Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.5  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience overall

By Scrappy803 on 9/3/2019 at 1:55 AM. Helped by Scott.

Everyone was friendly no pressure at all, Fresno Jeep worked to get me the best deal they possibly could and I was in and out in under 3 hours with my new Cherokee at a payment I was comfortable with, and 6 years maintenance included.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Time for family car

By Erick T on 8/20/2019 at 11:32 PM. Helped by Scott.

We got what we , or should I say what my wife wanted . Black on black and plenty of room. Scott was great thx for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By KtH.16 on 8/17/2019 at 10:22 PM. Helped by Phillip O..

Outstanding customer service! Phillip was able to help me find the car I wanted for the right price! My entire experience with Fresno CDJR was top notch! I was greeted at my car door upon arrival, paperwork was a breeze, everything was ready to go, new new car was freshly detailed and sparkling! Phillip even helped push my baby stroller and install the car seat into my new car. Not an easy task!! I’m very pleased and appreciative of all the efforts made to get this transaction done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Rick on 6/5/2019 at 7:10 PM. Helped by Phillip, Robert.

We found the Pacifica we wanted on the internet and requested an internet price. The price was good. We drove from Yuba City, CA (200 miles) to pick up the car. The salesman and finance manager found us better discounts and rebates than we could find ourselves. Phillip was excellent as a salesman and answered all of our questions. Robert was excellent as a finance manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and amazing service

By Barseg on 6/2/2019 at 2:23 AM. Helped by Scott.

I had a great experiance at Fresno dodge. My sales rep was amazing he treated me with respect and didnt pressure me at all. I am very happy and will always visit if I need another car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Inspect your car after service

By Manuel on 5/31/2019 at 5:49 PM. Helped by Dont remember name.

Bought a car at Fresno dodge on blackstone, with about 11k miles on it . I was second owner and I got extended warranty and all and life time oil changes , well after inspecting my car one day I saw missing hardware too my fan assembly which caused it too rub on the engine and cut my fan wires , I took it back and told them what I found , they wanted too still charge me 500 dollars too replace harness . I didnt remove the bolts and they claimed they didnt either . Even though all the work has been done by them , 1 year ago and couple of months I had power steering pump replaced and they are the only ones who worked on it or go under my hood . but I was still being charged a inspection fee for what I already knew and i was just told they dont know how the hardware went missing . I Didnt like the service ,I now go too Clovis So I can get my oil changes. Also service manager was a bit rude and not helpful at all. she just wanted too charge me instead of actually help . I do regular oil services so I was there every 4 to 5 months . Not anymore .check your car before u leave the lot . They also made a dent threw the inside of my door when replacing a window motor which I still have a dent with paint missing . Never got a call back or fixed. They didnt care if I left unhappy or about my car which I played big money for . Dont buy here or get service!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would Highly Recommend

By s_lazo on 5/30/2019 at 4:21 PM. Helped by Dave Clarke and Gio Villanueava.

I'm very pleased with the service I received at this dealership. I highly recommend Dave, he made the process very easy and answered any and all questions we had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great buying experience

By ryan on 5/29/2019 at 4:54 PM. Helped by Philip Olivarez.

Fresno chrysler jeep was able to match discount given in San Jose dealerships. Los angeles dealerships wouldn’t even match those low prices. Easier to buy locally. No haggling needed...able to get low price with just one email. On day of purchasing car, the whole process took less than 1hour. Philip in internet dept was great. No sales pressure for add ons. Overall great experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Almost unbelievable

By nothankyou on 5/17/2019 at 6:57 PM. Helped by no thank you.

I never do reviews but I just have to say something. They repaired things that were not needed, recommended more repairs that were not needed, and then botched the repairs that finally were needed. They recommended a replacement engine! It was an almost unbelievable experience. I was just happy to get past it and was done until today when I got a call from them wanting me to trade in my pickup. I would never go back and never recommend this place. To be clear i want the lowest rating possible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and people working there!

By Baseball Peggy on 5/8/2019 at 10:47 PM. Helped by Tim Finegan Jr. and Phillip Olivarez.

Every time we go there we r treated by warm and friendly staff! Our needs r met quickly and accurately! They go above and beyond to accommodate us! Whether it’s the Sales dept., Service dept., or the Parts dept.! Highly recommend this dealership on Blackstone Avenue!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very quick and easy no nonsense experience

By Farm boy on 5/6/2019 at 12:30 AM. Helped by Philip Olivarez.

Very professional and quick to answer all my questions Philip does an outstanding job of customer service this is my second purchase from this dealer looking forward to more in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple and easy

By Tangle ridge on 5/4/2019 at 6:45 PM. Helped by Scott.

Scoot did a great job to make my visit as easy and painless as possible. He did a great job to get me the best deal and made sure all my questions and concerns where addressed and taken care of.

I would recommend this dealer.

Overall Rating

2.2  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Took my Dodge to repair a check engine light.

By Dodgesucks on 4/29/2019 at 10:45 PM. Helped by Service.

The mechanic had no idea what the problem was. From wires to gr valve. Couldn’t figure it out but the bill was getting very high. Service was horrible. Went to pick up my truck and they did not help me. I left will see how long it takes them to get my truck. This is in Fresno dodge. Words experience I’ve ever had

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience. Phil was very pleasant and honest

By Ram1500 on 3/20/2019 at 7:34 PM. Helped by Philip Olivarez.

This is the second vehicle I purchased from Fresno Chrysler Dodge. Both experiences were pleasant. I liked the transparency and professionalism that Phil displayed. He went above and beyond what was necessary. Robert in finance was excellent as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rubicon purchase 2019

By Polo2019 on 1/31/2019 at 10:58 PM. Helped by Scott.

The sales team at the dealership was knowledgeable, helpful, and always there to support. The finance and sales managers were super supportive and I will highly recommend them to my friends, family, and coworkers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Scott

By Rey on 1/31/2019 at 4:03 AM. Helped by Shafi (?).

We’ve been looking for a car or truck the last few weeks. We spent 2 days at Gill in Madeira trying to work out a deal. When we got home we received a call from “Scott” at Fresno Dodge. I told him what we wanted and the monthly payment. He got us as close as Gill ever tried. Thanks to Scott for being honest with us...A car salesman that tells the truth upfront. Kudo’s for having such a friendly and honest man on board.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make buying a car like if should be.

By Jon & Robin Bice on 1/29/2019 at 9:44 PM. Helped by Phillip.

The best car buying experience I have had in thirty years. Professional from the word go. We were in and out of the dealership in forty-five minutes. As we were driving off the lot my wife says,"That was by far the best buying experience we have ever had, it sure beats three hours." We have bought forty-seven cars and trucks in the last thirty years, so we have a strong basis to make that statement. Our salesperson, Phillip, was the key in making it so easy. He had everything ready when we got there, we were coming from Bakersfield. And that is another story, we bought in Fresno because our dealer in Bakersfield was not as professional and could not get their act together. In all, if you are going to buy a Chrysler product, wherever you are, and drive to Fresno Chrysler Dodge Jeep and Ram, you won't be sorry you did.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

RUN DONT BUY HERE

By sara on 12/12/2018 at 4:37 PM. Helped by KYLE, TIM, JOHNATHAN, MANNY.

Don't buy ANYTHING from Fresno Chrysler. Their salesman talked me into buying a NEW 2019 Jeep, they took my down payment after we agreed to the price and then DID NOT put the correct price on the contract. I confronted Kyle and he canceled 4 contracts I signed yet to find fault in each one and confronted his mistakes on. He wrote up 4 additional contracts which I refused to sign on 11/29. The one I finally signed was on 11/29 and still $592 over the agreed price. But better than 10K+ over the agreed price. My main issue was when this 2019 Brand New Jeep Cherokee ended up reversing on me in Park! & reversing on me in Drive!! To have the vehicle returned for service on 11/30 and be yelled at by Tim because he "had a long day" he said. He yelled at Wendy "Don't service her vehicle" then yelled at me and my mom "take your vehicle and get off my property!" We couldn't drive it it's not safe. I waited 2 hours for it to be TOWED 2 miles to them, if It was safe to drive I would have driven it 2 miles to them instead of WAITING 2 hours for a TOW. On top of that, I told my mom lets just get off his property as he ordered and as we were walking to My Moms car his employee claiming to be named "Manny" a "sales manager" Throws my brand new car keys AT My mom and I which HIT her Car AND the Street !!!! Fearful, We left ! On top of this I was only given ONE Key when I bought the vehicle. Kyle dated my contract I signed on 11/29 he dated it 11/28 to cover up his continuous attempts to FRAUD Me. Aside from all this, Tim didn't want to even hear about his employee or the car's problems after just one day driving it 45 miles. Tim said it won't change anything and that he had to get back to selling cars and had no time for my concerns. I PUT 10,200 DOLLARS Down on this SUV. To learn on 11/30 it IS A RECALL at the time It needed Service. I was at this dealership from around 4pm to 1040pm at night on 11/28. on Dec 1 I was threatened that the SUV will be REPO'd if I didn't drive it off Tim's lot. I arranged corporate to contact TIM and tell him he HAS To release my SUV To My TOW Truck. So he did. He told my TOW guy don't take the vehicle to Clovis Chrysler because he OWNS Clovis too. Tim is the owners son HUH? Well. Then I want to talk to his daddy..... This is not how you treat a customer who gives you 10,200 dollars Cash. Avoid this dealership and every dealership in Fresno Like the Plague ! because apparently he owns just about all of them. Yeah Tim was yelling at me and I was crying. I won't be crying anymore. I just received my second key finally after 2 weeks and they damaged and scratched up that key too. This won't be the only place you hear from me..... The idiocy of this dealership has caused me sleepless nights of stress.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low pressure, informative, accommodating

By goRAM19 on 12/12/2018 at 5:49 AM. Helped by Phillip.

Our sales person was very accommodating and eager to answer every question we had. When it came time to talk price he informed us of the available discounts and helped us find a more desirable vehicle at a nearby dealership under the same ownership. He had it delivered from across town while we were reviewing paperwork so we could see it first hand. The paperwork process was smooth and we felt like we got a good price and the vehicle we wanted. We'd definitely go back for our next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Jeep Cherokee

By Luvjeeps on 11/24/2018 at 5:48 PM. Helped by Scott, Phillip, and Robert.

Customer service was outstanding. No pressure at all from Scott, Phillip or Robert. Easy process and they met my purchasing requirements. Definitely recommend stopping by and speaking to them if you’re in the market. I already miss my Jeep Wrangler but the Cherokee is a great alternative.

I would recommend this dealer.