Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Niki and Amber are Amazing!!

By Meleads81 on 9/12/2019 at 10:06 PM.

Amber and Niki are so helpful and with you each step of the way. Great customer skills and extremely friendly. Go see them for all your car needs!! You wont be disappointed.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time car owner

By Monica smith on 9/10/2019 at 8:24 PM.

My experience was great! I would recommend anyone to come get their car from there and especially talk with Ken/Amber. They work great together and they get the job done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IN AND OUT IN A FLASH

By CHITCHATLINDA on 9/11/2019 at 5:20 PM. Helped by All of them that saw me acknowledged my existence.

I love these guys and gals! The service department had me in and out in a flash and the rest of the staff was courteous as always. I even made their waiting room into my own working office until the vehicle was finished and it didn't bother them a bit. Home town people...home town care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brake re calibration on computer

By MUSTANGBULLY.1970 on 9/6/2019 at 4:49 PM.

Great dealership, fantastic service people that go way beyond to help and fix your issues.. I have bought about 8-10 vehicles from them and will continue to Kudos to all at Gabriel Jordon Bill “Bull” Wood

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

car In for maintenance check

By rroberson54 on 8/28/2019 at 10:47 AM. Helped by All the workers in the service department and all those that wash our cars to make them look brand new.

While getting maintenance check Mrs Paula called me, recommended additional service. Strictly my choice. I followed her recommendation. I didn’t feel pressured. They treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer care

By millerdebra on 8/26/2019 at 4:06 PM.

I’m always treated with the upmost respect. Everyone let’s you know what is happen with your automobile while being serviced. If you need anything other than just the service they come talk to you and explain what is going on. I love coming here for my services I can trust them that means a lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and competent service

By TSARTOR on 8/15/2019 at 3:30 PM.

The Service Dept is always prompt to handle your concerns and needs. I recommend it to anyone, Paula, Chris and the entire service staff are great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

g a trade

By caj3500 on 8/14/2019 at 7:09 PM.

It was a great experience being that I stay 4 hours away and had a truck to trade in and they handle everything on the phone and all I had to do is go 4 hours away and pick it up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, friendly, and fast

By cris1810 on 8/14/2019 at 4:22 PM.

I was lost when I first got there, and the first person I saw was extremely friendly and pointed me to the right direction. I spoke with Paula and let her know what was going on with the truck. She was easy to talk to and provided great customer service. They had my truck ready in a couple of hours. Way before I expected it to be ready. The problem is fixed and if I ever have anything else going on, this’ll be there first place I go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!! Always enjoy working with Chuck Pinson

By gaylehitt on 8/7/2019 at 4:42 PM.

Called Chuck and told him I was looking for a new truck would he bring me one to the house, about an hour later he shows up with a new Sierra K 15 for us to try out! of course we bought it and he later returned with all the paper work ND THE DEAL WAS DONE!! THAT IS WHAT I CALL SERVICE.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent! Every aspect of the deal was done in record time.

By FREDDIEHERRINGTON on 8/7/2019 at 1:29 AM.

You could not ask for a more professional dealership. All involved were eager to do all they could to make this deal as quick and easy as possible. I could not be more pleased. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jparrish9611 on 7/31/2019 at 10:39 PM.

The people are very helpful. I had a great experience. The prices are reasonable. Overall this is a great place to get a new car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding service I've come to expect from Gabriel Jordan

By Al on 7/29/2019 at 5:47 PM. Helped by Johnny.

In for an oil change/tire rotation. Dropped off at lunch. Actually arrived earlier than my appointment time and needed a quick ride back to work. Johnny was "on the spot" (yes, his name really is Johnny) and pulled in to pick me up right away. When I had not arrived to pick up my vehicle at 5:00, Paula gave me a reminder call. Then when I picked up my vehicle, it was immaculate. Excellent wash job (thanks again Johnny) and inside cleaned up too. I appreciate the outstanding customer service and the fact that they make the customer feel important and welcome at Gabriel Jordan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Experience

By S.Allison on 7/27/2019 at 3:39 PM.

I went to the Gabriel Jordan GMC just to browse when the salesman by the name of Mike approached me with a smile. He was very helpful and knowledgeable. He told me to look outside to see if there was anything I may want to test drive. I fell in love with a Nissan Altima. Of course, right then I wasn’t ready to buy. In the process, someone obtained the Altima but Mike told me he would look for another Altima and he kept his promise. We kept in communication and he finally found the perfect Altima. I came back to the dealership and instantly fell in love. Mike came through for me . I want to also thank Amber and Tim for you were God sent. You now have a customer for life. Thank you all for my experience at your company. You have no idea how much it is appreciated.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sorry service!

By RRHUSKEY on 7/24/2019 at 10:35 PM.

They told me I needed a new water pump and master cylinder! $1545 and new tires. I went to a mechanic and I only needed rear brake rotors and pads. Master cylinder and water pump still works! I never got a brake alarm nor a hot alarm! I went in for oil change and check brakes. These people are liars and thieves! I will never go back!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

LIED TOO. AWFUL SERVICE DEPARTMENT & GENERAL SALES MANAGER

By Briggs5390 on 7/23/2019 at 4:23 PM.

DO NOT TRUST GABRIEL/JORDAN SERVICE DEPARTMENT!! I find a car online (2011 Jaguar XF with 92,000 miles on it) Go and test drive it at the dealership in kilgore) I noticed the car jerking when stopping so I brought it back to them and they assured me they would take a look at it. They did and as you can see in the images provided Niki (Internet Sales) told me that the "Brakes are fine" Matt in customer service told me that "all Jaguars do that" so I also mentioned that they were squealing. And was again told "they were fine" So here i am, 6 weeks later dealing with same squealing brakes, same jerking as i come to a stop and now I was fed up with it and took it to 2 local shops and told the Upper and Lower control arms are bad and the rotors are lipped and all need replaced. Approximately $2,000 dollars in repairs due to it being a Jaguar.. So I call and speak to Matt (Service Manager) he tells me i need to talk to Jason (general sales manager) Jason tells me, "Well when you buy a used car your going to have to make some repairs" ARE YOU SERIOUS? A issue that I was lied to about it being "fine" from the get go your not going to stand behind? he also stated " I know your frustrated because you purchased a vehicle 6 weeks ago and you have to fix it and put money into it but there's nothing i can do" I'm sure not many people read these reviews but if i can change one persons mind from coming here I've accomplished my goal. DO NOT TRUST A WORD FROM ANY OF THEM. I've attached text messages between Niki and I. See for yourself.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and professional

By Lwstgreen on 7/19/2019 at 3:23 PM.

The staff was very friendly starting with the gentleman who washed the vehicle. Had a great positive conversation with him outside prior to opening.up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken El ore is a great salesman with a great personality.

By brandonbeard11102 on 7/19/2019 at 12:46 PM. Helped by The man who washed my car was awesome.

Had a great experience, everyone was nice and friendly. Offered beverages with a nice customer waiting area. Had better prices than that "mega store" in Longview!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazingly Awesome

By TEAHONEY57 on 7/18/2019 at 5:20 PM.

There isn't a service department ANYWHERE that even comes close to being comparable to Gabriel Jordan's service department. I feel like royalty when I have to go there. They not only treat my car well, but they treat me well too. My goodness, they are something special. I will always use them. I started using them a long time ago with my Cadillac CTS that I had bought from a different dealership in Dallas. But they treated me and my car just like I was their number 1 customer even back then. That is why I decided to start buying my cars there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took my car in for front alignment

By SAK6155 on 7/5/2019 at 5:47 AM.

They always take good care of me. I call and make an appointment, and if I need a loaner car, they provide one for me. They are all very friendly and helpful. They always wash and vacuum my car when they finish working on it. They are just great people..

I would recommend this dealer.