Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.3  
Quality of Work
4.5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent in every way!

By Marilyn L. on 10/11/2017 at 2:59 PM. Helped by Kurt Kranc, Susan in finance.

This is the third new vehicle we have purchased from Fugate Ford's salesman Kurt Kranc. Each time no pressure, gave us a very fair trade in price, very informative in helping us decide which vehicle was best for our needs and gave us a great deal. He's a good guy and I would recommend him highly, as well as the sales manager and finance manager. We will be loyal customers. Thank you Kurt Kranc and Fugate Ford!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They Lost a Sale

By MR76 on 8/29/2017 at 9:06 PM. Helped by Rich, Kevin Kranc, Nicaela Hemenway.

On Sunday August 27, 2017 me and my fiancé looked into purchasing a new pick up. He found one at Fugate Ford in enumclaw and spoke with the sales representative. He made it clear that he wanted all the financing and details ironed out and good to go before we decided to drive two hours to go there. We chose Fugate Ford because in the past we have had no issues and all was seamless. We drive there, on the word from the salesman (Rich I believe) that all was good to go. We get there and that's when it all went downhill. We discovered this 2017 "new" pick up was a dealer demo and had 4K miles on it! We decide it's fine and go ahead. Well we sat there for thirty minutes because we were waiting on the finance person. Come to find out the finance person we were waiting on was the same woman smoking and on her phone not 20 feet from the dealership front door. So my fiancé sits down with this lady and she reeks of cigarette smoke and has the nastiest attitude. Not only had they not done what we asked them to before we got there but suddenly the price of the truck is different. The interest rate quoted was 7.9% and with his credit score that was ridiculous. She gave some excuse that it's Ford Credit and she would have to talk to them the next day, Monday. Well he signs the contract for this truck and they give him temporary tags. We call and add the truck to our insurance. We were told before we left that they would get it straightened out Monday morning and have the truck delivered. Monday comes and no one calls in the morning. We call and are told that the finance person, Nicaela Hemenway, won't be in until 1 or 2. We call back and surprise she isn't available because she left. The other finance person for some reason couldn't or wouldn't help us. Still no call from sales guy. Here it is Tuesday the 29th, two days later and we waited on a call in the morning and got nothing. Come to find out the salesman who promised to have it worked out and delivered Monday morning didn't even work on Monday! Then we try to call Nicaela again and again told she isn't there and the other finance lady couldn't help us. Blamed it on Ford Credit for dragging their feet. Well I made my fiancé ask for the general manager. Kevin got on the phone with Darren and gave every excuse under the sun, I realize stuff happens, after all I left radiation on Sunday to drive two hours to under the false pretenses this dealership gave us. But I assure you I would take care of my promises and my job should these situations arise. Well after listening to him give excuses he assured Darren he would call back in 15-20 minutes. It's now 2 pm and that call was at 10 am. So we decided to call Mullinax Ford in Olympia and spoke to them and in thirty minutes over the phone they had the truck financed through Ford Credit at 0 down and at 3.59%! I don't understand how Fugate finance person didn't come to the same. Needless to say this is an experience I will not forget and the way this dealership is ran I will never purchase from them and make sure others hear our experience. I would suggest some major staff overhaul. Mullinax Ford in Olympia will now be our destination for future car purchases, which will be two more pickups and service truck for our company. It's too bad Fugate Ford doesn't demonstrate their own motto that their commercials say..."Fugate Ford cares about customers." Clearly on this day they didn't and will lose out on guaranteed sales in the future.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy to work with

By MW2424 on 6/25/2017 at 4:03 AM. Helped by Sparky and TJ.

Fugate Ford has always been laid back and easy to work with, I always leave happy. I would recommend them to anyone looking for a new Ford or used vehicle, they will find what you're looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By Travis F-350 on 6/12/2017 at 10:58 PM. Helped by Aaron Mayer.

Good experience will buy at fugate again...I worked with Aaron Mayer he made it very easy to buy my new F-350 over all Fugate ford is number 1 in my book.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Always helpful.

By Melissa K on 5/6/2017 at 2:09 AM. Helped by Sparky.

We bought a new truck and they always find or have what we are looking for when we call. They are all so helpful and kind. We love it at fugate. The process is always so easy here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Satisfied fugate customer

By kd on 4/28/2017 at 2:36 AM. Helped by Curt and Kevin.

The best car buying experience I have ever had. All staff were excellent and a big shout out to Curt and Kevin for everything. I will continue to buy all my vehicles from fugate ford and I am a customer for life. I now know why my family and friends recommended them. Thanks guys, Kelley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tina was GREAT! Wonderful staff, very friendly and attentive

By Jas on 4/20/2017 at 4:52 AM. Helped by Tina, Susan, Kevin.

My husband and I were very pleased with the laid back, patient and very friendly staff. An important and stressful decision ended up being an exciting day. We were able to leave satisfied with our monthly payments and secure with our coverage. They also took care of a needed repair. Tina hung in there with us til the end, even when she wasn't certain we'd buy the car. The 40 min ride to the dealership wasn't bad. We were smart enough to eat right before we started looking, and don't worry there's plenty of food places close by. Thanks Tina, Susan and Kevin!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

No hassle, everything we looked at was well maintained..

By Davis on 2/19/2017 at 7:53 PM. Helped by Kurt, Tina.

Kurt was the best car salesman I have ever worked with. Low pressure, very knowledgeable. Highly recommend Ford Fugate, we went to many places before and this experience was way better!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Buying used car

By J on 1/27/2017 at 10:28 PM. Helped by Denise.

I want in and was looking at a newer escape found one that is like and Denise in finance was a huge help got me a great Interest-rate

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Lhayes on 12/31/2016 at 9:22 PM. Helped by Stan Fornalski.

Stan was a great salesman, he was explained how the truck worked answered all my questions. Took great care of us thru the entire purchase. Highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased my new 2017 F350

By TeddyR on 12/14/2016 at 12:22 AM. Helped by Shane.

I purchased a new 2017 F350 with Kurt Kranc and had the best sales experience over any other dealership I visited before. They don't waste your time and handled everything in the most professional and easiest manner possible. I would refer anyone to them and look forward to continued business with them as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By BILLIJERRY on 12/7/2016 at 8:19 AM. Helped by Aaron.

Always a great experience with Fugate and Aaron . This is the fifth car that I have bought from Aaron . All together he has sold over 20 cars to My immediate family. He hustles to get us just what we need for a fare price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consider this dealership when purchasing a car or truck

By Scott.inglis on 11/21/2016 at 4:37 PM. Helped by Shaun, Susan.

Very happy to have bought from Fugate Ford. They are so friendly and honest. I was able to tell them what I was looking for and they figured out a way to make it work. There was no pressure to buy nor did I feel locked in by having those "commitment" deals. Thanks so much, I'm very happy with my vehicle. I highly recommend and will come back next time I'm in the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding New Car Purchase Experience

By Very Happy Buyer on 11/23/2016 at 12:20 AM. Helped by Stan Fornalski.

This has been "The Best" new car purchase experience of my life. Everyone was polite, friendly and professional. I Would recommend them HIGHLY to anyone who would like to "the stress" out of buying a vehicle. They kept their word and delivered on time AND at a Better Price than what we had agreed on. Stan Fornalski is a Terrific Guy!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New Customer

By Jon Nigbor on 11/17/2016 at 6:34 PM. Helped by Greg McCauley.

I just purchased a used 2016 from Greg McCauley and was extremely pleased with the price and his service. They're a smaller dealership than some but have a very large selection and great prices. I highly recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fugate sales and servise

By Dave w on 6/23/2015 at 4:29 PM. Helped by Servise department.

I have purchased 2 cars from them now, one used, one new, and have a new F150 I had purchased from another dealer close by. Both the new and used car were given two years of free servise (oil changes), which I can drop off for at a moments notice. Their quality of work is outstanding, and is always ready when they hace said it was going to be, and detailed as well! I have never dealt with a dealership as easy and pleasant to work with as Fugate, and will be back to them for any other vehicle purchase I make in the future. Thank you all very much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

they are freindly and get my car right in so I can go on...

By rick657 on 8/30/2013 at 4:54 PM. Helped by pat.

they are freindly and get my car right in so I can go on with my day they find out what I need call me . and then get the work done so I can get my car back . Its very easy and timely

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone there is so friendly! They have competitive...

By krausman on 7/25/2013 at 10:36 PM. Helped by Aaron Worton.

Everyone there is so friendly! They have competitive prices with the other dealers in the neighborhood. They guarantee their work. I am given the use of a loaner car when needed as I live some distance away from Fugate Ford. I love my Escape!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I recently purchased a 2011 Ford Flex from...

By DickR1941 on 5/31/2013 at 7:58 PM. Helped by Sparky, Jeff Sparks.

My wife and I recently purchased a 2011 Ford Flex from this wonderful dealership! Not only did they met our expectations they exceeded them in every way possible. Sparky and Jeff did an amazing job in giving us everything we wanted for the price we wanted. Everyone at Fugate Ford went above and beyond to make us feel not just like customers but like family. I've bought a lot of vehicles from a lot of different dealerships and none of them have measured up to Fugate. I will be going there for all my future purchases and service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership is by far one of the exceptions when it...

By DavidIzbicki on 11/13/2012 at 4:14 AM. Helped by Aaron Mayer.

This dealership is by far one of the exceptions when it comes to dealers. For anyone who has ever purchased a car you know how frustrating the whole experience can be. Fugate Ford really does make the car buying experience enjoyable and low stress. I have purchased four cars from this dealer and each time I have felt that I was treated fairly and with respect. Everyone there that I encountered was pleasant and respectful. One person that really deserves to be noticed is Aaron Mayer, this gentleman has been my sales guy for each of my car purchases. Aaron is very laid back with no pressure. He treates you with respect and clearly explains every step in the buying process. Aaron has an outstanding knowledge base of his products and is able to explain all of the features that different models have. I am not an easy person to sell to as I spend a lot of time researching models, test driving, reviewing numbers, thinking some more, asking lots of questions and researching some more. Most sales people will not take this well as they are all about moving units, this is not so with Aaron, he takes a relaxed approach and helps get the information that I need without rushing you. It is because of this that I will continue to buy from him and strongly encourage others to do the same.

I would recommend this dealer.