Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service top notch

By Happy owner of a Inifiniti vehicle on 9/24/2018 at 4:45 PM.

I've had four different services done to my vehicle and each time have had a very high rating for each. The team members at Infiniti are very professional. I've work with Leonard Navarro on all occasions he is the best very professional and yes I would recommend others to him and not only that would recommend this dealership to anyone. Thanks again for a great experience and high quality professionalism that Leonard Navarro gives.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4:45 pm

By QX60 on 9/19/2018 at 10:44 PM.

The service consultant was very helpful. He alwAys takes time to discuss the performance of my vehicle and make sure to provide excellent service while visiting Infiniti service center.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change service

By Mandadlopez on 9/20/2018 at 3:10 AM.

Great service overall. Easy to deal with. Fast and accurate. The price is reasonable compared to chain stores. I like taking my vehicle here because they have the history and can look and tell me of any recalls.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience with the purchase of Infiniti.cars

By Terry2018 on 9/19/2018 at 3:25 AM. Helped by NA.

I will share my experience regarding Leonard Navarro. Mr. Navarro is to be commended for his customer service. I have brought my car for service for many years and I have always appreciated Mr. Navarro's expertise, friendliness, thoroughness with explaining the needs of the car, it's importance and cost. I now have a new car and I have brought it in to Mr. Navarro for some additional package plans to protect the car. Again, he has been thorough and has always treated me with respect. I know I can count on him and to provide needed and excellent service for my car. I have bought 4 Infiniti cars since 1996. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Literally The Best

By Lifedss on 9/18/2018 at 8:59 PM.

Its hard to go somewhere and have everyone of your needs met! Garcia Infiniti and Jesse Mullin complete that task every time. Whether they are handling my cars needs or my wife's cars needs. Thanks for the great support over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

top quality

By justinabeyta on 9/18/2018 at 1:33 AM.

Professional. Clean. And high quality. They are willing to work with you and come to the terms that you want. You wont regret stopping by.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repairs

By Jx35 on 9/14/2018 at 8:15 PM.

Leonard as usual provided me with friendly and prompt service Work was done in a timely manner Very good service Nothing more to say today

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior customer service

By Sarah15 on 9/14/2018 at 7:24 PM.

Leonard is a fantastic service advisor. He always goes above and beyond to make his customers happy. I have been pleased with every service visit we’ve had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have ever had!

By p_ernst on 9/12/2018 at 4:57 PM.

Going in to buy a new car is never that much fun once you get past picking out what you want to buy. At Garcia Infiniti it was a completely awesome experience from start to finish. Ken our sales guy was super friendly and helpful the entire process as was everyone at the dealership. Justin the finance guy was also so very helpful along the process. Brandon the manager also went out of his way to make sure we were being taken care of the whole time. One of the biggest things for me is how they also treated my 9 year old daughter. There are times when we are at places and because she is a kid they ignore her, but not here they all introduced themselves to her just as they did to us and made her feel important in the process. As a parent that went a long way for me. This dealership has won my business going forward and am so glad we decided to make our vehicle purchase from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Kmgabaldon on 9/12/2018 at 2:59 PM.

Friendly, quick to respond and great follow up. It would be easier to complete these reviews if I didn’t feel forced to have 25 words. I’m short and sweet due to time constaints. It should be easy to rate and leave options for people to address any issues if any come up. Leonard takes care of my needs and don’t have issues. These are used to rate your employees however you make it time consuming to complete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By AshleyO on 9/11/2018 at 1:28 AM.

Outstanding service! During every step of our car buying process Alan and the dealership went above and beyond to make us feel welcome and help us find the car we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jjt on 9/10/2018 at 7:05 PM.

Al is the man! Our third vehicle purchased and we will continue to by from al. He makes it easy with no BS and we are in and out fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Outstanding Customer Service

By Doyal on 9/10/2018 at 5:50 PM.

The dealership has been amazing to work with. Starting with the sales staff, finance department and now service. Everyone has been very accommodating and provide excellent customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My qx60

By Whodat09 on 9/10/2018 at 4:29 PM.

Patrick and jessie are both great to work with . Honest and not pushy. Always are very helpful and prompt on everything i ask of them . Great team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service and best deal for our family.

By jenpecasting on 6/30/2018 at 5:34 PM. Helped by PJ.

I still can’t believe I’m driving a new Infiniti. I didn’t think it was remotely in my budget. I stumbled upon the dealership thinking I was going to honda to look at Pilots. Patrick took the time to explain so much to me, never talking down to me, or making me feel stupid. He convinced me to take a look at a luxury brand that I never thought I could afford. It turns out after looking at Toyota, Honda, Ford, GMC, Chevy, Volvo, and Volkswagen, Patrick and PJ at Infiniti offered us by far the best deal and best service. They were beyond patient with me and I’m so grateful. My husband and I have never felt better about a vehicle purchase before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST car buying experience that I have ever had.

By Chris on 4/18/2018 at 1:52 AM.

Garcia INFINITI and their team are top notch. This has been by far the best car buying experience my wife and I have ever had. From the initial deals to signing on the dotted line, they were professional, very informative, and always had our best interest in mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Amazing Experience

By E.S. on 2/28/2018 at 3:25 AM. Helped by Justin Hodge.

The service provided by Patrick and Justin was five star. I cannot imagine buying anywhere else now. It was too good to be true. My wife and I were stunned over the last few days after we got our vehicle. We loved the way everything was handles. They certainly made our visit unforgettable. It would be a blow to Garcia Infiniti's reputation without Patrick's & Justin's level of service they provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy!

By Lizzyliz1234 on 2/24/2018 at 11:24 PM.

“ I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Patrick Hornef took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Patrick Hornef with Garcia Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Easy , and no pressure

By Michael A Levison on 2/17/2018 at 7:30 PM.

For a first buyer experience this was by far an easy process. Not only was Garcia Infiniti professional and knowledgeable, they were able to work with payment options . At no point was I pressured into anything I didn't need. There is Very professional staff in every department! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy customer!

By My Q60 on 2/17/2018 at 11:58 PM. Helped by Justin Hodge.

After shopping around, I'm glad I chose Garcia Infiniti. Patrick Hornef is so knowledgeable and helpful. My buying experience was great and so simple! I was given a fair price for my trade-in...a Mercedes... a maintenance nightmare, to say the least. Very happy I'm back to the Infiniti family! Love my Q60! Thank you Patrick for exceptional service! Best regards!

I would recommend this dealer.