Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4.3  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service all the way around

By Drod15 on 3/17/2019 at 7:18 PM. Helped by Alec.

Had a great experience purchasing my new 2019 x5. Everyone was great from my salesman to my finance manager. I would highly recommend this dealer!

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Service--no one answers the phone

By Temple Customer on 2/2/2019 at 4:02 PM. Helped by The service department.

I have been trying to call service all morning. I have called 10 different times. They are open but no one will answer the phone and there is no place to leave a message.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Kara14 on 10/7/2017 at 6:21 PM. Helped by Jonathan Aluiso.

I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales and service

By CBrunson100 on 10/6/2017 at 5:10 PM. Helped by Terrence, Drew, Jake, Landon.

I own a couple of BMWs and have leased a couple more. I have had recalls and repairs taken care of at GS and Bart and the repair staff were great. Got a loaner one day and a shuttle another day. Maybe I'm just lucky, but my cars have never needed repair although I spend more than most people on periodic maintenance. I leased from GS in 2015 and again in 2017, working with Terrence and Drew. They did not have a vehicle configured as I wanted it on the lot, so they listened to what I wanted and did not try to push me into a vehicle they had on hand. It took a week or so but they found a vehicle that was built the way I wanted, and arranged to have it transferred for me with a reasonable deposit. The deal we arranged was fair and I took delivery a few days later. Landon and Jake were a pleasure to deal with and I expect to lease from GS again in a few years when they have moved into the new building. .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer service is invaluable

By Happy customer TX on 9/19/2017 at 1:40 PM. Helped by Zach Holland.

This drive was worth it! This is the 3rd BMW dealership I went and it's true the third time was the charm! I experienced great customer service and transparency. Zach was very interested in what I wanted; making sure it was an uncomplicated transaction. At Gary Shelton they work with you for the best deal. The sales and finance department are motivated to get you what you want not to meet a quota. I went to turn in my BMW and move onto another manufacturer ... instead I left with a great BMW and a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME SALES & SERVICE

By jleo8333 on 9/18/2017 at 6:30 PM. Helped by Drew.

Just bought my used dream car from Summer and Drew who were TRULY AMAZING, SHARP & FUNNY. got a great price with superior sales and service. HIGHLY reccomend

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Used car warranty.

By Kay on 6/21/2017 at 4:59 AM. Helped by No body.

I bought aused car jeep from a dealer in BMW temple tx. A year ago how ever finance person who sells a car warranty has a problem with a used car even if it is later. So if you buy a car warranty right now from a dealer. You can deal like repair new car. Most all repair is warranty company pay. But my car is problem alot so I took the car repair shop. I did not got much help. I paid alot money and I believef that. I bought it. I complent with the BMW dealer shop but until now there is no any responses. Just be careful of those dealers who even lie to sell warranty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW BMW 428i

By Steven mccarroll on 10/18/2016 at 10:50 PM. Helped by Twister Taylor.

I have to say that my vehicle buying experience at Garlyn Shelton BMW in Temple TX was great! I did not feel pressure or forced to buy a vehicle I did not really want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i purchased my 528 I BMW from Garlyn Shelton BMW in...

By laurawebber on 6/16/2012 at 11:17 PM. Helped by ronnie collins.

i purchased my 528 I BMW from Garlyn Shelton BMW in Temple Tx. I recieved awesome help and a very detailed walk through on how to operate everything on my car. I will def. go back and buy from Garlyn Shelton in Temple Texas again.I will also recommend them to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Jay Shelton is great! He is very accessible and great to...

By RCC on 1/23/2004 at 7:21 AM. Helped by Jay Shelton.

Jay Shelton is great! He is very accessible and great to deal with. I have purchased 2 SL's from him and planning for future purchases!!!

I would recommend this dealer.