Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3.5  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a GREAT EXPERIENCE with Garlyn Shelton GMC.

By Totally VERY DISATISFIED on 9/6/2019 at 10:54 PM. Helped by Anthony Franklin and Debbie Sheppard.

My sales lady Debbie was AWESOME from start to finish no hassle. She did everything she could to make sure I got my car. The Finanace manager Anthony Franklin followed up with a better experience, he made sure I got the car payments to where I needed them to be. Overall I'd recommend anyone to buy here. Great group of people to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2012 BMW 650i Service

By chrris on 4/8/2019 at 11:35 PM. Helped by Bart Service Manger.

I have know Bart since 1993. I greatly appreciate the service I have received. I Iive in Edinburg, Texas the nearest dealership is in McAllen, Texas 10 miles. I have had to many bad experience as far as service; quality of service. I refused to go them any more instead I drive the 6.5 hours to Temple, Texas. Again Thank You Christopher Mitchell

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Jake steals money

By Jen81 on 2/28/2019 at 5:14 PM. Helped by Jake, Jonathan.

Jan 2019 my son purchased a car that was said to be in great condition my son had the car 2 days and the car engine light came on. The car went back and their lame xxx no knowledge mechanics said nothing was wrong with it and they would turn off the light. My son took the car to Automax to get recalls done and they stated to my son it needed more than 4 thousand dollars worth of work so we contacted garlyn shelton Jake said there was nothing he could do and hung up in our faces. Went and got a service history of the car and seen at the bottom that the mechanic advised this car not be sold so they sold a car knowingly it had problems this shows garlyn shelton have a bunch of thieves and liars and very unprofessional people working there along with stealing innocent peoples money and selling unsafe cars that are garbage.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They give sleezy car dealers a bad name

By CMar on 3/2/2018 at 5:08 AM. Helped by Landon Slaughter, Ernesto Sevran, Service Departmrnt.

Purchased a used 2017 GMC Acadia Denali with 9,XXX miles on 1/26/2018. This is going to be rather lengthy so you might skip to the end for the summary. The vehicle had a check engine light for overheating when I went to leave after finishing the paperwork. They couldn't believe the vehicle overheated because it was traded in by an elderly lady and it had a perfectly clean service record. They told me an air bubble must have fried the coolant system sensor when they serviced it and it would be an easy fix. They gave me a loaner and said they'd deliver the vehicle when it was repaired. They delivered the vehicle about a week later. The vehicle overheated 3 times in the next two weeks. Landon Slaughter of Garlyn Shelton instructed me to take it to the local dealership for repair since I live out of town. The second dealership worked on it for 4 days and fixed it. It overheated again after 3 or 4 days. Again, I called Garlyn Shelton and spoke to Landon Slaughter and long story short he offered to purchase the vehicle back from me for $6,XXX less than I paid for it. Mind you I have owned this vehicle for less than a month and it had been in the shop for two weeks of the month. He advised me to return it to the local dealership since it was still under factory warranty since I wouldn't accept his offer. I got curious about the service record of this vehicle. I requested the service record from Garlyn Shelton 3 times. Finally I received the service record. The service record shows this vehicle had been serviced twice for the engine overheating before I purchased it (once in August and once at the end of December)... so much for the little old lady driving it. So essentially Garlyn Shelton sold me a vehicle with KNOWN overheating issues and then offered to buy it back for $6,XXX less than I paid for it less than a month later after it overheated 3 times... I've contacted the BBB, Attorney General, and GM due to the vehicle being serviced 5 times for the same issue and the dealing in bad faith by Landon Slaughter at Garlyn Shelton. MAKE SURE YOU CHECK THE SERVICE RECORD ON ANY USED VEHICLE at Garlyn Shelton... I would personally avoid this dealership at all cost since this isn't just a they charge too much or didn't repair my vehicle properly complaint. This is blatantly lying to a customer and putting the safety of my family in jeopardy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this location!

By Dimikki on 6/27/2017 at 3:03 PM. Helped by Bart, Jesse, Daniel, Kaitlyn, April, and Michelle.

I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and Michelle are so authentic! They treat me like I am a God. One Proud Customer, Dimikki

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not just for Sales - - - The Service Team is phenomenal!

By Cathleen on 5/6/2017 at 12:27 PM. Helped by Daniel, Bart, Jesse, Nickole, Kaitlyn.

I can't stress this enough: it is the exemplary service provided by the Garlyn Shelton BMW Service team that makes me such a loyal Garlyn Shelton customer. Granted, I have purchased 7 BMWs in the past 12 years, so I obviously like the Sales team; but knowing I have THIS Service team that I can count on is what gives me peace of mind. I am always impressed by their professionalism; how courteous everyone is; how pro-active and accommodating they are; and the care they take to explain what is being done/ what needs to be done and why. It is a welcoming, comforting experience! They were even there for me when I was traveling to Magnolia and my sunroof "exploded". My first instinct was to call MY Garlyn Shelton team. Not only did they call The Woodlands BMW service center to let them know I was coming - - - they called me during the drive to be sure I was alright and after I arrived to let me know what to expect. I could buy a BMW anywhere. I could never find a Service Team like this one anywhere else! Daniel, Bart, Jesse, Nickole, Kaitlyn, the rest of the 'unseen' service team and Garlyn Shelton BMW: THANK YOU.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Beware

By KD on 4/8/2017 at 11:16 PM. Helped by Adam Crow.

Do not buy from this dealership! Do not invest in any warranty!! Hey are dishonest and unethical!! I. I bought a Nissan from them with an extended warranty and after multiple issues on a vehicle that had less than 100,000 miles, with oil changes every 3000 miles, and multiple diagnostic fees, they supposedly fixed, they made up multiple excuses not to honor warranty! Will never buy a Nissan ever again! Had a 92 Nissan that was awesome! Had a Morano with electrical issues that they "fixed" but after warranty ran out, they couldn't fix it, even though they supposedly fixed under the warranty? 2012 Nissan Altima with multiple issues under warranty and they made every excuse not to fix. Ridiculous! Lesson learned! Beware! Don't make same mistake!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Jack on 3/21/2017 at 7:51 PM. Helped by Twister Taylor.

I moved back to the area 2 years ago and had a 328i that I took in for service and was impressed with how I was treated. I subsequently sold the car but recently decided to look at a new X1. I came back to Garlyn Shelton BMW because of that past great experience with service. And I am thrilled with my new X1 and how Twister Taylor took care of my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My BMW Experience with Garlyn Shelton

By BmwCG on 2/23/2017 at 2:30 PM. Helped by Brent, Landon.

My experience in purchasing my new BMW was top shelf.  Brent was my sales representative,  and was very friendly and honest.  They treat you like a part of the family here. The excellent service didn't stop there.  Landon was the finance representative,  and he went above and beyond in getting me into the vehicle that was perfect for me.  Bottom line is, I was treated like I was part of the family and they were going to take care of me with integrity and care.  If you are looking to purchase a BMW, look no furthur than Garlyn Shelton BMW in Temple.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Service!!

By Alan Labaj on 2/13/2017 at 8:17 PM. Helped by Brian Duble and Brent Bankston.

I would like to let everyone know that myself and family have bought multiple cars from Garland Shelton. The district manager Brian Duble has always taken care of us. This last purchase he made it so easy for me and my husband. He had Brent Bankston take care of us. Brent was extremely helpful as well as very professional. I recommend the dealership to anyone I know who is in the market for a vehicle. They treat you like family. We could not be more satisfied. I am an extremely satisfied customer!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent service and sale support

By ejmwarrant on 1/16/2017 at 2:22 PM. Helped by Brent, Jake, Daniel, Jesse, Bart.

I have always had great service support from Bart, Jesse and Daniel and now I can add Brent from sales for his tremendous efforts as well. Brent took the time to answer all my questions during two visits to the dealership and was extremely knowledgeable and patient. I decided to by a certified preowned 428i and it is an amazing car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

SATISFIED CUSTOMER

By Jessfel on 11/22/2016 at 12:19 PM. Helped by Ernest Fuller.

Me and my wife visit this place just looking around for cars and Mr Ernest Fuller approached us very professionally. To make it short my wife decided to buy one because she got what she looking for.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible, seevice on airbag recall

By adrian Gibbons on 11/7/2016 at 8:00 PM. Helped by Service.

Was told it would take up to 90 days for my airbag recall to get service, was rear ended and luckily it didnt go off ,i dont feel safe with the recall with my family in the vehicle, would not recommend nothing from this dealer ship from service or sales ,horrible service, go to Austin bmw ..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience over all

By Jab 2017 on 11/6/2016 at 2:53 AM. Helped by Brent.

Over all a great experience no pressure . This is our third car from this dealership . Our salesperson Brent was able to locate and deliver in one day. Awesome Job! Will be back for our fourth car soon. Thanks to everyone involved in making this a great Experience .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Happy driver!

By Brenda Kennedy on 10/25/2016 at 3:35 PM. Helped by Jake Thompson, Brent Bankston.

I love my new X3, Jake was very quick to find a vehicle that matched my wants. Brent Bankston was very helpful with the delivery of my new vehicle. I am not very easy to please but they did a great job!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Reliable Service

By jchanthavysouk on 10/22/2016 at 4:18 PM. Helped by Jake Thompson.

Had little issues but was resolved in a quick manner. Good service and quick responses. Reliable to get issues fixed in a timely manner. Would recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No Sales Pressure - Great Staff

By Lovemybmw on 10/19/2016 at 9:36 AM. Helped by Brent.

Brent (sales) was very knowledgeable about BMW cars. Service dept people Bart, Jesse, Larry and Daniel are definitely a plus for this dealership. Staff is very warm and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Went to see new cars.

By Arlen on 10/19/2016 at 2:56 AM. Helped by Ernest Fuller, and Gyland..

We went to compare the Benz GLC suv, to the BMW X3 and found a X5, step up, for the same price. Service was the best, no pressure sales, made our choice easier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful sales experience!

By Melissa170176 on 9/23/2016 at 7:01 PM. Helped by Twister Taylor.

We went there just looking and left with a Volvo. I absolutely love my car and the service was amazing! Would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car experience

By james13 on 2/26/2016 at 2:58 AM. Helped by Terry Drummond.

Recently purchased a new car from Terry and he did a great job. He got the most for my trade in,and did give me the blues on the price of the car. Will definitely purchase my next vehicle from Terry and Garlyn Shelton

I would recommend this dealer.