Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this location!

By Dimikki on 6/27/2017 at 3:03 PM. Helped by Bart, Jesse, Daniel, Kaitlyn, April, and Michelle.

I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and Michelle are so authentic! They treat me like I am a God. One Proud Customer, Dimikki

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not just for Sales - - - The Service Team is phenomenal!

By Cathleen on 5/6/2017 at 12:27 PM. Helped by Daniel, Bart, Jesse, Nickole, Kaitlyn.

I can't stress this enough: it is the exemplary service provided by the Garlyn Shelton BMW Service team that makes me such a loyal Garlyn Shelton customer. Granted, I have purchased 7 BMWs in the past 12 years, so I obviously like the Sales team; but knowing I have THIS Service team that I can count on is what gives me peace of mind. I am always impressed by their professionalism; how courteous everyone is; how pro-active and accommodating they are; and the care they take to explain what is being done/ what needs to be done and why. It is a welcoming, comforting experience! They were even there for me when I was traveling to Magnolia and my sunroof "exploded". My first instinct was to call MY Garlyn Shelton team. Not only did they call The Woodlands BMW service center to let them know I was coming - - - they called me during the drive to be sure I was alright and after I arrived to let me know what to expect. I could buy a BMW anywhere. I could never find a Service Team like this one anywhere else! Daniel, Bart, Jesse, Nickole, Kaitlyn, the rest of the 'unseen' service team and Garlyn Shelton BMW: THANK YOU.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Beware

By KD on 4/8/2017 at 11:16 PM. Helped by Adam Crow.

Do not buy from this dealership! Do not invest in any warranty!! Hey are dishonest and unethical!! I. I bought a Nissan from them with an extended warranty and after multiple issues on a vehicle that had less than 100,000 miles, with oil changes every 3000 miles, and multiple diagnostic fees, they supposedly fixed, they made up multiple excuses not to honor warranty! Will never buy a Nissan ever again! Had a 92 Nissan that was awesome! Had a Morano with electrical issues that they "fixed" but after warranty ran out, they couldn't fix it, even though they supposedly fixed under the warranty? 2012 Nissan Altima with multiple issues under warranty and they made every excuse not to fix. Ridiculous! Lesson learned! Beware! Don't make same mistake!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Jack on 3/21/2017 at 7:51 PM. Helped by Twister Taylor.

I moved back to the area 2 years ago and had a 328i that I took in for service and was impressed with how I was treated. I subsequently sold the car but recently decided to look at a new X1. I came back to Garlyn Shelton BMW because of that past great experience with service. And I am thrilled with my new X1 and how Twister Taylor took care of my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My BMW Experience with Garlyn Shelton

By BmwCG on 2/23/2017 at 2:30 PM. Helped by Brent, Landon.

My experience in purchasing my new BMW was top shelf.  Brent was my sales representative,  and was very friendly and honest.  They treat you like a part of the family here. The excellent service didn't stop there.  Landon was the finance representative,  and he went above and beyond in getting me into the vehicle that was perfect for me.  Bottom line is, I was treated like I was part of the family and they were going to take care of me with integrity and care.  If you are looking to purchase a BMW, look no furthur than Garlyn Shelton BMW in Temple.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Service!!

By Alan Labaj on 2/13/2017 at 8:17 PM. Helped by Brian Duble and Brent Bankston.

I would like to let everyone know that myself and family have bought multiple cars from Garland Shelton. The district manager Brian Duble has always taken care of us. This last purchase he made it so easy for me and my husband. He had Brent Bankston take care of us. Brent was extremely helpful as well as very professional. I recommend the dealership to anyone I know who is in the market for a vehicle. They treat you like family. We could not be more satisfied. I am an extremely satisfied customer!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent service and sale support

By ejmwarrant on 1/16/2017 at 2:22 PM. Helped by Brent, Jake, Daniel, Jesse, Bart.

I have always had great service support from Bart, Jesse and Daniel and now I can add Brent from sales for his tremendous efforts as well. Brent took the time to answer all my questions during two visits to the dealership and was extremely knowledgeable and patient. I decided to by a certified preowned 428i and it is an amazing car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

SATISFIED CUSTOMER

By Jessfel on 11/22/2016 at 12:19 PM. Helped by Ernest Fuller.

Me and my wife visit this place just looking around for cars and Mr Ernest Fuller approached us very professionally. To make it short my wife decided to buy one because she got what she looking for.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible, seevice on airbag recall

By adrian Gibbons on 11/7/2016 at 8:00 PM. Helped by Service.

Was told it would take up to 90 days for my airbag recall to get service, was rear ended and luckily it didnt go off ,i dont feel safe with the recall with my family in the vehicle, would not recommend nothing from this dealer ship from service or sales ,horrible service, go to Austin bmw ..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience over all

By Jab 2017 on 11/6/2016 at 2:53 AM. Helped by Brent.

Over all a great experience no pressure . This is our third car from this dealership . Our salesperson Brent was able to locate and deliver in one day. Awesome Job! Will be back for our fourth car soon. Thanks to everyone involved in making this a great Experience .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Happy driver!

By Brenda Kennedy on 10/25/2016 at 3:35 PM. Helped by Jake Thompson, Brent Bankston.

I love my new X3, Jake was very quick to find a vehicle that matched my wants. Brent Bankston was very helpful with the delivery of my new vehicle. I am not very easy to please but they did a great job!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Reliable Service

By jchanthavysouk on 10/22/2016 at 4:18 PM. Helped by Jake Thompson.

Had little issues but was resolved in a quick manner. Good service and quick responses. Reliable to get issues fixed in a timely manner. Would recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No Sales Pressure - Great Staff

By Lovemybmw on 10/19/2016 at 9:36 AM. Helped by Brent.

Brent (sales) was very knowledgeable about BMW cars. Service dept people Bart, Jesse, Larry and Daniel are definitely a plus for this dealership. Staff is very warm and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Went to see new cars.

By Arlen on 10/19/2016 at 2:56 AM. Helped by Ernest Fuller, and Gyland..

We went to compare the Benz GLC suv, to the BMW X3 and found a X5, step up, for the same price. Service was the best, no pressure sales, made our choice easier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful sales experience!

By Melissa170176 on 9/23/2016 at 7:01 PM. Helped by Twister Taylor.

We went there just looking and left with a Volvo. I absolutely love my car and the service was amazing! Would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car experience

By james13 on 2/26/2016 at 2:58 AM. Helped by Terry Drummond.

Recently purchased a new car from Terry and he did a great job. He got the most for my trade in,and did give me the blues on the price of the car. Will definitely purchase my next vehicle from Terry and Garlyn Shelton

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

I CAN NAME ONLY 3 EMPLOYEES THAT ARE GREAT AND 2 HAVE...

By dissatified09 on 1/27/2012 at 9:34 PM. Helped by Robert (financial person).

I CAN NAME ONLY 3 EMPLOYEES THAT ARE GREAT AND 2 HAVE ALREADY LEFT CAUSE THEY SAW THE LIGHT ON WHAT REALLY GOES ON AT THIS DEALERSHIP!!!! WORST Customer Service EVER!!!!!....3 STRIKES, YOUR OUT..... NEVER AGAIN ... LIES, LIES AND MORE LIES.... I JUST CALLED AND SPOKE WITH THE FINIACIAL PERSON, ROBERT (I THINK THAT IS HIS NAME) AND HE WAS EATING ON THE PHONE, HOW RUDE!!!!! NOT ONLY EATING BUT SMACKING AND REALLY DID NOT CARE ABOUT ANYTHING I WAS ASKING HIM ABOUT RETURNING MY LEASE TO THEM ON 1/21/12..... THERE ARE ONLY 3 PEOPLE THAT REALLY HELPED ME AND THAT IS WHY I PURCHASED 3 VEHICLES FROM THIS PLACE AND 2 HAVE SINCE LEFT AND IT IS BECAUSE OF THE WAY GARLYN SHELTON DOES DIRTY BUSINESS WITH PEOPLE.... NOT TO MENTION ON MY PURCHASE BEFORE THIS VERY LAST ONE, MY MERCEDES, I HAD MY TIRES LOOKED AT AND LONG STORY SHORT, THEY QUOTED ME ONE PRICE AND, I SAID, NO I WILL GO SOMEWHERE ELSE AND THEY SAID WELL HOLD ON, WE WILL CALL YOU BACK.... THEY CALLED BACK WITH A LOWER PRICE AND I SAID HOW CAN YALL QUOTE ONE PRICE AND THEN A DIFFERENT ONE WHEN THESE ARE SET PRICES? THEY SAID, WELL WE WILL MAKE IT UP WITH SOMEONE ELSES CAR..... OMG!!!!!!!!! THEN PROMISED A CAR WHEN I BRING MY CAR IN FOR SERVICE AND I GET A MAZADA, REALLY. OK, WELL, AT LEAST IT'S A CAR CAUSE THE NEXT TIME I HAD A SCHEDULED SERVICE APPT, I HAD TO PAY FOR A RENTAL BUT COULD GET MY MONEY BACK WEEKS AFTER RETURNING THE CAR, REALLY!!!!!! SOMETIMES I OPTED TO HAVE THE SHUTTLE TAKE ME BACK TO WORK IF IT WAS ONLY GONNA TAKE AN HOUR OR TWO BECAUSE IT WAS NOT WORTH ALL THE HASSEL TO HAVE TO MAKE COPIES INS, ID AND THEN PAY AND HAVE TO KEEP CHECKING MY BANK ACCT TO MAKE SURE MY MONEY WAS REFUNDED....AND I HAD TO WAIT FOR 30MINS BEFORE SOMEONE COULD TAKE ME BACK TO WORK ON MY 30MIN LUNCH BREAK.... IF I HAD A SCHEDULED APPT AND IT WAS SET UP TWO WEEKS IN ADVANCE, WHY SHOULD SOMEONE HAVE TO WAIT ON A SHUTTLE DRIVER WHEN THEY KNEW THEY WERE TO TAKE THEIR CUSTOMER BACK TO WORK... I SPECIFICALLY TOLD THEM WHEN I MADE THE APPT, I WOULD LIKE A CAR THAT IF YOU DO NOT HAVE A CAR FOR ME THEN PLEASE MAKE SURE SOMEONE CAN BRING ME RIGHT BACK.. THEY SAID, WELL WE ONLY HAVE A FEW CARS TO LOAN OUT AND I SAID, WELL I WONT BE BRINGING MY CAR IN FOR TWO WEEKS SO I AM ASKING IN ADVANCE AND SHE WAS DANCING ALL AROUND IT AND I SAID, SO WHO IS IT THAT DOES GET A LOANER AND SHE NEVER GAVE ME A STRAIGHT ANSWER….. I KNOW YOU SHOULD NEVER SAY NEVER, BUT I WILL NEVER BUY ANOTHER CAR FROM GARLYN SHELTON…

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

After first talking with a salesperson from BMW of Austin...

By akhan on 5/21/2007 at 3:44 AM. Helped by Glen West.

After first talking with a salesperson from BMW of Austin and having him tell me that they would only show cars by appointment only I decided to go to Garlyn Shelton Imports. Since Temple is a bit of a drive from Austin, I called the dealership on the phone. I was able to spec out a car and get prices for lease payments on it. The next day i went to Temple, signed the lease, and drove away about two hours later. It seemed to be a smaller dealership. We were the only customers there so we got lots of attention from all the staff. I would recommend highly... in fact, I am buying another BMW from Garlyn Shelton Imports this summer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Wonderful sales experience and the service department is...

By bryansM3 on 1/7/2004 at 11:38 PM. Helped by Craig, Jay, Larry, Bart.

Wonderful sales experience and the service department is prompt and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Friendlier service than most big city dealers, and...

By ddjack on 1/5/2004 at 6:25 AM. Helped by Ronald Coleman, Grag.

Friendlier service than most big city dealers, and competitive pricings.

I would recommend this dealer.