Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and very helpful

By PAMSHEFFIELD on 10/15/2018 at 10:28 PM.

I called before I came and talked to Josh with TrueCar. They already had the car pulled up waiting for us to drive. Although we didn’t buy that one but he found another one we liked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By Jonathan Mendez on 10/14/2018 at 8:41 PM.

Very good customer service, i had no problems finding what i want on price,payments and quality , 100% recommend thanks Jordan, Al, Paul and Mo

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Was a overall good experience

By LIFREEMAN8516 on 10/14/2018 at 10:16 PM. Helped by Joshua Vowinkel.

My sales rep Josh V. was very helpful and worked with me every step of the way. Overall it was a good experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By gregparrish88 on 10/10/2018 at 11:52 PM.

Very good experience I’d recommend more customers to yell Jordan done I very good job handling my purchase and taking care of me he was friendly that Ira thing I ask appreciate the good work thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing, and easy

By stephaniebicknell on 10/6/2018 at 7:43 PM. Helped by Courtlan Paul.

Courtland, Paul and Josue were the best to work with. I had no problem finding exactly what I wanted! Highly recommend if you’re looking for a new or used car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exemplary customer service!

By pharlow01 on 10/5/2018 at 2:50 PM.

Thanks to Kevin, Josh and Mo! Kevin and Josh, loved the video!! Keep making them for your online customers! It brought me in! Thank you!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good freindly staff, minor changes needed.

By MEDICATLARGE14 on 10/2/2018 at 8:29 PM. Helped by Ahmed.

Sales staff great. Quick & easy finance process. There should have been a little more disclosure about certain things that this consumer missed on inspection, lack of a spare key, dents in roof not visible from ground level.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good experience

By mselak1007 on 10/2/2018 at 4:12 PM.

Overall, I had a good experience with the Gainesville Buick GMC team. They honored the Truecar price that I received with none of the ‘typical’ back and forth negotiating. The 15yr/150k mike warranty is a very solid value proposition that gives you piece of mind. The only part of the experience that could be improved would be the wait time to check out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall good experience

By CarBlue on 9/30/2018 at 1:35 AM.

Nice, friendly, informative staff. They didn't feel too pushy, and they let me ask all my questions until I felt I was getting the best offer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Service

By DRP on 9/29/2018 at 5:05 PM. Helped by Tony Turner.

Between Al Hunter (salesmen) and Tony Turner (manager), I was able to get the deal I wanted on my 17’ Denali truck. If you’re in the market for a new/used vehicle, ask for Al. He is a very professional, non pushy sales person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great easy experience

By FREDDY P on 9/27/2018 at 7:37 PM. Helped by Ben Westrum.

Jordan my sales guy found what I wanted in 48 hours after giving great advice on a used vehicle that had things added that cancelled the warranty. Appreciated him looking after my best interest. He kept me up to date each day on what was happening and was an easy process. Big Mo in financing was great too and made that an easy experience as well. I love my new GMC Crew Cab truck!!

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Sour taste in mouth

By JPHECKATHORN on 9/27/2018 at 6:07 PM. Helped by George (not sure if last name) in service department.

While my sales associate was good, when there was a slight malfunction with the car and called to get it fixed within 3 days of purchase and without cost, they were unwilling to do anything about it. Highly disappointed and infuriated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So Impressed = Kyle Provided Amazing Service at Body Shop

By Smitty on 9/27/2018 at 5:59 PM.

Highly Recommend!!! Concierge type service from Kyle Holsombach of Gainesville Buick Body Shop. My 89 years old mother had her vehicle rear ended. We took her car into Gainesville Buick Body Shop, which handles many different Brands & Models of cars, including VW. From the moment my mother walked in, she was warmly greeted, to Kyle and his team taking the time to walk my mom through their inspection of the vehicle, the importance of the photos, plus explaining the entire process in step by step detail. Our insurance adjuster was familiar with the Gainesville Buick Body shop, and was more than pleased to work with them. We were updated at every step, including when additional hidden damage behind the bumper was found. Best was that this location has Rental Vehicles available on site, which meant we did not have to Uber/Lyft to an off site location. When we picked up the car, Kyle did a walk through of the paperwork and car to point out the quality of the work. Will recommend Buick Body shop to any one of our friends or family that needs auto body repair. Great Experience!!!! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Could not have asked for a better experience.

By SHELTIE64 on 9/26/2018 at 6:02 PM. Helped by Cortland Watson.

This is our 3rd purchase from Gainesville Buick GMC, always a friendly atmosphere and great customer service. Jordan and Cortland were fantastic to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Up front and honest

By Yukon on 9/26/2018 at 12:35 AM. Helped by Christopher Sauerbrun.

Christopher was great to work with. Up front and honest. He took care of us without any pressure. Communicated well and answered any questions we had. We would definitely recommend him and the dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By buckjones on 9/25/2018 at 11:09 PM. Helped by Ahmed El-gage, Tony Turner.

Ahmed made our shopping for a car easy! He had such wonderful manners & showed he really care about making us happy with our purchase! Tony Turner was excellent also! A great experience in buying a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By JENNIFERGOMILLION on 9/24/2018 at 1:57 PM.

Great group of people! I traveled from Jax and Kevin did a great job of getting everything prior to my arrival so that once I made it to the dealership all I had to do was sign all my paperwork. Mo the Finance Director was awesome to work with and paperwork was all done electronically on their giant desk tablet and my copies were conveniently saved to a USB drive. I would recomend Gainesville Buick GMC to anyone looking to purchase a vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience.

By JBRITTEN.78 on 9/22/2018 at 6:36 PM.

Went into dealership,looking at GMC Acadia. We were looking for vehicle to tow behind motorhome. Staff was knowledgeable enough to determine that was not the right vehicle. Salesperson new other models that were towable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By HMEISENBACH on 9/21/2018 at 7:45 PM. Helped by Christopher Sauerbrun.

Christopher made the sales process quick and easy. He did what he said he was going to do. In and out for new car purchase, efficiently moved through process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding salesman

By J.Duke on 9/20/2018 at 12:33 AM.

Pearce was an outstanding salesman who made my car buying experience easy, stress free and enjoyable. He made sure every thing was done absolutely perfectly from the test drive, to the financial process. This was my first car purchase that was enjoyable from start to finish. I would recommend Pearce to any one looking to buy a vehicle.

I would recommend this dealer.