Dealer 2-Year Rating

Customer Service
2.3  
Friendliness
2  
Overall Experience
2  
Price
2  
Quality of Work
2  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service ever

By Vi on 1/31/2019 at 11:03 PM.

Very unprofessional. One rep started negotiation for a lease, next day without finishing the deal passed to someone else( but called to make sure we are coming, later called to say that he was there since 8 am. and has to go home) We came actually to take the car. The new rep changed all the numbers, car was not ready, but they promised to clean it. When I asked to show us new nombers that were not clear for us he got irritated, said that he is just a messenger. I told him show nombers if we like it we take if if we don't we leave. We left with nothing. Waisted 2 days of very valuable time...Manager never got involved. Never again would go there. Never would recommend to anyone to deal with them...Rep names are Allen and Sam. Stay away. Visited 29th and 30th of January 2019. We decided to work with another dealership, and had such a pleasant experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip off!!! What a joke!

By jryan21 on 1/4/2019 at 3:55 AM. Helped by N/a.

I bought a brand new car - 2019 Jetta - in the Summer of ‘18. Within the first 5,000 miles, I had to take the car in for service. Galpin VW had my brand new car for 5 weeks. 5 WEEKS!!!! Not only did I have to make a payment on the brand new car that I did not have, but I had to pay for a part of the “loaner“ car that they gave me. Unbelievable. Sooooooooo disappointed. No one has helped. No one has stepped up to reimburse. DO NOT give your business, your time, your money, your energy.. to Galpin VW!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By Hart2 on 6/11/2018 at 8:58 PM.

Blake was awesome. He took his time and explained everything. Would buy from him again. Galpin Volkswagen is always here for my service and sales.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay Away

By Ranya on 11/7/2017 at 12:49 AM. Helped by Sherif, Adrian, Ray, Brinette.

If you're looking to purchase or lease a brand new vehicle PROBLEM free, then I suggest you take your business and money elsewhere. I leased a new 2014 VW Jetta at this location and brought the vehicle home only to realize the headlights weren't turning on. Day 1 and the "new" vehicle is already faulty. The salespeople who sold me my vehicle, Sherif & Adrian, were very adamant on me purchasing this specific vehicle stating "there were no other vehicles like this one in the color black." Being 18 at the time, I fell for their BS. Mind you these two salespeople no longer work at this establishment (hmmmm I wonder why?). I'm convinced they were aware of the lights issue and took advantage of me at the time. Now here I am, stuck in a 36 month lease with this faulty vehicle. Fast forward a couple of months after the lights issue, now we're having electrical issues. The lights on the dashboard that turn on in order to notify you when there is a specific issue in the vehicle randomly turn on and off or start blinking. How am I supposed to know if there's something wrong with the car if these lights are constantly flickering like a Christmas tree? I don't. I once got a flat tire at 2 o'clock in the morning and the tire pressure light that constantly comes on and off or flickers didn't even bother coming on WHEN IT ACTUALLY NEEDED TO. I've taken it in to a different dealership 4 or 5 times in order to solve this issue and they've told me its a manufacturing/electrical issue with the vehicle. They pretty much told me Galpin sold me a faulty vehicle and go back to them or I should look into getting corporate involved due to their unethical business sales. I contacted corporate at the time of these issues and they refused to help me stating, they're legally not bound to. I literally asked them to replace the vehicle and I'll continue with my payments or take the vehicle back and they can do whatever the xxxx they wanted with it (re-sell, re-lease, etc) as long as they just left me alone. They refuse and after bickering back and force with corporate and not having the issues with my vehicle resolved, I gave up. Now I'm coming to the end of my lease and I'm still upset about these issues that were never resolved. I went to to Galpin VW and notified them of all the BS they've put me through over the duration of the last 36 months and the best they could offer me was waiving the disposition fee if I decided to lease with them or any Galpin dealer. Why would I want to be stuck in another 36 month lease with this shady establishment? I don't. I asked them to take care of the over mileage fee and that I would be willing to lease with another Galpin dealer and they refused. So after all the BS they put me through and the one request I settled on, they denied. I contacted corporate again and they refused to help me (Shocker). They also do this thing where they suggest you look into outside help aka legal assistance because the minute you mention you'll do that, they hang up in your face cause they legally no longer have to help you (I learned this in Business Law class and while speaking with corporate they tried this tactic on me multiple times and when I called them out on it they stutter cause they don't know what to say). This place and company truly does not care for it's consumers. Their ethical business practices are an absolute joke. People purchase new cars in order to be problem free, not deal with all these issues. SAVE YOURSELF THE TROUBLE AND GO SOMEWHERE ELSE. I've written papers and done presentations in school about why you should stay away from Volkswagen and Galpin VW due to their unethical business practices and let my clients know the same.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!!!

By Deza Salinas on 2/28/2017 at 4:33 PM. Helped by Mike Mehdipour, Jose Gonzalez.

Just wanted to give a big thanks to Mike Mehdipour and Jose Gonzalez for helping me out in obtaining my brand new 2017 Tiguan and trading in my Scion. They both made the process possible, painless and were very patient with me after being there for hours and past close time. Mike was very helpful and informative which made me feel comfortable with him and guided me in the right direction. I believe that is important when making a car purchase. He was also generous enough to make himself available to assist me with anything that would arise regardless of what it was, including making a service appointment. After having many experiences with different dealerships, Galpin Vokswagen has been the best!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst Experience

By Natalia on 2/19/2017 at 3:53 AM. Helped by Jon, Daniel, and Adrian.

This is a review to alert people who have experienced this same situation with this dealership. Some of the car sales personnel can be rude, they over look you, and they won't approach if you don't look like a sale to them. On April 19, 2016 I called Galpin VW between 8:30am - 8:40am to schedule an appointment for my vehicle a 2012 Volkswagen CC, because the engine was presenting mechanical malfunctions. They gave me an appointment that same day at 10 am. My dad and I dropped off the vehicle, one of their service tech's (D****l) took over. He then lead my dad and I to the service office were we waited for Galpin's driver who was going to take us home. Exactly at 1:13pm on April 19, 2016 I received a phone call from Galpin's Service Manager J** W***s. Telling me that while their technician was test driving my car he had gotten in an accident and my car was damaged pretty badly. From how things seemed my car was a totaled loss, apparently the damages that were caused to my vehicle weren't repairable?! I was speechless,very upset, disappointed, but yet I asked if their technician was okay?! As I was talking to the Service Manager I got the impression that he didn't want us coming to the dealership!! I informed him that in an hour, or so we'll be there, and that I wanted to talk to his technician. I got thrown off when he told me to call my insurance and make my claim?! My car was under their responsibility. The explanation that I got from the service manager, a picture. Then he just throw the bs out of what had occurred. Weren't they suppose to get their insurance involved? Once I get into the dealership the service manager J** informs me that the technician was sent home because he wasn't feeling well. What a bunch of bs!! Obviously the accident didn't happen the way they said and they are covering their xxxxx! Galpin was buying time and apparently they were able to make a decision for me at the time of the accident, but they couldn't work out a deal with me after they wrecked my car. Ain't that some xxxx huh?! Until today I don't have a car and they don't care what stress they put me through, or how was I going to transport myself around. A xxxxing meal from the company's restaurant for my family and me a complement from a Galpin Manager offered to us. Wow!! In a way he looked down at us and over looked at us. Maybe because we were Hispanic and of course they know that we aren't heard much, because we are seen as small people. I looked for lawyers but unfortunately they weren't able to help. Even though I had my paperwork, pictures, and other proof. There was negligence from everyone involved. One of the receptionist from the Ford Towing site that works for Galpin and who picked up my vehicle from the scene was so rude. We weren't even there to see or speak with her. She alleged to my insurance company that my vehicle was dropped off after the accident. Really?! I have the paperwork, photos, and the phone call from that day!! This caused me stress, headaches, and a miscarriage. I also had to stop my plans because and things that I had pending. Every time that I hear on the radio or pass by the Galpin dealership it makes me feel angry all over again. For being a big well known Dealership, they sure didn't respond how they should of have. They are all talk. When you need to get a hold of someone after you purchase your car, you just can't seem to get in contact with them. I was a loyal customer for 2 years. Never missed a payment or was behind on payments. They are xxxxing shady son of xxxxxxx.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I ove my new 2017 Tiguan!

By tiguan2016! on 12/14/2016 at 7:34 AM. Helped by Eulices Sierra.

Thank you Eulices Sierra for pointing me in the right direction and helping me buy my new car! It was truly you who made this a one of a kind, happy and memorable experience for me. Thank you so much for your expertise and patience! Had it not been for you, I would have never of even test driven the car I am now in love with! And thank you to Galpin Volkswagon for giving me the car I REALLY wanted! Evita Luna

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By R2row on 12/14/2016 at 1:47 AM. Helped by Eulices Sierra.

We went to buy a good car and got a beautiful more dependable car for my wife. She is in love with her new car. And me well they say happy wife happy life:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am SO happy with my 2017 VW Jetta!

By Melody on 11/28/2016 at 8:30 PM. Helped by Don Rohde & Ray Fini.

I just wanted to share that both Don Rohde & Ray Fini were excellent to deal with at Galpin. They provided quality customer care and made sure I was taken care of. I would HIGHLY recommend them. I found a lease in my price range and the whole transaction was seamless and EASY. Go Galpin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm Happy a With My Car!

By Sarah H. on 8/15/2016 at 5:32 AM. Helped by Ivan Merino.

I came in wanting to test drive cars to see which one I would like and come back in September when my lease was up to purchase a new one. Ivan Merino helped me out, he made my experience very easy and 10x better than the last one I had at Miller Honda. I told him how much I had to put down, thinking I would need more money, and how much I could afford for my monthly payments. Not only was Ivan able to find me a great and safe car, he gave me an amazing deal on the Volkswagen Jetta SE TSI. I was able to put down what I had and get to pay the amount I wanted for my monthly payments. I left the dealership with my new car and very happy with the service I received. I will be coming back to Ivan for future business as well as refer my family and friends to him. Thank you for everything Ivan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Family Dealership

By caroline on 6/19/2016 at 1:19 AM. Helped by Victor Frausto.

2nd time doing business with this dealership. Always transparent, friendly and they have their customers' best interest in mind. I am extremely impressed by Victor Frausto who always found the car I wanted and a price that would fit in my budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SUPER HELPFUl!!!

By Lee007 on 6/5/2016 at 3:39 PM. Helped by Victor Frausto , Stephanie Zamora.

I'm giving this rating because the people at Galphin really help me and sister by taking out the time to help us find a car that was in our budget and that also met our needs. Thank you to Galpin for helping us to get our new car!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional+Respectful=Great Experience!

By Russell on 5/31/2016 at 5:11 AM. Helped by Herman Serrano, Zabi Rahmani.

Working with Herman Serrano today made me feel that his top pirority was getting me the car I wanted, at the price I needed! This is my 2nd Sportwagen in 3 years, and my 3rd vehicle in the last 10 years from a Galpin dealership, and each time the experience gets better than the last. ( Which can't be said about too many businesses today!) In the Finance Department Zabi Rahmani made the finance process/paperwork straightforward, and easy to understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great business

By bryan_del on 2/29/2016 at 5:42 AM. Helped by Yusuf..

I had the opportunity to work with a salesman called Yusuf. Well he has to be the best salesman I have worked with so far. Highly recommend this dealer to anyone and just ask for Yusuf. He is normally at Galpin Honda but he can also work for Galpin VE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding services

By VamosNINA on 1/20/2016 at 8:57 PM. Helped by Aaron Hedensten.

Our sales person, Aaron Hedensen, His service was outstanding. We were there for leasing the Golf and then we trade our previous car with used VW, which we weren't expected. Not only the Golf, but also Tiguan (the great used car), we can not tell you how much we feel happier than the previous car. (which wasn't VW) Highly recommended! (and we love your music too:>)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Galpin & with Victor Frausto!

By bhappy on 1/15/2016 at 1:06 AM. Helped by Victor Frausto.

I have nothing but outstanding reviews for Victor Frausto at Galpin. He was attentive, knowledgeable and efficient, which made the entire car leasing process so much easier. He helped me find exactly what I was looking for in a Jetta and was an absolute pleasure to work with. I will absolutely recommend Galpin and Victor to family and friends and will utilize his help again in the future! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Test Drive, Purchase

By Jessica21 on 1/3/2016 at 7:05 PM. Helped by Brad Wolfe.

Brad Wolfe is a sheep of a man. We had Loads of fun test driving several VW Models we were interested in. Brad is very patient, exceptional customer service, knowledgable & helpful. Our family and friends have purchased their vehicles through him and each and every one of them shares our feeling and experience we had with Brad. Will continue to come and refer others to Brad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extraordinary Sales Man

By Mona on 12/1/2015 at 3:17 AM. Helped by AB Ghayadi.

My recent visit at Galpin VW was pleasant experience. The sales man (AB Ghayadiy) provide excellent service. Kindly answered all my questions. Very polite and trust worthy. I enjoyed my visit

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful car salesman, AB Ghayadi

By Des77 on 12/1/2015 at 3:13 AM. Helped by AB Ghayadi.

I admit that I was a little skeptical about leasing a car. I had never leased a car before and did not know anything about cars really. However last weekend, I decided to check out the galpin Volkswagen. Ab Ghayadi was the person who helped me. Not only, he spent the whole day with me but he was patient, caring, and very knowledgable. I highly recommend Ab. He did not pressure me to any deals and was very understanding of my budget. He's an amazing guy who helped another fellow person. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank God for Ryan Bridges

By Cathy on 9/17/2015 at 9:16 PM. Helped by Ryan Bridges.

My son is a full-time college student and was in need of a car.Given his limited financial resources, Ryan helped him lease a 2015 car with very minimal down payment and affordable monthly payment. Ryan did the best he could to help, considering all available options and never giving up even when we were about to, until finally giving us the impression that, if all salesmen are as kindhearted as him, purchasing a car at a dealership will not be a scary experience after all. Thank God for his good heart.

I would recommend this dealer.