM. Helped by Steve Sweet.

WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr asked me to jump my vehicle to bring it in a third time to see what's wrong. Home alone, car is nose end stuck in my garage... I wonder if his wife can jump a car, or wants to deal with a third dead battery? All I asked was for them to bring me another Battery so I can have my son (when he's off work) put it in the vehicle so I can drive it to their facility the next morning! I work 8-5 Monday-Friday. Thank you AGAIN for the inconvenience. Instead i have to call a Tow company to have it towed to their shop!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

HORRIBLE!

By Kamille on 5/25/2017 at 9:41 PM. Helped by Unknown.

HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service again. Very rude employees!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible, unfriendly employees

By Wonder on 5/18/2017 at 8:00 AM. Helped by All.

My husband purchased a car there and every times we went back for services, they treated us like they never seen us before. We approached whoever, they barely smile. We asked questions or talked about cars, they ignored it. Every time I went with my husband for services I felt uncomfortable going there. I told my husband I will not going back there with him anymore.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking to purchase a Honda CR-V

By CA_Jack on 12/11/2015 at 6:31 PM. Helped by Ed Ramsey, Dixie Carrier (?).

I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fresno Acura

By Sportsmom1 on 12/9/2015 at 12:26 AM. Helped by Daniel.

Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed to be replaced but not all four.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service

By Joe on 10/19/2015 at 7:02 PM. Helped by All.

The only good thing about this place is that they sell acura's. The customer service is horrible, unless you're looking to buy then they treat you like royalty but after you've signed on the dotted line your just another customer. To bad it's the only acura dealer in fresno. Next time I buy acura it will be from an out of town dealer. Don't make the mistake of buying here.

I would not recommend this dealer.

Overall Rating

2.5  

2   Customer Service
4   Friendliness
2   Overall Experience
2   Quality of Work

Made appointment for service of my MDX for airbag...

By trackster66 on 3/23/2014 at 1:12 AM. Helped by Tom wilson.

Made appointment for service of my MDX for airbag malfunction for Thursday morning. Drove 140 miles from San Luis Obispo for service. Explained to service advisor what needed to be done. Airbag, oil change paint touch up. Got call from service advisor that driver seatbelt buckle needed to be replaced to fix airbag issue. Also, front engine mount had broken and needed replacement. Authorized repair, got loaner car and decided to stay in Fresno area until Friday. Friday morning got call, airbag part did not arrive. Decided to stay another day until Sat morning and return to central coast late Sat morning. Reminded service advisor not to forget add on item paint touch up. Was assured everything would be taken care off, will call back with update sat morning. Sat morning 10am, no call. Called service at 10am, part was in, will take an hour or so to fix the airbag issue. Arrived at dealership 12.15 pm. Car not ready,floor jack under car in garage. It was obvious to me car had sat in a parking lot at acura service for the last two days and they were just now getting around to performing all the service issues, i.e engine mount, airbag, paint touch up and minor service (oil change). Waited until 1.30 pm when it was cheerily announced my car was ready. Missed several appointments in San luis obispo after returning late after two days. Paint touch up service was never performed. When I mentioned this at the service desk I received a heartfelt " sorry about that hon". I have been a customer at Fresno Acura for 10 years and always been satisfied, but after this experience will find another dealer to get my car serviced.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I would not recommend this dealership to anyone. The...

By ccaro on 9/3/2012 at 1:39 AM. Helped by Jason Garcia.

I would not recommend this dealership to anyone. The general manager specifically, Jason Garcia, does not care about customer satisfaction and will not try to come to a compromise with customer issues.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I recently visited the Dealer and I could not believe the...

By Jburner on 7/4/2012 at 12:17 AM. Helped by Clint Sorenson.

I recently visited the Dealer and I could not believe the General Manager and his professionalism or lack of. I was embarassed for him.. He thought since I was a woman I didnt know how to shop for a car. He tried to charge me way over the value and way over the price that was listed on the internet. I do not recommend this Dealer especially not women or someone that is somewhat educated..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My wife n I recently purchased a 2009 TL and I dealt with...

By smcnaughton on 7/3/2012 at 11:25 PM. Helped by Clint sorenson.

My wife n I recently purchased a 2009 TL and I dealt with the General Manager. I dont recommend this dealer at all. U would think by dealing with the management staff u would get a certain level of professionalism. I was mistakingly wrong.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I have bought many new cars over the years and Fresno...

By josephmvonmoos on 1/22/2012 at 12:40 AM. Helped by Phillip Hughitt and Jason Garcia.

I have bought many new cars over the years and Fresno Accura has been the most pleasant new car buying experience this I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you are looking to purchase a New or Used Acura or any...

By EnJayc on 12/26/2011 at 5:48 PM. Helped by Edward Ramsey.

If you are looking to purchase a New or Used Acura or any car, go and visit Fresno Acura. I had an amazing experience with this dealership. They are friendly and provide great customer service. During my wait to get my car financed, Edward Ramsey, who was my dealer, checked up on me a number of times to make sure that I was comfortable. My overall experience with this dealership was amazing. Edward got me in the exact car that I wanted and even had the car detailed for me. I will definitely come back to purchase from them again. Simply amazing! I recommend speaking to Edward Ramsey during your visit to Fresno Acura. Thanks Ed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Exceptional customer service!!! Thoughtful, friendly...

By Nickmarzullo on 11/21/2011 at 10:27 PM. Helped by Jorge :) George.

Exceptional customer service!!! Thoughtful, friendly atmosphere. Never a pain to have to get car serviced. Always very well looked after. Cookies and coffee are killer!! Love love love Fresno Acura! Thanks for all your hard work guys! Your dilligence and patience demonstrate the pride you take in your workplace and customers. The most important and appreciated components my boyfriend and I always appreciate are your positive attitudes your smiles and your concern in our Acura experience- whether it's our first visit our our hundredth. The valley heat doesn't ever falter the atmosphere of this dealership. Always a pleasure guys!! Wish I drove an Acura too!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everone there was very pleasant! I live the dealership...

By neidra on 11/18/2011 at 3:43 AM. Helped by BRIAN WADE!.

Everone there was very pleasant! I live the dealership and the car, it was the best experience I has with buying a car! they are all awesome! I love the follow up! If you are considering buying an Acura or a car in general go to this place ASAP! thank you everyone at Acura and especially Brian Wade!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I gave it this review because I ways asked to. If I...

By bardini on 11/11/2011 at 12:12 AM. Helped by Brain Wade.

I gave it this review because I ways asked to. If I wasn't satisfied with sales person or dealer then you would get a drifferent review. Thank you\Jim Bardini

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Harris and Clint always easy to deal with. i have bought...

By soley13 on 11/10/2011 at 5:57 PM. Helped by Harris.

Harris and Clint always easy to deal with. i have bought many cars their as well as reccommending to others. Harris is up to speed on all the cars and always goes the extra mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fresno Acura went above and beyonf to help me get what...

By 12carol on 9/30/2011 at 6:23 PM. Helped by Brian wade.

Fresno Acura went above and beyonf to help me get what I wanted for my transportation needs. I am happy that I have continued to do business directly with Acura. I believe that I have been treated very well by Fresno Acura in providing me what I needed. I am very happy with the results of my purchase and that I was able to not only get the loan but also get a better long term relationship with Acura by protecting my car with options provided by financing Carol Torres

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I've dealing with this dealership for about 3 years now....

By Ajmito on 9/29/2011 at 6:43 PM. Helped by Tom Simpson/ Harris Prieto.

I've dealing with this dealership for about 3 years now. The two persons I've been dealing with most of the time are Tom Simpson and Harris Prieto. Both of them have been great to me. They always try to help and make time to talk and explain things. Tom is always understanding and tries to get me the best option available to him. Harris sat with me several times to show me the newer models and discussed the different buying options. The reception staff are also very friendly and welcoming. Overall I like this dealership a lot and would highly recommend it if you're considering an Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My first experience with the dealership. From 1st...

By G Babcock on 9/22/2011 at 6:30 AM. Helped by Harris Prieto.

My first experience with the dealership. From 1st impression I am looking forward to returning for service on my new car and meeting more staff and learning more about Acura. Was very pleased with the sales personel from 1st introduction to the test drive and through the final paperwork. Very friendly, personable, and efficient. Gene Babcock Fresno, CA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fresno Acura was a painless experience and Brian Wade our...

By charlieboss57 on 9/11/2011 at 4:03 AM. Helped by brian wade.

Fresno Acura was a painless experience and Brian Wade our salesman was professional, had exceptional knowledge of the Acura TL and was very receptive to our needs. My wife and myself went to other Acura dealers in the valley, but by far Fresno Acura is a step ahead of the rest.

I would recommend this dealer.