Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.6  
Friendliness
3.7  
Overall Experience
3.5  
Price
3.5  
Quality of Work
3.7  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extraordinary

By Pilgrims on 9/24/2018 at 5:10 PM. Helped by Tim Fairey.

On arriving at the dealership we went to closest office. Tim Fairey went out of his way to give us extraordinary help in parking 5th wheel (while getting oil changed ). Our bycicle rack broke off when we arrived and Tim located a store for us. My wife and I cannot say enough about how Tim helped us travellers who were in Calgary for the first time in our lives. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the better GMC dealerships in Calgary.

By Littlezimmo on 9/20/2018 at 6:02 PM. Helped by Service centre.

One of the better GMC dealerships in Calgary. Had an issue with my trucks radiator. Was going to take it to the dealership closer to where I live S$&W. Haven’t had the best experiences and interactions there. Thought of GSL at the last minute as it’s closer to my work. Glad I did. Customer service personnel were great, along with the shop supervisor. Answered all my questions. Truck was in and out in one day. Fully repaired and even offering a shuttle bus. Would recommend to others and will be back again.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

New vehicle purchase and subsequent service needs

By Who cares on 9/12/2018 at 4:36 PM. Helped by Not sure.

I recently purchased a new Yukon Denali and the process went very smoothly. However, the air conditioning on the unit was faulty. Which is a known issue for GMC trucks. Neither the original dealership nor yours bothered to check it before clearing the vehicle. The pre-delivery inspection didn’t seem to work. Good thing customers get charged for it.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience

Service Dept.

By KCbuick18 on 9/2/2018 at 4:35 AM. Helped by Jenn.

I thought Jenn in the Service Dept. was very helpful in determining my new 2018 Buick Regal did not have an engine block heater. So she has order me a heater and we are waiting for the cord before installation. Since the car was not purchased at GSL, I thought it was very nice of her to find out for me. She assisted.me in getting my wheel rims repaired.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Dave27 on 8/18/2018 at 3:35 PM. Helped by Unknown.

I would highly recommend GSL for both sales and service. They are honest, hardworking people who treat you fairly at all times. The service department does great work. I can’t think of any occasion where I have had work done that was not satisfactory. In my experience, the best. GM dealer in Calgary!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mckrowan on 8/12/2018 at 12:03 AM. Helped by My apologies, but I did not record the names, but hopefully, you can track the names. All were very professional!.

It was my first time to take my car in for a service issue at GSL. From the moment I called in to make my appointment, to the point I paid the bill, all staff was exceptional. Professional and courteous! Will be back for any needs that may come up with my current vehicle, and would not hesitate to buy my next car there! Great job! You should be proud of your staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So so so efficient, friendly, just nothing bad to say.

By Happycaddyowner on 7/29/2018 at 4:57 PM. Helped by Can’t remember, a woman was manager, former school principle was shuttle guy.

The service manager called to adjust the drop off time so I didn’t have to wait around for 15 minutes- so considerate! Then she was ready when I got there. Super friendly shuttle person dropped me somewhere and arranged a pick up time, was on time and called to let me know he was there. Car was ready when they said it was going to be- and they even vacuumed it. I also had some questions about something I couldn’t figure out (it was a realitively new car), the service manager showed me (instead of just fixing it), so the next time I’ll know what I did. The whole thing was so pleasant.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Oil change

By Buick lady on 7/23/2018 at 9:32 PM. Helped by Not sure. Carla maybe?? I think she has an Italian last name.

I was there for an oil change and couple of other things. Although I had a scheduled service for noon, I didn’t get out of there until close to 2:30pm. Maybe because it was a Saturday or they were short staffed. Other than that everything else went well. The lady who took care of care of me was very polite and friendly. She’s easy to talk to and knows her job well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car Repair

By CarGirl88 on 7/21/2018 at 12:05 AM. Helped by Bob, Jaden, Angela, Jarrett.

My recent service visit was good all around. I was kept informed of the status of my repairs. Everyone was very helpful right from the diagnosing of the problem until I picked my car up

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good service

By Daleby on 7/13/2018 at 3:39 PM. Helped by Michael Groop.

They fixed my car washed it picked me up and drove me back to dealership service was excellent. I really appreciate having a well running clean car when I picked up

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

For a Despicable Car Sales Experience go To GSL

By Watchdog on 4/29/2018 at 1:28 PM. Helped by Rob Page Internet Sales.

GSL provided me with one of my worst car buying experiences during my 72 years on this earth. We live in the Windermere Valley and were looking to purchase a vehicle to replace our 2012 Buick Lacrosse. I chose a 2016 ATS Cadillac Coupe, (black with 15000 km) as our replacement, the car was advertised on Cargurus. I was contacted by GSL after indicating interest in this vehicle on the Cargurus web site. Rob Page of internet sales called, we negotiated a final price and was emailed a purchase agreement subject to a vehicle inspection and test drive. To my chagrin Rob had confused what vehicle I was interested in and had written up a sales agreement on a different vehicle......dumb almost stupid. We had been in touch with each other for nearly a week, during which time he made the mistake of referring to a SRX Cadillac as our vehicle of choice, there was no carry over of information from one day to the next.....GSL was confused .....maybe it was their first sale? During this week of negotiation and clarification I received two phone calls from women sales chasers asking me how things were progressing. Neither of them knew the vehicle I was interested in, what level we were at in making a purchase, nor did they make any effort to find out. In the final analysis the car Mr. Page was trying to sell us was a ATS sedan, blue in color with 50,000+ km ..........they still have the car on the lot which I am sure they will sell it to someone who is shopping for a 2006 yellow Volkswagen beetle with 120,000 km. Good luck we will not be back.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent and prompt service!

By BrandyC on 1/25/2018 at 2:08 AM. Helped by Aaron Mirkhaidarov.

We had a wonderful experience with GSL. Our sales adviser Aaron Mirkhaidarov was great to work with, very prompt and exceptional services. Thank you GSL!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the young guy in the service

By jessie garcia on 1/12/2018 at 9:21 PM. Helped by dean, and the young guy from service.

first, Dean showed me where the engine heater was..i learned a lot from him in just 5minutes...then comes the young guy from service, he checked my tires, tire sensors, reset everything, very friendly guy..i didn't get his name but nowadays you can not encounter people like this guy anymore...the best dealership ever! kudoos!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car Service...

By Feven on 1/4/2018 at 5:31 PM. Helped by Ken Ammann.

Took my car for a service got it back with big front damage. ...saying was bad paint. Not taking responsibility for what they caused. Unbelievable

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run.....Don't Walk From This Dealership

By Susan Hall on 11/17/2017 at 1:44 AM. Helped by Service Manager/technician.

We have had nothing but trouble with our 2011 Cruze and this dealership. Today was just another example of poor customer service. We had our car there in Sept for a leak which ended up costing $700. Within a month the oil sensor light was going on although there was no evidence of a leak. My husband took the car in today at 7:00 a.m. and by 4:00 it still had not been looked at. Why bother making an appt if they can't fit you in? This has happened to us several times. After another call to the service manager, we received a call around 5:00 from the technician who said there was an engine leak. When we said it had been in for a leak six weeks earlier, he indicated it had nothing to do with the previous service. We have had so many problems with this car (2011) and so many issues with GSL. We have written to GSL and to GM Canada with previous complaints and received no responses. Customer service seems to mean nothing to them unless they are trying to get a sale. We will never, ever buy a GM product again and we will be looking to dump this car. We've bought all our vehicles from GSL in the past; a Saturn Aura, the Cruze and a Chevy van. When they continue to provide poor service and aren't willing to try and make things right with customers, you know it's time to find a dealership who puts the customer first.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Not Customer Service

By DD on 9/13/2017 at 8:26 PM. Helped by service mgr.

Wednesday I had an out of province inspection done at this dealership. Thursday I picked the truck up, they gave me the wrong paperwork. So I spent an hour in line at the registry to find out I could not register the vehicle. Friday I received a voicemail telling me they had given me the wrong paperwork, I was out of town. The weekend came and went. Monday I called to get the paperwork delivered. Was told by the service manager that they had expected me to come by on Saturday to pick it up. They decided they would deliver the paperwork using their courtesy shuttle. That they did - but the guy would not get out of his vehicle - he asked that I come down from my office and sign their copy in his shuttle. Wonderful customer service.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bad service

By Max on 8/18/2017 at 8:31 PM. Helped by Don't know.

Had an appointment for oil change. The said it will take one hour. I clearly explained that my time very valuable and I can wait only one hour. It took them more than 2 hours to change the oil!!! When I came to check why it's so long no one was even working on my car. As a result I had to cancel very important meeting. Will never come back here again!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional and unreliable

By corey1542 on 6/2/2017 at 4:28 PM. Helped by Bill.

I had several bad experiences here. The worst was when I had my tires changed and they drove my vehicle of the side of the ramp and shredded one of the tires. They said the service guy was in a hurry and hadn't paid attention. They even messed up a simple thing like repairing a key fob. They were defensive about the problems they caused and made it clear that they didn't care very much.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My last experience in GSL

By Bakir on 2/15/2017 at 4:05 PM. Helped by Jarett and Sam.

Amazing people Professional Friendly I like the downtown place, since i purchase my car back in 2015 , I am getting an outstanding services. Service manager Jarret is an amazing guy Sam is my favourite And all shuttle guys are friendly Thanks again GSL Bakir

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disrespect

By Last GM on 2/14/2017 at 12:26 AM. Helped by Joy, Ken.

Phoned service and discussed problem with service representative. Dropped vehicle with GSL for service and asked for a diagnosis of scraping-rubbing noise. The vehicle has been serviced at GSL since new. Reviewed diagnosis over the phone the following day and the proposal. Authorized two of four tasks declining two tasks one of which had been completed within the past 6 months (and one of which was unrelated to diagnosis). Informed that the parts for the authorized tasks would require some time to acquire (2-3 days). After 6 days, GSL contacted me to pick up the repaired vehicle. Returned to pay for service and pick up vehicle after 7 days. Observed on the invoice that unapproved tasks were performed. Brought the unauthorized tasks to the attention of the attendant(s). After several minutes of delay, informed that without full payment the vehicle would not be released. Having no choice but to pay the invoice or be stranded at more personal expense the entire amount was paid. Asked to be contacted by service manager. After 3 days the service representative with whom the miscommunication occurred called, not a manager. The service representative simply dismissed my claim, contradicted my summary of events and denied that tasks were unauthorized. I have never been treated by any business or organization with such disrespect. Further more, the noise still exists $2200.00 later.

I would not recommend this dealer.