Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a Great Buying Experience!

By JGFRANCO on 8/19/2017 at 5:12 PM.

I have been a customer of Friendly Honda for close to 10 years. Since then we have purchased/leased at least 8 cars. My sister came from Danbury where she has a Honda dealer down the street. I myself drive over an hour to Friendly. I have referred countless customers to Friendly Honda. The reason is James Newton and his sales team over at Friendly Honda! They always treat me, My family, and the customers I refer professionally and courteously and they always beat the competitors price! Because of that I am not only a committed Honda customer but I'm also a committed Friendly Honda customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kudos to Tom Muff, Freddie Dunning, Paul Hoffman f

By Rudy V Cantarini on 8/17/2017 at 6:51 PM.

The gentlemen were professional, their knowledge and non-abrasive (Not pushy) style made the experience 5 star. I highly recommend Tom Muff for all your needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Car

By Ctirado on 8/16/2017 at 10:04 PM.

I had such a great experience purchasing my first car!! Thomas was the absolute best! Was very friendly, he was definitely a big help in this, couldn't be happier. Above and beyond service. Thank you so much. If anyone is looking for a dealership and an agent, I strongly recommend this spot and ask for Thomas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING IN EVERY WAY

By craigs on 8/16/2017 at 6:55 PM. Helped by Annemarie Schultz.

From the time I stepped into this dealers shop until I left I was treated like a king. The salesperson, Annemarie, could not have been nicer to me and my wife. She immediately looked up the vehicles that I wanted to see and quickly went out to BRING them to the back door. After driving them I decided on the first one and retuned to her. She explained everything that I need to know and told me about their desire to essentially make the car as good as new. I returned the next day and everything was ready to go. The financing and the car was waiting right by door and it looked like a NEW car. It was a 2014 and everything about this car had been done. I met with another gentleman , Jim Libutti and he did the paper work which was quite extensive. Then I met with Annmarie again and she gave me an excellent run down of the car. The process that the dealer used to complete this sale was truly OUTSTANDING.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

JUSTIN TOMASULO -- GREAT CAR MAN

By KK on 8/16/2017 at 5:34 PM.

Been twice over a period of ten years, absolutely great, clear service. A great experience, never leave wondering if I've done the right thing. (AND GREAT CARS!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best buying experience...

By Jaritza321 on 8/12/2017 at 9:34 PM.

We just bought a 2018 Honda and our salesman Chaz was absolutely amazing. He really helped us get into the van we wanted I will be back because the service here is superior compared to most dealerships. It only took about 2 hours for us to get into our dream vehicle. If you need a car you should stop by and see Chaz..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE MY TYPE-R

By TypeRChic on 8/10/2017 at 3:36 PM.

Tommy, You Were amazing and so awesome in the sale of my 2017 Type-R!!!!! You made me feel very comfortable and I was super excited and you were just as excited for me!!!!! I would recommend Friendly Honda to anybody and I would also recommend you as the salesman...Thank you for being there and thank you for being part of my dream coming true.....Yours truly, Maresa Szostak

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just what we were looking for!!!

By George Fatizzi on 8/9/2017 at 9:37 AM.

After scouring the internet for just the right Subaru Outback, we found one at Friendly Honda in Poughkeepsie of all places. They actually had three at the time to choose from and we found one in our price range with low miles. From the second you walk in the showroom, the receptionist makes you feel welcome and at ease. We were offered a refreshment in the waiting area and greeted by the most friendly, non-pressuring sales people we have ever had the pleasure of meeting. Brandi was a JOY to deal with and Paul Hoffman made the deal happen (despite more than one challenging hurdle). Our 2011 Subaru Outback Limited was delivered to us as if it was a brand new Honda and everything was immaculate. I bought my first brand new Honda Civic Si here back in 1990 and enjoyed the experience so much I even remembered the name of my salesman at the time (Herb Merritt) and coincidentally Paul Hoffman was the finance mgr then as well! Five star dealership and we WILL be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my CRV

By Christine5481 on 7/28/2017 at 2:34 PM.

Tommy was a great salsman! The dealership staff were friendly and accommodating especially great with my children. Love the Honda CRV that I purchased. Trade in was fair and easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent

By Jason Day on 7/23/2017 at 3:24 AM.

It was a great experience from start to finish. The show room was very comfortable and all of the staff were a pleasure to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2017 CR-V EX-L vehicle purchase

By CRVcarowner on 7/10/2017 at 11:05 AM.

Both my husband and I were overall very pleased with our experience in purchasing a new vehicle (a 2017 Honda CR-V EX-L) at Friendly Honda in Poughkeepsie. John Chianfagna our sales person was absolutely terrific to work with!!. This is our 2nd Honda car purchase with John and we specifically asked for John when considering our 2nd purchase. He understands our needs extremely well and really took the time to explain various features on the different CR-V models we were considering. Price negotiations on the car were done in an extremely professional and friendly way. When it was time to pick up our new car, John spent quality time explaining all the features of our new car.John also stayed late past his normal shift hours so that we could pick up our new care later in the evening..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Center is a Joke!

By Author on 7/1/2017 at 1:34 PM.

I HATE GOING TO THE SERVICE CENTER FOR FRIENDLY HONDA!!! It seems like they purposely hiring people that are so xxxx rude! There's literally only one guy that's actually "friendly" in service center! Really wish I purchased my car somewhere else so I wouldnt have to deal with it! Literally every time you go there they all tell you different new "rules." I can not even count the number of times I've asked for a service and it was not done.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Dealing with people that care

By Ssangi22 on 6/27/2017 at 2:29 AM.

In buying a vehicle the salesperson is the face of the dealership. I had an excellent experience in purchasing my Honda from Tom Muff. Tom not only answered all of my questions, but he attended to every detail and concern that I had during the buying process and beyond. I am often hesitant to recommend a business to other people, however my experience at Friendly Honda makes it easy to tell friends they should make Friendly Honda their dealership, too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Honda is #1

By A.F. on 6/25/2017 at 2:25 AM.

There aren't enough words to describe my amazing car purchase experience! After having been in an automobile accident with my previous Honda, I was in desperate need and on a deadline to find a replacement vehicle (stress x10). I knew I wanted the same Honda Accord model because it was such an amazing reliable car. I did not hesitate to go back to Friendly Honda to purchase from them again! Having been my first SOLO purchase of a car, Tom was truly amazing to work with. Honest, straight forward, easy going, he put me right at ease when looking for a certified used Honda to meet my needs. I felt like I was dealing with a friend instead of a salesman. The process was quick once I found my car and between Tom and Colin they made it so simple for me. I literally had to do much of nothing. They took care of everything for me, Tom even went as far to help me bring my rental vehicle back which took a lot of pressure off of me. Friendly Honda is hands down an awesome place and I can't thank Tom enough for everything! He's the best! Tom is for sure your go to guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By 38tracy on 6/20/2017 at 3:13 AM.

Tom was a pleasure to work with. He was very knowledgeable, friendly and really helped me with the whole process. I would absolutely refer him to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom Muff is the Guy to See

By Bryan on 6/20/2017 at 3:18 AM.

I've owned Honda's since my second car and I've never turned back; I've owned 5 of them now and all of them have been great. The thing that's amazing though is Tom is the only Honda salesperson I can really remember. He is just the nicest, smoothest, most genuine and helpful Honda salesperson I've ever met. You guys at Friendly really know how to get top notch human beings in your dealership. Never let this guy go. I wish every salesperson could be a Tom Muff. If you want a great experience buying your next Honda, Tom Muff is the guy to see.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick Studler R

By Paul Mac 1123 on 6/15/2017 at 6:42 PM.

Rick Studler is the most professional and courteous salesman at friendly Honda myself and my family have bought many cars from Rick and we've always been happy with everything he does for us and if I buy another Honda I will definitely use Rick if he still therehe is by far the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient and Clear

By alanabeans on 6/14/2017 at 1:03 AM.

Everyone at Friendly Honda was super patient (this was my first car) and took their time telling me everything I needed to know to make an informed decision. I really appreciated all of their time and effort! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Greatest car shopping experience

By Kfiech96 on 6/13/2017 at 12:18 AM.

With the help of John Chianfagna, I was able to take home a Pre-Owned Certified used Honda CR-V EX-L. John was extremely patient, attentive, and most importantly knowledgeable. He made my car shopping experience easy and fun. He was very personable and answered all of my questions. He kept me informed throughout the entire process and made everything go as smoothe as possible. I would highly recommend him, as well as this dealership, as they stand by their name. Thank you, John and Friendly Honda! I love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, knowledgeable,answered all our questions

By Quimby86 on 6/3/2017 at 2:19 PM.

Excellent service by Frank our sales rep. He was genuinely concerned that we were satisfied with the options we chose on our Ridgeline. He worked to provide us with a fair trade in for our vehicle.

I would recommend this dealer.