Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
4  
Price
4  
Quality of Work
4.1  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady service department practices

By keyicay@ on 5/31/2019 at 6:00 PM. Helped by Gerardo Jacobo, Emir Pasic.

Went for a simple fix for an issue that their dealership created and ended up paying $200 for an inspection that I did not want. In the end, they recommended a number of fixes that an honest mechanic told me were completely unnecessary and would have cost me hundreds of dollars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Jon is great!

By leung on 5/4/2019 at 4:42 PM. Helped by Jon.

Jon followed up closely and he made sure my f150 was fixed right with all the parts needed, though i was in and out four times to finished the oil leak service call. i was satisfied not only because my truck was fixed, but mainly because Jon was very patient, friendly and professional, not to mention generous = ) . . . he threw me a car wash before picked up my truck. see you next time.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Loyalty to Customer Escapes Frontier Ford

By PEPK on 1/12/2019 at 1:26 AM. Helped by All.

Upon receipt of the 2013 Escape we pointed out a defect in the clear coat. It was brought up several times and nothing was done in the 5 years we have had the car. After the 2013 Escape had a door recall service, the passenger door lock was disabled and an interior panel on the rear passenger door now hangs up on opening and pulls off the door. This was mentioned several time to Mark Podesta’s team and ignored each time . We are done with this do nothing dealership. Looking forward to a new Tesla.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job on latest service for F350

By AA on 1/7/2019 at 1:24 AM. Helped by Don’t remember.

This service, like a few others, came with a surprise: the oil drain plug / pan was stripped, requiring a new pan and another day in the shop. Last time it was a broken screw on fuel pump filter. While these incidents were an inconvenience, the service team did a great job to make it right. They expedited the parts, installed the new pan and completed the service the next day. They also covered the cost of the pan, which was most likely stripped by the last Ford dealer who serviced the truck in Austin TX, under my extended drivetrain warranty. Good job guys!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Treat You Well If You're In Trouble

By Alexey on 7/28/2018 at 6:56 AM. Helped by Leonel, Cemal, Joey.

Purchased 2003 Honda Civic with 136000 mileage in Frontier Ford and had an issue with the safety system after a few days since purchase. I gave them a call and came to their office on the next day and after detailed conversation with sales director Joey they agreed to help me with my situation. Although the car I purchased was the cheapest article in their inventory at that time and I haven't purchased any warranty, they were able to put themselves in my position and take care of my vehicle. It tells a lot in their favor in terms of after sales customer experience. Regardless of what you buy, they will treat you well if you're in trouble.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Refused to help the customer

By Collins john 123 on 6/12/2018 at 4:09 AM. Helped by Francisco Rameriz, Emir Pasic , brandon zuno..

They left oil cap off my truck....manager Emir Pasic refused to have them clean it up.. They made me feel like i did it...worst service ever...wont be going back...they tried to put it off until manager Mark Podesta came back from dallas in a week...i said to Emir your the service manager arent you supposed to make the decision...the decision that was so obvious that your mechanic messed up....there motto seems to be the customer is wrong and they didnt do anything...they havent heard the last of me....i still owe over 30,000 on my truck ..i trusted them with my truck and they decided to screw mi in the ---... ..just the beggining ..

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

purchased used car

By ralph on 7/25/2017 at 9:24 PM. Helped by ?????.

Sales person friendly. My down payment for the car requested went for services that were not requested or explained. Awaiting a contact from dealer for installation of data link.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and straightforward

By Barrett Breuckman on 7/7/2017 at 6:53 PM. Helped by Chris Cather, Kimberly Nguyen.

Agreed to the metrics of the deal over email with the fleet/internet manager and just came in to sign and drive off. Very straightforward to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Yeiison on 7/6/2017 at 12:56 AM. Helped by Mike marrufo.

I came in not knowing what I wanted . I don't really know about cars so I came in needed a lot of help and with lotes of questions which MIKE MARRUFO was awesome at helping me . It was a great experience . Will definitely be recommending him with friends and fam he's awesome at doing his job . Friend and helpfully .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service in the area of Sales!!

By Steven Warren Hart on 7/5/2017 at 9:27 PM. Helped by Cody and Stu.

Awesome sales personal and it was easy and actually fast! I would recommend Frontier Ford in Santa Clara to anybody buying a new or used car!! My sale people were the most knowledgeable guys/gals I've every came across in the car industry!! Thank you for making it easy! Steve Hart

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Experience Ever

By KMCCY45 on 6/28/2017 at 5:16 PM. Helped by Cassandra, Jamie and Abuayed..

Let me start by saying I love my new 2017 Ford F150.. Cassandra was amazing. Her approach removed a lot of apprehension my fiancé and I had about going to a car dealers. She was patient, knowledgeable and kind. Which was a nice surprisingly experience based on my past car buying escapades. I immediately trusted her and didn't feel like I was being taken advantage of. Then Jamie, the finance manager, topped it off with an easy closure. Even the manager, Mr. Abuayed was nice and courteous. All around great customer service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Cecilia Padilla on 6/29/2017 at 3:38 PM. Helped by Calvin Tran.

I needed to find a safe, reliable car for my daughter who is leaving for college and after searching around and dealing with different salespeople from different car dealerships I came across Calvin Tran from Frontier Ford. Over a period of several days, Calvin was very patient, accommodating, professional and got us a GREAT deal on a 2017 Ford Focus Hatchback. My daughter loves the car!! Calvin showed us all the features of the car which basically sealed the deal when we saw all that it had. Calvin got us the price we wanted and got us the thru the paperwork/finance QUICKLY. Didn't spend all night there. I would recommend Frontier Ford highly and especially Calvin. Thanks Calvin!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By jmendoza559 on 6/24/2017 at 12:43 PM. Helped by Alex Salinas.

The price was exactly what we discussed. The contract was handled with professionalism and asccuracy. This was no hassle or pressure buy for my wife and I.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Patient and Plesant to work with

By Dude on 6/24/2017 at 4:10 AM. Helped by Ivan, Jamie.

Our sales person was very knowledgeable and patient with the cars we were looking at. He allowed me to test drive the cars back to my house to show my wife! (2 cars) When I changed my mind, in the middle of paper work, to look at a different car, he didn't hesitate and we just test drove that one to my house! LOL The Finance guy was very knowledgeable and a pleasant to work with. I also told them I could get a better rate with my bank, so they set that all up and we got the better rate. It's really the little things that matter, and they did a great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Adriana Avila on 6/22/2017 at 3:47 PM. Helped by Stewart , jaime.

Very greatful , such a great dealer, Stewart and jaime were very helpful , would definitely choose this dealership overall. #FordFrontier 💙 did a great decison by choosing them over 3rd parties.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best car buying experience ever

By satisfied customer on 6/18/2017 at 2:44 PM. Helped by Stuart Gregory, Reeza.

Salesman showed us the car we were interested in and didn't try to sell us something we didn't want. Our dealings with Stuart Gregory were outstanding. Once a decision was made there was no pressure to purchase things we were not interested in, he had our paperwork ready for us when we arrived. The experience through finance with Reeza was personable and professional. All said and done out the door in 2 1/2 hours, never had that happen before. Would definitely return to Frontier Ford to buy another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Rick on 6/14/2017 at 4:22 PM. Helped by Cossandra Bales.

Cossandra was patient and amazing helping with my new Ford purchase. I drove away in an amazing vehicle for a great price.She knew what I was looking for and made it happen. They need more no pressure salespeople like her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By Julieta 123 on 6/14/2017 at 2:30 AM. Helped by Mike Marufo.

Mike has been helping us for years and we have took out a lot of cars over the past decade. He never fails to help us find what we are looking for with great prices. He always makes sure we are happy and has the best customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Shopping Experience

By Happy Customer on 6/11/2017 at 6:22 PM. Helped by Jose.

Went car shopping with a friend and decided to stop at the Ford Dealership. Jose greeted us and asked if we needed help, he was very friendly and courteous. We took the Ford Escape for a test drive but still wanted to visit other dealerships. We left feeling very satisfied with the experience, no pressure to purchase. We did visit other places, too much pressure from them. Went for lunch and decided to go back to Ford. Jose was very attentive and I ended buying the Ford Escape. Great buying experience and Jose was there for me the entire time. Thanks you Jose for an awesome service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great cars and people

By VictorR on 6/9/2017 at 6:24 PM. Helped by Cody Porter.

I recently have bought Ford Escape in Ford Frontier. Ask for Cody, he will show you everything, explain all the features and help to choose the right car.

I would recommend this dealer.