Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.7  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great no pressure service

By Miester63 on 6/21/2019 at 10:39 PM. Helped by Adam.

I’d like to say what a great experience I had here. Adam my salesman was great. I usually hate shopping for cars because of the high pressure. But there was none here. The car I wanted to look at was online but wasn’t on the lot as it was still being tuned up and still needed to be detailed. But the owner knowing I was looking to test drive it, went down to their repair facility down the street and brought it back for me to drive. Again there was no high pressure when I got back with the test drive. They told me exactly what still had to be done on the vehicle. I returned on Monday to do another drive. When I was done even though it still hadn’t been detailed I decided to buy it. I tell you at most dealers this is where it gets scary but not here. Usually your now bounced from the salesman to the financing department then the real high pressure starts. Talking numbers, terms, extended warranties, etc. I know that’s where they make a lot of money. But not here. I worked with Adam with the financing, he discussed extended warranties but again there was no pressure to do so. We discussed pros/cons. I opted not to and we moved on. I had wanted a back up camera but the vehicle didn’t have one so he recommended Daryl’s audio next door. Said if I talked to them and decided I wanted it that he’d make sure they took it there to have it installed for me while I was waiting on the car to be detailed and a few other things done to it over the next couple days. They did not have to offer that and it made me having to make a seperate trip to Daryl’s after the purchase. I simply went to Daryl’s and paid for it and then Galaxy took it over to them to have the camera installed for me. Lastly I was most impressed with their honesty. After I got the car home I discovered that the inside hatch back cover had a hole in it. I hadn’t noticed it all the times I looked at it. So I figured oh well I missed it so its on me and was going to find a used one myself. Well the next week I received a call from Adam who told me the part was on order and would be in the following week. He wasn’t aware of the issue either, he was just informed by his department about it after the fact and was ordered. Now they could have just as easily not said a thing and said oh well too bad he already bought the car. Adam called me when it came in, I took it to the shop and they fixed it in 10minutes. I can not recommend Galaxy Auto enough. They are someone I would gladly go back to and recommend to anyone. Thank you for the great experience!!!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Vehicles

By Paul Tartick on 5/24/2018 at 8:37 PM. Helped by Scott.

Good selection, easy transaction. I did have a Fob (electronic entry) issue on my Altima. I needed service out of state. Fob (key) was not for my Altima. I had to pay out of pocket. However, I was reimbursed by Galaxy upon my return to Buffalo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we have ever had buying a vehicle.

By southpaw30 on 2/6/2018 at 11:57 PM. Helped by Scott and Joe.

Galaxy Auto, Scott our salesman made everything so easy and simple. We didn't sit for hours either. Joe had us sign papers to pick up the truck and maybe we were there for 20 minutes. We have never sat less than 3 hours to find out about an approval. Scott was very professional and kept us calm. He never let us think negative. We looked at a couple of pick up trucks and it was not an inconvenience for Scott to have us try another vehicle. We knew in 10 minutes that our loan was approved! We will recommend Galaxy Auto Place to everyone and we will be getting future vehicles from there also. Hopefully Scott and Joe will still be there. Thanks Russ and Lisa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By reviewer on 2/26/2017 at 10:44 PM. Helped by Adam Denee.

This is an excellent dealership that I highly recommend to anyone. Adam Denee made our car purchasing experience pleasant and efficient. Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2013 Jeep Compass

By waxbottle on 6/21/2015 at 1:48 AM.

This is the third SUV I purchased from Galaxy Auto Place. Each time I have had a excellent vehicle for the money I spent. Excellent sale man Randy Jackson and helped obtain a additional key for this Jeep at a Jeep Dealership. When I will be in the market for another car Galaxy will be my first stop.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

"Excellent Dealership" Ask For Randy!

By Mr And Mrs Thornes on 6/12/2015 at 1:12 AM. Helped by Randy Jacob.

My wife and i stopped in to check out the inventory as we were interested in trading in our 04' grand prix for a suv. we quickly found a 2012 Jeep Grand Cherokee that we loved and decided to go for it. From the start we were welcomed in the lot by randy jacob... what an awesome guy! very friendly and no pressure to buy. you can even test drive alone which is amazing. my wife and i were a little skeptical about being approved since we had a repo 3 years prior and our scores are mid 600's and revolving credit was around 60% utilization. But randy had confidence and made us feel positive and joked around and just made the whole experience great. after being approved he worked hard to get us the best deal and terms that we were satisfied with. and not to mention they are home of the $1000 minimum trade in guarantee. we had no money to spend out of pocket and was able to get the new suv with only a trade in which was great. He even went out of his way to get us bottled water and to get my wife a tissue since she was a little emotional to see our car with sentimental value go! he also made sure all the proper insurance transition was easy. Thanks Randy For Everything. Galaxy Auto Place Is The Place To Go!!! ASK FOR... "RANDY JACOB"

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

The place to buy your next car.

By RobinsonVideo on 6/12/2014 at 7:19 PM. Helped by Adam Dennee.

I was looking for a used vehicle and found them online.When looking at their inventory on their site,I saw a good amount of info on the vehicles that I had decided on the van I was getting before even going there to check.When arriving,I was greeted by a salesman who was helpful with my questions and showed me that vehicle.After deciding to buy the van,I was suprised that they took care of all the paperwork"including insurance and motor vehicles" They washed it and changed the oil before I came back to pick it up.Great Job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was cruising for used cars and happened to spot an...

By Johnyfont on 3/28/2013 at 12:34 AM. Helped by Scott, Joe.

I was cruising for used cars and happened to spot an explorer that fit my budget and a deal was made. Fair price, excellent mileage, overall a very satisfying transaction. Shortly thereafter a transmission needed repair and they were great. Free loaner while the transmission was getting fixed and all covered by warranty. These folks know customer service. Pleasent service people, an easy business to work with. We will shop there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went into on a Sunday afternoon to look at a Jeep, seen...

By Tabby22 on 2/5/2013 at 10:06 PM. Helped by Rick.

I went into on a Sunday afternoon to look at a Jeep, seen online. I met Rick who was very friendly and willing to answer all our questions. He let me test drive the jeep. I than sat down with him and was approved and ready to purchase my vehicle within a few minutes. He explained everything in detail and was able to answer all my questions in detail. I am the proud owner of jeep wrangler and did not feel like I was rushed in anyway and the overall experience was excellent. I would recommend them to all my friends and have already told a few friends to check them out. I only wish other dealers were as eager to take out the time to answer questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

while looking for a specific vehicle and said vehicle was...

By sparky96 on 2/15/2013 at 8:56 PM. Helped by scott.

while looking for a specific vehicle and said vehicle was sold ....... I was directed to another one very similar to what I was looking for. I loved it and was given a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt Paul was honest and straight forward with me. I...

By mjohengen on 1/13/2013 at 1:38 AM. Helped by Paul Galletti.

I felt Paul was honest and straight forward with me. I would definitely go back to him to purchase another car. The entire staff did a wonderful job, from financing and paperwork to a clean beautiful new car.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

This Dealer contacted me after my first my review they...

By taxihacker on 12/4/2012 at 6:21 PM. Helped by John in service and Jay.

This Dealer contacted me after my first my review they were upset that they saw i had a bad experience with serive and they helped me out to fix problem!!! I want to Mention That Jay in Service was GREAT WITH ME even though the first problem wasnt fixed!!!! I am Currently over my 30 day Warranty And have a TPMS Issue With my tires the sensor light is on But Scott Is Gonna take care of it it shows me that they Care For there customers after they Buy the car!!! I am truly Pleased that they contacted me to help me out it shows That they do care!! Scott is a ver guenuine Guy And takes care of his customers!!! I hope to deal with Scott Again In the Future In buying a car!!! Scott THanks Again For helping me out with this current problem with My tires over the warranty!!! I am Truly Thankful that they resolved the isuue and is currently helping me out with a current issue I would like to Thank Scott and the whole Galaxy Auto team For there help And Have a MERRY CHRISTMAS AND HAPPY NEW YEAR!! THANKS AGAIN SCOTT!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to deal with, great prices, great quality. Love...

By donna.bavarokennell on 11/8/2012 at 10:35 PM. Helped by Donna Kennell.

Pleasure to deal with, great prices, great quality. Love my new vehicle! $1000.00 minimum trade in deal is the reason I went there, quality and pricing is the reason I bought there!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good overall experience. Guys were knowledgeable and...

By Smmitty07 on 11/3/2012 at 4:22 AM. Helped by 2.

Good overall experience. Guys were knowledgeable and friendly. All upgrade work completed without haggling before we took ownership of used car purchase. They were attentive without pressure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

I went to this dealership because of a very well done web...

By slimjimy on 9/10/2012 at 5:03 AM.

I went to this dealership because of a very well done web page. I was greeted by Rick & shown the car I was interested in, he was very friendly & helpful when we filled out the paperwork. On a holiday weekend he managed to find & get me a loan at a reasonable rate & I had my car in 4 days. I am very pleased with their service & my new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This is our second vehicle from Galaxy Auto. We were...

By sumar203 on 9/8/2012 at 3:16 PM.

This is our second vehicle from Galaxy Auto. We were impressed with the service and vehicle the first time that when looking to replace it we went right back to Galaxy. Rick is great to work with and answered any questions or concerns we had. We found another great vehicle at Galaxy and didn't have to look anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am giving the rating because Sott was such a great...

By hockey1630 on 9/1/2012 at 7:45 PM.

I am giving the rating because Sott was such a great help. He explained everything to me in detail and was very friendly. The price for the car was unbelievable, including the low mileage. I would recommend people to definitely go to Galaxy Auto Place. Thank you so much, Erica Au

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a used Camry fom Galaxy Auto Place....

By jkarx4 on 8/12/2012 at 6:30 PM.

I recently purchased a used Camry fom Galaxy Auto Place. It drives and feels like a brand new car and half the price. I love it! My daughter also recently had her car serviced there. It was very reasonable and she was very happy with the service. Thanks Rick and Scott. You guys are great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I are repeat customers in buying and...

By themurphys on 6/20/2012 at 12:48 PM.

My husband and I are repeat customers in buying and service. We have never had any problems with the work they have done. The last vehicle we purchased had some issues (as most used cars do)and they continued to work on these until it was resolved. This was well past the warranty time. We mainly deal with Scott who may I say is a super friendly person. Joe and Brian in service have always been polite and patient with my lack of understanding of technical terms. Whenever we call for appointments they always try to accomodate my schedule and have had my vehicle back in a timely fashion two thumbs up

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very happy no high pressure sales fair and honest...

By cmcfayden on 6/20/2012 at 3:31 AM.

very happy no high pressure sales fair and honest treatment other than the warranty we purchased i would highly recommend this dealership to friends and family

I would recommend this dealer.