Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.4  
Overall Experience
4.2  
Price
4  
Quality of Work
4  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Quality of Work

Worst dealership experience

By TNT on 7/20/2018 at 2:43 AM. Helped by Not applicable, all bad.

Everything was great with the internet sales reps, Scott and Phillip. Once you are past them you travel down a dark unfriendly and unprofessional rabbit hole. Wait until you need service. The “express” oil change is two hours. They don’t make appointments. They don’t see the need to convenience their buyers after the deal. Everyone at both the Clovis and Fresno service departments are unfriendly and basically couldn’t care less. Last vehicle I will buy at Fresno Chrysler Jeep. I can spend my $62k anywhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Pobob1 on 7/19/2018 at 4:34 PM. Helped by Scott was outstanding.

Finally, a no b{#%%^it dealership. We had a good experience when we bought our Jeep Ribicon, that we thought we’d go back. We gave them 2 hours and they were good to their word! We now have a new SRT Durango

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 GRAND CHEROKEE ALTITUDE 4X2

By GOLDIE REYNA on 4/13/2018 at 8:29 PM. Helped by Phillip, Scott, David, Richard.

Agreed on the price over the internet Phillip, Scott, David and Richard absolutely wonderful!!! Everyone at the Dealership was great... They had my Jeep ready when i got there with my name on it with Sold VIP.. It was Fast was done and on the road in no time.....Thank you All..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Jeep Rubicon

By polky105 on 2/21/2018 at 11:57 PM. Helped by Phillip - internet sales.

Agreed on price for new Jeep over the phone with Phillip aswell as trade in value(just needed some photos and vin) as i am over 100 miles away wanted to get everything lined up before making the trip. Got there and my Jeep was ready there was no trick to try to inflate the cost of the new Jeep or diminish my trade in value. Easy transaction/ no BS/ and I left with a full tank of gas. Very hassle free and pleasant experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Spent the least time in negotiating for the final price.

By Johnny C on 12/14/2017 at 8:10 PM. Helped by Scott Dryden / Phillip Olivarez / David.

1. Your Internet Department Personnel, Scott/Phillip/David, have been very patient and helpful. Despite my difficulty in telephone communications due to prior surgery, they utilized email very efficiently and effectively.. 2. We have known this location on Blackstone since 1970's. We bought K-car, Dodge Colt, and a Grand Caravan,when it was under the names of "FRESNO DODGE" and then "Lithia". 3. Since we have been retired for almost 20 years, we have bought many cars in the past. But, this time We spent the shortest time in negotiating for the final price. 4. We hope your Service Department personnel would be as helpful as your Sales Department Personnel (particularly Internet Department Personnel)

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Do not finance at dealership

By Maggiehebeish on 11/28/2017 at 7:20 AM. Helped by Na.

Most of the experience was fine. We put 4K down on the car, only to have the dealership sell the loan to Ally, 2 weeks after purchasing the car we had a car payment that then put us in collections. We gets a car payment 2 weeks after putting money down into a vehicle? Only shows the customer does not come first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly

By Taylor on 11/17/2017 at 4:52 PM. Helped by Phillip/Scott.

Started asking questions via email with Scott who was a huge help. Scott helped me get the exact car we wanted and the price we wanted too. Came to the dealership and Phillip helped us with our trade and gave us a great price for it. One of the fastest vehicle purchases I’ve ever made.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By ANITA M HERNANDEZ on 11/9/2017 at 7:26 PM. Helped by Scott.

Great customer service, friendly, and helpful. they were honest. We would recommend this dealership to friends and family. In the future we will return to dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Scott was beyond helpful and provided great service.

By Rmartinez104 on 10/6/2017 at 3:34 PM. Helped by Scott Dryden.

That worked with us and made it possible to get our dream car! The staff was very friendly and helpful. I would recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional, courteous, expert, sales person

By ramlover on 9/14/2017 at 1:45 AM. Helped by Phillip Olivarez and Richard Ari.

I live 3 hours from dealer, using internet sales manager as an contact (second time in 2 years) was very helpful based on great experience before. Time spent discussing purchase price very short. I was not pushed at all and felt in control. Phillip Olivarez and Richard Ari both personable and professional.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Repeat Customer

By Tomgpdx on 9/1/2017 at 10:26 PM. Helped by Giovani, Robert, John..

Bought several trucks, Jeeps and cars over the years from this dealership. Always worked with us to get a very good deal. After sale service has been excellent. Definetly would purchase again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Our Jeep on 8/15/2017 at 3:47 AM. Helped by Phillip Olivarez and Robert Keenan.

Fresno Chrysler Dodge Jeep Ram made our buying experience a pleasant one. Everything was handled timely and very professionally. I would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy about my puchase.

By TrippD559 on 7/23/2017 at 5:01 PM. Helped by Scott.

The sales staff was great. I love my new car. I exepcted to drive out with the two wheel drive. But Jeep found a way to give me the 4WD and meet my budget monthly payment

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, quick and painless!

By Cory on 7/24/2017 at 7:21 PM. Helped by Phillip (in the office) and Manny (on the lot)..

We went to other dealerships first who just wanted to haggle for hours. Phillip at Fresno Dodge was great. No haggling, fair price and low pressure sales team. We'll make them our first stop next time we're ready to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great, just wish you where closer to my house.

By frog on 7/19/2017 at 2:57 PM. Helped by Scott Dryden.

I drove 160 mi. to get the color and packages I wanted ,and got a great deal. and a great deal on my trade in.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Finally a Good One!

By nowajeepowner on 7/4/2017 at 3:43 PM. Helped by Scott.

I tried with 3 local Bay Area dealers to get this deal done and there was nothing but the usual expected car dealer shenanigans. I finally found Fresno (a 3.5 hour drive each way for me) and worked with Scott, who was honest and a straight shooter. Thanks Scott, I got the vehicle I wanted without the nuttiness that so many dealers think is the way to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and Easy

By Timbutler on 7/3/2017 at 8:59 PM. Helped by Tim Finnegan.

Tim was great! Won't buy anywhere else. Service was great, fast, and painless. Got a fair price and terrific service. Thanks a ton Tim

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Easy and fast!

By Brandi Newton on 6/19/2017 at 5:46 PM. Helped by Kyle Bier.

After visiting another Jeep dealer in town and receiving vague answers to my questions about leasing a Renegade, I called Fresno Chrysler Dodge Jeep Ram and was lucky that Kyle Bier picked up the phone. He was very knowledgable and I met up with him the next morning. He didn't try to upsell me or steer me in another direction. Instead, he listened to what I wanted (color, rims, style, etc) and found me exactly what I was looking for. Within and hour and a half, and having to put no money down, I was walking out of there with my new lease signed. It was painless and I appreciate the effort he went through to get me the best deal. I would highly recommend this dealership if looking to buy or lease a car, and especially Kyle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Stephen Taylor on 6/14/2017 at 5:00 PM. Helped by Scott, Robert.

I had a unique car buying experience in that the truck with the specifications I wanted was located about four hours away from where I live. Although the truck was already at a great price with a sale and rebates, I had a limited bargaining position because of my distance, my limited alternatives, and other potential buyers. That being said, I still had a great experience with Scott in Sales and Robert in Financing. I never felt rushed or pushed around, and I feel like they appreciated me as a customer. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By Michael K on 2/21/2017 at 5:56 AM. Helped by Wendy, Randy, and Jennifer.

One of the worst service departments I have ever encountered. The staff (Wendy, Randy, and Jennifer) need more training. The staff is so overwhelmed that they can't give proper customer service. Two days after I had my car worked on my check engine light came on and they expected me to pay more money for them to diagnose it. For all I know they did something to my car when they didn't properly fix it the first time. This isn't my first encounter with this dealership. I have visited them 6 times over the last year (because they are the local Dodge dealership) and have been less then impressed with their service. Save your money and time! Go somewhere else!

I would not recommend this dealer.