Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy owner of new F250

By 2019 F250 on 2/13/2019 at 7:15 PM.

Was a good buying experience work out deal quickly and kept everything moving forward to get me out the door so I could get started enjoying my new vehicle. Salesman was knowledge about the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Boaz on 2/12/2019 at 2:50 AM.

Arrived to find the vehicle I wanted at the price I wanted without a great meal of negotiating. Informed salesperson what my budget was and he worked a deal that allowed me to purchased the vehicle I wanted. Will certainly look to this dealer in the future if I need a new ford moving forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Bgalvan5 on 2/9/2019 at 5:57 PM.

Customer oriented. Service Techicans provided recommendations for my regular scheduled maintenance on my Ford Explorer. He also found and corrected issue with the front window wipers. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just as I expect!

By TC on 2/10/2019 at 2:22 AM. Helped by Will & Amy.

Friendly Ford has great customer service no matter who is working, as always, since coming here the first time in December of 2013. No need to go anywhere else. Thanks again, Toni

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Appointment to have noise identified and fixed!

By Bricha4821 on 1/24/2019 at 12:10 AM. Helped by Damon, Service Manager.

An appointment was made that was never put on the books! I brought my car in at 7:20 a.m. and was told at 3:30 that it would not be looked at until the next morning! They did identify the noise and fixed the problem after I involved the Service Mgr! Damon was a rock star! My car was fixed and ready by 2:30 the next day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as usual!!

By Kelsi on 1/23/2019 at 7:34 PM. Helped by Service dept.

Service department is awesome......the service employees are always very friendly and helpful!! I drive from Deer Park just to use this service department because they are the best!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

knowledgeable

By lil on 1/17/2019 at 8:25 PM.

I originally chose Friendly ford of Crosby because they have such a great selection of vehicles. When i arrived there after work, the receptionist called for a sales Representative and there was no waiting. I am not one to drag out the process or what i want or expect. Stanley Flores lead me to exactly what i wanted to look at and was able to quickly single out any vehicle that had the specifics i was looking for. He actually listened to what my concerns were and what i wanted. Very professional and exceptionally knowledgeable. After the purchase, i was ready to drive away and spend the next few days figuring out and reading about all the state of the art electronics that were included with my new vehicle. However, we was not about to let me leave without going over everything. Inside and out. I was impressed at his technological know how. Thanks so much for making me feel like an individual.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car buying experience

By CzichosFam on 1/18/2019 at 1:36 AM.

Thank you Andy for helping us find the perfect suv for our growing family! Our experience at Crosby friendly Ford was both time efficient and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Successful!

By Herrera family on 1/10/2019 at 8:02 PM.

100% customer satisfaction with Mr Guevara, my husband and I are very happy with the F-450 he helped us to purchase, look for him when you go to friendly ford.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Communication and Service

By Carla W on 1/9/2019 at 4:15 PM. Helped by Damon.

Service Rep. scheduled appointment and delivered the service promised and picked up my vehicle as schedule completely repaired. Communication was good and if not available returned call. No surprises!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people

By Robert N. on 1/2/2019 at 10:41 PM.

Danny Nathan, & Andy Lively did a great job to get my deal done, this is our second vehicle from friendly ford, we will be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership In Texas

By Darmikeska on 12/11/2018 at 1:57 PM. Helped by Rhonda front desk,.

Drove 80 miles. After discussing a truck by text for hours. Finally talked me into making the drive. So glad I did. Everyone from the front desk, sales, financial manager, to upper sales management treated me like family. I will forever use this dealership and will send everyone I know to this dealership. Their name says it all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and honest service

By Ken S. on 11/24/2018 at 5:07 PM.

I purchased a vehicle from Friendly before and used them again because of their friendly and honest dealings. They were just as friendly and honest with my recent purchase as they were the first time. Thank you again for your honest pricing and dealings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendliest dealership around!

By SJD on 11/24/2018 at 2:26 PM.

Ask for Stanley as your salesman. He listens very close and delivers! Sammy takes the pain out of financing details. Jose makes certain it all happens to your satisfaction. Friendly Ford truly is friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of sevice completed

By Lee on 11/23/2018 at 4:08 PM. Helped by amy.

A very well run dealership with polite and efficient employee"s. All my visits to friendly ford have been good with service and customer satisfaction.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Mr Hernandez was very informative

By Aden2015 on 11/20/2018 at 3:47 PM.

I really appreciate all the team at ford helping me in my purchase. Also how fast they helped me in finding what was best for my price range. Then working with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership, Best Service

By Baosue0410 on 11/17/2018 at 8:26 PM.

Guys, Make sure to ask for Danny and Tilman when you want to look for a car. They help me pick out a new 2018 Ford Explorer Limited . My wife and I love this car so much. I would recommend more people to shop here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Service

By 2013ford on 11/1/2018 at 6:46 PM. Helped by William L Phillips.

I was lucky enough to get William. Very personable and honest. Buying a vehicle in today’s market is competitive. The dealership offered fair pricing coupled with talented sales person, it’s a win-win for everyone. I love my new to me car and William help make it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Real friendly dealership and people

By yangford on 10/30/2018 at 2:37 PM.

I was searching internet and find the friendly dealership. They have all truck I am looking for and find one i love to. However, when I got there the F150 4X4 without running board is taller than I expect. I have to hold the handle to get in. I ask for 4x2, Andy help me looking all inventory and let me drive the 4x2 to park along with 4x4. I feel like the 4x2 is still higher without running board. Andy help me walk through whole park lot find one with running board and with the package I want. I thought I made deal with friendly dealership with the 4x4. Because I change my mind to 4x2, they are going to manipulate the price. However Andy give me the price even better than internet. The final price all on their website. Thank you Andy and friendly dealership. Save me money and time. Yang Qin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good Dealership!

By Ford on 9/25/2018 at 4:59 PM.

We purchased our last truck from them and we were very satisfied with how everything was handled, that's why we went back to them.

I would recommend this dealer.