Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleased

By Dee on 5/3/2019 at 4:00 PM. Helped by Mickey Downing.

My experience with Nissan was amazing. My sales person Mickey Downing was awesome. He gave me all the time I needed, no pressure whats so ever and I was very satisfied. I had a great experience.I would highly recommend speaking with Mickey. Such a friendly, outgoing salesman.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

I regret ever coming here for a car

By VeryAngry on 4/24/2019 at 4:28 PM. Helped by Mickey Downing.

I have had nothing but problems with this dealership. It started with dishonest salesmen, and has escalated from there. I bought GAP insurance with both of my vehicles. I have been trying to get this dealer to send the information to the insurance company for over 6 weeks. First they sent the information for the WRONG vehicle, and almost cancelled my GAP insurance for it. Since then, I have talked to no less than 6 people, and some of the documents have been sent. Now I get dropped on full voicemail boxes, transferred to people who have no idea what is going on, and I have been hung up on. Rude, unprofessional, and lazy staff. These are just a few of the reasons that I will NEVER purchase another vehicle here, or another Nissan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck

By Arobinson1228 on 4/13/2019 at 6:07 PM. Helped by Mickey Downing.

Went to just look at a Nissan Frontier and ended up buying it. We worked with Mickey Downing and he is fantastic. He did not pressure me at all to get something we didn’t want.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very happy results

By Happy results on 4/11/2019 at 3:02 PM. Helped by Mickey Downing, Dominic Ferro.

A friend and I came in looking for a car for her. We talked to Mickey, at first all seemed lost but a way was found to get her in a car that she could afford and was right for her. I want to thank Mickey Downing, Sales Consultant, and Dominic Ferro, Sales Manager, for going the extra mile for us.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Missed Diagnosis

By Tom on 4/11/2019 at 2:10 PM. Helped by Alex Kuhn - Service Advisor.

We took our Nissan Murano for an electrical problem that we said seemed like a bad alternator. The service department said it was a bad battery and replaced it, but the next day the problem began to return. We took it to another repair shop and they confirmed that the alternator was not functioning and replaced it. The car is now working fine. The service rep (Alex) was friendly but the mechanic dropped the ball on this one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mickey

By Fellisha B/linda M on 1/29/2019 at 3:22 AM. Helped by Mickey.

I came in to buy car after my car dead. Mickey was my sale person. Mickey very personal, friendly, knows about the car. We tested drive 2019 Altima which I fall in love with. He make sure that I want the car so he had me drive little longer to get feel of the car. If you want someone who has get respect for his customer needs and listen to you go see Mickey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mickey is the B E S T!

By Nikkihill88 on 1/21/2019 at 2:40 AM. Helped by Mickey, Elijah, Brandon.

Started our look for our new car online and dealt with Elijah at first then switched over to Mickey when we arrived at the dealership. He surpassed all of our expectations as a sales guy! He helped us and got us everything we wanted! We will definitely return with our business and will refer plenty of people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant, Professional, & a great deal!

By Nocada on 7/5/2018 at 7:28 PM. Helped by Mickey Downing.

Mickey Downing, the salesperson who helped me, is personable and helpful. He didn't try to talk me into buying more than I could afford. My new used car needed a minor repair, he ordered the part, and installed it for me himself, by the next day. I got a 3 year old, low mileage car , for a great price.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Hot Dog

By Yasmin2306 on 6/27/2018 at 6:26 PM. Helped by Mickey.

Today was nothing but a blessing! I originally was supposed to see Elijah but he was away at lunch so I was assigned to “Mickey” and he had amazing customer service and got me in exactly what I came here for. He did not try to sell me anything else which sold me even more. Definitely check them out and ask for Mickey and Tell him I sent you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Diane Chafin on 1/24/2018 at 9:44 PM. Helped by Tim.

Just wanted to thank Tim at the Nissan dealership . He handled a repair for my daughter which originated here in Jacksonville. We transferred it to Gainesville and he was extra accommodating. My daughter's car looks beautiful and you can never tell there was any damage whatsoever. Everything was done in a timely fashion. I would highly recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Pillsbury girl on 11/1/2017 at 4:33 PM. Helped by Mickey.

Nissan is the best cars to deal with even the salesman are the best good deals on great quality cars amazing customer service so if anyone thinking about buying a car mickey is the man to see trust me when I say he’s the best of the best salesman at nissan dealership he will not let you down or let you leave Nissan dealership unhappy I got much love for Mickey the salesman

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Mickey Rocks!

By 2 Cars, 1 Day on 9/1/2017 at 4:16 PM. Helped by Mickey Downing.

We researched cards online, called the dealership, and worked with Mickey Downing and the Internet manager. Our goal was to purchase a used car for our 16 year old daughter. When we arrived Mickey had the exact car we had seen online waiting for us at the front of the dealership. Mickey and his team put together a terrific deal for us and we purchased the car. Then, we inquired about trading in our five year old car for something new on the lot. By the end of the day we had purchased two new vehicles from one great guy.........and dealership. We will definitely give him our repeat business. Need a new or used car? Go to Gainesville Nissan and ask for Mickey!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

He did everything he could to help

By Tony Huang on 8/30/2017 at 3:12 PM. Helped by Sale manager is a plus.

"He did everything he could to help" - Tony Huang Salesman Mickey Downing did everything he could to help the entire experience of buying my 2017 Nissan Versa Note memoraiable. He was enthusiastic but not pushy. He was thorough and patient. He is the main reason I drove out of Gainesville Nissan in a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kimbelina on 10/9/2016 at 6:26 PM. Helped by , Mickey Downey.

My transmission went out on my 2014 and Nissan took it to the dealership they had it fixed in 3 days Hurricane Matthew was in the process of coming and I live 4 hours away Mickey Downey met me at the dealership because it was closed on Friday as the hurricane approaching land so I could get my car because the dealership was closed you can't ask for a better service., he made sure I was taken care of I would always do service or business with Nikki Downey thanks Nikki this is Kimberly McKenzie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service and great cars

By Shaquia Woods on 4/1/2016 at 8:54 PM. Helped by Mickey Downing.

Have a great Nissan car for low payments a month. The salesman assigned to my husband and I was very friendly and got us just the car we been looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Deal

By Bev Pire on 3/31/2016 at 11:18 PM. Helped by Mickey Downing.

Mickey Downing was pleasant and knowledgeable, not pushy. We're happy with our purchase of our Nissan Titan XD! We are not associated with any dealership and/or service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Mom's new car on 3/31/2016 at 12:03 AM. Helped by Mickey Downing.

Very pleased with the professionalism displayed by Mickey Downing. No pressure to buy, very knowledgeable and informative. Did not expect to walk out with a brand new vehicle at a great price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Smiling in my Sentra on 3/30/2016 at 10:09 PM. Helped by Calvin Manker.

Calvin Manker and the staff at Gainesville Nissan were helpful and extremely kind. They weren't pushy like other car salesmen. I was comfortable about making such a big purchase and Calvin Manker was there for me every step of the way. Thank you so much Calvin. I love my brand new car and Gainesville Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly service!

By Mmquist on 3/30/2016 at 12:44 AM. Helped by Ray O.

Went to Gainesville Nissan to lease a new car. Had a wonderful experience working with Ray who gave us a great deal on a new Sentra and generous credit for our trade in. We were never felt pressured and were in and out quickly. Loving our car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Right on the corner, right on the price is accurate

By Brian S. on 3/29/2016 at 8:06 PM. Helped by Ray Odabai.

We recently purchased a used 2014 Murano from Gainesville Nissan. Ray Odabai sold us the vehicle and was great. He was very low pressure through the process and we didn't feel any of that sales pressure that we worry about when shopping for a used vehicle. The negotiations were straight forward and didn't unnecessarily waste our time. While we were waiting for the financing to come through he helped me get the car I had driven to the dealership back to my house (so my wife didn't have to drag the kids over to pick us up). We had an all around great experience at Gainesville Nissan and would definitely go back there for our next purchase.

I would recommend this dealer.