Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.6  
Friendliness
2.8  
Overall Experience
2.5  
Price
2.9  
Quality of Work
2.8  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

PEOPLE BE LEERY OF SERVICE DEPARTMENT

By gitanas2 on 8/29/2019 at 4:56 PM. Helped by Micah Springer (2 wks ago spoke to Ronnie Smith but hasn't gotten back with me like he said he would).

Friendly's Service Department damaged my vehicle after performing “unpublished recalls”, continues to evade accountability, refusing to respond to dozens of phone calls to multiple people of the course of months. I should have researched reviews before trusting Friendly to work on my suv. BBB rates Friendly Chevrolet as a "D-" Took 2012 Equinox (37,260 miles) in for car wash & add air in tires. Also to schedule a routine oil chg, tune-up & tires rotated/aligned. Service Advisor approached me & advised me of "unpublished recalls" they want to perform. I was surprised but agreed. When I went to pick up my suv, I noticed on the invoice it listed "customer states - check engine light is on, keeps having to add oil, power steering slips" None of this is true, ABSOLUTELY NOTHING WAS WRONG WITH MY EQUINOX, just took in for regular maintenance! I question why they did this, I was told they needed to write it up this way for the work to be covered under the special warranty. This is very deceptive & dishonest, shame on Friendly to deceive customers just to get work/paid! Shame on GM Corporation to allow this to happen! When I drove off, I IMMEDIATELY RETURNED TO FRIENDLY, my suv had MAJOR ISSUES: The body & frame felt like they were moving in separate directions & could jump into another lane & hit someone. Pulled to the left and when turning left, felt like axel/chassis would crack or the tire would fall off. Also the feeling of floating/skating on ice. Felt a similar feeling of driving a dune buggy in the desert, very bouncy & loose, it was a horrible terrify feeling! The engine has a whooshing noise, kind-of sounds like a super charged/high pitched turbo similar of that in a racing car! At first, I thought it was a cool sound, like my Equinox could be in the next Fast & Furious movie. However, I knew this was a problem since it didn't sound like this before. When idling, the engine seems to want to cut off, even worse if I have the AC and/or ECO button on, like it's choking. Sometimes when shifting gears, it is a hard & loud shift/jolt. I noticed all four tires were inflated to 42lbs (should be max 35lbs). Back right tire sounds like it is rubbing or grinding in the wheelbase My Equinox now sucks up gas quicker than getting a brain freeze from a Slurpee! I paid for professional detailing, which they forgot to finish twice & I had to return back. Whomever did the detailing left burn marks/scratches on both my front light covers from rushing. I'm assuming the damage was from the polishing/buffing machine rubbing on the plastic covers to hard or hot. I was told, I could buff it out, really? The air vents makes a horrible grinding/squeaking noise when switching buttons to feet/defrost etc, On a positive note... I can whip a U-turn with ease so much better than before. The digital temperature showed 77, however was 96 outside and was sitting in the sun. So Friendly took on a test drive, returned to tell me they were going to tweak & make some adjustments. I ended up taking my SUV back six times and after several calls, I was told nothing reads wrong, everything checks out. The Service Advisor I dealt with knew I had PTSD, he said "I just needed to get used to the new feeling/movements since I was more sensitive". Recently took to another Chevy dealership for a 2nd opinion, which they found several major issues & irresponsible mistakes Friendly did (I was informed they left plastic on the timing chain, when they requested the repair order, I was told it was unreadable). The damages comes to approximately $5000+. I contacted Service Manager Ronnie Smith at Friendly, he said this is the 1st he has heard of this issue & would research it and get back to me. Well, I have answered every single phone call (lets see... I have won a cruise, microsoft has detected problems with my acct, my social security has been compromised & several calls from cable companies wanting me to switch), but NOTHING FROM FRIENDLY CHEVROLET its been over 2 weeks!!! I was told by a former Friendly employee, several employees have left due to the owner being greedy & the way things are ran/handled there. All I want is for Friendly to take accountability and fix/repair the damages they caused. I left a perfectly fine vehicle but left with major damages. I want to feel safe driving my vehicle again!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Worse dealership broke my car

By coolkosa on 8/20/2019 at 5:06 PM. Helped by Ivy Yvonne (She is very good) , Tiffany , Caleb.

Worse Car dealership. I had an engine recall drop the car there to get fixed. They broke the car than fixing. Since they worked on my car I got check engine light for low engine oil to pressure. I went back to dealership and they said that its low on oil , just fill the oil and sent me back. Check engine came again and I went again and this time they took my car to inspect. After 4 days they said they cant find any possible oil leak, add a dye and sent me back again and ask me to come back in 500 miles and I went back in 500 miles. They said oil is OK and sent me back. guess what check engine came again and oil is 4 quarts low. And they took the car back and said they gonna open the engine and check again. Yeah you guessed right they didn't touched the engine until then. And Until then I had the service adviser called Ivy Yvonne and she is good. She keep you posted every day. But unfortunately she was transferred to a different department and I got a new service adviser called. One of the worse of many at friendly. She didn't reach me for 3 weeks to update about my car and I had to reach her. I called more than 10 times left her messages, paged her over few days to reach her and finally when I reach her she tool my number to reach me. Guess what? she never called me. I had to escalate the case to Chevy. I opened a case with Chevrolet and then the case was assigned to a service manager called Caleb. Guess what? Its the same story. Its being 7 weeks since I dropped the car that also since they mess my engine when fixing my engine recall and I got no clue about whats going on with my car. I am going to file a case with Better Business Bureau see if its gonna help me. If you could stay away from this dealer they are not sweet as much as they look.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not to my worst Enemy!

By Nissannever on 8/1/2019 at 9:07 PM. Helped by Too many to list. Very high turnover.

It's been said before but Zero Stars if possible. It takes a lot to get me to take the time to write a review. In this case it bears significance because having to deal with car issues is a serious and often expensive proposition. Please, please please think king and hard about utilizing "Not so friendly Chevrolet" for any type of service now or in the future. I have been trying to help my 26 year old niece with some significant issues with a '13 Camaro. The model is notorious for bad electrical systems that can effect stalling in motion, non starting, AC, heat and clutch sensor. This dealership has had this car for 6 months, she attempted to pick up twice only to find that when she drove it off the lot, is stalled and would not start. Every time they attempt to fix one issue they cause another. During this time they have had three device managers take on the issue and they are all no longer working there. Zero communication, admittance that they have made mistakes. Apology after apology. My niece finally picked the car up and asked to meet with the GM to get a comprehensive detail of exactly what has happened, status of the warranty if part labor etc. he agreed to meet with her and upon the scheduled meeting time, he ran off like a coward and sent someone to meet with her that has no knowledge of any of the issues. He was kind enough to say... "we did everything we were supposed to and went out of our way to get you a loaner when we didn't have to" then he asked where the scratch on the door came from and why was the tank 1/2 full. She had no loaner for three months and a loaner for three. Basically the car has been sitting on the service lot for 6 months untouched with nobody following up. The did manage to get 2500 bucks out of her. I could keep going on but these guys are criminals and do not care about you or your vehicle. General Motors HQ doesn't seem to care either. It's amazing you feel like driving American would mean something for an American company. What a joke. It's too bad we don't have public stoning's anymore because I would wait all day for these clowns. Please stay away from these guys. You will have a better time giving your money to charity

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Carnes2438 on 7/7/2019 at 5:35 PM. Helped by Cynthya.

Worst place ever. Took my truck to them dor rear brakes outside only wearing out three times within 20000 miles and ruined rotors and calipers every time , after keeping my truck two weeks and not being given loaner so i had to rent one and i live two hours awayand had to drive up there several times because i couldbt get a return call , ever. When i was told its ready i was told they didbt even change the rotors and that nothing is wrong with my truck , which is 500 miles from being out of warranty. They hold you hostage till you are just glad to get your car. Had also ask them to do oil change and they just seemed to have forgotten . If there is legal options i will most certainly go down that path but going up against a large company probably will be a waste of time and money . They lost a customer and i was trading my 3500 high country in with them but not in a million years would i now..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False advertising - bait and switch - STAY AWAY!!

By Waco Car Buyer on 6/30/2019 at 1:01 AM. Helped by Raymond.

Everything that is bad about that car buying experience is fully embodied by this shifty dealership. My experience is that they do not honor their own advertised price. What you see on their web site is not close to their actual price. What you see listed on their cars' windows ("$10,000 off!") is not close to their actual price. Indifferent salespeople. Loud atmosphere. Lack of honesty. I have never had a more disappointing buying experience. I ended up walking away from the table and bought my new care at 5 Star Ford.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Lemon

By Fire on 6/4/2019 at 8:06 PM. Helped by Susan.

This company is the worst.They have horrible customer service .They will sell you a lemon vehicle and not take responsibility for it. They only advise you to get a new one, not to mention they do fraudulent activities. They have you sign off on a monthly payment and when you leave to get your other party change the whole loan. Also the person who does the application to see if you qualify will open a fraud case against you and say your transfering information from the previous loan knowing this isn't true because the person is with you to sign there part of the deal. I almost hit a child twice due to the vehicle taking off by itself 2018 brand new traverse ls ..YOU HAVE BEEN WARNED.. PLEASE TAKE HEED BEFORE DEALING WITH THIS DEALERSHIP .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Doughboy on 6/4/2019 at 6:59 PM. Helped by Jimmy Rowe.

Buying our new car was great at Friendly Chev. Jimmy Rowe was so great to work with. If you are looking for a car..this is the place to go.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceptive Service Department -

By jkevind63 on 5/14/2019 at 3:07 PM. Helped by John Ballard, LOUIS LABARBERA.

Service air bag light was on when I picked up my car for a different repair issue. It was not on when I dropped it off. The drivers seat bracket on my 2012 Chevrolet Malibu broke. Never had this happen with any other car I've owned. Friendly Chevrolet said the cost to repair would be $1150. I checked the internet and found complaints from many, many other Malibu owners who've experienced the same issue. I wrote to GM corporate and they opened a case and contacted Friendly Chevrolet to work out a discounted rate. When the service adviser John Ballard called to make the appointment it was clear in his voice that they were annoyed I went to GM corporate. I took the car in this week to have it repaired. I picked it up this morning and now the "Service Air Bag" warning light is on. I told the service adviser about it and he said that the light was on when I brought the car in. IT WAS NOT. The service adviser told the manager, Louis LaBarbera and he immediately told me that the light was on when I brought the car in for repair. I tried to explain to him that it was not on but instead of listening he called me a liar and began to raise his voice in a very aggressive manner. Just as I was leaving I told him that I would contact GM corporate again and he said "you do that...have a good day, bye!" His behavior made me very uncomfortable so got in my car to leave the dealership. Just was I was leaving the service bay another customer approached me and said that she witnessed the exchange between the service manager and me. She offered her contact information in the event that I needed a witness. My receipt indicates that I requested a multi point check to be completed on my car, which I did not. There is nothing noted on the checklist about my air bag service light being on. I find that interesting since the service manger, Louis and the service adviser, John insisted the light was on when I brought the car in for repair but NOBODY made note of it or advised me that it was on. It seems obvious to me that something happened to my car while it was there that caused the "service air bag" light to come on and they want me to pay to repair it. This is deceptive at best and an attempt at theft.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Platinum Service

By Ndhdb888 on 4/30/2019 at 6:19 PM. Helped by Sebastian.

Sebastian is the BEST salesman I have dealt with in my many years of car buying. I buy new almost every year from many different manufactures and cities. This gentleman took care of me from the moment I walked in the door. He genuinely cared about my vehicle purchase, happiness, and quality of the vehicle; it WAS NOT just another sale/VIN he sold. Very attentive and followed up several times after my purchase. He is a huge asset to FC and would love to rate him a 10! TOP NOTCH!!!! Keep up the great work SB I will be back to see you on the next purchase. Regards,

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

MISLEAD. LIED TO. DISCRIMINATION.

By Blackdog1996 on 2/17/2019 at 7:24 AM. Helped by Martina. For about 20 seconds cause she thought I wasn't showing up.(even tho I called half way through my 3 HOUR DRIVE THERE.

Drove 3 hours to get a truck I searched for all over Texas, talked about it to the Salesman for a few days and we had everything finalized. I get there and I was pawned off instantly from the lady I was suppose to be meeting and knows everything that me and the guy have worked out. Get a guy that knows NOTHING and now we have to do it ALL OVER. Turns out the salesman I was talking to, was told he didn't even work there. best part? THEY SOLD THE xxxx TRUCKS I DROVE 3 HOURS TO BUY. I've owned all Chevy products for 15 years, not anymore. Me and my brother went there to both get new Silverados, but we were looked at and treated like we couldn't even afford a bowtie emblem. Really? Because how I look and dress? No respect. Someone even asked, are you lost? Cant believe it. Not chevy. But it's okay me and my brother are both going to get new Rams tomorrow. Thanks Chevy!

I would not recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Hidden Real Price

By raywillie on 1/27/2019 at 10:16 AM. Helped by Alex Reyws - Interner Sales Specialist.

Sold we an overpriced 2018 Malibu as new, the car did not have a sticker price on the windshield and it had already been driven 4800 miles. The real price was hidden in the calculations. Charged me a $1,000 Debt Cancellation fee, that I had not realized until later, they agreed to refund it but never did.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Hideous sale tatics and waste time

By Phillip P on 1/15/2019 at 2:55 AM. Helped by Lakeia, Tommy Gallatine.

I wasted my time at this dealership. I would never come back. The internet price is low, but you can't never get that price. Their sale tactics are hideous. I dealt with Lakeia / saleperson, her Internet Sale Director Tommy Galattine. I can't say they are honest. It was so distasteful that Tommy / the Sale Director had agreed to a price he would sale me the new 2018 Chevy Cruze, and as I was to finish paperwork for finance, he came out and said he could not sale me the car for the agreed price because he would lose money. At that point, he asked for more money. I walked away and refused to deal with people who could not keep their words. It was their sale tactic to wear you out so you give in after already wasting so much time with them. It was even worse that I wrote to the owner Mark Eddins and the General Sale Manager Derek Mills, but got no response from any of them. It tells much of the customer service level at this not "friendly" Chevrotlet dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never

By Dave078 on 11/28/2018 at 12:25 PM. Helped by Chris.

Very misleading and waste of people’s time. Advertising a truck 31,000$ get there and it has a dent on passenger side scratched rim and rim is missing center cap. Now it’s 53,000$!! Never!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my used Chevy Trax

By KmjTrax2015 on 11/25/2018 at 6:04 PM. Helped by David Walker.

Friendly Chevrolet lives up to its name. I had excellent service from the moment I walked in. David Walker was my salesman. Ask for him. You will be pleased with his Friendly laid back personality, and knowledge of vehicles. He knew the price range I needed, and delivered. Jimmy Scales the finance manager made what normally would be a stressful time enjoyable. His ability to explain the financial side made it a pleasant experience. I will be back to Friendly Chevrolet the next time I need a vehicle. Derek Mills has a wonderful team he over sees. From sales, to delivery they were extremely nice, and there to answer any questions I had. Thank you Friendly Chevrolet. Michell J

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wife's Birthday!

By The Ritchie's on 11/18/2018 at 5:35 PM. Helped by Kassandra and Perla.

Thank you, and the entire staff . You were all so great and made my wife's entire Birthday experience so special. She loves her new Equinox! The Ritchies

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Chevrolet is Great

By tom.maddox on 11/12/2018 at 2:30 PM. Helped by Chris Matthews.

When choosing a dealership to lease a vehicle. I am extremely picky. This is also a stressful task for me as I want to make sure I am choosing a car that I will be comfortable with for the time of the lease. Poor customer service automatically play a role in increasing these feelings, however at Friendly Chevrolet I did not have to worry about this. The customer service was great. Chris Matthews in particular did an awesome job guiding me through the process. He acted in a professional manner and was clear in providing me with options. He was not too pushy which is a plus for me. He took the time to listen to my concerns and needs regarding what I was looking for in my next lease. He even went as far as having me test drive a vehicle that matched my request. I would 100% recommend Friendly to anyone looking to lease/purchase a car. Be sure to ask for Chris Matthewsyou won't be disappointed. Overall, all staff members from the front desk to the salesman were great! Thanks Chris!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase

By Tee on 11/9/2018 at 7:04 PM. Helped by Lakeia Harris.

What a wonderful experience I had at this particular dealership from the moment I arrived. I was greeted by a warm and kind sales rep who was very patient with me and took the time to listen to what my needs were. Lakeia made my purchase of my new Vechical easy a painless. Thanks Lakeia Harris

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New vehicle purchase

By Big truck, Lavon805 on 11/9/2018 at 6:30 PM. Helped by Lakeia Harris.

Great knowledge of vehicles on the lot, very helpful. I didn't feel like I was being pressured into a purchase, almost felt like family trying to be helpful in my purchase. Definitely will be referring others there for future business.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Service Dept. Review

By Sherman2018 on 10/29/2018 at 4:29 PM. Helped by Unknown.

I have once again visited Friendly Chevrolet for an oil change service. I arrived without an appt. and requested an oil change. The service tech received my vehicle and completed the service requested. I knew going in that there were additional items which needed replacing, but was not prepared to spend the money at the time. I was pleasantly surprised that the service which I had emphasized, was all that was performed. No hard sale for additional services which I was not able to afford at the time. The cost of an oil change on my vehicle is quite expensive but I continue to return to them because I have confidence in there ability to service my vehicle. Yes it normally takes a couple of hours when I show up without appt. but overall I am very satisfied with the level of service I have received from Friendly. I will continue to get my service performed there simply because they are the only place which has serviced my vehicle since it's purchase.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Read fine print

By Msparker27 on 10/11/2018 at 3:20 PM. Helped by Lakeia.

After being there 4hrs & being adamant about what I could afford & put down. After signing papers & going to different areas 1hr later after sitting told ohh you need 1500 bank said they cant. Wasted my whole off day!! When from the beginning I told them. Also to be told oh its soft pull..I requested 2 finance company to find you pulled my cr 4x !! TF . You guys are worst than ClayCooley & Im not even TX res I have never had this problem back home. These dealerships are dishonest.Your Sales tacticts suck. If you get customer who knows what they want & how their finances work. Perhaps you should just bow out instead of trying to force a sale n further running crefit when they SPECIFIED LENDERS THEY WANT TO USE..I WILL BE CONTACTING BBB & CREDIT COMPANY!!

I would not recommend this dealer.