Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place to buy a car!

By Darlene on 3/10/2019 at 12:19 PM. Helped by Brian Elmore.

We bought a used car from Ganley Toyota. The experience was great! Our Sales Consultant was Brian Elmore he was great. We came up to Akron from Columbus because they had the used car I was looking for, We contacted him by e-mil and then we drove up to look at the car. The price was great, no hassles, When we got there it was easy to buy the car. Also Brian stated he would mail second key to us, and sure enough a few days later we received the second key in the mail. I love the car Thanks Brian. Darlene

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Absolutely amazing

By bennett94 on 2/16/2019 at 12:08 PM. Helped by Brian Elmore.

Best dealership I’ve ever been to. The staff were all so caring and friendly. Ryan did everything he possibly could to make sure I Left happy, with a brand new safe vehicle that I loved. He was so patient and understanding, and never once made me feel dumb or unwanted the way previous dealers did. Hands down the best place, I will never purchase another vehicle from anywhere other than here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying

By Ejanikis on 1/30/2019 at 7:21 PM. Helped by Jesse Wilig.

I have never had a Toyota so I decided to purchase one. Jesse Willig was amazing, patient and understanding. Provides great recommendations and is relatable to what we were going through, having kids and things to avoid. The whole staff were very nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place, Jim was awesome!!!

By bubby on 12/21/2018 at 10:40 PM.

I would recommend Jim and Ganley to anyone. I hope to get another Toyota Highlander there when my lease is up! Jason in finance seemed honest, hrlpful, and caring

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer service

By Eddy on 12/8/2018 at 11:19 PM. Helped by Brian Elmore.

Brian Elmore was exceptionally helpful during the purchase of my vehicle and has followed up with me several times as well. Highly recommend the Ganley Toyata Team. My only suggestion is for the dealership to provide inexpensive totes for customers cleaning out their vehicles instead of a garbage bag.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Highlander

By HairJeni1# on 11/1/2018 at 2:53 PM.

The consultant was knowledgeable,credible, and informative! I feel like I was treated fairly, and was the least stressful car buying experience I’ve had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new 2018 Rav4

By Joe & Cindy on 10/11/2018 at 10:17 PM.

Jim was extremely helpful and knowledgeable. Everyone involved went above and beyond our expectations. We would definitely recommend Ganley to anyone looking for a new Toyota.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I will never use Toyota in the future

By Grumpymoose59 on 9/27/2018 at 9:58 AM. Helped by Brian elmore.

Brian Elmore is the amongst the worst, not only did he spill something in my car and barely cleaned it up, the xxxxxxx actuallylooked me straight in the face and lied to me about doing my credit check, he said they're going to do a soft inquiry, which in his words "is only I quick peak, It won't affect my credit score at all" lol, Brian elmore says, which of course it did.. my credit score droped down 6 points. so if you're looking to get lied to have your car messed up, by all means ask for Brian Elmore at Ganley Toyota

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Avalon

By mlewski on 9/27/2018 at 11:43 AM.

Everyone was very helpful , no pressure, easy to work with, very knowledgeable with the high tech options. I would recommend this dealership in a heartbeat. Thank you Ganley Toyota of Akron.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People to deal with

By superman on 9/3/2018 at 1:52 PM.

Our first experience with Ganley of Akron was remarkable! The staff was friendly, knowledgeable, and most helpful. Manager Brian Mahler (Maylor) was the key to our buying our 2011 Corvette! He was so personable, and, well versed in the details of not only our car, but, all cars! Buying a car there was easy, with no pressure,, all employees were friendly, and helpful. I would definetly recommend Ganley Toyota of Akron to family, friends, and, anyone who is looking for a new or used vehicle. Best car buying experience EVER! Thanks to new employee, Jesse, and Mananger Brian Maylor, God Bless and continued success!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional for all aspects of the sale !

By Corinthios on 8/25/2018 at 8:45 PM.

From the moment we arrived, until we shook hands upon delivery, we found this agency to be OUTSTANDING. Our sales person was upfront and very knowledgeable about his product. The finance individual did a great job in explaining our financial options. We did not feel any pressure whatsoever in his presentation.Even the cashier was very pleasurable by expeditiously accounting for our monetary deposit. The delivery specialist made sure we a had a good basic knowledge of operations for the auto, AND away we went. After this purchase experience, I remain confident that service will do just as well. Thanks again for the great experience !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!

By Fran on 8/18/2018 at 7:57 PM. Helped by Jesse Willig.

Jesse Willig was recommended to me by mentor and I was not disappointed. If you're looking for someone kind, patient, honest, and willing to go the extra mile, call Jesse.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Classic bait and switch is their mantra.

By Pcw44024 on 4/24/2018 at 2:10 AM.

I was terribly disappointed when I dealt with Ganley Akron. I was given a GREAT you can have the car you want at a specified price. I was glad to make the deal happen. Here's the switch.....as I prepare to make the deposit on the agreed upon price (I have an email as proof) I am told that, you can't have the vehicle at the price agreed upon. It is now $110 more....not overall, but per month for 60 months more. Really? I would stay away from this place and fine some where trustworthy and honest to their customers. I urge you to look elsewhere as I am.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very nice buying experience.

By giarc on 3/31/2018 at 10:54 AM.

We keep coming back. We have bought quite a few new Toyotas over the years. Sales and service have been great. Thomas was a pleasure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Efficient, friendly and considerate!

By tim on 3/29/2018 at 7:54 PM. Helped by is this Jesse's other name?.

We called in to the dealership asking about a particular used Rav4 and got Jesse on the call. It was a pleasure working with him. He answered all of our questions about the purchase and went the extra effort to make the transition of "stuff" from our trade-in vehicle into the new so that we could drive away with the Rav that day. This is our second purchase from Ganley and will definitely check them out when we need another purchase.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
2   Overall Experience

Was called liar and told don’t know what to tell you!

By Robert Buchanan on 3/29/2018 at 7:52 PM. Helped by Jim Steffen.

I purchased a new 2018 Toyota Tundra 1794, I had Ganley put in a spray in bedliner and remote start. I paid almost $57,000 in cash after all was said and done. They had Custom Trim of America install bedliner and remote start. I paid $550 for the most basic remote start possible when I called Jim Steffens response was you said a remote start that’s what it does. I could go anywhere and get a better remote start with better features than this! Second when they put in bedliner they scratched my tailgate and covered up light that was in the truck bed. When I called to ask if they fixed my lights I was told it didn’t have lights, I showed 10 different people because I thought it was a cool feature at night when you shut off the truck. Was told by customer service and sales my truck didn’t have the feature I showed people. When Jim Steffen called me and told me my truck didn’t have that, he continually tried to talk over me and told me and I quote “I don’t know what to tell you! Great customer service after the sale!!! So now I’m writing this post I WILL FIND ANOTHER DEALER TO SERVICE MY TRUCK IF THIS IS HOW I’LL BE TREATED!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Steph on 3/29/2018 at 12:35 PM.

It was time for me to turn in my leased Corolla so I was looking around for the best prices to lease another Toyota. I previously leased my Corolla at a different dealership but their prices were so much higher than Ganley. My parents recommended me to stop by and see Lucas who they had just leased their new 4 Runner through and spoke very highly of him. Needless to say, I took their advice and was blown away. Lucas was fantastic to work with, very helpful, and very knowledgeable about all of the vehicles I was interested in. He made the process as painless as possible and helped me get a car that I am absolutely in love with. I will definitely be a returning customer to Ganley and I will absolutely recommend both the dealership and Lucas to anyone interested in a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price
5   Quality of Work

Promises kept

By Dad on 3/22/2018 at 2:08 AM.

I found the van I was looking for online and went to see it. When I got there the van was not clean like it was described, Ruth Ham said she would make sure everything met my expectations (which were admittedly high). I ended up buying the van that day and she oversaw the remaining items that were promised and provided a loan vehicle in the meantime. Our van was delivered on time and in great shape, better than she promised, and I got it at a fantastic price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership to work it

By Dan on 3/1/2018 at 12:02 AM.

Thomas is very knowledgeable about the Toyota products. He made sure all my questions were answered. He also worked very diligently to make a deal. I would recommend him as a honest salesman to work with. The rest of the team was very friendly and helpful as well. They are focused on making a great experience for the customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never Again

By Jbach1021 on 2/19/2018 at 5:32 PM. Helped by I don't wish to single out any particular employee.

After having bought our Avalon and our 4Runner at Ganley years ago, our daughter decided to buy her first car here. The used car salesman was nothing like the salespeople we had dealt with before. He was the type who is stereotyped in bad tv shows. Be that as it may, the Toyota RAV4 that my daughter was purchasing had a lag in the steering, which they said they would repair. Upon returning to inspect the car, prior to purchase, we discovered that when they removed the steering column cover for repair, it had cracked. Instead of owning up to it, the steering column cover was being held on with black electrician's tape. That should've been our first warning sign. Especially when, after bringing this to the salesman's attention, he asked, "And...you're going to let that keep you from buying this car?" To his credit, he also repaired a broken tail light, but his remark, along with the taped column, was enough that we involved the general manager. He ordered a new column to be installed, and my daughter bought the car. Now, in the 8 months that she has owned the car, it has been a disaster. The wiper motors, both front and back died. Twice. Now, 4 days ago, every dash light came on and her car completely died. Couldn't even be jump started. We had it towed, on a flatbed, $85 dollars, back to Ganley. The service manager told her 2 of the 6 cylinders were not firing, the O2 sensors needed replaced, 2 coils are bad, needs new spark plugs, and the previously installed remote start was done incorrectly and was a mess of tangled wires and needs removed. (I will state here that the remote start was a huge selling point of the car.). He also told my daughter that she had only put 6000 miles on the car in the 8 months she has owned it, and these problems would have been building up far before her purchase. She inquired as to how this car could've passed their USED CAR INSPECTION process? (In my opinion, if a trade is good enough to be on a REPUTABLE dealer's lot, and not taken to auction, it should pass a thorough inspection.). Neither the service manager, the used sales manager, or the general manager was willing to answer that question, or offer an amicable solution, as they stated, "we already put too much into this car before you bought it." Firstly, the broken tail light and the cracked column cover were their responsibility. Secondly, with such low miles since purchasing, could they not have compromised on a repair of things that were already an issue when the car was on their sales lot? Lastly, the service department will not touch the remote start mechanism, even to remove it, since they did not install it. How is my daughter supposed to address this issue? And the higher price she paid when buying the car was due to the much touted convenience of having that remote start! Now it needs removed, through no fault of her. As it sits now, her car will need towed off Ganley Toyota's lot. Never again will we consider this dealership. **Update** The car has been towed. But not before the Service man said, "A car like this should've been auctioned. A reputable dealer wouldn't sell a car that had this many problems, even if it was 'as-is." **UPDATE 2-22-2018**. The local service center mechanic phoned to say that the ONLY ISSUE with the RAV4 was the electrical wiring. ABSOLUTELY NONE of the other items that Ganley stated needed addressed. The coils, the o2 sensors, the spark plugs, they were in perfect working order. The remote start wiring was corroded and needed removed. The local technician told my daughter that the wiring was so corroded that it appeared as though this car had been IN A FLOOD. We do not get flood waters like that here in Ohio. That being said, the estimate for repair from Ganley had been almost $2k. The actual repair was only $200. NEVER AGAIN,, Ganley.

I would not recommend this dealer.