Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.7  
Overall Experience
4.2  
Price
4.5  
Quality of Work
4.4  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By balta on 4/29/2019 at 1:21 PM. Helped by Chris Villarreall, Ronald Evangelist & Joe in finace.

I'd recommend if you show up to Fritts Ford ask for Ronald he is very knowledgeable and respectful, by the way all staff are wonderful I'll be sure to revisit on our next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful and painless experience

By kaymedwards109 on 4/17/2019 at 5:55 PM. Helped by Ron Evangelista.

I have nothing bad to say at all about Fritts Ford and Ron he was straightforward with me didn’t beat around the bush with me like most car dealerships do. He made my car buying experience painless and easy and worked with me and got me into a perfect car to start my year off right. Thank you Ron for your great customer service and great patronage. I will definatley be recommending Fritts Ford and Ron Evangelista to anybody looking to buy a new car. 👍🏻

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick Arfman is AH-MAZING

By CassieE on 4/11/2019 at 3:18 PM. Helped by Nick Arfman.

I came in to Fritts Ford not knowing I would be purchasing a vehicle but Nick Arfman helped me so much and made the best deal possible so all fell into place. He gave me more than I expected for my trade and made the numbers for the new vehicle low enough so it worked for my family. I was able to drive away in the van of my dreams. Nick Arfman even brought the papers to my house for my husband to sign. Awesome awesome experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle

By Jnilo79 on 3/13/2019 at 3:45 AM. Helped by Ron.

After reviewing several makes of cars. I decided on a used Ford Explorer Sport and went to Fritts Ford where I found the excat one I've been looking for. Once there Ron made the buying experience pleasurable. I will use this dealership again

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

No Customer Loyalty

By Chuteg12 on 12/15/2018 at 5:07 PM. Helped by Don T. Kyle K..

Let me begin with that I've been a Fritts customer for 8 years my first purchase was a 2011 Focus then a 2015 Escape and now my 2017 F 150 I've been to quick lane for all my oil changes and so has some of my family members, my complaint is not with sales as George "Grandpa" is great and sold me all 3 vehicles nor is my gripe with quick lane although I'm not a big fan of Ritchie who has the personality of a rock, rather it is the main service. I took my F 150 in last Thursday 12/6/18 because the day before in the rain the "antilock" brakes locked up and almost caused me a serious accident, so I see Don and explain what happened and also told him I need an oil change and that I've been getting error messages about the right front TPS and no hill start assist and that I found a broken fitting on the intake tube for the left side turbo and right away Don T. said well that won't be covered under warranty, I asked why he said because you have aftermarket air cleaner so what was my response, I then asked if they had a loaner car available he said no you have to go to Enterprise across the street, Great! Saturday the 8th rolls around and I'm driving home from work in the rental and I call Don to check on the progress, well the oil change was done but nothing else and he had his boss Kyle look at the broken fitting and Kyle said no warranty for the fitting so it will be $150. well I wasn't pleased with that but said go ahead and fix it whether you guys pay for it or I do it needs to be fixed and I'll take it up with Kyle next week, Monday I'm out of town for work so I call Tuesday and Don says it's not done because he said he's waiting for me to talk to Kyle, I said no I told you last Saturday to fix it regardless and he said oh yeah, and all those error messages we couldn't find them, well that's funny because not only do they pop up on my dash but on my phone because I have the Ford Pass, Wednesday out of town for work again so today 7 days after I first took it in I get up early and drive over and Don says they just finished it, WHAT? Ok where is Kyle I want to speak with him well nobody knows where he is but he is somewhere on the lot, after 40 minutes he showed up I introduce myself and ask him to explain why the fitting is not covered he said because 2 hoses were crossed and zip tied and put pressure on the fitting obviously when the aftermarket air cleaner was installed, I explained to him that I put the air cleaner on myself and never touched those 2 hoses furthermore I don't own zip ties such as those and the only persons under my hood has been Fritts mechanics doing an oil change, he didn't buy it of course so now I'm out $152.57 for tube and fitting and oh yeah $328.93 for a rental car for a week which should not have been a week. I also still had to return the rental so I asked if someone could please drive my truck down the street to Enterprise so I could get to work as I am due at work in 40 mins in L.A. Don says sure no problem give us a couple mins, after waiting at Enterprise for 20 mins and no truck and calling service but with no answer one of the employees at Enterprise took me back to Fritts to get my truck, thanks Fritts just a small favor, it is now 1055 and I'm supposed to be at work in 5 mins even though I got to Fritts at 910, i was an hour late for work. 3 vehicles purchased here and this is how I'm treated? NOT A HAPPY CUSTOMER!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, honest and easy

By Michael 4 on 7/19/2018 at 4:46 PM. Helped by Nick Arnof.

Our sales person at Fritts Ford was Nick Arnof. He made the car buying experience fast and easy. The pricing was honest and transparent. Not all sales people are created equal. Nick stands mountain high above the rest. I will buy all my vehicles from Nick at Fritts Ford. Thank you, Michael

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ecosport

By Gege 1 on 6/19/2018 at 5:18 PM. Helped by Nick Arfman.

I love my new ecosport, everyone was very helpful In selecting the right car for me, I appreciate their patience, knowledge and their time. A great experience and I would definitely recommend your dealership....Fritz Ford! Thank you, Gege

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente expirrience

By Alms on 5/26/2018 at 3:13 AM. Helped by Nick.

We went through Costco,bought our car from Fritts Ford. No dealing no waistling time. To the point in 1 1/2 hours we had bought our car. Our sales man Nick was great we only felt with him and didn’t have any managers coming in and out. I would buy another car through Costco and use Fritts Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight Forward

By Nero on 5/24/2018 at 6:44 PM. Helped by Nick Mastorakis, Sergio Uribe.

Handled most of my deal over the internet and I gotta say, it is the easiest most pleasurable experience I've ever had buying a car. You've got a brand loyal buyer at that location now. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fritts Ford great dealer and costermer service 👍

By Carlosh on 5/8/2018 at 10:14 PM. Helped by Kyle, service manager.

After my previous review I got a message to call Fritts Ford and speak to general manager. I called and spoke to their service director and service manager Kyle, I explained my situation, my honest opinion they listened to me and told me they are going to make things right and go above my expectations. I know Ford employees are doing their best and are very busy. Service manager Kyle, is a very busy man and yet he has personally called me several times when my truck was being serviced. He is a great guy Ford is real lucky to have him as service manager. Thanks Kyle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By Bahb on 4/16/2018 at 7:49 PM. Helped by Ron.

AT ALL COSTS, Avoid this bait and switch and unscrupulous dealership. It all started in 2017. Went into Fritts with a specific truck in mind. I do my research. I even new the bottom price. I was told they could beat the best price. They did by $300. Here's where it gets shady at best. They said they didn't have it in inventory but if I left a $500 deposit, did the credit check they would have the truck the next day. I would call every day, and was given a complete BS run around, the "sales guy is busy", "the other dealer won'y call us back" etc. etc. Well fast forward, a week and a half went by, no truck, and credit dinged! Finally I cornered them said produce the truck or I'm out! And they gave me the story that "we were on our way to get the truck, when we got there the dealer had just sold the truck, but we found another one for $1500 more". After that I went elsewhere found a truck and beat the price. At least I got my $500 check back. Fast forward again. That 2017 truck wound up getting bought back by Ford. Now I was in the market for a new 2018 truck. Thought, I live in Riverside, I'll support local business and give them the benefit of the doubt. BIG MISTAKE!!! I again am very educated on the truck I want, color, engine, trans, drive-line, amenities and price. They said "We can get that truck" I told them in detail about the situation from before, "we have a new team here now, we don't do things like that". This time I negotiated the price, but would not put a down payment. They kept pressuring me to come in to do the paperwork. I said not until I see it, touch it and drive it! So last Friday, I had them provide assurance that it in fact was the truck, there was a question about the interior color. I asked for a picture. They produced the window sticker. It exists, they said they are going to get it now. I did the credit over the phone, all is good. About an hour later I get a call, you guessed it, "we were on our way, they just sold it" and imagine this, "We found an almost identical truck for just about $2k more". I had some choice expletives for their Sales manager. He kept trying to stick with their lie that the truck was sold out from under them. So I said tell me who had it, I will verify and maybe apologize. He told me. I called North County Ford, they did verify it was scheduled to be sold, TO FRITTS FORD! But they never came to get it!! BAIT AND SWITCH!!!! So I went to North County Ford the next day and bought the vehicle for about $1000 less. Moral of the story "Fritts is a Tiger that will never change their stripes".

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an outstanding experience at Fritt's Ford.

By Cartur on 1/11/2018 at 4:15 PM. Helped by Rudy Perez, Jesse and Bill in Finance.

My salesman Rudy Perez was outstanding. He was patient and showed me all of the vehicle choices they had at the dealership as far the F250's in their inventory. Rudy also did not pressure me one bit. Bill in Finance was amazingly personable and took the time to find a better finance rate for me, even better than my own bank could offer. Overall my experience was amazing and I would recommend the dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!

By Rachael Johnson on 11/28/2017 at 5:04 AM. Helped by Nick Arfman, Stephanie Lopez, Shonna.

I recently found myself in the market for a used vehicle and found myself starting and ending with Fritts Ford buying a Dodge Journey. I've been through my fair share of vehicles but I've never once gone through the internet dept. I usually dread this process since dealers tend to pressure you into purchasing. I searched their inventory as well as others nearby and have never had such a pleasant experience buying a vehicle. From start to finish Shonna and Stephanie answered all of my questions and checked in with me as requested periodically. We made an appointment, showed up and met with the internet sales manager Nick. The internet sales team definitely fought to earn my business and I'm highly satisfied and glad that I came here. At the end of the day, the interaction I had with all those involved made this process smooth and worth my time. At the end of the day I walked out of the dealership happy with my purchase and didn't feel pressured. I look forward to working with Fritts Ford in the future for my car buying needs and will certainly recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely pleased!

By melvinqcc on 8/9/2017 at 8:14 PM. Helped by Nicc.

Hi there! I had to chime in here due to all the horrible reviews I see on Fritts Ford, I can't imagine how these customers are NOT satisfied! I have purchased no less than 6 Vehicles from Fritts over the last 3 years, Nicc my Salesman is on my speed dial. I can call on this guy at any hour and he answers my calls, I couldn't speak greater of Nicc and Fritt's Ford. I am 100% satisfied... As a matter of fact my last F150 that I purchased had some previous damage from transportation that nobody caught until I had possession of it for 12 days.. I noticed a tiny dent and investigated to find damage from the transport or something similar. There was NO way anybody could really see this.. Bottom line I dint get crap from Fritts they saw my damage and asked me what I wanted to do!! I said take this truck back, I don't want it! Management went out of their way to find me a better LOOKING F150 they brought in from another Dealer.. No problem! Hey if you are having issues, could it be you are unreasonable! It is my opinion these guys are solid, talk straight to them and they respond.. Don't go in with bs and you wont get any from these folks.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

BAIT AND SWITCH- BEWARE!!!

By Jacqueline CHACE on 7/27/2017 at 8:50 PM. Helped by K, Salesman (wonderful!), Scott, billing (just run!).

First off I want to say that my salesman, K, was FABULOUS! BUT IT GOES DOWNHILL FROM THERE!!! SCOTT in the Billing Dept is a fast-talking, money-making machine, who, although he kept saying that my satisfaction as a customer is his focus, actually cared NOTHING for me or my satisfaction...he just wanted my money! When meeting my monthly payment for the car, the extended guarantee (an additional. $3000-5,000) was AUTOMATICALLY ADDED IN. Then, they tried to sell me (pressure me) on optional services, not once telling me I could always add those on if I was unsure. And don't even get me started on the optional additions!!!!! Bottom line...JUST RUN! THEY ARE EVERYTHING PEOPLE HATE ABOUT BUYING A CAR!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Deannakv on 6/10/2017 at 2:46 PM. Helped by Jorge Magana and Bill Poston.

Excellent service by both Jorge Magana and Bill Poston .Got a better than expected price and very fast service !! I would definitely recommend this dealership to friends .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

No manager call back

By 2016 flex on 1/30/2017 at 5:10 PM. Helped by Slacker.

They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back..

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Service department

By Ben29217 on 12/24/2016 at 8:41 PM. Helped by Terry.

The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accomplish. She has always been able to have my car repaired correctly the first time and on time. If it was not for her I would go elsewhere.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Service

By Pepper on 12/24/2016 at 2:07 PM. Helped by Jim Moore.

I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bought from fleet because of service DONE as customer

By Rickg27 on 11/14/2016 at 10:32 PM. Helped by Mark.

Always owned fords and have bought several through Fritts. Until a year ago had four, an edge, f150, mustang and expedition. First problem was wife's edge constant brake and trans problems which were never resolved so we dumped it. Wife will NEVER drive a ford again. Their service dept is horrible told me on my expedition I needed numerous things my regular mech said was bs. Should have learned my lesson son took his mustang in and they tried to tell him it would take over 700 to replc wires and plug w/ tuneup. Along with naming other "issues". My trusted mech called BS and car runs better than ever for 220. STAY AWAY. Not just the edge about to be dumped!

I would not recommend this dealer.