Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Galpin Customers

By bschoon55 on 6/24/2019 at 6:58 AM. Helped by Matthew Sanes.

Had an excellent time with Matthew Sanes. I inquired online about a 2019 Fiesta ST, a very interesting vehicle that had been discontinued by Ford and Galpin only had a couple left in that trim. Matthew contacted me and we exchanged a couple phone calls. Both times we talked on the phone, he was extremely polite, informative, and fun to talk to. We set up an appointment in person to check out the vehicle. When we showed up, Matthew was prepared for us. We went on a test drive and instantly loved the vehicle. When we came back into the office to go over numbers, the thing that stood out to me about Matthew is there were no surprises at all. Everything we went over on the phone clearly matched up 100% on paper. That's something you rarely see in the auto industry. He was so clear on everything and made what can be often times be an intense situation.... a very calm experience. Matthew did a great job helping work something out for me to make this deal come together. He aced the #1 requirement, know your customer & make it happen. Through the whole process, there was no pressure to do anything... but we both wanted it to work out and it did. Matthew was extremely polite, funny, and just a great guy to spend time with. Thank you for the fun time & great day Matthew!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

customer service

By escape 2014 on 5/14/2019 at 7:06 PM. Helped by customer service phone person.

a few weeks ago i left my name and phone number with their customer service department on 2 different days..as no one ever answered...then i left an online request for call.....nothing happened... then i had a error message pop up on console...i took car to my regular mechanic.....he ordered part from ford.....after installing the error went away but a new message popped up...he called galpin 3 times to get information.....still no return phone calls.....so i will have to take car to dealer but probably not this one.....i am not happy

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new vehicle

By Ben13 on 3/18/2019 at 8:22 PM. Helped by Rafik babakhani and George Yahiayan.

Rafik babakhani is the best sales man i have ever met. Very honest professional and quick. I would recomend everyone to go see Rafik and George 1 million percent they will keep you happy and you will walk out with what you are looking for

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My awsome car buying experience

By HAPPY GUY on 3/7/2019 at 5:37 AM. Helped by Ruben Correa.

I recently leased a F-150 , from my new favorite car dealer. I understood everything thanks to Ruben Correa. Ruben, explained everything so that i could understand. Let me metion how nice and friendly he was.I highly reccomend visiting Galpin Ford when you are looking into buying a car. Overall, i am very satisfyied with my F-150.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By far the easiest car buying experience I’ve had

By ShowStopperST on 2/28/2019 at 9:05 AM. Helped by Carl Carda.

My Fiesta ST was waiting for me at Galpin Ford and I have to give a shout out to sales guy Carl Carda helping me get the deal I want on it and not pushing me into a different car. We had stayed in touch for a while until the car got to the dealership and was ready for me to try it. It was everything I had hoped for and the process was pretty smooth, it still takes a while but Carl was accomodating and offered to get me food at their restuarant since I came a ways to get the car. I won’t need a car for a while but when I do, if it’s a Ford, I’ll come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing car buying experience

By Alba Rivas on 2/14/2019 at 5:55 PM. Helped by William Tejada.

I recently purchased a Ford F-150 From William Tejada, I'm so happy with my purchase, I like to thank my salesman and Galpin Ford, for this amazing experience,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer for the 2nd time

By Herbdee on 2/10/2019 at 6:31 PM. Helped by Willam Tejada and Pablo Veigel.

Just turned in my leased Fusion at the end of my 3-year “relationship” with this superbly built vehicle. Called on my friend William Tejada, who helped me get into my first experience with a new car and he helped me again, with the purchase (not lease) this time, of another Fusion, a 2018 with just 2k miles on it, mint condition and barely broken in. I didn’t have much cash to put down and my credit is not my strong point, yet William worked hard to get me a great deal with affordable payments, using the power of the mega-dealership that is Galpin Ford. Thanks William! Thanks Galpin Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Miguel Gomez

By willievanilly on 2/9/2019 at 8:58 PM. Helped by Miguel Gomez.

Miguel Gomez needs a raise on how amazing and well qualified he is as a salesperson. He managed to help me get my dream truck that I wanted and he worked hard in order for everything to be processed well and in an orderly fashioned. I've came here before and an older salesperson gave me negative feedback regarding my credit so that was discouraging but when it came to Miguel Gomez, his passion and gratitude for me to leave Galpin Ford with my dream truck, he made it happen and I appreciate Miguel Gomez for that he should be acknowledged by Galpin Ford for being very passionate and hard working when it comes to being a salesperson. He's motivated and determined to achieve his sale goals and I took that into account when first meeting him. Miguel Gomez should be recognized for how great he is, I am truly happy on how much he helped me and gave me an opportunity to better my credit with the acceptance of my dream truck. Thank you Miguel Gomez I am one happy customer and I will be referring him to my peers and close relatives when they need to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randy Childress & Jose Trujillo are awesome

By mong64 on 2/7/2019 at 8:39 PM. Helped by Randy Childress, Jose Trujillo.

Both Randy and Jose were both very knowledgeable about the 2019 Ford Fusion Energi. I initially started with with Jose on the phone. He provided me with all the info I needed for a lease or purchase option. When I unexpectedly showed up at the dealer, Randy took over because Jose was out. Randy walked though all the numbers with me and was very personable. I ended up going with a purchase and it was all super painless process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don Rohde is the best!

By Laura A on 1/16/2019 at 12:33 AM.

I arrived at Galpin with an old and worn car and squeekingly tight budget. I had hopes to replace my old car with a newer, more reliable commuter car. Don went above and beyond for me! Using my car as a trade in, and his magical way, I drove away with certified used car better than I imagined , below my budget guidlines. Don Rohde treated me as if i was buying a new Jaguar the whole time. He is a blessing. Laura A.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service, even though we ended up buying elsewhere

By Doug Thorburn on 1/28/2019 at 8:59 PM. Helped by Ryan Bridges.

Learned about Galpin's integrity and decided to ask them first about buying a used Lexus, even if this isn't their thing. Excellent service, but couldn't quite meet the competition's price. When I look for a new used car again, I will definitely ask Ryan Bridges first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy breezy buying experience.

By Jamaicasweet on 1/23/2019 at 8:45 PM. Helped by Don Rohdie, Bogdan..

This was the easiest car buying experience I've had. Don and his assistant Bogdan was great. I love love love my Kia Optima. I test drive it and I loved it. I look at others but love the style of the Kia. Don made the whole process so easy. Love this man. So easy going. Thank you, thank you Don.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Don is family!

By Ronnieleon28 on 1/18/2019 at 6:32 PM. Helped by Don Rohde.

Very thankful for Don Rohde and his assistant. Don has been a family friend for over 30 years. For my second car purchase I had a better idea of what I wanted. I let Don know and he went out of his way to track the car down, even drove me to the dealership the car was located at.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy as 1- 2 - 3 with Don!

By jb49 on 1/16/2019 at 10:27 PM.

Don was recommended by our close friends who had noting but wonderful comments to say about their experience with Don and their new cars. We had checked at several dealers before we called I didn't know that Galpin had a Subaru dealership. So I had three requirements and Don took them and called me back and said we have two a silver and red which one did I want I told him the color and it was as easy as 1 - 2 -3 and we were driving home that night. It was the most professional and easy buying experience I have ever had with any purchase. I'm so grateful that Don exceeded my expectations and my wife is fully satisfied. (We purchased a Subaru just before the dealership closed)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing experience with Don Rohde and Bogdan

By Dzaghig on 1/16/2019 at 7:28 PM.

I feel very blessed to be able to purchase my new car thanks to Don Rohde and his assistant Bogdan . They help me find the car of my dreams and made the experience memorable. I would recommend this dealership and certainly Don to all of my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience buying my first new car

By Rhonda on 1/15/2019 at 6:42 PM. Helped by Don Rodhe, Bogdan Zahynaichenko.

Earlier this month I went to Galpin Ford and Don Rodhe was the salesman that helped me. This was my first time buying a new car and Don made the experience excellent. I appreciate his excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don Rodhe is a man of his word!

By speylce on 1/14/2019 at 11:20 PM. Helped by Don Rohde, Bogdan.

This is the third time my wife and I have bought a car from Don at Galpin. He was highly recommended by our Pastor. Despite my less-than-acceptable credit score the first time I bought, he got me a great deal and 0% interest for 5 years. He's very knowledgeable and helpful! And his assistant, Bogdan (sorry if I got the spelling wrong, brother!) was very respectful, professional and down-to-earth. Thanks guys! -James Carter

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went to see Don my brother in Christ Jesus.

By Ford guy , Michael 62 on 1/11/2019 at 2:38 AM. Helped by Don Rohde.

Don Rohde got me into a new Ford Focus with no problems. If you want great service go see my brother in Christ Jesus Don Rohde.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst experence with service I have ever seen,

By mightymike on 12/7/2018 at 11:00 PM. Helped by Adam Sanchez.

Towed my new Taurus that was bought at Galpin to Galpin Ford Service as it would not start and when it finally did, would not go more than 25 miles a hour, car was there almost 2 weeks, called everyday, took them 5 days to return first call, finally after 12 days they tell me car is ready, went to pick it up, would not start in there lot, waited two hours and finally they bring it up, drove it home, will not run after shutting it off and the battery is fully charged, I have called 6 times about them picking it up and fixing it, no call back after two days including the service manager Patrick McNeely, I have never seen a bunch of idiots like the group at Galpin Ford

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misleading

By Jess1818 on 11/26/2018 at 3:51 AM. Helped by Several.

I went into Galpin Ford on black friday and I purchased vehicle but the dealership mislead me in what was promised over all a very poor experience!

I would not recommend this dealer.