Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.9  
Friendliness
4.5  
Overall Experience
3.8  
Price
3.7  
Quality of Work
3.7  

Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Great at sales not at being thorough

By Sandradd on 7/24/2018 at 8:43 PM. Helped by Brad.

We just purchased a used Jeep Wrangler..salesman was great ....but finance guy had us signing papers before even discussing interest rate and payments. Then within 3 days we noticed that the rear main seal leaking and oil in our garage. Our garage actually has a vinyl coating so we could clearly see there was an issue. After calling the dealership and short run around. They said we could bring in and they would have service check it out. Well we live in Greenwood and fishers is a bit of a drive so we talked to their service before deciding to take vehicle up to make sure they would take care of it. No they would not so we had the vehicle 3 days....after Fritz telling us all vehicles were fully inspected. Not to mention that tire carrier on rear of vehicle was also broke almost in half. We notified them of this the same day and was also told ...sorry. Again, for a company that claims to do complete inspections,hard to believe they would miss the obvious. signed the Bultmans

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Not inspected well

By Ryan2465 on 3/21/2018 at 5:27 PM. Helped by Mike and john.

Bought a 07 ford f150 I've put 500 in it already and have not made 1st payment it had both front strut coils broke tie rod end upper control arm and motor cuts out they gave me 200 for repairs that I've done should cover it all Seri g how they inspect all vehicle's clearly they don't do that

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Nonsense, Clear and Courteous

By februarysun on 2/26/2018 at 4:35 PM. Helped by Mike, Patrick.

Our experience buying a car at Fritz in Fishers was very positive, straightforward, and pleasant. Mike Stiles was a true professional - kind, attentive, helpful and courteous. He did not play the typical games we have experienced at other car dealerships and we never felt pressured to buy. We found Mike to be very knowledgeable and if he didn’t know the answer to a question he worked hard to find it. Patrick was also very helpful and personable in the finance process, making our overall car buying experience a clearly communicated, respectful and fair process. We highly recommend Mike at Fritz in Fishers if you’re looking for a thorough, knowledgeable, honest, fair and respectable car dealer!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Subaru in the shop 3 Times in 6 weeks

By gbiu02 on 11/9/2017 at 1:09 PM. Helped by Steve McHune.

I bought a Subaru Legacy Outback in September. The salesman Steve touted the reliability of Surbaru being the best on the market. He also mentioned that their 30 day/1,000 mile warranty did not cover anything other than major engine, transmission or drive-train repair. That was probably a warning because less than 3 days later the check engine light came on for a bad catalytic converter and and timing belt. ($1900). Three days later the light came on again and then the car wouldn't accelerate past 40 mph. Rear catalytic converter damaged from the broken catalytic converter. ($1600). Three days later check engine light comes on again and there is a rattling sound in the engine. As of right now still waiting for the diagnostic report. Family of 5 on a tight budget that needed a reliable car, and got a money pit. At the very least these things should have been inspected. Also wouldn't drop the asking price of $8,000 because they were going to fix a broken lug nut on the rear wheel that had rusted out. No trust in this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great

By Ltbull on 7/23/2017 at 6:41 AM. Helped by Jorge, Gary.

Came looking for a truck and left with one. Got great service and it did not take long to complete the sale. Jorge was great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Used GMC Yukon SUV

By Stan S. on 6/27/2017 at 3:41 PM. Helped by John May.

Very Good experience with the sales process and most importantly the post-sale follow by John May to take care of issue that came up a couple of weeks after the initial sale was completed. Stan S.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Deals/ great people

By Michelle Brewer on 5/13/2017 at 2:04 PM. Helped by Mike Stiles.

Michael Stiles was awesome. I found the vehicle on line and fell in love with it. Mike was very patient and not rushing me or trying to "sell" me. He answered all my questions and the entire staff was kind and friendly. I wish more businesses still valued the customer experience Gary Burk was amazing as well. Thanks guys... Michelle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent purchase

By Ronald pasch on 4/29/2017 at 6:55 PM. Helped by MIKE STILES.

Just wanted to say thanks for making my truck purchase so easy! I love the truck and am very happy! I flew into Indianapolis airport and Mike Stiles my salesman picked me up and brougjt me to the dealer! The truck was freshly detailed and waiting for me. As i had just recently had a other than satisfying experience with another dealer, i give the truck a very critical examination. It was everything that Mike had told me over the phone and then some! It is extemely nice to do business with a auto dealer that has integrity and offers accurate assesments of their inventory. I would not hesitate to travel again for a purchase again! Thanks again Mike and the crew at Fritz in Fishers! Ron from Minnesota.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Positive experience

By Bart P on 4/25/2017 at 1:00 AM. Helped by Mike, John, Gary.

I enjoyed working with Mike to buy a Chevy Silverado. He let me test drive the vehicle for the weekend and gave me the opportunity to have my mechanic inspect it before purchase. I liked the low-pressure approach and we settled on a fair price for a nice vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By PJ on 4/23/2017 at 11:57 PM. Helped by James, Gary.

The salesman was great to work with. The Financial Manager worked his magic in getting our vehicle at a great rate and good monthly payment. Highly recommended dealer if you are looking for a good used vehicle at a great price.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Wonderful! Love James and Gary~

By zk23dn on 4/4/2017 at 2:39 PM. Helped by James and Gary wonderful gentlemen!.

All in all it was a wonderful experience. The only thing (and it was my bad for not checking) was a light that was out when we bought the Jeep and a tire was plugged and we weren't aware... and we didn't realize it until we were home. Other than that it was great. They were very patient, beyond helpful and full of smiles. I'd recommend them for sure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Angie on 2/9/2017 at 6:26 PM. Helped by Steve, John.

We had a great experience buying our Ford Escape! John and Steve were helpful in finding a car to fit our needs. They allowed us to have the car inspected by our mechanic, who agreed that the car is in great shape and was being offered at a very fair price. The entire process was smooth from start to finish. We would definitely buy a car from Fritz in Fishers in the future.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

All they care about Is money

By Joseph e on 1/2/2017 at 10:11 PM. Helped by Mike B.

Don't waste your time with this place. Mike boone sold two cars from under me. When he had me come in to look at them. Wasted my time and gas to go look at the cars he had for me. And one. He sold the day before I was going to come in and pay for it and the 2nd was when I was on the lot looking at the vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Son's 1st car

By 2726Rich on 6/6/2016 at 7:41 PM. Helped by Dan Serritella, Gary Burke.

After shopping around at various other dealerships in the area, I settled on Fritz in Fishers as the quality, selection, and pricing were in line with what I was looking for. I wanted a quality used car for my son's 1st purchase. My son looked at the list of cars I had selected from Fritz and other dealers, and decided on a car at the Fishers lot. We met Dan Serritella and he took Chris through the car thoroughly. He was great, as he answered all questions and never pressured Chis in the least. Chris decided to buy the car and after a week of ownership, he loves the car and is very proud of showing it to his friends. Fritz is an awesome organization worthy of any buyers consideration. I will take my daughters to Fritz when they are ready, and I myself will shop there for my next car. The inventory is 1st rate as are the people. Dan and the finance guy, Gary, made the whole process easy with no pressure, and we couldn't be more pleased with Fishers' best car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE FRITZ! It's the place to go!

By Taylorskaggs on 5/17/2016 at 1:56 PM. Helped by Dan serritella, John May.

I have gotten my last 2 cars from fritz and they have amazing cars for an even better price! Dan serritella sold me both my cars and he has also sold my ENTIRE family their cars as well! He is so friendly and goes out of his way to help you get the right car at the right price for you. John May (the manager) also does everything he can to help you out as well. I give Dan, John and fritz a 2 thumbs up and 5 stars! -Taylor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Hallfam on 5/4/2016 at 1:21 PM. Helped by Dan Serritella.

We had an amazing experience at Fritz! It was a professional atmosphere, they were very welcoming to our entire family, including our four small children. They even gave the kids coloring books and balloons! They did their best to make things quick knowing that kids will not be patient for too long. The salesman we worked with was so great. I would definitely recommend Fritz, and Dan, to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Ford Focus S

By LeAnn Taylor-Reed on 4/9/2016 at 4:34 AM. Helped by Eric Ravage.

I went to the lot in Noblesville and spoke with Eric Ravage. I had never purchased a newer car before and when I had spoken with other salesman they were out for the sale and not interested in helping with anything. All I can say is that Eric was the most helpful and he wasn't pushy or trying to just sell me the car he wanted to make sure that this car was the correct fit for me!!!!!! He went above and beyond what my expectations were to make sure that all was as should be when I came to test drive this car. He was truly an amazing salesperson and I will definitely recommend him to all of my friends when I hear them say they are looking for a car. Thanks Eric for all of your assistance and when it comes time to purchase another car I will definitely be a return customer. LeAnn Taylor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fiat 500

By Adam on 3/24/2016 at 2:15 AM. Helped by Mike Boone.

Mike Boone was great to work with! Very helpful answering questions over the phone in advance of visiting the dealership for a test drive. The purchase was an easy and satisfying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price

Would go back

By Chase on 3/3/2016 at 3:44 PM. Helped by Dan Serritella.

Very much enjoyed working with Dan and his finance guy John. Both were upfront and honest, and worked with me so everyone was comfortable with the deal. After looking around for a long time I know I got a good truck at a very fair price. I would definitely buy another vehicle there, and that's about the best thing I can say.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sold Subaru forester

By LeslieH. on 3/2/2016 at 2:10 AM. Helped by Dan Serritella.

Dan was the salesman that I worked with and he was wonderful! I asked him to hold my vehicle for me. He asked for a small down payment and within 2 hours of getting there, I was driving away in my new vehicle! Fritz got me my car and the payment I needed!! Quite happy with Dan and the rest of the staff. I would definitely recommend Fritz in Fishers to everyone! Much better car dealership then their larger competition!!

I would recommend this dealer.