Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.7  
Quality of Work
4.5  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place!!

By Ann on 9/8/2019 at 10:01 PM. Helped by Justin, Jeremy, Rafael,.

Very impressed with this dealership! Justin and Jeremy went out their way to accommodate my needs and showed great patience and flexibility with my indecisiveness ;) They went above and beyond and I would highly recommend them to anyone looking for a personalized, attentive buying experience. (They even have a Starbucks and a kid’s playroom for which we were given several free tokens!) Great dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service writer was downright rude

By Jetwest on 8/1/2019 at 5:24 AM. Helped by Don’t remember his name but he was Armenian. I remember that because my husband is Armenian..

Brought in our V90 CC for a mystery sound on the interior and also to ask about adjusting the driver door handle. I told the service writer that it was taking a lot of force for me to open the door. He then proceeded to open the door with ease (and make a show of it just to emphasize) with a look on his face that said “What are you talking about?” And then I stated it could not be adjusted. (Wrong.) When the mystery sound turned out to be a loose pen on the floor underneath the driver seat, I was practically scolded over the phone. “It’s a good thing we didn’t have to pull up the carpeting or you would have been charged,” the same guy said. Never have I been treated in such a misogynistic, condescending manner. I told Galpin management (via a survey they sent after) and I got no response.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Another overrated Galpin

By Logix on 7/17/2019 at 6:17 PM. Helped by David.

Sales rep constantly showing attitude, talking like he owns the place and stepping his foot down. Calm down , this isnt a Bentley dealership. Going to Culver City.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Galpin Rules!

By Cookie V. on 6/28/2019 at 4:47 AM. Helped by David Choi, Manager.

Never had such a pleasurable experience leasing a car as last weekend at Galpin Volvo. Bright, spotless dealership, professional, well-groomed, welcoming staff. My sales guy, Richard Molina, was the best- made the exact deal I wanted on the exact car I wanted, happen! I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justin Alexander Permijo is the Sales-MAN!

By David Eye on 6/1/2019 at 5:10 AM. Helped by Justin Permijo.

This last week I returned my first Volvo and thought I would have a one in a million chance in getting a car that I would love at an affordable price, low and behold Justin Permijo made it happen. He didn’t promise me a single thing which he didn’t deliver, and it was smooth, quick, very clean and easy to get in and out of the dealership. No games, no lies, no hard sell, if you want a straight up guy who will earn your business you need to see Justin. That’s it-

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best experience ever!

By Dbbyrnes on 3/8/2019 at 5:26 PM. Helped by Steven Rodgers.

My initial experience at Galpin Mazda was when a friend was turning her car in after her lease was up. She ended up leasing another Mazda CX-5 because she loved it so much. I was hoping I could buy her car somehow but that wasn’t possible. I was a little disappointed but I had the opportunity to check out the dealership. More importantly I had the chance to spend some time with Steven Rodgers, her sales person. Steve is incredible; he is knowledgeable, professional, kind, and patient. A few weeks later I saw a used Mazda CX-5 on the website at Galpin. I texted Steve and heard back from him immediately. I really wasn’t quite prepared to buy a car that day since I hadn’t even had my car washed so that it would look good to trade it in. My husband and I were at Galpin within the hour and Steve was there to meet us. We tested the car I was interested in and then drove all the way to the Honda store to test drive another car I thought I may be interested in. Steve usually works with jaguar and other high end cars but he showed interest in my needs and helped me decide what suited me best. We drove back to Mazda and there were other parties interested in the Mazda I had just test driven. Steve inquired about my level of interest and did everything as fast as possible to ensure that I got the car. He was amazing and I was really lucky since the car I ended up buying had even less miles on it than my friend’s car that she had turned in. I couldn’t have asked for a better experience. My husband was with me and does not have a lot of patience but was totally pleased and impressed. I don’t know the gentleman’s name who worked in Finance but he was also really personable and professional. I have called Steve with a couple of questions and he has been just as helpful and caring. All in all, my experience and everything about the dealership was exceptional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience for this first-time customer

By Laurie on 3/3/2019 at 1:28 AM. Helped by Eric Felder.

I went to Galpin to test drive a pre-owned Volvo S60 just to get a feel for it - I ended up driving it home a few hours later! Eric Felder is a top-notch salesman who made the process easy and enjoyable. He was very patient, answered every question, showed me other Volvos, and ultimately made a deal we both liked - win win! I would recommend Eric 100%, to anyone in the market for a new or used car. I worried I would miss my beloved BMW but I have loved driving my "new" car, my first Volvo. If everything goes as well as my experience so far, I will be a customer here for a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The absolute best!

By jordanfriedman on 3/2/2019 at 6:20 PM. Helped by David Gonzalez, Christian Merino, Jeremy Guller.

What an extraordinary experience! I felt like a VIP at every turn. David G, Christian M, Jeremy G, I cant thank you enough for such a smooth and pleasant car-buying experience. These guys are the real deal and took care of my every need. I can’t recommend Galpin Volvo enough. I leased, so you guys can rest assured I’ll be back in 3 years to pick up the next one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service throughout!

By Ahnakim on 12/12/2018 at 8:37 PM. Helped by Todd Kessler.

Todd Kessler is one of the best salesman I’ve dealt with! I was comparing a lot of different cars and he was able to help me out on each one! Talk about customer service. After going back and forth for a while, I finally settled on a new Volvo which he worked out a great deal for me! If anyone I know ever needs a car, Todd would be on the top of the list of who I would recommend them to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great cars, great service!

By BPablo on 12/10/2018 at 11:57 PM. Helped by Jonny Kramer, Todd Kessler.

This is my 3rd time leasing from Galpin and every time I am amazed at how great the customer service is. From the sales to finance, they provide exceptional service all around which is why I come back time and time again. Specifically, Jonny Kramer and Todd Kessler are my favorites to work with - I let them know the features that I wanted, the price range that I was looking at and they made it happen. Now happily driving in my 2019 Volvo XC60!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By 3232323 on 12/7/2018 at 3:07 PM. Helped by Eric Felder.

I have gone to Galpin for years. Every time I ask for Eric Felder. I had the pleasure of having Eric Felder again for my 4th Volvo. I cannot recommend this man enough! He’s amazing. He’s kind, patient, knowledgeable and hilarious. Never has a bad day and always has a smile on his face. His positive energy is so contagious. We all know buying a car can be tedious and draining. With Eric, I actually look forward to it. He understands my budget needs and makes sure I get them. He gets the job done for his clients. If there is a car I’m searching for, even if it’s not Volvo, its on his radar and he’s on alert. He’ll find it. He makes the car buying experience comfortable and actually quite enjoyable. If you go to Galpin, as for Eric Felder. The guy with amazing suits and may matching bow ties!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team to work with at Galpin Volvo

By jhong1215 on 7/3/2018 at 6:20 PM. Helped by David Choi, Hernando Thola.

The team at Galpin did it again. I needed to replace our Ford Flex that was coming to end of its lease but was struggling to decide which new vehicle to get. I needed something with a third row and Galpin had a number of options. David Choi and Hernando Thola were awesome. They were extremely patient as I test drove almost every make and model they carried with a 3rd row. They very knowledgable and shared all the pros and cons of each vehicle and the promotional deals for each. After 3 weeks we picked up our new Volvo XC90. I acnt thank the David and Hernando enough for their help. This is my 11 vehicle from Galpin and each purchase gets better and better. We will definitely be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Volvo purchase

By JohnG on 3/28/2018 at 12:49 AM. Helped by Justin Permijo..

My experience at Galpin Volvo was second to none! They worked out a deal that I thought could not be done and give me one of the best cars I’ve ever owned. My sales representative Justin is your go to guy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Todd Kessler

By Frank B on 2/27/2018 at 4:48 AM. Helped by Todd Kessler.

Patience is a virtue and I thank you Todd Kessler for yours. I have been there multiple times and finally made the right decision with the Volvo S90 my wife is so happy. Your what makes GALPIN Successful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream Team

By BKLoring on 2/15/2018 at 6:09 PM. Helped by Steve, Tony, Eric.

Dream Team = Sales, Eric Felder. Service, Steve. Finance, Tony. I have bought 3 cars from here in less than a year. Crazy...I know. Two certified pre-owned S60 and one new XC90. All my future car purchases will go through these fellas. I will not do business with anyone else. They work great together and they get the job done quick and efficiently. Any mistakes that occur they own up to them and handle immediately. Best car buying experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Manny!

By itsbuttie on 12/8/2017 at 3:36 AM. Helped by Manny Hovanesian.

The best car buying experience, ever! Manny Hovanesian was our sales guy and went over and above to help me find my next car. We shopped other dealers before visiting Galpin and none of them came close. Manny made the entire experience fun and even entertaining! Ask for Manny the next time you visit Galpin.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best Black Friday Shopping and Service

By aescob4 on 11/30/2017 at 5:55 AM. Helped by Eric Felder.

Our Black Friday shopping was awesome thanks to the friendly, helpful and patient service by Eric Felder at Galpin Volvo. They stayed well passed midnight to ensure we got what we wanted and to answer all of our questions, we love our new car and our new friends at Galpin Volvo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesman in LA

By lkessler on 11/24/2017 at 7:13 PM. Helped by Todd Kessler.

Such great service as always by Todd Kessler. He always goes above and beyond to help my family and me out when we need any type of car service. Thank you to Galpin for yet another wonderful car purchase. I will forever and always be a Galpin customer!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Volvo sales - Todd Kessler

By Glenholster on 11/21/2017 at 2:49 PM. Helped by Todd Kessler.

Todd Kessler.toik care of my every need. He has a professional approach with excellent product knowledge. He is quite familiar with the overseas purchase option if that is being considered. Very accommodating - drove to my house 90:00 away to bring paperwork to consummate the purchase. He is the opposite of a high pressure salesperson - made sure I was aware of all the options along the way but I never felt pushed. I wil.dedintely recommend him to others. In fact, I already have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best in the Biz

By SAS on 11/17/2017 at 1:24 AM. Helped by Todd Kessler.

Todd Kessler is one of the most efficient, accommodating, honest salesman I have ever worked with leasing a car. He went above and beyond anyone I've ever worked with when leasing a car. I wold recommend him to anyone and everyone.

I would recommend this dealer.