Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor service

By Merww on 5/1/2019 at 10:09 PM. Helped by Dan.

I wouldn’t recommend the service department at all! Very slow and couldn’t fix my car the first two times. Even though we were told that it would be fixed in a few hours the second visit. Third service appointment was promised a loaner car ... not a problem they told my husband . Get there to drop off the car and no loaner car. Wanted to rent a car for me . I said I wasn’t going to pay for a rental. They said they would cover it. Had to wait for the rental car... it gets there and it’s a huge pickup truck! They wanted a $50 deposit from me since I was the one renting it.. ummm no. Dealer should cover all of that . Not my mistake.... knowing you had a Very unhappy customer after the second appointment....wouldn’t you make sure that everything was in order for the next appointment . Service manager didn’t realize the loan car wasn’t returned till I got there at 8. Lack of follow through and making sure your customer is happy. Thank goodness the repairs are under warranty because I would never bring my car back for another service! So much for trying to stay local and support businesses in the neighborhood ! Loved our salesman Al. He was fantastic! Service department ... not so much.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Collision repsir

By Rackel on 4/6/2018 at 1:36 PM. Helped by Josh.

We brought our Soul for repairs after an accident. Everything was handled quickly and professionally. We got the car back quicker than promised. They did a great job!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unexpected repair.

By Michael on 3/3/2018 at 8:05 PM. Helped by Dan,Angel,Kathie,S.R..

Last Wed. my wife was shopping across the street and when she went to leave our 01 Merc failed to start. I told her to go across the street and get some assistance. Dan sent Angel over to check on the problem. Needed to get towed across the street due to failure of fuel pump. Everyone was very friendly and helpful in the matter to get vehicle repaired. Kathie at the Quick Lane did a wonderful job on inputting the data for my Ford Service card and keeping us informed on repair status. We were able to pick up the car a bit sooner than I expected. This is not my local dealership and they did a great job. Even gave it a bath too, looks great. My thanks to all involved. Michael

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Took care of my Escape quickly and correctly

By David Krein on 3/1/2018 at 1:36 PM. Helped by Kathie Fitzpatrick and Angel Medina.

Last SaturdayI took my car to Firestone because of a check engine light. They determined the cause and called Friendly Ford to get the necessary part. Kathie, the service writer bothered to check my VIN and found that this was covered under my warranty and told Firestone who then told me. I called Rohrman Ford to check when I could bring it in as I had purchased the car there. The service writer at Rohrman said to "Bring it in Monday morning." When I pressed to try to take it in earlier he just repeated himself. I called Friendly and talked to Kathie who assured me that if I brought it right over, she would ensure that they would verify the problem and order the part to get the car fixed as early as possible Monday morning. I had the car by noon on Monday because Kathie took the time and made the effort to look up warranty coverage and to get the work started on Saturday.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Unscheduled maintenance

By Randy on 2/28/2018 at 3:41 PM. Helped by JR.

Unique problem that JR and his techs diagnosed and resolved in a timely and efficient manner. Excellent communication and execution, thank you for helping me on very short notice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caring, service in the dealership and outside.

By Driver,diane on 2/22/2018 at 9:20 PM. Helped by I delt with JR only but I'm sure others also worked on our car..

My husband and I dropped off our Ford Escort at Friendly Ford, confident that we will have it back in top shape as soon as possible. When we called to make an appointment, JR checked to see if the needed parts were in stock before we arrived. He also arranged for us to have a rental car. (We are a one car family and I had mentioned it while on the phone.) It was an excellent experience with as little inconvenience as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular maintenance

By ChristineK on 2/22/2018 at 12:55 PM. Helped by Kathy, Jenny.

I moved to the area a few years ago and was looking for a dealer to service my Lincoln SUV. My friend referred me to Friendly Ford and I have been a loyal customer since. Overall, it’s important for me to feel a level of confidence with the service and trust as I put on quite a bit of mileage for work. Kathy and Jenny are my girls here- I know I am always in good hands! Christine K

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beat expectations

By Gokart7911 on 2/22/2018 at 12:41 PM. Helped by Rafael.

I knew Saturday was a light service day and planned on leaving vehicle till Monday but a tech was in that could look at my check engine issue and was able to get the parts and fixed the issue that day and got my vehicle back that day. Thanks for the great service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick Oil Change and Bill is awesome

By CowboysMom on 2/9/2018 at 6:31 PM. Helped by Bill in Sales.

I dropped my car off for a schedule Quick Lane service, my first for the new car. My salesman, Bill, was so awesome, he offered to drop me off at my nail appointment down the block at Velarde Salon rather than let me walk down. The car was as clean as when I dropped it off and it was waiting for me out front when I arrived. The service tickets are clear and easy to read, you know what was done and what is recommended as applicable. Friendly Ford is just that, friendly. Not only is the sales process pain free, but their service team is absolutely amazing. They really are advocates for the customer, I always feel they are engaged and knowledgeable. I have bought many cars thru Friendly and will continue as long as they provide such a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change

By ggm55 on 2/8/2018 at 5:44 PM. Helped by Helber, Joe.

On February 7, 2018, I visited Friendly Ford for an Oil Change, not bad at all took a little longer than I expected for a regular oil change but that's because they check for everything that is need such as new tires balance tires and all that makes your trip and vehicle happy; they even print out what you need on your next visit,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Place To Take Your Ford for Service

By Julie Garofalo on 2/3/2018 at 2:21 PM. Helped by John Rainone.

I have taken my vehicle to Friendly Ford's service department quite a few times. Every person I have encountered has been friendly and are honest. I wish I had thought of going here when I had purchased my used vehicle from a not-so-honest Ford dealership in Schaumburg. I feel that I will not be ripped off here and will continue to be a loyal customer. I will definitely see them when it is time to replace my current vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great sales staff

By sara obal on 2/1/2018 at 6:15 PM. Helped by eddy.

Had a sales staff that was willing to work with me. eddy was my sales manager and he was excellent to work with. and delivery of the car was easy in and out quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just an Oil Change, BUT

By Sharon on 1/31/2018 at 7:50 PM. Helped by Service Manager.

Everyone at Friendly Ford was extremely nice and accommodating and they made this tedious chore a pleasant experience. Thanks to all who were so nice and, dare I say, FRIENDLY.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied First-TIme Customer

By Scott K Olsen on 1/31/2018 at 4:35 PM. Helped by John in service.

I made the switch from another local dealership. This is a much more pleasant trip, and also a much more pleasant experience. John in service greeted me wih a friendly handshake. Loved the retro service shop paraphenalia collection. Plenty of places to sit and wait for your car, good showroom selection of vehicles, and a salesman that put up with my rambling. Then to really top it off, my car was shiny and clean, they gave it a towel dry. All in all I highly recommend, I'll be back soon for more service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service done well

By door on 1/31/2018 at 5:54 PM. Helped by John Rainone,Rafael Diaz jr.

Friendly Ford has taken care of several of my cars over the years.Very pleased they get right to the problem and fix it right the first time.Nice having someone you can trust.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Service

By RockRoselle on 1/27/2018 at 9:21 PM. Helped by JR.

Took our Escape in with a squeak that developed in the breaks. It would have been easy for them to say it needed new break pads at a minimum. Instead they cleaned and adjusted the breaks and explained the squeak was coming from metal in the pads. JR and crew fixed the problem and saved me a couple hundred dollars. I appreciate the explanation as well as the work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dashboard signals are correct

By Cindy on 1/10/2018 at 11:12 PM. Helped by Not sure of names.

Brought in Escape when other mechanics could not solve engine light signal. Our mechanic at Friendly Ford even sent a picture of part that was causing the signal to turn on. That was really helpful and will bring the car in right away if another signal goes on. Also took care of 2 recalls on my Escape and they returned it in 1 day and even washed my car. 😊

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

All Went Well!

By Peter Jensen on 1/15/2018 at 1:54 AM. Helped by Joe Helber, Celestino, Eric Veverka.

I have been taking my 2005 Ford SEL to Friendly Ford in Roselle, Illinois for all my service needs since purchasing it in June of 2005. The service team at Friendly has kept my "500" in top condition. They are very professional, bringing potential problems to my attention for correction. They truly are all "Friendly" as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine Maitenance

By Xeroid17 on 1/12/2018 at 9:48 PM. Helped by Jon, Dan.

Brought my vehicle in for the "Works Package" and "injector cleaning". Service was performed in a timely manner (as always). Had a conversation with Dan Miciunas regarding future service. Another good experience! Tom Kay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled maintenance

By nebay on 1/2/2018 at 1:44 PM. Helped by JR and Rafael.

My car was overdue for an oil change and tires. I was very satisfied with Friendly's immediate price match and expedited service. The best customer service in the area!

I would recommend this dealer.